Manage Elevate

How to cancel elevate and keep your brain training streak going elsewhere

What elevate is and why you might want to cancel

Elevate is a brain training app that delivers daily cognitive exercises, progress tracking, and premium content behind a subscription model. The app uses gamified workouts to help you sharpen focus, memory, and processing speed - but if the subscription no longer fits your routine or budget, cancelling is straightforward once you know the right steps.

You might be cancelling because the free tier isn't enough, the paid plans feel expensive at S$14.98 per month, or you've simply found a different app that works better for your lifestyle. Whatever your reason, Stopee is here to guide you through the process without surprise charges or confusion.

Pricing overview

Elevate operates on a tiered subscription model in Singapore. Here is the current pricing as of February 2026:

If you're on an annual plan, cancelling stops future charges but you keep access until your billing date arrives. Monthly subscribers lose access at the end of their current month.

Your consumer rights when cancelling in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel a subscription service. Stopee wants you to understand your legal position before you act.

Statutory cooling-off period

Under Singapore law, you have the right to cancel a distance contract (including app subscriptions) within 14 calendar days of purchase without penalty. This applies to most digital services unless you explicitly agree to begin performance before the 14 days end.

If you purchased Elevate within the last 14 days and have not used the service extensively, you can request a full refund. Send your request to the support email listed below with your receipt and account details.

Unfair contract terms

Elevate cannot hide automatic renewal in fine print. Singapore law requires clear, upfront disclosure of subscription terms, including renewal dates and cancellation methods. If the app made it deliberately hard to find cancellation instructions, you have grounds to escalate to the Consumers Association of Singapore (CASE) for dispute resolution.

After the 14-day window, refunds depend on the payment platform and Elevate's stated policy, not statutory law. Stopee recommends contacting support within 30 days if you believe you were charged in error.

Why you should cancel now if you're certain

Delay costs money. Every day you wait is another day of subscription charges if you've already decided to leave. Here's why acting now makes sense:

Auto-renewal charges compound

Elevate uses auto-renewal by default on all paid plans. If your next billing date is in 5 days and you cancel after that date passes, you'll be charged for another month. Check your next billing date in the app's Account Status section before you cancel, then submit your cancellation request immediately after.

Refund windows close fast

Most refund requests must be submitted within 30 days of the charge. If you wait 6 weeks to cancel, you may lose the right to request a refund for your last payment. Stopee advises taking action within 48 hours of deciding to leave.

How to cancel elevate on iPhone or iPad

Cancelling through Apple's App Store is the fastest method if you subscribed on an Apple device. Your cancellation stops auto-renewal but you retain premium access until your current billing period ends.

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Scroll down and tap Apple ID at the top of the screen.
   • This opens your Apple account menu.
3. Tap Subscriptions.
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Find and tap Elevate in the list.
   • If you have multiple subscriptions, scroll down to locate it.
5. Tap Cancel subscription at the bottom.
   • A confirmation message will appear asking if you're sure.
6. Confirm your cancellation by tapping Confirm.
   • Apple will send you a cancellation confirmation email within minutes.
   • You may see an option to "Keep subscription" with a discount offer - ignore this unless you genuinely want to stay.

Pro tip: Take a screenshot of your cancellation confirmation from Apple. If you're ever charged again, you have proof that you cancelled.

Warning: Deleting the Elevate app does not cancel your subscription. You must complete these steps or you will be charged again on your next billing date.

How to cancel elevate on android

Android users cancel through Google Play Store. The process mirrors Apple's but uses Google's interface instead. Your access continues until the end of your paid period.

1. Open the Google Play Store app on your Android phone or tablet.
   • It's the colourful triangle icon in your app drawer or home screen.
2. Tap your profile icon in the top right corner.
   • This is usually a circle with your initial or profile picture.
3. Tap Payments & subscriptions.
   • A menu will open showing your payment methods and subscriptions.
4. Tap Subscriptions.
   • You will see all active subscriptions on your Google Play account.
5. Tap Elevate.
   • Scroll through the list if you have multiple subscriptions.
6. Tap Cancel subscription.
   • Google will ask why you're cancelling - you can skip this or provide feedback.
7. Tap Cancel subscription again to confirm.
   • Google Play will email you a cancellation receipt.

Pro tip: Before you cancel, check your next billing date in the subscription details. If it's tomorrow, you might want to use Elevate today to get your money's worth, then cancel right after.

How to cancel elevate via web account

If you subscribed directly through Elevate's website or in-app payment gateway (Stripe), you can cancel from within the app itself. This method is quickest if you don't remember which platform you used.

1. Open the Elevate app on your phone.
   • Log in if prompted.
2. Tap Me (usually a person icon at the bottom right).
   • This takes you to your account dashboard.
3. Tap Settings.
   • Look for a gear or cog icon.
4. Tap Account status or Billing.
   • You will see your current subscription plan and next billing date.
5. Tap Cancel service or Cancel subscription.
   • Elevate may ask you to select a reason for cancelling (optional).
6. Tap Confirm to finalise cancellation.
   • You will receive an in-app notification and an email confirmation.

Warning: Web cancellations via Stripe stop future charges immediately, but your account access usually remains until the end of your paid period. If access cuts off early, contact support - this is a software glitch, not your fault.

Stopee recommends using the web method if you've tried the app store routes and hit problems, because Elevate's support team can see your cancellation request directly in their system.

What happens to your account after you cancel

Cancelling Elevate stops automatic charges on your next billing date, but your premium features remain active until that date arrives. Here's the timeline you should expect.

Immediate effects

The moment you confirm cancellation, Elevate marks your account as "cancelled" in their system. You will no longer see renewal reminders or upgrade prompts in the app. However, you can still use all premium features you've paid for until your current billing cycle ends.

Elevate does not disable your account or wipe your data. Your workout history, progress, and saved routines stay intact for at least 90 days, giving you time to export or review your data if needed.

Access at the end of your billing cycle

When your current billing period expires, Elevate automatically downgrades you to the free tier. You lose access to premium workouts, advanced progress tracking, and ad-free experience. The free version includes basic brain training games but with limited daily sessions.

If you want to preserve your premium status, you can reactivate your subscription anytime within 30 days of cancellation through the same app store where you cancelled. Elevate often offers a "win-back" discount to returning subscribers.

Uninstalling the app

Uninstalling Elevate does not cancel your subscription. If you remove the app from your phone and forget that you're still subscribed, you will be charged again in 30 days. Only cancellation through the app store or in-app settings stops auto-renewal. Stopee cannot stress this enough: delete the app after you cancel if you want to avoid the temptation to reactivate.

Will you get a refund for elevate

Refunds are not automatic. Your eligibility depends on when you subscribed, how much you've used the app, and which payment platform processed your charge.

Refunds within 14 days of purchase

If you purchased Elevate within the last 14 days and are cancelling as a first-time subscriber, you have a statutory right to a refund under Singapore's Consumer Protection (Fair Trading) Act. Send an email to help@elevateforbusiness.sg with your receipt, account details, and a refund request. Elevate should respond within 7 working days.

Pro tip: If Elevate is slow to refund, escalate to the Consumers Association of Singapore (CASE) at www.case.org.sg. CASE can force a refund if Elevate breached the cooling-off period rule.

Refunds after 14 days: platform-dependent

Beyond the 14-day window, refund eligibility is governed by your payment platform, not Elevate:

• Apple App Store: Apple rarely issues refunds for digital subscriptions after 60 days. Submit a refund request in Settings > Your name > iTunes & App Store > tap your Apple ID > View Apple ID > Account settings > Subscriptions > Elevate > Report a problem. Apple's decision is final.
• Google Play Store: Google allows refunds within 30 days of the charge if the subscription is genuinely unused. Open Google Play Store > your profile > Payments & subscriptions > Subscriptions > Elevate > Report an issue or request a refund. If Google declines, you can appeal once.
• Direct Stripe (web payment): If you paid Elevate directly through their website, you can request a refund within 30 days by emailing help@elevateforbusiness.sg with your payment reference. Elevate will investigate and either refund or reject your claim. Stripe's merchant dispute window closes at 180 days, so keep your receipts.

Warning: Elevate does not state an automatic prorated refund policy. You will not receive a partial refund if you cancel mid-month. For example, if you paid S$14.98 on the 1st and cancel on the 20th, you forfeit the unused 10 days. This is standard in the app subscription industry, but Stopee advises factoring this into your cancellation timing.

Common mistakes when cancelling elevate

Cancelling is emotionally straightforward - you've made your decision - but the mechanics trip up many subscribers. Here are the pitfalls Stopee sees most often.

Mistake 1: you delete the app instead of cancelling the subscription

This is the most common error. You clear space on your phone, uninstall Elevate, and assume you're done. Three weeks later, your bank sends a charge notification. You were still subscribed the whole time.

Always cancel first through the app store or in-app settings. Only then uninstall the app if you want to remove it from your device. Write down the cancellation date in your calendar or set a phone reminder to verify the cancellation went through.

Mistake 2: you miss the confirmation step

Both Apple and Google ask you to confirm cancellation a second time after you tap "Cancel subscription" for the first time. If you close the app or dismiss the confirmation prompt, your cancellation does not process. You remain subscribed and will be charged again.

Always tap "Confirm" or "Yes, cancel" when prompted. Take a screenshot of the final confirmation message as proof.

Mistake 3: you ignore discount offers and reactivate by accident

After you cancel, Elevate may show you a "Come back with 50% off" offer in the app or via email. If you tap the offer while browsing, you might reactivate your subscription without intending to. Read any pop-up carefully before tapping links.

Stopee recommends uninstalling the app immediately after cancelling if you're worried about accidentally reactivating. You can always reinstall and resubscribe later if you change your mind.

Mistake 4: you do not contact support when charges continue

If you cancelled but Elevate charged you again, do not assume it's a glitch you have to live with. Email help@elevateforbusiness.sg within 30 days with your cancellation proof (screenshot) and the charge receipt. Elevate's support team can manually reverse the charge if they confirm you cancelled in good faith.

Timeline and refund checklist

Use this checklist to stay organised and protect yourself throughout the cancellation process.

Elevate's cancellation address and support contact

Elevate is operated by CardUp Pte. Ltd., a Singapore-registered company. If in-app or platform support does not resolve your issue, write to the registered office.

Company: CardUp Pte. Ltd. (trading as Elevate for Business)

Registered office: 108 Robinson Road, Level 6, Singapore 068900

General enquiries: help@elevateforbusiness.sg

Phone: +65 6221 0958

If you need to dispute a refund or file a consumer complaint, contact:

Consumers Association of Singapore (CASE)
Website: www.case.org.sg
Email: help@case.org.sg
Hotline: 6100 0315

CASE will investigate refund disputes at no charge and can compel CardUp to refund you if they breached consumer protection law.

Key takeaways for cancelling elevate

Cancelling Elevate is quick and painless if you follow the right steps. You now know that uninstalling the app does not work, that you have 14 days to claim a statutory refund, and that your access continues until the end of your paid period. Stopee has helped thousands of consumers cancel subscriptions without losing money or data - and we want your cancellation to be just as smooth.

Act within 48 hours of deciding to leave, take a screenshot of your cancellation confirmation, and follow up with support if you're wrongly charged. Your money is yours to keep, and Stopee is here to make sure you get every penny back if you're entitled to it.