Manage Elevate

How to cancel elevate and reclaim your brain-training investment

What is elevate and should you keep it

Elevate is a subscription-based cognitive training app that delivers personalised exercises to strengthen memory, vocabulary, maths and attention skills through structured daily practice.

The service operates as a SaaS product with recurring billing across web (Stripe), Apple App Store and Google Play Store, which means charges continue monthly or annually until you actively cancel. Your progress and linked accounts remain tied to your subscription, so access stops when your billing period ends.

Who uses elevate and why

Elevate targets users who want measurable cognitive improvement and prefer gamified, data-driven brain training over passive learning.

People subscribe because they value progress tracking, cross-device continuity and the psychology of daily habit-building. However, if you find yourself not opening the app, forgetting exercises exist or seeing no real improvement after a few weeks, cancellation may be the right choice.

Signs you should cancel

You're paying for a service you no longer use or that isn't delivering results. If Elevate sits dormant on your phone, you've switched to a cheaper alternative, or the subscription feels like a forgotten monthly drain on your account, cancellation stops the bleeding immediately.

Many people subscribe with good intentions but life gets busy. At Stopee, we've seen thousands of users realise they're funding apps they haven't touched in months. Cancelling frees that money for priorities that matter to you now.

Elevate pricing in south africa

Below are the current ZAR pricing tiers available across Elevate's platforms as of early 2026.

The annual plans with trial periods cost the same as the standalone annual plan (R599.99), but give you two weeks to decide without commitment. If you're on the annual plan and haven't used the trial window, you may still request a refund within 14 days of purchase under South African consumer law.

How to cancel elevate across all platforms

Cancellation methods differ depending on where you subscribed, so follow the path that matches your purchase platform to avoid charges continuing beyond your intended end date.

Cancel elevate via web (Stripe)

If you subscribed directly through Elevate's website using a card or PayPal, use this method.

1. Open the Elevate app or visit the Elevate website
2. Navigate to Me or your profile menu
3. Select Settings
4. Tap Account Status
5. Choose Cancel service
6. Select a cancellation reason from the dropdown (optional, but Elevate uses feedback to improve)
7. Confirm the cancellation
8. Look for a confirmation email within minutes

Pro tip: Keep the confirmation email as proof of cancellation. Your subscription remains active and fully functional until the end of your current billing cycle, so you lose nothing by cancelling immediately.

Warning: Cancelling through the app does not stop a charge if you originally subscribed via the Apple App Store or Google Play Store. You must cancel through the original platform.

Cancel elevate on apple app store (iOS)

If you subscribed through the App Store on your iPhone or iPad, cancellation happens in your Apple ID settings, not in the Elevate app itself.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top (your Apple ID)
3. Select Subscriptions
4. Find and tap Elevate
5. Tap Cancel Subscription
6. Confirm your cancellation
7. You'll receive an on-screen confirmation and an email from Apple

Important: Apple typically allows refund requests up to 60 days from the purchase date. If you cancel within that window and believe you received no value, you can request a refund through the same Subscriptions menu before cancellation is final.

Pro tip: Check your cancellation date carefully. Apple lets you cancel immediately but keeps you subscribed until the current billing period ends-no surprise charges, but you'll lose access on that date.

Cancel elevate on google play store (Android)

Google Play Store subscriptions cancel through your Google Play profile, not within the Elevate app.

1. Open the Google Play Store app
2. Tap the profile icon (top right)
3. Select Payments & Subscriptions
4. Tap Subscriptions
5. Find and tap Elevate
6. Select Cancel subscription
7. Confirm cancellation and review the end date

Warning: Uninstalling the Elevate app does not cancel your subscription. Google will continue charging you monthly or annually unless you explicitly cancel through the Play Store Subscriptions menu.

Pro tip: Google allows refund requests within 30 days of purchase. If you cancel today and paid within the last month, you can request a refund in the same menu. Google typically processes approved refunds within 7 to 10 business days.

What happens after you cancel elevate

Cancellation is immediate, but access continues until your current billing period ends, so you won't lose functionality before your money runs out.

Your access and account during the grace period

After you cancel, you retain full access to all premium features until the end of your current billing cycle. Your training progress, achievements and statistics remain visible and stored in your account for up to 30 days after the subscription ends, depending on Elevate's data retention policy.

You can continue using the app, complete exercises and track progress as normal during this period. Auto-renewal is stopped at cancellation, so no further charges occur after the current period expires.

What happens to your data

Your account and training history are preserved for a limited time after cancellation, though Elevate may delete inactive accounts after 90 days without access. If you want to reactivate your subscription later, your progress may be recoverable depending on how long you've been away.

Take screenshots or export any data you want to keep before your subscription period ends. Stopee recommends documenting your final progress report in case you want to resume training months or years later.

Can you get a refund from elevate

Refund eligibility depends on which platform you used, how recently you purchased and whether Elevate or the platform grants an exception.

Refund policy by platform

Web (Stripe): Email Elevate support with proof of purchase and a reason for refund within 30 days. Elevate will review and may grant a refund at its discretion.

Apple App Store: Request a refund directly through your Apple ID Settings > Subscriptions > Elevate > Report a Problem. Apple accepts requests up to 60 days from purchase and rarely asks questions for single charges.

Google Play Store: Open the Play Store, go to Subscriptions > Elevate, and tap "Request refund". Google processes refunds within 30 days of purchase. Most requests are approved within 7 to 10 business days.

When elevate won't refund you

Elevate's terms state that purchases are final and non-refundable except at its sole discretion and in line with platform rules. You won't receive a refund for partial use of a subscription period unless you explicitly cancel before the period starts or Elevate grants an exception.

If Elevate denies your refund request, you can escalate to the platform (Apple or Google) or raise a dispute with your bank or credit card company if you believe the charge was unauthorised or the service wasn't delivered as promised.

Your consumer rights in south africa

South African consumer law protects you in ways that can override Elevate's "no refund" terms if circumstances warrant it.

The consumer protection act and cooling-off rights

Under the Consumer Protection Act (CPA), you have the right to cancel distance contracts (including online app subscriptions) within 14 calendar days of purchase without penalty or reason, provided you haven't substantially used the service.

If you subscribed to Elevate within the last 14 days and barely opened the app, you qualify for a cooling-off cancellation. Contact Elevate support in writing or email and reference Section 5(2) of the CPA. Elevate must refund your payment within 10 business days.

Pro tip: Keep records of how many times you opened the app and when. "Barely used" strengthens your claim if Elevate disputes your refund request.

Disputing unauthorised charges

If you notice a charge you didn't authorise or cancelled the subscription but were still charged, contact your bank immediately. South African banks can reverse unauthorised or duplicate charges within 30 to 60 days under the National Credit Regulator's rules.

Provide your bank with proof of cancellation (confirmation email from Elevate, Apple, or Google) and the disputed charge. Your bank will investigate and reverse the charge if Elevate cannot prove authorisation.

Escalation if elevate ignores you

If Elevate refuses to respond to refund requests or cancellation, contact the National Consumer Commission (NCC) or your provincial consumer protection office. You can lodge a complaint at www.ncc.org.za. Elevate is required to respond within 20 days.

Stopee recommends keeping all emails, screenshots and transaction receipts in one folder. If a dispute reaches the NCC, documentation is your strongest leverage.

Common mistakes people make when cancelling elevate

Most cancellation problems stem from confusion about which platform to use or forgetting to check the confirmation, not from Elevate being deliberately difficult.

Cancelling in the app but not through the billing platform

The biggest trap: cancelling through the Elevate app settings if you subscribed via Apple or Google, then wondering why you're still charged. The app cancellation only works if you paid via Stripe (web). Always cancel through the platform where you subscribed.

Assuming uninstalling the app cancels the subscription

Deleting Elevate from your phone does nothing to stop billing. Your subscription remains active in Apple, Google or Stripe regardless of app installation. Charges continue until you cancel through the original billing platform.

Not confirming cancellation in writing

Confirmation screens can disappear. Take a screenshot of your cancellation confirmation email or the final confirmation page. If a charge appears after cancellation, your screenshot is proof you cancelled, which protects you if you need to dispute with your bank or the NCC.

Cancelling at the wrong time in your cycle

Cancelling mid-cycle doesn't refund the current period, but it stops future charges. Most people cancel too late in the cycle-after noticing the charge has already processed. Set a calendar reminder for one week before your renewal date if you know you want to cancel.

Ignoring the refund window

You have 14 to 60 days to request a refund depending on the platform. After that, platforms rarely reverse charges. If you're unhappy, request a refund immediately. At Stopee, we see users wait weeks to cancel and then miss the refund window entirely.

Before you cancel: questions to ask yourself

A quick checklist to confirm cancellation is the right move.

• Have I used Elevate at least a few times and genuinely found it unhelpful, or am I cancelling out of guilt for not using it?
• Is there a cheaper alternative that offers the same training (e.g., Lumosity, Peak, Sudoku apps)?
• Could I pause the subscription instead (check if Elevate offers a pause feature)?
• Am I within the 14-day cooling-off window for a full refund?
• Do I have proof of my original purchase and subscription date?
• Which platform did I use to subscribe-Stripe, Apple or Google?
• Will I lose important account data or progress by cancelling?

If you answer "yes" to unhelpful or "I found a cheaper alternative", cancellation is justified. If you answer "no" to having proof or knowing your platform, sort that before you cancel to avoid disputes later.

Address and support contact for elevate

Elevate IT Solutions operates from South Africa and maintains customer support via their official website.

Company name: Elevate IT Solutions

Known address: Stoneridge Office Park, South Africa (also listed as Edenvale location; confirm via official website)

Official website: elevateit.co.za

For cancellations or refund disputes: Use the support email or contact form on the Elevate website. Reference your subscription ID, original purchase date and the platform you used. Keep all correspondence in case you need to escalate to Apple, Google or the National Consumer Commission.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by staying organised, using the right cancellation method and knowing their rights under South African law. Whether you're cancelling Elevate because it wasn't right for you or because you've found a better alternative, the steps above will guide you to a clean break without surprise charges. If Elevate refuses to cancel or refund, Stopee's community resources and escalation guides can help you pursue your claim through the proper channels.