Manage Everfit

How to cancel everfit in singapore: your step-by-step guide to stopping charges

What everfit is and why you might cancel

Everfit is a subscription-based fitness platform designed primarily for personal trainers, studios and fitness coaches to manage client workouts, nutrition tracking and progress monitoring. The service operates on a monthly recurring billing model, with plans ranging from the Pro tier (approximately S$25.46/month) to the Studio tier (approximately S$140.70/month), plus optional add-ons like Autoflow automation.

You might be cancelling because your coaching business has shifted, you've moved to a competitor platform, or you simply no longer need the service. Whatever your reason, Stopee is here to guide you through the cancellation process clearly and help you avoid common traps that cost consumers thousands of dollars each year across Asia.

Understanding your situation

As a Singapore consumer, you have legal protections under the Consumer Protection (Fair Trading) Act that apply even if Everfit's terms claim otherwise. Understanding these rights puts you in control of the cancellation process and protects you if the company resists refunding charges or blocking future renewals.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act gives you legal leverage when dealing with subscription services.

What the law guarantees you

Under the Consumer Protection (Fair Trading) Act, Everfit must provide services that match the description when you signed up. If the service is not delivered as promised, or if you cancel but the company continues billing you, you have the right to dispute those charges with your payment provider or escalate to the Consumers Association of Singapore (CASE) if informal resolution fails.

Additionally, if you subscribed through the Apple App Store or Google Play Store, the Consumer Protection (Fair Trading) Act applies alongside Apple and Google's own refund policies, giving you two potential avenues for recovery if Everfit refuses to help.

When you can invoke consumer protection

You can use these protections if: Everfit continues charging you after you cancelled; the service quality drops significantly and wasn't disclosed upfront; or cancellation processes are deliberately obscured or made unreasonably difficult. Keep records of all cancellation attempts, screenshots of your account settings, and emails from Everfit or the app platforms as evidence if you need to escalate.

How to cancel everfit across all platforms

Your cancellation method depends on how you originally subscribed: through the Apple App Store, Google Play Store, or directly via Everfit's web portal.

Cancel everfit on your iPhone via the app store

Stopping charges on iPhone requires you to manage your subscription through Apple's settings, not the Everfit app itself.

1. Open the Settings app on your iPhone.
2. Tap your name at the top of the screen (your Apple ID profile).
3. Select Subscriptions.
4. Find and tap Everfit (or "Everfit for Coach" if that is how it appears).
5. Tap Cancel Subscription or Turn Off.
6. Confirm cancellation when Apple prompts you.

Pro tip: Apple shows you the exact cancellation date and your refund eligibility window (typically 14 days from purchase if you cancel within that period). Screenshot this screen before confirming, as it proves when you cancelled.

Warning: Deleting the Everfit app does not cancel your subscription. Many users believe they have cancelled when they have only deleted the app, and charges continue.

Cancel everfit on android via google play store

Android users must cancel through the Google Play Store app or website, not through Everfit itself.

1. Open the Google Play Store app.
2. Tap the menu icon (three horizontal lines) in the top left corner.
3. Select Subscriptions.
4. Tap Everfit for Coach or Everfit (whichever name appears).
5. Tap Cancel Subscription.
6. Follow Google's prompts to confirm and select your cancellation reason.

Pro tip: Google allows you to pause your subscription for up to three months instead of cancelling outright if you think you might return to Everfit later. This is useful if you are taking a temporary break from coaching.

Warning: If you cancel mid-billing cycle, you typically keep access until the end of that billing period. Google Play will show your access end date; verify this matches your cancellation intent.

Cancel everfit via the web portal

If you subscribed directly through Everfit's website (for example at client.everfit.io) rather than through an app store, you must cancel through your web account.

1. Log into your Everfit account using your email and password.
2. Navigate to Account Settings or Billing Settings (usually found in the profile menu or gear icon).
3. Look for Subscriptions or Active Plans.
4. Select your current plan and choose Cancel Subscription or Downgrade.
5. Everfit may prompt you with retention offers; decline these and proceed with cancellation.
6. You will receive a confirmation email; save this as proof of your cancellation request.

Pro tip: Before you cancel, export any critical client data, program templates or nutrition logs you have created. Everfit's data retention policy allows them to delete your account data after a set period post-cancellation, and you cannot recover this information later.

Warning: Some fitness platforms offer a pause feature instead of full cancellation. Pausing is not the same as cancelling-charges may resume automatically after the pause period ends. Confirm you have selected full cancellation, not pause.

What happens immediately after you cancel

Cancelling Everfit does not mean your access stops right away, and understanding the timeline protects you from unexpected charges.

Your access after cancellation

After you cancel, you retain full access to Everfit for the remainder of your current billing period. If you paid for a monthly subscription on the 15th of the month, you can use Everfit until the 14th of the following month, even though you have cancelled.

This is standard practice across subscription platforms and works in your favour: you have already paid for that month and should receive the full benefit. After your access ends, you will not be able to log in, and any new client activity or program changes will be lost.

Billing and future charges

Once your current billing period ends, Everfit should not charge your payment method again. Monitor your bank statement or card activity for 3 to 5 days after your access end date to confirm no renewal charge appears.

If you are charged after cancellation, first check which platform you subscribed through (Apple, Google Play or Everfit directly) and contact that platform's support team with your cancellation confirmation email. Stopee has found that most unwanted charges are reversed within 5 to 10 business days when you escalate through the original payment platform rather than Everfit itself.

Everfit's refund policy and your consumer rights

Everfit's terms state that subscriptions are non-refundable under their policy, but consumer law in Singapore offers important exceptions.

What everfit claims about refunds

Everfit's standard Terms of Service explicitly state that no refunds will be issued for any reason once a subscription has been purchased. This includes partial refunds for cancellations mid-cycle, changes of mind, or service dissatisfaction. However, this blanket policy does not override your legal rights as a Singapore consumer.

When you may qualify for a refund despite their policy

You can request a refund if the service was materially misrepresented when you signed up; if Everfit fails to deliver core features you paid for; or if you cancel within 14 days of your initial purchase (a consumer protection standard). Additionally, refunds for transactions through the Apple App Store or Google Play Store are governed by those platforms' policies, which often allow refunds within 14 to 48 hours of purchase.

If Everfit's own dashboard offers refund functionality to coaches (for refunding clients they have charged), this demonstrates the company has the technical and operational ability to issue refunds, further undermining their blanket refusal policy.

How to escalate if everfit refuses a refund

First, contact your payment provider (your bank or card issuer) with evidence that you cancelled. Your bank can dispute the charge and may recover funds for you within 30 to 60 days.

Second, if you subscribed through Apple or Google, contact their support teams directly with your cancellation confirmation and request a refund. Both platforms can reverse charges up to 90 days after purchase if you provide clear evidence.

Third, if informal escalation fails, contact the Consumers Association of Singapore (CASE) with screenshots, cancellation confirmation emails, and your payment records. CASE mediates subscription disputes and has successfully pushed fitness platforms to refund disputed charges when consumer protection standards were breached.

Everfit pricing and plan comparison

Understanding what you are paying for helps you decide whether cancellation makes sense or if a downgrade is a better option.

Current everfit plans and costs

Pro tip: If cost is your concern, downgrading from Studio to Pro saves you approximately S$115.24 per month. Contact Everfit support to request a downgrade instead of cancelling if you still use the platform occasionally.

All prices listed are approximations based on USD to SGD conversion (approximately 1 USD = 1.34 SGD as of early 2026) and may fluctuate. Check Everfit's official website for current pricing in your chosen currency.

Common cancellation mistakes and how to avoid them

Thousands of consumers encounter avoidable problems during cancellation-delays, confusion, and unexpected re-charges that could have been prevented with the right approach.

Mistake 1: confusing app deletion with cancellation

Deleting the Everfit app from your phone is not the same as cancelling your subscription. Your recurring charge continues even after you delete the app. Always cancel through the Apple App Store, Google Play Store, or Everfit's web account before deleting the app.

Mistake 2: cancelling through customer support instead of the platform

Emailing Everfit support and asking them to cancel can introduce delays and creates ambiguity about whether your request was processed. Always cancel through the official channel (App Store, Google Play or web account) because these systems create immediate, timestamped records that protect you if disputes arise. Stopee recommends treating customer support emails as a backup option only, not your primary cancellation method.

Mistake 3: not exporting your data before cancellation

Once Everfit deletes your account (typically 30 to 60 days after cancellation), all your client programs, workout plans and nutrition data is gone permanently. Export everything you need to keep before you cancel.

Mistake 4: failing to check your statement after cancellation

Verify your bank statement 3 to 5 days after your access period ends to confirm no renewal charge appears. If an unexpected charge does appear, your cancellation confirmation email is your proof that you requested cancellation in time. This makes disputing the charge with your bank much faster.

What to check before you fully cancel

Use this checklist to ensure you have handled everything necessary before cancellation takes effect.

Everfit contact details and support escalation

If you encounter resistance to cancellation or need to escalate a billing dispute, use these Singapore-based resources.

Everfit's registered singapore address

Everfit-Asia Pte. Ltd. is registered at:

7 Temasek Boulevard, #12-07, Suntec Tower One, Singapore 038987

Everfit also operates physical gym pods at Orchard Plaza, #03-34, Orchard Road, Singapore. However, note that Everfit's operating status has recently appeared struck off in ACRA records, which may affect your ability to reach support or pursue refund requests through the company directly.

Escalation channels when everfit does not help

If Everfit refuses to cancel your subscription, blocks your cancellation request, or continues charging after cancellation, escalate through these channels in order:

1. Contact your bank or credit card issuer with your cancellation confirmation and ask them to dispute the charge.
2. If you subscribed via Apple App Store, contact Apple Support with your cancellation proof and request a refund.
3. If you subscribed via Google Play, contact Google Play Support with your cancellation proof and request a refund.
4. File a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 1800-6100-6 if informal resolution fails.

Pro tip: Keep all evidence in one folder: cancellation confirmation emails, screenshots of your account settings showing cancelled status, payment receipts, and bank statements showing when charges occurred. This documentation is invaluable if you need to escalate to CASE or your bank.

Why you should verify your cancellation is working

Cancellation is only complete when you confirm it has actually taken effect-not when you request it.

Log back into your Everfit account 24 hours after cancellation and verify that your subscription now shows as cancelled or expired. Check your App Store or Google Play account to confirm Everfit no longer appears under active subscriptions. Most importantly, monitor your payment method for any charges that should not appear after your access period ends.

Stopee has tracked cancellation failures across dozens of fitness platforms, and the common thread is consumers who request cancellation but never verify it completed. By checking these three points, you catch problems before they cost you money.

Your path forward: taking control of your fitness platform costs

Cancelling Everfit is straightforward when you follow the official channels and avoid common pitfalls. Your key takeaway is this: cancel through the platform you originally subscribed to (Apple, Google or Everfit's website), save your confirmation, and verify the charge stops after your billing period ends.

You have legal protections under Singapore's Consumer Protection (Fair Trading) Act that give you options if Everfit resists or continues billing. Whether you are downsizing your coaching business, switching to a competitor, or simply reducing costs, Stopee has helped thousands of consumers cancel fitness subscriptions cleanly and recover disputed charges when companies refused to cooperate.

Take action today: choose your cancellation method from the steps above, export your data, and confirm your request goes through. If you encounter problems, Stopee's guides and CASE's mediation service are here to support you in reclaiming control of your subscription costs.