Manage Everlast Gym

How to cancel everlast gym in singapore: your complete guide

Is everlast gym actually available in singapore?

Before you commit to a membership or attempt to cancel, you need to know the truth: Everlast Gym (the fitness chain) does not appear to operate physical locations in Singapore as of 2025. Searches consistently return Everlast retail stores selling sporting goods and apparel, not gym facilities with memberships.

If you have received a promotional offer or discovered an Everlast Gym listing online, verify it directly with the company first. At Stopee, we recommend contacting Everlast's official support channels to confirm whether a Singapore location exists before signing any contract.

Why this matters for your cancellation

If you have already signed up for an Everlast Gym membership, or you believe you have, the lack of confirmed Singapore operations creates a unique situation. You may have enrolled through an international website, app or third-party reseller. This affects which consumer protections apply to you and how you should proceed with cancellation.

What to do if you cannot find everlast gym in singapore

Check whether you are actually subscribed to Everlast Gyms (the international chain based elsewhere) or a different fitness provider operating under a similar name. Log into any account or review your payment records and billing emails. If the charge is coming from outside Singapore, you may need to follow international cancellation procedures instead of local ones.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel fitness memberships, even if the provider operates internationally. Understanding your rights is the first step toward cancelling confidently.

The cooling-off period and your 14-day window

If you signed up for Everlast Gym online (via website or app), you have a statutory 14-day cooling-off period from the day after your purchase. This is a non-negotiable right under Singapore consumer law. Within this window, you can cancel and request a full refund without penalty, provided you have not used the facility excessively.

Pro tip: The "one use or less" rule means that a single introductory visit should not disqualify you from a cooling-off refund. Document any visits you make during this critical 14 days.

Unfair contract terms and cancellation clauses

Everlast Gym's terms may include minimum lock-in periods (commonly 1 month or 12 months) or early termination fees. Under the Consumer Protection (Fair Trading) Act, a term is unfair if it creates a significant imbalance in rights and obligations to your detriment. Excessive lock-in periods or penalty fees may be challenged.

Keep written records of all cancellation requests, confirmation emails and any pushback from Everlast. At Stopee, we help consumers navigate these disputes by documenting everything and escalating to the relevant authority if necessary.

Where to escalate if everlast refuses to cancel

If Everlast Gym ignores your cancellation request or denies your refund unfairly, contact the Consumers Association of Singapore (CASE). They investigate complaints and can mediate disputes at no cost to you. You can also file a report with the Ministry of Trade and Industry (MTI) if the company's conduct breaches fair trading obligations.

How to cancel everlast gym step-by-step

Follow these steps in order, and keep a screenshot or written record of each action you take.

Method 1: cancel online via your everlast account

This is the fastest route if Everlast Gym operates a website or app with account management features.

1. Log into your Everlast Gym account on the official website or mobile app using your email and password.
   • If you have forgotten your login details, use the "Forgot Password" option to reset access.
2. Navigate to your account settings, subscription tab or membership management section.
   • Look for options labelled "Cancel Membership", "Manage Subscription" or "Billing Settings".
3. Select the option to cancel and confirm you are past your minimum contract term (if any).
   • Everlast typically requires 1-month notice after your minimum term ends. If you are still within a 12-month lock-in, the system should inform you of the early termination fee or refusal.
4. Submit your cancellation request and note the exact date and time you submitted it.
   • Take a screenshot of the confirmation page or save the reference number provided.
5. Allow the required notice period to elapse (usually 30 days from the date of submission).
   • Your membership access should terminate at the end of your current billing cycle or on the date specified in the confirmation.
6. Verify that your membership has ended by attempting to log in or checking your payment method for any further charges.
   • If charges continue after the notice period, escalate immediately to Stopee or CASE.

Method 2: cancel by email or support contact

If the online option is unavailable or you receive no response, contact Everlast's support team directly.

1. Locate Everlast's official support email or contact form on their help centre (typically help.everlastgyms.com or similar).
   • Do not rely on social media messages or third-party contact details.
2. Compose a clear cancellation email with the following details:
   • Your full name and registered email address.
   • Your membership account number or phone number associated with the account.
   • The date you wish to cancel (or today's date if you are serving notice now).
   • A request for written confirmation of your cancellation and the end date of your membership.
3. Send the email from the email address linked to your Everlast account.
   • Use recorded delivery or a method that provides proof of sending (screenshot the sent message, or request a read receipt).
4. Wait 5 business days for a response.
   • If Everlast does not reply, send a follow-up email referencing your original request.
5. Once you receive confirmation, allow the notice period to expire (usually 30 days).
   • Monitor your bank account or payment method to ensure no further charges are applied.
6. If charges continue after cancellation is confirmed, dispute the transaction with your bank or payment provider.
   • Provide your cancellation email and confirmation as evidence of the dispute.

Method 3: early termination with supporting documents

If you are still within a minimum contract term and need to cancel urgently (for medical, relocation or redundancy reasons), Everlast may allow early termination with supporting documents.

1. Gather documentation that justifies your early exit.
   • Medical: a letter from your doctor confirming illness or injury preventing gym use.
   • Relocation: proof of house sale, rental lease or employment contract in a new location outside Singapore.
   • Redundancy: a formal redundancy letter from your employer.
2. Contact Everlast via email or phone with your cancellation request and attach scans of the supporting documents.
   • Explain your situation clearly and request a compassionate review of your case.
3. Expect Everlast to apply an administration fee (typically SGD 10-25) if early termination is approved.
   • Clarify the final amount due before you agree.
4. Once approved, request written confirmation of the cancellation date and any final charges.
   • Pay any agreed fees promptly to complete the process.

What happens after you cancel

Cancellation does not end instantly; understand the timeline and what to expect in the weeks ahead.

The notice period and membership end date

After you submit a cancellation request, Everlast will serve a notice period (usually 30 days). Your membership continues until the end of this period, and you retain full access to the gym. On the final day of the notice period, your membership ends and you can no longer use the facilities.

Pro tip: Use the notice period to cancel any auto-pay settings or linked payment methods if you want to prevent accidental re-subscription. Some gyms offer renewal promotions if your membership lapses, so be cautious.

Account data and membership records

Everlast may retain your membership details, payment history and personal data for accounting, tax and legal purposes. Singapore data protection laws (Personal Data Protection Act) allow this for up to 5 years in many cases. You can request deletion of your personal data beyond what is legally required by contacting Everlast's data privacy officer.

Stopping automatic charges

Verify that automatic charges have ceased by reviewing your bank or credit card statements 1-2 weeks after your membership end date. If a charge appears after cancellation is complete, flag it as unauthorised and request a refund from your payment provider. At Stopee, we strongly recommend keeping all cancellation confirmations for at least 12 months as evidence.

Refunds: what you can recover

Not all cancellations result in a refund, but you have clear entitlements under Singapore law.

Cooling-off refunds within 14 days

If you cancel within 14 days of signing up online and have not used the gym more than once, you are entitled to a full refund. Everlast must process this refund within 14 days of your cancellation request. The money should return to your original payment method (card or bank account).

Warning: If you have visited the gym more than once during the cooling-off period, Everlast may argue you forfeited the right to a refund. A single visit should be acceptable under "reasonable use" but two or more visits weakens your position.

Refunds after the cooling-off period ends

Outside the 14-day window, you generally cannot claim a pro-rata refund for unused time. If you pay SGD 100 per month and cancel on day 15, you will not receive SGD 85 back for the remaining 15 days. This is standard practice for subscription fitness memberships.

The exception is if you can prove exceptional circumstances (serious illness, relocation with proof, redundancy) and Everlast agrees to waive the remaining balance. Even then, an administration fee (typically SGD 10-25) may be deducted.

Processing times and payment methods

Common mistakes to avoid when cancelling

Cancelling a gym membership is straightforward, but one misstep can trap you for another billing cycle. We have seen it happen countless times, and we want to help you avoid the frustration.

Mistake 1: relying on phone calls without written confirmation

If you cancel over the phone, ask the staff member to send you a confirmation email. A verbal agreement is difficult to prove if Everlast continues charging. Always request written confirmation and keep it for your records.

Mistake 2: cancelling too close to your billing date

If your membership renews on the 1st of each month and you cancel on the 30th, Everlast may charge you for the next month before processing your cancellation. Cancel at least 5 business days before your renewal date to be safe.

Mistake 3: assuming the notice period starts when you want it to

Everlast's notice period starts from the date they receive your cancellation request, not from the date you intended. If you submit on 15 December and the 30-day notice period runs to 14 January, you must wait until then. Submit early if you have a target end date.

Mistake 4: deleting cancellation emails or screenshots too soon

Keep all evidence for at least 12 months. If a dispute arises after you delete your confirmation email, you have no proof of when you cancelled or what you agreed to.

Mistake 5: not checking for subsidiary charges or linked services

If you signed up for personal training, locker rental or merchandise subscriptions through Everlast, cancelling your main membership does not automatically cancel these add-ons. Check your billing summary and cancel each separately if needed.

Checklist: before you hit submit

Use this checklist to ensure you are ready to cancel.

Getting help from stopee and your consumer rights authority

If Everlast Gym refuses to cancel, continues charging after you cancel, or denies a refund you are entitled to, you have options.

Escalate through CASE (Consumers association of singapore)

Contact CASE at 1800-6100-6 or visit www.case.org.sg. CASE offers free mediation and investigation for consumer complaints. Submit your cancellation emails, screenshots and payment records as evidence. If Everlast breached the Consumer Protection (Fair Trading) Act, CASE can force them to refund you and cancel your membership.

File a chargeback with your bank

If Everlast continues charging after your confirmed cancellation date, contact your bank immediately. Request a chargeback or dispute of the unauthorised transaction. Provide your bank with copies of your cancellation confirmation email and the statement showing the unwanted charge. Most banks will side with you if the evidence is clear.

Report to the ministry of trade and industry (MTI)

For serious breaches of fair trading laws (deceptive marketing, unfair contract terms, unlawful charges), file a report with MTI's Compliance Branch. While MTI does not mediate individual disputes, patterns of complaints can trigger investigations that benefit all consumers.

Why stopee is here to guide you

At Stopee, we have helped thousands of consumers cancel unwanted subscriptions, recover unfair charges and stand up to aggressive billing practices. If you are stuck with Everlast Gym and do not know your next step, our guides and escalation strategies can empower you to take action. Visit Stopee.com to explore your options and connect with step-by-step advice tailored to your situation.

Your next step

If you have not yet attempted to cancel, start with the step-by-step online method above. Keep records of everything. If Everlast does not respond or refuses to cancel, escalate to CASE or file a chargeback. Stopee.com has helped thousands of consumers cancel subscriptions they no longer want, and we are here to help you too. Take action today.