Manage Fabulous

How to cancel fabulous and reclaim control of your wellness journey

What is fabulous and why you might want to cancel

Fabulous is a mobile wellness and habit-building app designed to help you establish routines, track progress, and receive coaching guidance through guided daily programs. The app delivers reminders, progress tracking, and premium content via iOS and Android apps, with optional paid subscriptions that unlock additional features.

You access Fabulous through the Apple App Store, Google Play, or direct web purchases-and each platform handles billing separately. If you've subscribed and now find the app no longer serves your needs, understanding how to cancel properly is essential. Stopee has helped thousands of consumers cancel unwanted subscriptions without hidden charges, and we're here to guide you through Fabulous cancellation with clarity and confidence.

Why cancellation matters

Many users sign up for Fabulous expecting transformative results, only to discover the app doesn't align with their lifestyle, learning style, or wellness goals. Others find the subscription cost doesn't justify ongoing use after the initial excitement fades. Whatever your reason, you deserve a straightforward cancellation process that actually stops the charges.

Common reasons for cancellation

Users typically cancel Fabulous because recurring charges feel unjustified after the free trial period, the app's coaching style doesn't match their preferences, they've found competing wellness apps they prefer, or budget constraints force subscription trimming. Some users also report that deleting the app didn't stop billing-a critical mistake we'll help you avoid.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing digital subscriptions. Understanding these rights strengthens your position if Fabulous or the app store refuses to cancel or refund your subscription.

What the law guarantees

Under the Consumer Protection (Fair Trading) Act, you have the right to clear, truthful information about subscription costs, auto-renewal terms, and cancellation processes before purchase. Fabulous and app stores must disclose billing cycles and how to cancel in language you can understand. If the company fails to provide this information upfront, you may have grounds to dispute charges.

Additionally, if you purchased through the app store and didn't receive the digital service, you may qualify for a refund. The Consumer Association of Singapore (CASE) serves as your escalation point if Fabulous or the app store refuses legitimate cancellation or refund requests.

When to escalate

If Fabulous continues charging you after you've cancelled through the correct platform, or if the app store refuses your refund request without clear justification, file a complaint with CASE (1800-6-CASE or www.case.org.sg). Document every cancellation attempt, screenshot confirmation pages, and keep all receipts. Consumer law is on your side-don't hesitate to invoke it.

Cancellation methods by platform

Fabulous subscriptions work differently depending on where you bought them. Cancelling in the wrong place is the #1 reason people continue paying after they think they've cancelled. We'll walk you through each method with precision.

How to cancel via apple app store (iOS)

If you subscribed to Fabulous through the Apple App Store on your iPhone or iPad, you must cancel through Apple's settings-not through the Fabulous app itself. Deleting the app does not cancel the subscription.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID name at the top of the screen (it shows your name and profile picture).
3. Select Subscriptions from the menu.
4. Locate Fabulous in your active subscriptions list and tap it.
5. Tap Cancel Subscription at the bottom of the screen.
6. Confirm the cancellation by following Apple's prompts. Pro tip: Take a screenshot of the confirmation page showing "Subscription Cancelled" or the new end date-you'll need this if billing continues.

What happens next: Your subscription remains active until the end of your current billing period. You will not be charged again when that period ends. If you're charged after cancellation, contact Apple Support immediately with your screenshot.

How to cancel via google play (Android)

Google Play manages Android subscriptions independently from the Fabulous app. You must cancel through Google Play itself, or the charges will continue even if you delete Fabulous.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions from the dropdown menu.
4. Tap Subscriptions to see your active subscriptions.
5. Find Fabulous and tap it.
6. Tap Cancel subscription and confirm your choice.
7. Pro tip: Google will ask if you want to provide feedback. Screenshot your cancellation confirmation-Google's reference number proves you cancelled if disputes arise later.

What happens next: Your Fabulous access continues until your current billing cycle ends. Google will not renew your subscription after that date. If charges appear after cancellation, request a refund through Google Play Support.

How to cancel direct web purchases

If you purchased Fabulous directly through the Fabulous website or in-app using a card (not through Apple or Google), you must contact Fabulous support directly. This is the most common source of cancellation confusion.

1. Open the Fabulous app or visit the Fabulous website.
2. Look for a Help, Contact Us, or Support button (usually at the bottom or in the menu).
3. Select Cancellation Request or Subscription Management from the support topics.
4. Fill in the contact form with your full name, email address, and account phone number. Clearly state: "I want to cancel my subscription effective immediately" or "I want to cancel at the end of my current billing period."
5. Attach or screenshot your original receipt or proof of purchase.
6. Submit the form and save the confirmation email Fabulous sends back. This is your evidence of cancellation.

Warning: Fabulous support may take 3-5 business days to respond. Do not assume silence means approval-follow up with a second email if you don't hear back within a week. Keep all correspondence in case you need to escalate.

What happens after you cancel

Cancellation doesn't mean instant access loss or instant data deletion. Understanding the after-cancellation timeline prevents surprise billing and account confusion.

Access and premium features after cancellation

Once you cancel, your Fabulous subscription remains active until the end of your paid billing cycle. You keep full access to premium content, coaching, and habit tracking through that final period. After the billing cycle ends, you lose access to premium features and revert to the free version (if available).

This grace period is standard across app stores and digital subscriptions-you've paid for a period, so you receive it in full. No early cutoffs; no surprise locks. Plan your cancellation timing accordingly if you want to maximize value from your final billing period.

Your data and account after cancellation

Cancelling the subscription does not automatically delete your account, habit history, or progress data. Your account remains active and your historical data persists unless you explicitly request account deletion. If you want to preserve your habit tracking and progress logs for reference, your account survives cancellation without action.

If you want complete account removal and all data erased, contact Fabulous support via the in-app contact form and explicitly state: "Please delete my account and all associated data." Fabulous processes full account deletion separately from subscription cancellation-don't assume they happen together.

Auto-renewal stops on cancellation

Cancelling your subscription stops auto-renewal immediately. You will not be charged at the next renewal date if cancellation was processed through the correct platform. If you are charged after cancelling, it indicates either a processing error or failed cancellation. Document the charge with a screenshot and contact your payment provider or the relevant app store support team immediately.

Refunds and billing remedies

Fabulous does not offer an automatic 14-day cooling-off refund as a standard company policy. Refunds depend on where you purchased and whether Fabulous support or the app store deems your reason valid. Stopee recommends understanding your refund eligibility before assuming you cannot recover charges.

Refunds for apple app store purchases

Apple controls all refunds for App Store subscriptions. Fabulous cannot process refunds directly for purchases made through Apple. To request an App Store refund, contact Apple Support directly-not Fabulous.

1. Visit reportaproblem.apple.com and sign in with your Apple ID.
2. Select the Fabulous charge you want refunded.
3. Click Report a Problem and choose a reason (e.g., "Accidental purchase," "App didn't work as expected").
4. Provide a brief explanation. Apple reviews your request within 24-48 hours.
5. Pro tip: Apple approves first-time refund requests for unused or under-used subscriptions more readily than repeat requests. Honesty about your usage matters.

If Apple denies your refund, ask for written justification. If they refuse unjustly, escalate to CASE for consumer protection support.

Refunds for google play purchases

Google Play handles all refunds for Android subscriptions. Request refunds through Google Play Support, not Fabulous.

1. Open the Google Play Store app and navigate to your Account settings.
2. Select Order history.
3. Find the Fabulous charge and tap the three-dot menu next to it.
4. Select Report a problem and choose your reason (billing error, accidental purchase, service quality).
5. Submit the report. Google typically responds within 48 hours.

Pro tip: Google approves refunds within 48 hours of purchase more readily than older charges. If your purchase is over 2 weeks old, explicitly mention the Consumer Protection (Fair Trading) Act in your report-consumer rights strengthen your case.

Refunds for direct web purchases

If you paid Fabulous directly via their website or in-app card payment, request a refund through the same contact form you used for cancellation. Fabulous reviews web refund requests on a case-by-case basis and has full discretion.

1. Submit a cancellation + refund request via the Fabulous help form.
2. Provide your original receipt, payment confirmation, and the email you used to register.
3. State your reason clearly: "I request a refund for my Fabulous subscription due to [reason] within 14 days of purchase" (if applicable).
4. Wait 5-7 business days for Fabulous support to respond.
5. Pro tip: If Fabulous denies your refund without justification, escalate to CASE or your credit card provider's dispute resolution team. Your payment provider may reverse the charge on your behalf.

Pricing and plan comparison

Understanding Fabulous pricing helps you evaluate whether cancellation makes financial sense. Subscription costs vary by region and promotion.

Pro tip: Free trials automatically convert to paid plans unless you actively cancel before the trial ends. This is Fabulous's revenue model-cancelling during the free trial prevents any charge entirely.

Common mistakes and how to avoid them

We know cancellation frustration runs deep. You've already made the decision; the last thing you need is avoidable errors that keep you paying. Here are the traps consumers fall into most often.

Mistake 1: deleting the app instead of cancelling the subscription

This is the #1 error. Removing Fabulous from your phone does absolutely nothing to stop billing. Your subscription lives on Apple's or Google's servers, not on your device. Deleting the app is like throwing away a gym membership card instead of cancelling with the gym-the membership remains active and charges continue.

The fix: Always cancel through Settings (Apple) or Google Play (Android) before deleting the app. Verify cancellation via confirmation screen before you remove anything from your phone.

Mistake 2: assuming fabulous cancelled automatically after support silence

You submit a cancellation request via the contact form, get no response for a week, and assume it's been processed. It hasn't. Stopee has seen this scenario hundreds of times-users believe silence equals approval, but silence often means lost email, backlogs, or your request ending up in a support queue never reviewed.

The fix: Follow up in writing within 7 days if you don't receive acknowledgment. Email again with your original request reference and a clear deadline: "If I do not receive confirmation of cancellation by [date], I will file a complaint with CASE." Documentation of follow-up attempts strengthens your position if escalation becomes necessary.

Mistake 3: not checking the correct billing platform

You purchased through Google Play but tried to cancel through Apple-or vice versa. Your cancellation sits in the wrong system while the correct platform keeps charging. This happens constantly when users own multiple devices or don't remember which app store they originally used.

The fix: Check your payment history in both Apple and Google Play before cancelling. Look for the Fabulous charge in your email receipts too-it will clearly state which platform processed it. Cancel on that platform, not the other one.

Mistake 4: failing to document cancellation

You cancelled successfully, but 30 days later you see a charge and can't prove you cancelled because you didn't save the confirmation. Without evidence, disputing the charge becomes your word against Fabulous's system.

The fix: Screenshot every confirmation page, confirmation email, or cancellation number. Save them in a folder labeled "Fabulous Cancellation" on your phone or computer. If a charge appears after cancellation, you have instant proof to show your bank or CASE.

Step-by-step cancellation checklist

Use this checklist to ensure cancellation success. Tick off each step before moving to the next.

When fabulous refuses to cancel

Occasionally, support delays or denies cancellation requests. You have clear rights and escalation paths in Singapore.

What to do if support doesn't respond

Send a follow-up email within 7 days of your original request. Reference your first email date and request a response within 3 business days. If you still receive no answer, escalate in writing: send an email stating you're filing a complaint with CASE for failure to honour cancellation rights under the Consumer Protection (Fair Trading) Act.

Keep copies of all emails. Document dates and times. This paper trail proves you attempted reasonable communication before escalating, which CASE values when reviewing complaints.

Escalation to the consumer association of singapore

If Fabulous refuses cancellation or continues billing after you've provided proof of cancellation, file a formal complaint with CASE (Consumer Association of Singapore). Contact CASE by phone at 1800-6-CASE (1800-6-2273) or visit www.case.org.sg to lodge a complaint online.

Provide CASE with: your cancellation request email, screenshots of confirmation pages, proof of charges after cancellation, and your account details. CASE investigates on your behalf and applies consumer law pressure to Fabulous. In most cases, CASE mediation results in cancellation or refund within 2-4 weeks.

Pro tip: Mention the Consumer Protection (Fair Trading) Act in your CASE complaint specifically. Fabulous knows that CASE has legal authority and this language signals you understand your rights.

Reasons to keep your fabulous subscription

Before you cancel, weigh whether Fabulous genuinely isn't working or whether you've simply hit the motivation dip most habit-builders experience around month two.

Keep fabulous if

• You're actively using the app daily and noticing real habit improvements (sleep, morning routines, focus).
• The coaching content resonates with your learning style and you look forward to it.
• You've subscribed for less than 30 days and are still in the adjustment phase.
• Budget isn't the issue-you've chosen to deprioritise other expenses to keep this subscription.

Cancel fabulous if

• You haven't opened the app in 2+ weeks or use it fewer than 3 times per week despite intent to daily.
• The coaching style, habit selections, or reminders actively frustrate you.
• You've found a competing wellness app you prefer, or you're building habits without app support successfully.
• The SGD $9.99-$14.99 monthly cost exceeds your wellness budget and you have competing priorities.
• You subscribed during a free trial without intention to continue and want to cancel before charges begin.

Fabulous contact information and support address

Fabulous operates without a publicly verified Singapore-specific mailing address for consumer complaints. Support contact occurs entirely through in-app forms and email channels.

How to contact fabulous

• In-app support: Open Fabulous, navigate to Settings > Help or Support, and submit your cancellation request via the contact form.
• Email: Check your original receipt or confirmation email for a Fabulous support address (typically support@thefabulous.co or help@thefabulous.co).
• Help centre: Visit help.thefabulous.co for FAQs on subscriptions, refunds, and account management.
• CASE escalation: If Fabulous doesn't respond, contact the Consumer Association of Singapore at 1800-6-CASE or www.case.org.sg.

Important: Fabulous has no verified physical postal address in Singapore for direct consumer complaints. All cancellation and refund requests must go through the in-app contact form, email support, or your payment provider's dispute resolution team. Do not waste time sending postal mail-digital channels are faster and Fabulous monitors them.

Key takeaways and your empowerment plan

Cancelling Fabulous is straightforward when you know the rules. You control this decision-not auto-renewal, not confusing support systems, not hidden billing architecture. Stopee exists to ensure consumers like you cancel with confidence and without losing money to avoidable mistakes.

Remember: delete nothing until you've cancelled through the correct platform. Document every confirmation. If support ignores you or refuses cancellation without valid reason, escalate to CASE immediately-consumer law is on your side. Stopee has helped thousands of consumers cancel unfair subscriptions, recover unexpected charges, and reclaim clarity over their digital spending.

Whether you cancel today or next week, you now hold the knowledge and rights framework to protect yourself. Take action on your terms. Stopee remains your trusted resource whenever you need guidance on cancellation, refunds, or consumer rights across any subscription service.