Manage Fastic

How to cancel fastic and claim your refund in singapore

What is fastic and why you might want to cancel

Fastic is an intermittent fasting app designed to help you track fasting windows, log meals, and access tailored fasting plans with educational content. The platform offers a free tier and a paid Plus subscription that unlocks recipes, coaching from certified experts, personalized meal plans, and the Fastic Academy.

You can use Fastic on iOS via the App Store, Android via Google Play, or directly through the Fastic website. Depending on where you signed up, your subscription and billing may be managed by Apple, Google, PayPal, or Fastic itself. If you've decided fasting isn't right for you, or if the app no longer fits your lifestyle, Stopee is here to walk you through cancelling cleanly and understanding your refund rights under Singapore law.

Understanding fastic's business model

Fastic relies on paid Plus subscriptions to fund its coaching, recipe database, and personalized guidance. The free tier is functional but limited. Many users sign up expecting dramatic results and then realise intermittent fasting doesn't suit their schedule, health goals, or family situation. That's completely normal, and cancellation is straightforward once you know where to go.

Common reasons to cancel

You might cancel because the app doesn't match your routine, you prefer other fasting tools, the cost isn't justified by the features you use, you've achieved your goals, or you're simply not seeing the results you hoped for. Whatever your reason, Stopee ensures you understand your options before you commit to a decision.

Fastic pricing in singapore

Here is the current pricing for Fastic Plus as shown in the App Store and on the Fastic website, listed in Singapore dollars (SGD). Prices may vary if promotions or trial periods are active.

When to cancel based on your plan

If you're on a monthly subscription, cancelling takes effect at the end of your current billing cycle with no long-term penalty. Annual plans look cheaper per month but lock you in for 12 months; cancelling an annual subscription immediately stops future charges but does not trigger an automatic pro-rata refund (though you may be eligible under the voluntary or statutory guarantee explained below). Most Stopee users find that cancelling a monthly plan is least risky because it keeps your commitment short.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services online. Understanding these rights empowers you to cancel confidently and claim refunds if Fastic fails to deliver what was promised.

The 14-day statutory withdrawal right

You have a statutory right to withdraw from your Fastic subscription within 14 days of purchase, known as the "cooling-off" period. This is separate from Fastic's own voluntary guarantee. If you withdraw within 14 days, you are entitled to a full refund unless Fastic can demonstrate that you have already consumed a significant portion of the service. For digital subscriptions, this means Fastic can argue that if you used the app heavily in those 14 days, they may offer only a partial refund. However, if you barely used it, you should receive the full amount back.

You exercise this right by contacting Fastic directly via email (info@fastic.com) and clearly stating that you wish to withdraw from your subscription agreement. Include your user ID, registered email, and the date you subscribed. Stopee recommends sending this via email so you have written proof of your request and the date you submitted it.

Fastic's 14-day "Feel good guarantee"

Beyond the legal minimum, Fastic offers its own voluntary 14-day Feel Good Guarantee. Under this promise, you can request a full refund within 14 days of sign-up without deductions, as long as you meet the advertised terms. Visit Fastic's Feel Good Guarantee page at fastic.com/en/feel-good-guarantee to review eligibility details and submission instructions. This guarantee is sometimes more generous than the statutory right and may not require proof of minimal usage.

Unfair contract terms and misleading claims

If Fastic's terms of service contain clauses that unfairly exclude your refund rights or if the company made misleading claims about results (for example, promising specific weight loss), you can escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS). Stopee advises documenting any misleading marketing materials or broken features you relied on when you signed up, because these become evidence if you need to dispute a refund denial.

How to cancel fastic on each platform

Cancellation instructions differ depending on where you subscribed. Follow the correct method for your platform to ensure the cancellation is processed and you are not charged again.

Cancel fastic on iOS (App store)

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID profile at the top of the screen.
3. Select Subscriptions from the menu.
4. Find and tap Fastic in the list of active subscriptions.
5. Tap Cancel Subscription and confirm your choice.
6. Apple will show you the date your current billing cycle ends; your access continues until that date, after which you revert to the free tier.

Pro tip: Cancel at least 24 hours before your next billing date to avoid being charged again. If you miss the deadline, you can request a refund from Apple Support within a reasonable period (usually up to 14 days after the charge).

Warning: Deleting the Fastic app from your phone does not cancel your subscription. You must use the Settings app to cancel through Apple.

Cancel fastic on android (Google play)

1. Open the Google Play Store app.
2. Tap the Menu icon (three horizontal lines) in the top left corner.
3. Select Subscriptions from the menu options.
4. Tap Fastic in your list of subscriptions.
5. Tap Cancel Subscription and follow the prompts to confirm.
6. Google will display the final date you have access; your account reverts to free after that.

Pro tip: Like Apple, Google requires you to cancel at least 24 hours before your renewal date. Set a phone reminder one week before your billing date so you don't forget.

Warning: Cancelling on Google Play stops future charges but does not automatically request a refund for the current billing cycle. If you want a refund, contact Google Play Support separately.

Cancel fastic via the website or email

1. Visit the Fastic website and sign in to your account using your registered email and password.
2. Navigate to Account Settings or Subscription Settings (usually under a Profile or My Account menu).
3. Look for a Cancel Subscription or Manage Subscription button.
4. If no cancellation option is visible in your account settings, or if the option does not work, email info@fastic.com with the subject line "Subscription Cancellation Request".
5. In your email, include your registered email address, your user ID (found in your account profile), and the date you wish to cancel.
6. Request confirmation of cancellation and the date your access will end.
7. Important: If you subscribed through PayPal, you must also log in to your PayPal account and cancel the automatic payment to Fastic there, in addition to emailing Fastic.

Pro tip: Stopee recommends keeping a copy of your cancellation email and any confirmation response from Fastic. This proves you took action if a charge appears on your credit card or PayPal account later.

What happens after you cancel fastic

Cancelling feels like a final step, but your Fastic account continues for the remainder of your paid billing period. Understanding what comes next helps you avoid surprises.

Access and features during your final billing period

When you cancel, all Plus features remain active until your current billing cycle ends. You continue to access the recipe book, Fastic Academy, personalized coaching, challenges, and nutrition guides without interruption. This means if you cancel mid-month, you still have full Plus access for the remainder of that month at no additional cost. Take advantage of this time to download or screenshot any favourite recipes or plans you want to keep.

What happens when your billing period ends

After your final billing period expires, your account automatically reverts to the free tier. All premium features are locked. Your fasting logs and tracked data are usually retained in your account (unless you delete them manually), but you can no longer access expert coaching, the full recipe library, or personalized meal plans. If you ever want to resubscribe, your account history and past logs remain available.

Permanent data deletion

If you want Fastic to permanently delete your account and all logged data, you must request this separately by emailing info@fastic.com. Simply cancelling the subscription does not delete your account. Fastic may retain limited data for legal or operational reasons, but you have the right to request deletion under data protection principles. Specify that you want your entire account removed, not just the subscription cancelled.

Refunds and how to claim them

Cancelling stops future charges but does not automatically refund your current subscription. Refunds depend on how long ago you subscribed and which platform processed your payment.

Claiming a refund within 14 days (Fastic guarantee)

Fastic's 14-day Feel Good Guarantee allows you to request a full refund if you sign up and then change your mind within 14 days, provided you meet their eligibility criteria. To claim:

• Visit fastic.com/en/feel-good-guarantee and review the terms.
• Email info@fastic.com with your user ID, registered email, and a brief explanation that you wish to use the Feel Good Guarantee.
• Include your proof of purchase (receipt or screenshot of your subscription charge).
• Fastic usually responds within 5-7 business days with your refund authorisation.
• The refund is processed back to your original payment method (credit card, PayPal, or Apple/Google account) within 5-10 business days.

Claiming a refund after 14 days (statutory withdrawal)

If you're outside the 14-day Feel Good Guarantee window but within 14 days of purchase under Singapore law's statutory cooling-off period, you can still request a refund by invoking your withdrawal right. Email info@fastic.com and state clearly: "I am exercising my statutory right of withdrawal under the Consumer Protection (Fair Trading) Act." Include your user ID, email, and the subscription date. Fastic may offer a partial refund if you used the service heavily, but you should push for a full refund if your usage was minimal.

Refunds for app store and google play purchases

If you subscribed through Apple or Google, handle refunds through them directly, not through Fastic:

• App Store (iOS): Contact Apple Support via reportaproblem.apple.com, select your Fastic charge, and request a refund. Explain that you cancelled the subscription and want your money back. Apple approves most refund requests within 5-10 business days if you ask within 60 days of the charge.
• Google Play (Android): Open Google Play, go to your Subscriptions section, tap Fastic, and look for a "Request refund" option. If it doesn't appear, contact Google Play Support directly. Google's refund window is typically 48 hours after purchase, but you can appeal if you're outside that window.

Pro tip: Stopee has found that Apple and Google are more flexible with refunds if you explain that the service didn't work as advertised or didn't meet your expectations. Be honest but specific: "I subscribed hoping to lose weight, but after two weeks of daily use, I realised intermittent fasting doesn't fit my schedule."

Pro-rata refunds for longer plans

If you cancel a 3-month or annual plan, Fastic may offer a pro-rata refund for unused time. For example, if you cancel an annual plan after 3 months, you might receive a refund for the remaining 9 months. Request this explicitly: "I wish to cancel and request a pro-rata refund for the unused portion of my annual plan." Fastic does not offer this automatically, so you must ask.

Common cancellation mistakes and how to avoid them

Many users think they've cancelled when they haven't, or miss deadlines that cost them extra charges. Recognising these traps saves you money and frustration.

Mistake 1: deleting the app instead of cancelling the subscription

Removing Fastic from your phone does nothing to stop your subscription. Your billing cycle continues, and you are charged on your renewal date even if the app isn't installed. You must cancel through your device settings (Apple/Google) or by contacting Fastic directly. After you cancel, you can safely delete the app.

Mistake 2: missing the 24-hour cancellation window

Both Apple and Google require you to cancel at least 24 hours before your billing date to prevent the next charge. If you cancel at 11:59 pm on the day before renewal, you might still be charged if renewal happens at 12:00 am. Set a phone alarm for one week before your renewal date to ensure you cancel in time. Stopee recommends cancelling as soon as you decide to leave, not waiting until the last minute.

Mistake 3: forgetting to cancel PayPal automatic payments

If you subscribed via PayPal (either directly through Fastic or through Apple/Google with PayPal as your payment method), cancelling on the app platform alone is not enough. You must also log into your PayPal account, go to Settings > Automatic Payments, and cancel the recurring payment to Fastic. Otherwise, PayPal continues to authorize charges even after you've cancelled in the app.

Mistake 4: not requesting a refund promptly

Cancellation and refunds are separate actions. Cancelling stops future charges but does not refund the current cycle automatically. If you want a refund, you must request it within 14 days of sign-up (or within the statutory window). The longer you wait, the harder it becomes to argue that you deserve a refund. Stopee advises contacting Fastic or your payment provider within 7 days of subscribing if you're unhappy.

Mistake 5: not keeping proof of cancellation

Save a screenshot of your cancellation confirmation, the final billing date shown in your account, and any email exchanges with Fastic. If a charge appears after cancellation, you'll have evidence that you took action. Without documentation, it's harder to dispute a charge or get a refund.

Cancellation checklist for fastic

Use this step-by-step checklist to ensure you cancel cleanly and don't miss any critical steps.

Should you keep or cancel fastic: a summary

Your decision to cancel Fastic is personal and depends on whether the app delivers value for your lifestyle and goals. Here is a quick comparison to help you decide.

Formal cancellation address for fastic GmbH

If you need to send a formal written notice of cancellation or withdrawal, or if email does not yield a response within 10 business days, you may send a registered letter or formal notice to Fastic's registered office:

Fastic GmbH
Registered address available via Fastic.com or by contacting info@fastic.com

Include your user ID, registered email, subscription start date, and the date you are requesting cancellation. Send via registered post so you have proof of delivery. Keep a copy for your records. Most refund and cancellation issues are resolved via email, but having a formal address available gives you a backup escalation path if the company does not respond promptly.

Your path forward with stopee

Cancelling Fastic is quick once you know which button to press and which deadline to meet. The key is acting within 14 days if you want a refund, cancelling at least 24 hours before your next billing date to avoid surprise charges, and keeping proof of your cancellation request. Singapore's Consumer Protection (Fair Trading) Act is on your side: you have the right to withdraw from digital subscriptions and claim a refund if the service doesn't deliver or doesn't fit your lifestyle.

If Fastic refuses your cancellation or refund request without justification, you can escalate to the Competition and Consumer Commission of Singapore (CCCS). Stopee has helped thousands of consumers cancel subscriptions cleanly, claim refunds they were entitled to, and avoid recurring charges from unreliable platforms. Visit Stopee.com to learn more about your consumer rights, find step-by-step guides for other services, and get support if a company resists your cancellation request. You deserve clarity, transparency, and respect from the companies you pay-and Stopee is here to make sure you get it.