Manage Fastic

How to cancel fastic and claim your refund in south africa

What is fastic and why you might want to leave

Fastic is a mobile health app that guides you through intermittent fasting routines, meal tracking and community-supported wellness plans. The app combines timed fasting timers, progress tracking tools and educational content to help you build consistent eating patterns aligned with your metabolic and weight goals.

You access Fastic as a free download with optional premium subscription tiers that unlock additional plans, coaching content and advanced tracking features. Many users value the app's structured approach and motivational community, but others find the interface confusing, discover the premium features don't match their needs, or simply want to try a different fasting methodology.

At Stopee, we help thousands of South African consumers understand their cancellation options and claim refunds they are entitled to. If you have decided Fastic is no longer working for you, this guide walks you through every step to cancel safely and recover your money if applicable.

When fastic might not be the right fit

You may want to cancel if you subscribed to premium features but find yourself returning to the free tier, if the fasting schedule conflicts with your lifestyle, or if you prefer a competitor app with better usability. Some users also cancel because they achieve their health goals and no longer need the app's guidance, or because the recurring charge surprises them on their bank statement.

Whatever your reason, Stopee recognizes that cancelling a subscription should be straightforward, transparent and free from hidden obstacles or pressure tactics.

Your consumer rights in south africa

South African law protects your right to cancel subscriptions and distance purchases, particularly when you subscribe through digital platforms.

Cooling-off and withdrawal rights

Under the Consumer Protection Act 68 of 2008 and associated consumer protection principles, you have the right to cancel distance contracts (including app subscriptions) within a specific cooling-off period. For digital services, this period is typically 14 days from the date of purchase or conclusion of the agreement, unless you have already begun using the service.

If you subscribed through an app store (Apple App Store or Google Play), the app store's own refund policy applies alongside South African law. Apple and Google both offer refund windows of between 14 and 45 days for certain subscription types, depending on when you request the refund.

If you subscribed directly to Fastic through their website or within the app, Fastic's own terms and the Consumer Protection Act both govern your rights. Keep all proof of purchase, confirmation emails and account details. These documents are your evidence if you need to escalate a dispute.

Escalation and enforcement

If Fastic refuses to honour your cancellation or refund request, you can lodge a formal complaint with the Consumer Protection Authority or the National Credit Regulator (NCR) if credit was involved. You may also approach the National Consumer Tribunal if informal resolution fails.

Stopee recommends documenting every communication attempt, including dates, contact methods and responses. This trail protects you and strengthens any complaint you file.

Cancellation methods and where to start

Your cancellation route depends on where and how you subscribed to Fastic. The quickest path is often through the app store, but direct cancellation gives you more control and better documentation for refund claims.

Three ways you might have subscribed

Through Apple App Store: You authorized the subscription via your Apple ID and payment method. Apple handles billing and renewal, and you cancel through your Apple account settings.

Through Google Play Store: You authorized the subscription with your Google Account and payment method. Google manages billing and renewal, and you cancel via Google Play settings.

Directly to Fastic: You may have subscribed through Fastic's website, in-app purchase flow, or payment gateway, with your payment details held by Fastic or their payment processor. This route requires you to contact Fastic directly or send a formal written withdrawal notice.

If you cannot remember which method you used, check your email for confirmation receipts. App Store subscriptions arrive from Apple (Apple.com) or Google (Google); direct subscriptions usually come from a Fastic or payment processor email address.

How to cancel fastic step by step

Follow the instructions that match your subscription type. Each method is straightforward when you know the exact steps.

Cancelling through apple app store

1. Open the Apple App Store app on your iPhone, iPad or Mac.
   • On iPhone or iPad: tap the profile icon in the top-right corner.
   • On Mac: click your account icon in the top-left corner.
2. Tap or click Subscriptions.
3. Find and tap Fastic in the list of active subscriptions.
4. Tap Cancel Subscription or Edit Subscription, then select Cancel.
5. Follow the on-screen prompts and confirm your cancellation.
6. Apple will show you a cancellation confirmation with the date your access ends (typically the end of your current billing cycle).

Pro tip: Apple often displays a retention offer when you cancel (discounts or free trial extensions). You are under no obligation to accept. If you want to proceed with the cancellation, ignore the offer and confirm the cancellation.

Warning: Deleting the Fastic app from your phone does not cancel your subscription. You must complete the Apple App Store cancellation process described above, or your payment method will be charged at the next renewal date.

Cancelling through google play store

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Tap Manage your Google Account.
4. Tap the Payments and subscriptions tab.
5. Tap Manage subscriptions.
6. Find and tap Fastic.
7. Tap Cancel subscription.
8. Select your reason for cancelling (optional but helps Google improve their service).
9. Tap Cancel subscription again to confirm.

Pro tip: Google Play may offer you a discounted subscription rate to keep you subscribed. You may accept or decline. If you confirm the cancellation, your access will end at the close of your current billing period.

Warning: Removing the Fastic app from your Android phone does not cancel the subscription. Uninstalling the app leaves your subscription active, and you will still be charged. Always complete the Google Play cancellation steps above.

Cancelling a direct subscription to fastic

If you subscribed directly through Fastic's website or in-app payment system, you must send a formal written cancellation or withdrawal notice to Fastic's registered business address in Berlin.

1. Gather the following information:
   • Your full name and surname as it appears on your account.
   • The email address you used to register with Fastic.
   • Your subscription start date (found in your confirmation email or account settings).
   • The date you wish to cancel or withdraw (today's date or a specific future date).
   • Your account ID or customer reference number (if available).
   • A clear statement that you wish to cancel your subscription or withdraw from the contract.
2. Draft a simple written notice in English or German. For example: "I hereby withdraw from my subscription agreement with Fastic GmbH, effective immediately [or date]. My account email is [your email]. Please confirm cancellation in writing."
3. Send this notice via certified mail or email (if an email address is provided in Fastic's Terms of Service) to the Fastic GmbH address in Berlin (see the contact section below).
4. Keep a copy of your letter and proof of posting (receipt from the post office or email read receipt).
5. Allow 5-10 business days for Fastic to acknowledge your withdrawal and confirm that your subscription has been cancelled.

Pro tip: Send your cancellation notice via email if an email address is published in Fastic's Terms of Service, as email provides an instant time-stamped record. If you post it by mail, use registered or certified post so you have proof of delivery.

Warning: Emailing support@fastic.com or using an in-app contact form may not be sufficient for a formal withdrawal notice. Refer to Fastic's Terms of Service to find the official cancellation address. At Stopee, we recommend using the formal Berlin address to ensure your notice is processed as a legal withdrawal.

What happens after you cancel

Cancelling a subscription can feel uncertain, so here's exactly what you should expect in the days and weeks that follow.

Access and feature availability

When you cancel a subscription through an app store, you retain full access to all premium features until the end of your current billing cycle. After that date, premium features become locked and you revert to the free version of Fastic (fasting timers and basic tracking only).

If you cancel a direct subscription to Fastic, the cancellation takes effect immediately or on the date you specified in your withdrawal notice. You will lose access to premium content at that time.

You do not receive a pro-rata refund for unused time within your current billing period unless you qualify for a refund under the Consumer Protection Act or the app store's refund policy (see the refund section below).

Your account and personal data

Cancelling your subscription does not automatically delete your Fastic account or erase your personal data. Your account, fasting logs, progress records and profile information remain stored unless you request deletion.

If you want to delete your account and all associated data, you must contact Fastic separately and request account deletion in writing. Include the same details you used for cancellation (email, name, account ID) and explicitly state that you want all personal data removed.

Stopee advises keeping records of your data deletion request as well. Fastic may take 30-60 days to process account deletion, and you should receive written confirmation once the process is complete.

Confirmation emails and receipts

After cancellation, the app store or Fastic will send you a confirmation email. Check your inbox and spam folder for this confirmation. The email should include:

• Confirmation that your subscription has been cancelled.
• The date your access will end or has ended.
• Your subscription reference number.
• Information on how to reactivate your subscription if you change your mind.

Pro tip: Screenshot or print this confirmation email and save it to your files. You may need it later if a dispute arises or if you want to claim a refund.

Refunds: when you can claim your money back

Refund eligibility depends on where you subscribed, how long ago you subscribed, and the circumstances of your cancellation. Stopee helps you understand your options.

Refunds for app store subscriptions

If you subscribed through Apple App Store, Apple's refund policy allows you to request a refund within 14 days of your purchase or within 14 days of the renewal date (if you want to cancel an auto-renewal charge). You must request the refund directly from Apple through your account settings or by contacting Apple Support.

If you subscribed through Google Play Store, Google's refund window is 48 hours from the date of purchase for subscription cancellations (though exceptions apply). You can request a refund via the Google Play app or by contacting Google Play Support.

Important: Both Apple and Google process refund requests on a case-by-case basis. If you have already used the service significantly, they may deny your refund. However, if you are within the refund window and did not use the premium features, your chances improve.

Refunds for direct subscriptions

If you subscribed directly to Fastic, your right to a refund depends on Fastic's cancellation terms and South African consumer law. Under the Consumer Protection Act, you may have a right to withdraw from the contract within 14 days and receive a refund if you notify Fastic of your withdrawal in writing.

If more than 14 days have passed since you subscribed, you can still request a refund, but Fastic is not legally obliged to grant it unless:

• The service was not delivered as advertised or promised.
• Fastic breached a material term of the contract.
• You have an alternative dispute resolution clause in the terms that entitles you to a refund.

Submit your refund request in writing to the same Berlin address where you sent your cancellation notice. Include your account details, the date of your original subscription, the amount paid, your reason for requesting the refund and a clear statement that you believe you are entitled to a refund under the Consumer Protection Act or Fastic's terms.

How to request a refund

1. For Apple App Store: Open Settings > [Your Name] > Media & Purchases > Subscriptions. Tap Fastic, then tap "Report a Problem". Select "I'd like to request a refund" and provide your reason.
2. For Google Play: Open the Google Play app > Profile > Manage your Google Account > Payments and subscriptions > Manage subscriptions > Fastic > Cancel subscription > Report a problem with this subscription. Follow the prompts to request a refund.
3. For direct subscriptions: Send a formal written refund request to Fastic GmbH at the Berlin address (see contact section). Include your account email, subscription dates, payment amount and reason for requesting the refund. Reference the Consumer Protection Act if applicable.

Pro tip: If an app store or Fastic denies your initial refund request, you can escalate. For Apple, contact Apple Support by phone or online chat. For Google Play, file a complaint through Google's customer support portal. For Fastic, escalate your request or lodge a complaint with the Consumer Protection Authority.

Warning: Do not assume that a refund is automatic. You must request it proactively within the refund window or shortly after if you believe you have grounds. Stopee recommends that you submit refund requests in writing (email or certified mail) so you have proof of the request and the date you made it.

Fastic pricing and plan details

Understanding what you paid helps you assess whether a refund is justified and what you should expect to pay elsewhere.

Subscription tiers and costs

Fastic does not publish fixed pricing on its website, as rates vary by region, currency and the app store through which you subscribe. Your specific price depends on whether you subscribed via Apple App Store, Google Play or directly to Fastic, and your location (South Africa in your case, so pricing may be in ZAR or another currency tied to your payment method).

Common Fastic subscription models include monthly auto-renewal plans and annual prepaid options. Monthly subscriptions are easier to cancel but cost more per month. Annual plans are cheaper per month but lock you in for longer, and cancellation within the first 14 days may be the only window to withdraw without penalty.

To find your exact subscription cost and plan type, check your email confirmation, your account settings in Fastic, or your bank or payment card statement.

Common mistakes when cancelling fastic

Cancelling a subscription should not be frustrating, but small errors can derail your cancellation or refund. Here's what catches people out.

Mistake 1: deleting the app instead of cancelling the subscription

Removing Fastic from your phone, tablet or device does nothing to stop the subscription or prevent charges. Your payment method continues to be charged at the renewal date, and you may not notice until your bank statement arrives weeks later.

Always cancel the subscription first through the app store or in writing to Fastic, then delete the app if you wish.

Mistake 2: missing the refund window

App stores and the Consumer Protection Act impose tight refund windows: 14 days for app stores and 14 days for direct subscriptions under South African law. If you wait three weeks to request a refund, you miss the opportunity and may lose the money.

Submit refund requests immediately if you believe you are entitled to one. Do not assume you have time.

Mistake 3: ignoring confirmation of cancellation

After you cancel, the app store or Fastic sends a confirmation email. Some users ignore this email, delete it or assume cancellation is complete without verifying the dates. If you do not read the confirmation, you may not know exactly when your access ends, and you might be surprised by an unexpected charge if cancellation failed.

Always open and review the cancellation confirmation email. Note the end date and file the email for your records.

Mistake 4: using informal contact methods for direct cancellations

If you try to cancel a direct subscription by emailing support@fastic.com or via an in-app chat, Fastic may not treat your request as a formal withdrawal. Support staff may not forward your request to the correct department, or Fastic may argue that informal channels do not count as legal notice.

For direct subscriptions, always send your cancellation notice to the official address in Fastic's Terms of Service via certified mail or email (if an email is explicitly listed for cancellations). This creates a verifiable record.

Mistake 5: not saving proof of your cancellation request

If a dispute arises weeks later-for instance, if Fastic charges you again after you cancelled-you need evidence that you submitted a valid cancellation request. Without screenshots, emails or postal receipts, Fastic can deny your claim and your bank or payment provider may struggle to help you.

Screenshot or print every cancellation confirmation, refund request and follow-up email. Keep these files in a folder on your computer or in your email for at least 12 months after cancellation.

Checklist: before and after you cancel fastic

Use this checklist to ensure you do not miss any critical steps before, during or after cancellation.

Before you cancel

• Check your email for the original subscription confirmation to identify whether you subscribed via app store or directly to Fastic.
• Note the subscription start date and any relevant renewal dates.
• Calculate whether you are within the 14-day refund window (if applicable).
• Log into the app and verify your account email and any account ID or reference number.
• Save a screenshot of your current subscription status in the Fastic app.

During cancellation

• If cancelling via app store, complete all steps and confirm the cancellation on-screen.
• If cancelling directly, draft your written notice and include all required details (name, email, account ID, cancellation date).
• Send the notice via certified mail or email to the official address, and keep your receipt or email confirmation.
• Do not delete the Fastic app immediately; wait for confirmation from the app store or Fastic first.

After you cancel

• Wait for the cancellation confirmation email from the app store or Fastic (usually within 1-5 business days).
• Screenshot or print the confirmation and save it to a dedicated folder.
• Note the exact date your access ends (shown in the confirmation).
• If requesting a refund, submit your refund request in writing within 14 days of purchase (or within 14 days of a renewal charge you want refunded).
• If you do not receive a refund decision within 30 days, follow up with the app store or Fastic in writing.
• If Fastic or the app store refuses your refund, consider lodging a complaint with the Consumer Protection Authority or escalating to a credit dispute with your bank.

User reviews and real experiences with fastic cancellation

Hearing from other South African users helps you understand what to expect and whether your experience is typical.

What users praise

Many Fastic subscribers report that the app helped them establish consistent fasting habits and that the community features provided genuine motivation. Users also appreciate the variety of fasting protocols (16/8, 5/2, eat-stop-eat) and the simple, clean interface for logging meals and tracking weight loss.

Cancellation through app stores is generally smooth for users who follow the correct steps; Apple and Google process these cancellations within 1-3 business days in most cases.

Cancellation complaints

Some users report difficulty finding clear cancellation instructions within the Fastic app itself, leading them to cancel via the app store instead of following Fastic's formal withdrawal process for direct subscribers. Others have reported unexpected charges after they believed they had cancelled, suggesting that their cancellation request was not processed or that they cancelled the app store subscription without also cancelling a separate direct subscription.

A smaller number of users report that Fastic support was slow to respond to direct refund requests or that refunds were denied despite being within the 14-day window.

At Stopee, we recognize these frustrations. The good news is that you can avoid them by following the step-by-step process outlined in this guide and by keeping comprehensive records of every action you take.

Contact information and official fastic address

If you need to contact Fastic for cancellation, refund disputes or account deletion, use the official address below. This is the address where you must send formal withdrawal notices and refund requests to ensure they are processed as legally binding cancellations.

Fastic GmbH official address

Fastic GmbH
Königstrasse 1
10117 Berlin
Germany

Send your written cancellation or withdrawal notice to this address via registered or certified mail. You may also check Fastic's Terms of Service within the app or on their website to confirm whether a separate email address is listed for cancellation requests; if so, you may send your notice via email in addition to or instead of postal mail.

When to escalate

If Fastic does not respond to your cancellation or refund request within 14 days, escalate your complaint to the Consumer Protection Authority or the National Consumer Tribunal. You can also contact the National Credit Regulator (NCR) if you believe unfair credit terms or collection practices were involved.

Stopee recommends that you document every communication attempt, including the date, method (email, phone, mail), recipient's name (if available) and a summary of your request. This trail is invaluable if you need to file a formal complaint.

Key takeaways: stay in control of your subscription

Cancelling Fastic is straightforward once you know which cancellation method applies to you, but the process differs significantly depending on whether you subscribed via Apple App Store, Google Play or directly. App store cancellations are quick and reversible; direct subscriptions require formal written notice to Fastic's Berlin address.

You have legal protections under South African consumer law. The Consumer Protection Act gives you a 14-day cooling-off period to withdraw from distance contracts (including app subscriptions), and both Apple and Google honour refund windows if you act quickly. Keep all confirmation emails, proof of payment and cancellation records in a dedicated folder so you have evidence if a dispute arises.

If you encounter resistance from Fastic or the app store, Stopee has helped thousands of South African consumers navigate refund disputes and escalate complaints to the appropriate authorities. Visit Stopee.com to explore your options, access step-by-step cancellation guides for other services and find resources on your consumer rights.

Stopee is here to empower you to cancel on your terms, reclaim your money and move forward with confidence.