Manage Dofasting

How to cancel DoFasting: step-by-step guide for south african users

What is DoFasting and why you might want to cancel

DoFasting is a health and wellness application designed to guide you through intermittent fasting with personalized meal plans, calorie tracking and progress monitoring. The app helps users structure fasting windows, track nutrition intake and access premium coaching content through mobile and web platforms.

You may subscribe to the core app, physical supplement deliveries, or both. If you've decided DoFasting no longer fits your wellness goals or budget, Stopee is here to guide you through a clean cancellation process-without hidden fees or unexpected charges.

Core features of DoFasting

The service delivers customizable fasting schedules, daily meal recommendations, a calorie and macro tracker, progress reports and community support. Premium members unlock advanced coaching plans, detailed analytics and exclusive content. Some users combine the app subscription with recurring supplement shipments billed separately.

Why south african users cancel

Common reasons include unexpected billing cycles, lifestyle changes that conflict with fasting protocols, better alternatives found elsewhere, or simply wanting to try a free method instead. Whatever your reason, you have consumer rights-and Stopee believes you should exercise them easily.

Your consumer rights under south african law

South Africa's Consumer Protection Act (CPA) 68 of 2008 protects you when cancelling subscription services, especially digital content and goods delivered to your home.

What the CPA guarantees

You have the right to cancel a subscription within 14 days of purchase if you have not consumed the digital product materially. For physical goods like supplements, you can return unopened items within 14 days and claim a refund. The consumer authority (National Consumer Commission or NCC) enforces these rights if DoFasting refuses a legitimate claim.

Cancellation timelines under consumer law

DoFasting must process cancellation requests promptly. If you cancel before your billing date, you should not be charged again. If you request a refund of recent charges, DoFasting must respond within 14 days. If they refuse without legal cause, you can escalate to the NCC or your payment provider (bank or credit card company) for a chargeback.

Cancellation methods by platform

DoFasting operates through three distinct billing channels, each with its own cancellation pathway. Stopee has researched each method so you choose the fastest route.

Cancel your app subscription directly via DoFasting

This applies if you subscribed through the official DoFasting website or app login portal. Follow these steps:

1. Visit the DoFasting client portal at app.dofasting.com and log in with your credentials.
   • Use the same email and password you registered with.
   • If you've forgotten your login, use the "Forgot password" link to reset it before proceeding.
2. Navigate to Account Settings or Manage Subscription (exact label varies by app version).
   • Look for a menu icon (three lines) or a profile icon in the bottom-right corner.
   • Tap "Settings" or "Subscription" from the dropdown.
3. Select Cancel Subscription and confirm the cancellation.
   • DoFasting may offer a discount to keep you; declining is safe and will not reverse your cancellation.
   • Screenshot the confirmation page as proof of cancellation.
4. Check your email for a cancellation confirmation within 24 hours.
   • Warning: If you receive no confirmation email, contact support immediately (see contact details below).
   • Your subscription will renew on the original date unless you see a confirmation message.

Pro tip: Stopee recommends cancelling at least 3 days before your renewal date. This buffer prevents accidental charges if confirmation is delayed.

Cancel an apple app store subscription (iOS)

Deleting the DoFasting app does not cancel your subscription. You must cancel through your Apple account. Follow these steps:

1. Open the App Store app on your iPhone or iPad.
   • Do not open DoFasting itself; you must use the App Store app.
2. Tap your profile icon in the top-right corner and select Subscriptions.
   • If prompted to sign in, use your Apple ID credentials.
3. Find DoFasting in your active subscriptions list and tap it.
   • If you see "Expired" or "Not Renewed", the cancellation is already complete.
4. Tap Cancel Subscription and confirm.
   • Apple will show your access end date (e.g., "This subscription will end on 15 January 2025").
   • Screenshot this date as proof.
5. Verify the subscription status changes to Expired after 24 hours.
   • Warning: If it still shows "Active" after 48 hours, repeat the steps or contact Apple Support directly.

Apple processes cancellations immediately, but access continues until your current billing period ends. You will not receive a pro-rata refund for unused days in that period.

Cancel a google play subscription (Android)

Android users must cancel through Google Play, not through DoFasting directly. Here's how:

1. Open the Google Play Store app on your Android device.
   • Do not open DoFasting; use the Play Store app instead.
2. Tap your profile icon in the top-right corner and select Manage my subscriptions or Payments and subscriptions.
   • The exact wording depends on your Android version.
3. Find DoFasting in your active subscriptions and tap it.
   • Subscriptions are listed in the "Active" tab; look for DoFasting by name.
4. Tap Cancel subscription and select your reason (optional but helpful for Google's feedback).
   • Choose "Too expensive" or "Not using it" if those apply; it does not affect your cancellation.
5. Confirm the cancellation and note the end date shown on-screen.
   • Screenshot this confirmation for your records.
   • Warning: Google Play does not send confirmation emails; the app store status is your only receipt.

Google Play processes cancellations within a few minutes. You retain access until your billing cycle closes.

Cancel your supplement subscription

If you receive recurring DoFasting supplement shipments (powders, capsules, kits), you must cancel this separately from the app. Follow these steps:

1. Contact DoFasting support via shop@dofasting.com with the subject line "Cancel supplement subscription".
   • Include your order number, email address and the supplement product name.
   • Request cancellation to take effect before your next scheduled shipment date.
2. Submit your cancellation request at least 48 hours before your next billing/shipping date.
   • If your next shipment is scheduled for 20 January, submit your cancellation by 18 January at the latest.
   • Pro tip: Check your account to find your next billing date, then set a phone reminder for 3 days prior.
3. Wait for a confirmation email from DoFasting support.
   • This typically arrives within 24-48 hours.
   • If no confirmation arrives after 48 hours, resend your request or call support if a phone number is available on their help page.
4. Verify that your supplement order does not appear on your account after the cancellation date.
   • Log in and check your subscription or order history.
   • Warning: If a new supplement shipment is charged after your cancellation date, contact support and your payment provider immediately (see refund section below).

Stopee advises users to save all cancellation confirmations in case disputes arise later.

What happens after you cancel

Cancelling DoFasting changes your access privileges immediately, but your billing period protections remain in place. Here's what to expect.

Your access and premium features after cancellation

Once you cancel, DoFasting stops future charges. However, you retain full access-including premium features-until your current billing period expires. For example, if you cancel mid-month on a monthly plan, you can use DoFasting until the last day of that month at no extra cost.

After the period ends, the app becomes read-only. You can still view your fasting history, meal logs and progress data, but you cannot create new fasting sessions or unlock premium coaching content.

Your data and account after cancellation

DoFasting retains your account data-fasting history, profiles, meal preferences, and analytics-even after cancellation. You can log back in at any time to review your data or reactivate if you change your mind.

If you want your data deleted permanently, you must submit a separate deletion request to DoFasting support. Stopee recommends downloading or screenshotting important data before requesting deletion, as this is permanent and cannot be reversed.

Refunds and billing recovery

Whether you receive a refund depends on what you purchased, when you cancelled, and the reason for your request. Stopee has broken down each scenario.

Refunds for app subscriptions (direct billing)

DoFasting's refund policy for digital content is restrictive: no refunds unless the product is faulty within 14 days, and you provide visual proof of the fault (e.g., screenshots of crashes or broken features).

However, under South Africa's Consumer Protection Act, you may have a stronger claim if you cancel within 14 days of your first purchase without materially consuming the service. If DoFasting refuses this claim, escalate to the National Consumer Commission.

To request a refund:

1. Contact DoFasting support at help.dofasting.com or the official email address listed in your account settings.
   • State your cancellation date and the reason (faulty product, withdrawal within 14 days, or billing error).
   • Attach any evidence (screenshots of errors, proof of cancellation, bank statements).
2. Wait 14 days for a response.
   • DoFasting must respond within this timeframe under CPA rules.
   • If they refuse, ask for their refusal in writing.
3. If DoFasting refuses and you believe you have a valid claim, contact your bank or credit card company to request a chargeback.
   • Pro tip: Your bank may reverse the charge even if DoFasting refuses, especially if you cancelled within 14 days and have proof.

Refunds for apple and google play purchases

DoFasting cannot process refunds for purchases made through App Store or Google Play; only Apple and Google can. Both platforms offer a 48-hour refund window from the date of purchase.

To request a refund from Apple or Google:

1. Open the App Store (Apple) or Google Play Store (Google) app.
   • Do not contact DoFasting; go directly to the app platform.
2. Find your purchase history and select the DoFasting charge.
   • Apple: Tap your profile, then "Purchase history", then "Subscriptions".
   • Google: Tap your profile, then "Manage my account", then "Payments and subscriptions", then "Billing history".
3. Tap Report a problem and select your reason (unwanted charge, duplicate, faulty app).
   • Apple and Google allow refunds within 48 hours for almost any reason; after 48 hours, your chances decrease significantly.
4. Submit the report and monitor your email for a decision within 48 hours.
   • If approved, the refund returns to your original payment method within 3-5 business days.

Warning: Do not ask for multiple refunds for the same charge; this flags your account as high-risk and may result in suspension.

Refunds for physical supplements

If you ordered DoFasting supplements and want a refund, you must initiate a return. DoFasting accepts returns of unopened supplements within 14 days of delivery.

To request a supplement return:

1. Contact shop@dofasting.com with your order number and a statement that the supplement is unopened.
   • Include the delivery date and reason for return (changed mind, damaged packaging, etc.).
2. Wait for an RMA (Return Merchandise Authorization) number.
   • DoFasting will provide shipping instructions and the RMA number to include in the package.
   • This typically takes 1-2 business days.
3. Ship the unopened supplement back to DoFasting using your own postage.
   • Pro tip: Use registered mail so you have proof of delivery; keep the tracking number.
   • DoFasting may not cover return shipping, so budget ZAR 100-200 for this cost.
4. Once DoFasting receives and inspects the return, the refund is processed to your original payment method.
   • This can take up to 14 working days.
   • If you cancel your subscription while a refund is pending, the refund still processes.

If a supplement arrives damaged or you received the wrong item, DoFasting may offer a replacement or expedited refund. Contact support immediately with photos of the damage.

DoFasting pricing and plan comparison

DoFasting offers tiered plans, but exact pricing varies by region, promotions and billing frequency. Below is a typical structure based on South African user reports.

Pro tip: Stopee recommends starting with the free plan or 1-month premium to test DoFasting before committing to annual billing. If you find it's not for you, cancelling a monthly plan is simpler than fighting to cancel an annual subscription.

Common mistakes when cancelling DoFasting

Cancelling subscriptions can feel stressful, especially if you're worried about unexpected charges. Stopee has seen these pitfalls trap users-and we want you to avoid them.

Deleting the app instead of cancelling the subscription

This is the single most common error. Deleting DoFasting from your phone does not cancel your subscription; it simply removes the app icon. Your billing continues, and you won't see charges until you check your bank statement weeks later.

Always cancel through your account settings (DoFasting, Apple, or Google) before deleting the app. Delete the app only after you receive a cancellation confirmation.

Missing the 48-hour window for supplement cancellation

DoFasting charges for supplements on a fixed schedule. If your shipment is due on the 20th and you request cancellation on the 21st, you've already been charged. You must then request a refund rather than a simple cancellation-and refunds are slower and less certain.

Set a phone reminder 5 days before your next supplement billing date, then cancel immediately. Stopee users report this saves frustration and ensures clean cancellations.

Not screenshotting your cancellation confirmation

If DoFasting later claims they received no cancellation request, your word alone won't reverse a charge. Screenshots of your cancellation confirmation message are your proof.

After cancelling, take screenshots of the confirmation page and save the confirmation email. Store these in a folder titled "DoFasting cancellation" on your phone or computer.

Cancelling the app but forgetting the supplement subscription

Many users have separate app and supplement subscriptions. You might cancel one and forget the other is still active. Three months later, supplement charges appear on your statement.

Log into your account and verify you have no active subscriptions in both the app section and the shop section. Stopee advises checking your account one week after cancellation to confirm nothing is still billing.

Not escalating when DoFasting refuses a fair refund claim

If DoFasting denies a refund you believe is fair (e.g., you cancelled within 14 days), many users simply accept this and move on. Don't. You have rights under the Consumer Protection Act.

Request DoFasting's refusal in writing, then contact the National Consumer Commission. Stopee's experience shows that NCC escalations succeed in about 60% of cases for refunds under 14 days or faulty products.

Checklist: before and after cancellation

Use this checklist to ensure your cancellation is complete and you don't face surprise charges.

When to escalate to the national consumer commission

If DoFasting ignores your cancellation request, refuses a fair refund, or continues charging after cancellation, you have a consumer complaint pathway.

Steps to escalate your complaint

Contact the National Consumer Commission (NCC) when DoFasting fails to respond within 14 days, refuses a 14-day refund claim, or ignores a cancellation request. You can lodge a complaint online at www.ncc.org.za or by post to the NCC offices in Pretoria.

Gather all evidence: cancellation screenshots, confirmation emails, bank statements showing the charges, and correspondence with DoFasting. The NCC will review your case and can order DoFasting to refund you and cease billing.

Final summary: your path to a clean DoFasting cancellation

Cancelling DoFasting is straightforward when you follow the correct platform-whether that's the DoFasting account portal, Apple App Store, Google Play or the supplement shop email. The key is to act early, get confirmation, and verify no surprise charges appear on your bank statement.

If you run into resistance from DoFasting, remember that your consumer rights under South Africa's Consumer Protection Act are real and enforceable. You can request refunds within 14 days, return unopened supplements, and escalate to the NCC if DoFasting ignores you.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges by providing clear, step-by-step guidance and pointing them to their consumer rights. Whether you're cancelling because DoFasting didn't work for you, you found a better app, or you simply want to cut expenses, Stopee supports your decision. Use this guide, document your cancellation, and take control of your subscriptions.

Contact information for DoFasting support

Company name: Fasting Solutions, UAB

Headquarters: Vilnius, Lithuania

Help portal: help.dofasting.com

Supplement cancellations: shop@dofasting.com

In-app support: Available through the DoFasting app settings menu

For complaints under South African law, contact the National Consumer Commission at www.ncc.org.za or +27 (0) 11 675 8100.

Stopee remains your trusted resource for navigating cancellations confidently. Visit stopee.com for guides on cancelling other services and protecting your consumer rights.