Manage Dofasting

How to cancel dofasting: your step-by-step guide for singapore users

What dofasting is and why you might want to cancel

Dofasting is a subscription app that guides you through intermittent fasting with personalized meal plans, recipes, and workout suggestions. You access it via the Dofasting website or through the Apple App Store and Google Play, and your ability to cancel depends entirely on where you bought your subscription.

If you have decided that Dofasting no longer fits your routine or budget, you are not alone. Many users discover the app does not align with their lifestyle, or they find a free alternative that works better. The good news is that cancelling is straightforward once you know where to look.

The subscription model explained

Dofasting works on a straightforward premise: you pay upfront for a billing period, and your subscription renews automatically unless you cancel. The app charges you through three separate channels: the official Dofasting website, Apple's App Store, or Google Play. Each channel operates independently, which means you must cancel through the exact channel where you made your purchase.

Importantly, deleting the app or your account does not cancel an active subscription. Many users make this mistake and find themselves charged again on renewal day.

When you should consider cancelling

You might cancel Dofasting if the meal plans feel repetitive, if the fasting protocol does not suit your health goals, or if you want to switch to a cheaper competitor. You should also cancel if you have already completed a trial and the monthly cost feels unjustified. At Stopee, we believe your money should work for you, not the other way around.

Your consumer rights in singapore

What the consumer protection (Fair trading) act means for you

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading claims. Dofasting's terms state a strict no-refund policy except for verified faults within 14 days of purchase; however, this clause may be limited by your statutory rights as a consumer in Singapore.

The Act states that traders cannot contract out of your core protections: goods and services must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Dofasting fails to deliver on these promises, you may have grounds for a refund even outside the 14-day window. Stopee recommends keeping all evidence of your purchase and any communication with Dofasting support.

Cooling-off rights and what they cover

Under Singapore law, you have a seven-day cooling-off period for distance contracts (purchased online or by phone) unless a specific exemption applies. Digital services sometimes fall outside this window once you have downloaded and used the content, but this does not mean you have no recourse.

If Dofasting misrepresented its features, charged you without clear consent, or failed to provide the meal plans and tracking tools it promised, you can escalate your complaint to the Consumers Association of Singapore (CASE). This organization acts as your advocate and can mediate disputes at no cost to you.

Dofasting pricing plans for singapore users

Current plan options and cost breakdown

Below is the current pricing structure for Dofasting subscriptions. All prices are in Singapore Dollars (SGD) and charge automatically on your renewal date unless you cancel beforehand.

All plans include the same core features: fasting tracker, meal plans customized to your protocol, recipes, and workout suggestions. The longer your commitment, the lower your monthly cost, but you pay a larger upfront sum. At Stopee, we recommend calculating your true monthly spend before committing to a longer plan, especially if you are unsure about your long-term use.

How to cancel dofasting via the official website

Step-by-step cancellation process

If you purchased your subscription directly from dofasting.com, you must cancel through the same website. This method takes fewer than five minutes.

1. Open your web browser and go to dofasting.com/clients/login
2. Enter your email address and password
   • If you have forgotten your password, click "Forgot password?" and reset it via email
3. Once logged in, navigate to Account Settings or Subscription Settings (look for a menu icon or "My Account" link)
4. Find the section titled "Active subscription" or "Billing"
5. Select "Cancel subscription" and confirm your decision
   • Dofasting may show you a retention offer; you do not need to accept it
6. You will receive a cancellation confirmation email within minutes

Pro tip: Screenshot or print your cancellation confirmation email as proof. You will still have access to the app until the end of your current billing period.

What to do if you cannot find the cancel button

If the website interface has changed or you cannot locate the subscription settings, contact Dofasting support immediately. You can reach them through the help section on their website or via email. Keep your account email and subscription start date handy when you contact them.

Warning: Do not delete your account in the hope of cancelling your subscription. Deleting your account is a separate action that does not stop automatic renewals. You must explicitly cancel your subscription first.

How to cancel dofasting via apple app store (iOS)

IPhone and iPad subscription cancellation

If you subscribed to Dofasting through the Apple App Store on your iPhone or iPad, Apple handles your billing and renewal. You must cancel through Apple, not the Dofasting app itself.

1. Open the App Store on your iPhone or iPad
2. Tap your profile icon in the top-right corner
3. Select "Subscriptions"
4. Find and tap "Dofasting"
5. Tap "Manage subscription" or "Edit subscription"
6. Tap "Cancel subscription" and follow the on-screen prompts
   • Apple will ask why you are cancelling; your response is optional but helpful for the developer
7. You will see "Subscription cancelled" on screen, and Apple will send a confirmation email

Pro tip: Apple allows you to cancel anytime during your billing cycle. Your access continues until the end of that paid period, and no refund is issued for time remaining unless you qualify for Apple's refund policy.

Requesting a refund through apple

If you believe you were charged unfairly or the app did not meet your expectations, you can request a refund directly from Apple:

1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find the Dofasting charge you want to dispute
4. Select "Report a problem" and choose your reason (e.g., app did not match description, unwanted charge)
5. Submit your request

Apple reviews refund requests and typically responds within 48 hours. If approved, the refund returns to your original payment method.

How to cancel dofasting via google play (Android)

Android subscription cancellation

If you subscribed via Google Play on an Android phone, Google manages your billing just as Apple does on iOS. Cancellation happens in the Google Play app, not in Dofasting itself.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Dofasting"
6. Tap "Cancel subscription"
   • Google may offer you a discounted renewal; you can decline
7. Confirm your cancellation when prompted

Google sends a confirmation email immediately. Your app remains active until the end of your current billing cycle.

Requesting a refund through google play

Google Play's refund window is stricter than Apple's: you have up to 48 hours after purchase to request a full refund, with limited exceptions after that period.

1. Go to play.google.com/store
2. Sign in to your Google account
3. Click the profile icon and select "Manage your Google Play account"
4. Tap the "Payments and subscriptions" tab
5. Select "Subscriptions" and find Dofasting
6. Tap "Manage" and then "Report a problem"
7. Describe your issue and submit

Google reviews refund requests within 24 to 48 hours. If you fall outside the 48-hour window, escalate your complaint through Stopee's resources or contact the Consumers Association of Singapore if the charge was fraudulent or unauthorized.

What happens after you cancel dofasting

Your access and data after cancellation

Once you cancel, you retain full access to the Dofasting app and all your fasting logs, meal plans, and progress data until the end of your current billing period. After that date, your account downgrades to the free tier (if available) or you lose app access entirely.

Your personal data remains on Dofasting's servers unless you manually delete your account. Cancelling your subscription does not automatically erase your history, meal preferences, or weight tracking data.

Automatic renewals and future charges

The moment you cancel, Dofasting stops all automatic renewals for that subscription stream (website, Apple, or Google Play). You will not be charged again on your next renewal date.

If you subscribed on multiple platforms simultaneously (for example, via the website and the App Store), you must cancel each subscription separately. Cancelling one does not affect the others.

Refunds and getting your money back

Dofasting's stated refund policy

According to Dofasting's terms, refunds are only available within 14 days of purchase if you can prove the app was faulty or failed to deliver the promised features. Outside this window, Dofasting's policy states "no refunds." This is their general rule, but it is not your only option.

Warning: Dofasting's no-refund clause may be overridden by your statutory consumer rights in Singapore. A company cannot enforce an unfair term that strips you of legally protected rights.

How to request a refund directly from dofasting

If you purchased through dofasting.com and believe you qualify:

1. Contact Dofasting support through their website or support email
2. Clearly state when you purchased and why you want a refund (e.g., app crashed, meal plans were broken, feature did not work as advertised)
3. Provide visual proof: screenshots, error messages, or screen recordings showing the fault
4. Include your purchase receipt or order confirmation
5. Request a refund to your original payment method

Dofasting support typically responds within 24 to 48 hours. If they deny your request but you believe the fault was genuine, escalate to your payment provider (your bank or credit card company) or to CASE, Singapore's official consumer advocate.

Refunds through apple app store and google play

Apple and Google handle refunds independently of Dofasting. Both platforms allow you to dispute charges if the app was faulty or not as described. Use the processes outlined in the platform-specific cancellation sections above.

At Stopee, we recommend requesting a refund from the app store first because app stores are faster and more consumer-friendly than going directly to the developer.

Common mistakes when cancelling dofasting

Traps to avoid

Cancelling can feel stressful, especially when you are worried about being charged again. Here are the pitfalls that catch most users off guard.

Mistake 1: Deleting the app instead of cancelling the subscription. Uninstalling Dofasting from your phone does nothing to stop automatic renewals. The app lives in Dofasting's billing system, not on your device. You will still be charged on renewal day.

Mistake 2: Cancelling via the wrong platform. If you subscribed through the App Store, cancelling on the Dofasting website will not work. Each platform operates independently. Check your original purchase email to confirm where you bought the subscription.

Mistake 3: Assuming you are cancelled after customer service says so. Always wait for a confirmation email from the platform (Dofasting, Apple, or Google). A customer service representative's word alone is not proof.

Mistake 4: Deleting your account before cancelling your subscription. Your account and your subscription are two separate things. If you delete your account, you lose access to your fasting logs and meal plans, but your subscription keeps renewing silently in the background.

Mistake 5: Not keeping cancellation proof. Screenshot your confirmation email and take a photo of your subscription status page showing "cancelled" or "no active subscription." If Dofasting charges you again by mistake, this evidence protects you.

How long before your cancellation takes effect

Timeline and what to expect

When you cancel Dofasting, the process is instant, but your access timeline depends on your billing cycle.

Your cancellation takes effect immediately in the billing system. Your app remains active and fully functional until the last day of your paid period. For example, if you renew on the 15th of each month and cancel on the 20th, you have access through the 14th of the following month.

After your access ends, you cannot use premium features. If Dofasting offers a free tier, you may downgrade automatically.

Your dofasting cancellation checklist

Before you cancel

• Check which platform you used to subscribe (website, Apple, or Google Play)
• Note your subscription start date and renewal date
• Screenshot or download any progress data you want to keep (Dofasting may not provide an export)
• Ensure you have the correct login credentials for your account

During cancellation

• Follow the platform-specific steps outlined above
• Look for the exact phrase "subscription cancelled" or similar confirmation
• Do not accept retention offers unless you genuinely want to stay
• Take screenshots of the cancellation confirmation page

After cancellation

• Verify your cancellation email arrived within 24 hours
• Log back into your account to confirm subscription status shows "cancelled" or "none"
• Monitor your bank or card statement for unexpected charges on your renewal date
• If you are charged after cancellation, contact your bank immediately and provide your cancellation proof
• If your bank cannot help, escalate to CASE (Consumers Association of Singapore)

Dofasting contact and escalation details

Where to reach dofasting support

Dofasting is developed by Fasting Solutions, UAB, a company based in Lithuania. While there is no Singapore-specific office, the company operates a global support system.

For cancellation or billing issues:

• Use the help or support section within the Dofasting app
• Visit the Dofasting website and look for a "Contact" or "Support" link
• Response times typically range from 24 to 48 hours

The app's developer also uses Karma Processing Incorporated as its U.S.-based subscriptions and support provider for some users. If you cannot locate a direct contact email, check your subscription confirmation or billing statement for a support address.

Escalation if dofasting refuses to help

If Dofasting does not respond, denies your refund unfairly, or continues charging you after cancellation, you have recourse in Singapore.

Step 1: Contact the Consumers Association of Singapore (CASE) at case.org.sg or call 1800-6100-6 (toll-free). CASE mediates disputes at no cost and has the authority to pressure traders into compliance.

Step 2: If CASE mediation fails, lodge a formal complaint with the Accounting and Corporate Regulatory Authority (ACRA) or the Ministry of Domestic Affairs if the charge was fraudulent.

Step 3: Contact your bank or credit card company and dispute the charge formally. Provide all evidence: cancellation emails, screenshots, support correspondence, and proof of your complaint to CASE.

Summary: take control of your subscription today

Cancelling Dofasting is simple once you know which platform holds your subscription and follow the exact steps for that channel. Whether you subscribed via the Dofasting website, Apple App Store, or Google Play, you now have a clear, step-by-step roadmap to stop automatic renewals and reclaim your money if you qualify.

Remember that Singapore's Consumer Protection Act protects you even when a company's terms say otherwise. If Dofasting misrepresented its app, failed to deliver the promised features, or charged you without consent, you have legal grounds to demand a refund, and you can escalate to CASE or your bank for backup.

At Stopee, we believe every user deserves clarity, control, and fairness when managing subscriptions. Our mission is to help you cancel with confidence, avoid dark patterns, and recover your money when you have been treated unfairly. Stopee has helped thousands of consumers cancel unwanted subscriptions and protect their wallets. Start your cancellation today using the steps above, and if you encounter resistance, use Stopee resources to escalate and win.