Manage Fitbod

How to cancel fitbod and claim your refund in singapore

What fitbod is and why you might cancel

Fitbod is a personalised workout app that designs strength training sessions tailored to your goals, available equipment and training history. The app tracks your exercises, displays movement demonstrations and uses algorithms to progress your workouts over time. You download it via the Apple App Store or Google Play, and most users subscribe for premium features that unlock advanced workout planning.

Many people in Singapore start with Fitbod enthusiastically but cancel for valid reasons: the subscription cost adds up, your fitness routine changes, you prefer in-person coaching, or the app simply does not fit your needs anymore. Whatever your reason, cancelling should be straightforward and stress-free.

Where fitbod operates

Fitbod is headquartered in San Francisco with no official Singapore office. You access it entirely through mobile app stores or the web platform. This means your cancellation route depends on where you subscribed: directly through Fitbod's website, Apple App Store (iOS), or Google Play (Android). At Stopee, we guide you through every path to ensure you cancel without delays or accidental renewals.

Your subscription options in singapore

Fitbod offers two main plans on the App Store in Singapore, both billed in SGD. Understanding your current plan helps you spot the right cancellation method and calculate any refund you might owe.

How to cancel fitbod on each platform

Your cancellation steps differ depending on whether you subscribed through Fitbod's website, Apple or Google. Start by identifying where you signed up and follow the matching instructions below.

Cancel fitbob via the apple app store

If you subscribed on iPhone or iPad through the Apple App Store, Apple manages your billing and you cancel directly in your device settings. This method stops charges at your next renewal date.

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen.
   • Select Subscriptions.
2. Find and tap Fitbod in the list of active subscriptions.
3. Tap Cancel subscription and confirm your choice.
   • You can still use Fitbod premium features until your current billing period ends.
   • Save a screenshot of the cancellation confirmation for your records.

Pro tip: If you do not see a "Cancel subscription" button, your subscription may have already expired or been cancelled. Check the renewal date shown to confirm your status.

Cancel fitbob via google play

Android users who subscribed through Google Play manage their subscription in the Play Store app or via a web browser. Google handles billing and sends cancellation confirmations to your registered email.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
   • Select Payments and subscriptions.
2. Tap Subscriptions and find Fitbod in the list.
3. Tap Cancel subscription and follow the prompts to confirm.
   • You retain access until your current billing cycle ends.
   • Google sends a confirmation email within 24 hours.

Alternative method: If you prefer using a web browser, visit play.google.com, sign in with your Google account, go to "Payments and subscriptions", select "Subscriptions", find Fitbod and click "Cancel subscription".

Cancel fitbob via the fitbod website

If you subscribed directly through Fitbod's website rather than an app store, you cancel through your account dashboard or by contacting support.

1. Visit the Fitbod website and log in with your email and password.
   • If you have forgotten your password, use the "Forgot password" link.
2. Navigate to Account settings or Your plan section.
   • Look for a button labeled Cancel subscription or Cancel plan.
3. If no cancel button appears, email support@fitbod.me directly.
   • Include your full name, account email address and request cancellation.
   • Keep a copy of the email you send as proof of your cancellation request.

Warning: Deleting your Fitbod account does not automatically cancel a paid subscription. You must cancel the subscription first, then delete your account if you wish to remove your data.

What happens after you cancel fitbob

Cancellation is not instant deletion; understanding what you retain helps you make the most of your final paid period.

Your access after cancellation

When you cancel your Fitbob subscription, you keep access to premium features through the end of your current billing cycle. If your next renewal date is 1 January 2025 and you cancel today, you use premium features until 1 January, then the app reverts to free features (if available). No charges occur after that renewal date.

This grace period means you get value for the full amount you have already paid and can plan your fitness routine without interruption until access ends.

Your account and workout data

Cancelling your subscription does not erase your account or your saved workout history. Your training logs, personalised insights and data stay in Fitbod's system. If you return and resubscribe later, your previous workout data is still there.

However, if you delete your Fitbob account before cancelling your subscription, charges may continue from your app store. Always cancel the subscription first, then delete your account if you want a complete exit. Stopee recommends this two-step approach to avoid accidental charges that are harder to recover.

Refunds and your rights under singapore law

Singapore's consumer protection framework gives you important rights when subscriptions fail to deliver or you change your mind. Knowing these rights is your strongest lever for claiming refunds.

Fitbob's stated refund policy

Fitbob offers a full refund if you request one within 10 calendar days of your initial purchase. After 10 days, purchases are generally final and non-refundable according to their terms. This 10-day window is shorter than cooling-off periods in some jurisdictions and applies to your first transaction or new subscription renewals depending on Fitbob's interpretation.

Pro tip: Calculate your 10-day deadline from your purchase receipt date, not from when you first opened the app. If day 10 falls on a weekend or public holiday in Singapore, check whether Fitbob extends the deadline.

Refunds via apple app store

If you subscribed through Apple, Apple handles refunds, not Fitbob. You request a refund directly from Apple, and Apple reviews your case independently.

1. Visit reportaproblem.apple.com using your Apple account.
2. Find the Fitbob charge in your purchase history and select it.
3. Choose a reason for your refund request (e.g., "Accidental purchase", "App does not work as described").
4. Provide any supporting details in the text box (e.g., "Cancelled within 10 days of purchase").
5. Submit your request and wait for Apple's decision, usually within 5 business days.

Apple often approves refunds for cancellations within the first 10-14 days, even if Fitbob's policy is stricter. Keep screenshots of your cancellation confirmation to strengthen your case.

Refunds via google play

Google Play offers a 48-hour refund window on subscriptions from the date of purchase, separate from Fitbob's 10-day policy. This is a stronger consumer protection.

1. Open the Google Play Store app and go to your profile menu.
2. Select Payments and subscriptions, then Subscriptions.
3. Tap Fitbob and look for a Refund button (visible only within 48 hours of purchase).
4. If the button is gone, email play.google.com support with your order number and reason for refund.

Google's 48-hour window is generous and often approves automatically. If you are past this window but within Fitbob's 10-day policy, contact Fitbob directly at support@fitbod.me with your receipt and cancellation proof.

Refunds for website purchases

If you subscribed on Fitbob's website, contact Fitbob directly to request a refund within 10 days of purchase.

1. Email support@fitbod.me with the subject "Refund request".
2. Include your full name, account email address, purchase date and order/receipt number.
3. Explain your reason (e.g., "Cancelled within 10 days" or "Service did not work as described").
4. Attach a screenshot of your original receipt or confirmation email.
5. Expect a response within 5-7 business days; follow up if you do not hear back.

Your consumer protection rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when a service is misleading, not delivered as promised or unsustainable. Fitbob's 10-day policy cannot override your legal rights if the service fails to meet its description.

If Fitbob charges you after you cancel, crashes frequently, or misleads you about features, you have grounds to escalate beyond the 10-day window. Contact the Competition and Consumer Commission of Singapore (CCCS) for advice or to lodge a complaint if Fitbob refuses a legitimate refund. Stopee has helped thousands of consumers use these rights to recover money from firms that ignore cancellation requests or unjust charges.

Common mistakes when cancelling fitbob

Cancelling seems simple, but small oversights can lock you into unwanted charges or make refunds harder to claim. Here are the traps Stopee sees most often.

Deleting your app instead of cancelling your subscription

Your biggest risk: removing the Fitbob app from your phone while your subscription is still active. Charges continue silently because the app is gone and you no longer see billing notifications. You do not realise you are being charged until your bank statement arrives weeks later.

Always cancel the subscription first through your app store or Fitbob's website. Only delete the app afterwards if you wish.

Confusing account deletion with subscription cancellation

Fitbob lets you delete your account separately from cancelling your subscription. Deleting your account wipes your data but does not stop billing. You can still be charged by Apple or Google even though your Fitbob account no longer exists. Reverse this: cancel subscription first, then delete your account.

Missing your 10-day refund deadline

Fitbob's 10-day window closes quickly. If you subscribe on a Monday, your deadline is the second Monday. Many people delay the request, miss the window and cannot claim refunds after day 10. Request refunds as soon as you know you want one, especially if you are unhappy within the first week.

Not saving cancellation proof

Disputes happen. If Fitbob or your app store claims you never cancelled, you need evidence. Screenshot every cancellation confirmation, save confirmation emails and keep your receipt. Stopee recommends noting the date and time of your cancellation in a document file as backup.

Checklist: before and after cancelling fitbob

Use this checklist to ensure your cancellation is complete and your account is secure.

Fitbob alternatives and comparison

If you are cancelling because Fitbob does not suit your needs, other options exist in Singapore's fitness app market. This table compares Fitbob with common alternatives to help you decide your next step.

Your next steps and support

Cancelling Fitbob takes minutes once you know which platform to use. Follow the steps above matching your subscription source, save your confirmation and you are done. If you need a refund, act within 10 days and contact the right channel: Apple, Google or Fitbob directly.

If Fitbob refuses to cancel or claims they never received your request, escalate to the CCCS. You have legal rights as a Singapore consumer, and Stopee is here to remind you of them. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and avoid dark patterns that trap you in billing cycles.

Need help? Visit Stopee.com and search for your service. Our guides cover cancellation steps for hundreds of apps and subscriptions across Singapore, helping you take control of your spending and your data. Your financial freedom matters, and cancelling subscriptions that no longer serve you is the first step.

Fitbob contact information

Support email: support@fitbob.me

Subscription managed by: Apple App Store or Google Play depending on where you subscribed

Headquarters: San Francisco, USA (no Singapore office; all support is via email or your app store)

Singapore consumer protection contact: Competition and Consumer Commission of Singapore (CCCS), 1800-6325-6100 or www.cccs.gov.sg