Manage Fiton

How to cancel fiton and protect your fitness subscription rights in singapore

What is fiton and why you might want to cancel

Fiton is a mobile fitness app that delivers workout videos, meditation sessions, and personalized training programs directly to your phone or tablet. The service operates on a freemium model, meaning you get access to a solid library of content without paying, but a Pro subscription unlocks advanced features like meal plans, offline downloads, and nutrition programs.

You might be cancelling because the workouts no longer fit your routine, you've found a competitor that suits you better, or you simply want to pause your subscription while you reassess your fitness goals. Whatever your reason, Stopee is here to walk you through the process step by step and ensure you understand your rights as a consumer in Singapore.

Understanding fiton's free and paid tiers

The free tier gives you unlimited access to hundreds of workout videos covering HIIT, yoga, strength training, dance, and meditation. You also receive personalized workout recommendations based on your preferences and fitness level. This tier costs nothing and requires no payment method.

The Pro tier, priced at approximately SGD $40 to $60 per year, adds meal plans with over 500 recipes, the ability to download workouts for offline viewing, nutrition programs aligned with your fitness goals, and seamless syncing across multiple devices. If you've been paying for Pro and now want to stop, Stopee recommends reviewing exactly what features you'll lose when your subscription ends, so the transition doesn't catch you by surprise.

Why your cancellation matters

Cancelling a subscription you no longer use protects your bank account and gives you clarity over your monthly expenses. In Singapore, you have statutory protections under the Consumer Protection (Fair Trading) Act that apply even to digital services, so you're never powerless when dealing with Fiton.

Your consumer rights when cancelling fiton in singapore

Singapore's consumer protection framework protects you even when dealing with digital services and international companies.

What the consumer protection (Fair trading) act covers

The Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading representations, and unsafe goods or services. When Fiton claims their subscription is "non-refundable," that clause cannot override your legal rights if the service fails to meet consumer standards or if you cancel within a statutory cooling-off period.

If Fiton misrepresents features, charges you after you've cancelled, or makes cancellation deliberately difficult to discourage you from leaving, you may have grounds to lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS), Singapore's consumer protection authority.

Your right to cancel and refund protections

You have the right to cancel your subscription at any time. Fiton's Terms state that paid fees are non-refundable except where required by law or at Fiton's discretion. However, Singapore law may entitle you to a refund if you cancel within a certain period after purchase or if the service is not delivered as described.

If Fiton refuses to honour a cancellation or withholds access despite your request, contact the CCCS at 1800-2255-529 or visit www.cccs.gov.sg. Stopee advises documenting all cancellation requests (screenshots of emails, timestamps, confirmation numbers) before escalating to the regulator.

How to cancel fiton depending on where you subscribed

Your cancellation method depends on which platform you used to purchase your subscription: the Fiton website, Apple App Store (iOS), or Google Play (Android).

Cancel fiton if you subscribed via the website

If you signed up directly through fitonapp.com and entered your payment card details there, follow these steps to cancel.

1. Open your web browser and go to fitonapp.com in a new tab.
2. Sign in using your email address and password. If you've forgotten your password, select "Forgot password?" and reset it.
3. Once logged in, navigate to your Account settings (usually found in the top-right corner menu or under "Profile").
4. Look for a section labelled "Subscription," "Billing," or "Membership."
5. Select "Manage subscription" or "Cancel subscription" (wording may vary).
6. Choose the reason for cancellation from the dropdown menu (optional but useful feedback for Fiton).
7. Confirm your cancellation by clicking the final "Cancel" button.

What happens next: You will receive a confirmation email within a few minutes. Your Pro access will continue until the end of your current billing period. No pro-rata refund is issued for the remainder of that period unless you successfully dispute it or Fiton makes an exception.

Pro tip: Screenshot the confirmation screen and save the confirmation email. If charges continue after cancellation, you'll have proof of when you cancelled.

Cancel fiton if you subscribed via apple app store (iOS)

If you signed up through the Fiton app on your iPhone or iPad and Apple charged your linked payment method, you must cancel through Apple's ecosystem, not Fiton's app.

1. On your iPhone or iPad, open the Settings app (gear icon on your home screen).
2. Tap your name at the top of the screen to open your Apple ID settings.
3. Select "Subscriptions" (you may need to scroll down to find it).
4. Find and tap "Fiton" from the list of active subscriptions.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Choose your reason for cancelling (optional).
7. Confirm the cancellation when prompted.

What Apple does: Apple will send you a cancellation confirmation via email. Your subscription will remain active until your next renewal date, then it will not renew. Apple's refund policy is strict: refunds are only issued if you cancel within 14 days of your subscription start date or renewal. Outside that window, paid subscriptions are non-refundable under Apple's standard terms.

Warning: If you delete the Fiton app from your iPhone, your subscription will not automatically cancel. You must complete the steps above to stop charges.

Cancel fiton if you subscribed via google play (Android)

If you signed up through the Fiton app on your Android phone or tablet and Google charged your linked payment method, cancel through Google Play.

1. Open the Google Play Store app on your Android device (or visit play.google.com in a web browser).
2. Tap the Menu icon (three horizontal lines) in the top-left corner, then select "Subscriptions."
3. Find and tap "Fiton" from your active subscriptions.
4. Tap "Cancel subscription" at the bottom of the screen.
5. Select your reason for cancelling (optional).
6. Confirm your cancellation.

What Google does: Google will send a cancellation confirmation to your registered email address. Like Apple, Google's refund window is 14 days from purchase or renewal. If you cancel outside that window, no refund is issued automatically, though you can request one through Google Play's support system and explain your reason.

Pro tip: Keep your confirmation email from Google Play. If you're charged again after cancellation, you can reference the email to dispute the charge with your bank.

Fiton's pricing and what you're paying for

Understanding what you're actually paying for helps you decide whether cancellation is the right move.

Breakdown of fiton plans and features

Prices may vary depending on your region and which app store you use. Always check your App Store or Google Play listing for the exact amount you're being charged before you commit to cancelling, so you know precisely what saving you'll achieve.

What happens immediately after you cancel fiton

Cancellation can feel uncertain, so here's exactly what to expect in the hours and days following your request.

Your access during the notice period

After you cancel, Fiton does not cut off your Pro access immediately. Instead, you retain all Pro features until the end of your current billing cycle. If your renewal date is 15 March and you cancel on 1 March, you keep Pro access until 14 March at 11:59 PM. On 15 March, your account automatically downgrades to the free tier.

This grace period gives you time to finish any in-progress programs, save downloaded workouts, or export any data you want to keep. Stopee recommends downloading any offline workout videos you depend on during this window, as you won't have access to download features once your Pro subscription expires.

What you lose and what you keep

Once your Pro subscription ends, you lose meal plans, offline downloads, nutrition features, and device syncing. You keep unlimited access to the core workout library (HIIT, yoga, strength, dance, meditation) because those remain part of the free tier.

Your account data, workout history, and personal preferences stay in your account indefinitely, so if you ever want to rejoin Pro, you can do so without losing your profile or progress.

Will you get a refund from fiton?

Refund eligibility depends on where you subscribed and how recently you paid.

Fiton's stated refund policy

Fiton's Terms explicitly state that subscription fees are non-refundable except where required by law or at Fiton's discretion on a case-by-case basis. There is no automatic 14-day money-back guarantee in Fiton's public terms. If you've been subscribed for months and then cancel, you should not expect a refund of past fees.

However, if you cancel within a very short time of purchase (typically within 48 hours for annual subscriptions), Fiton may issue a courtesy refund if you reach out to support and provide a reasonable explanation. Stopee advises contacting Fiton support through the app before assuming a refund is impossible.

Refunds if you paid through apple or google

If you subscribed through the Apple App Store or Google Play, refund eligibility is governed by Apple and Google's policies, not Fiton's.

Apple's policy: You can request a refund within 14 days of any purchase or renewal. Open Settings, tap your name, select Subscriptions, find Fiton, and tap "Report a problem." Select your reason and submit. Apple usually decides within 48 hours.

Google's policy: You can request a refund within 14 days of purchase or renewal. Open Google Play, tap your profile icon, select "Payments and subscriptions," then "Subscriptions." Tap Fiton, then "Report a problem." Submit your refund request with a reason. Google typically responds within 48 hours.

Warning: Refunds are not automatic outside the 14-day window. If you're outside that period, explain your reason clearly (e.g., "Service not as described," "Charged after cancellation," "Technical issues preventing access"). Stopee has seen consumers successfully dispute charges even outside the 14-day window by escalating to their bank or credit card company if Apple or Google refuses.

Common mistakes when cancelling fiton

Cancelling a subscription can feel stressful, especially if you're worried about continued charges or losing access to your workout library. Here are the pitfalls Stopee sees most often, so you can avoid them.

Deleting the app instead of formally cancelling

The biggest mistake is assuming that deleting the Fiton app from your phone stops your subscription. It does not. Deleting the app only removes the software from your device; the subscription remains active at your payment provider (Apple, Google, or Fiton directly), and you'll continue to be charged.

Always cancel through the method described above for your platform (Apple Settings, Google Play, or Fiton website) before deleting the app. Stopee recommends keeping the app installed for at least a day after cancellation so you can verify the cancellation was successful in the app itself.

Ignoring your confirmation email

After cancellation, you receive a confirmation email from your payment provider or Fiton. Do not delete or archive this email immediately. Save it to a dedicated folder with a clear label like "Subscriptions I've Cancelled." If Fiton charges you after the cancellation date, this email is your proof of cancellation and makes disputing the charge infinitely easier.

Not checking your bank statement

Cancellation should stop charges on your next renewal date, but billing errors do happen. Stopee advises checking your bank or credit card statement 5-7 days after your renewal date passes to confirm no charge appeared. If a charge did post, you have stronger leverage to dispute it with your bank if you can show the confirmation email and the unexpected charge on the same statement.

Accepting "no refund" without negotiating

Fiton's policy says no refunds, but that's not always the final word. If you cancel within 48 hours of subscribing, contact Fiton support through the app and politely explain that you've changed your mind. Fiton's support team has discretion to refund you as a gesture of goodwill, especially for new subscribers. You miss 100% of the refunds you don't ask for.

Cancellation checklist for fiton

Use this checklist to ensure your cancellation is complete and documented.

• Confirm which platform you used to subscribe (Fiton website, Apple App Store, or Google Play).
• Follow the cancellation steps specific to your platform (listed above).
• Receive and save the cancellation confirmation email from your payment provider.
• Take a screenshot of the confirmation screen if one appears.
• Note your original renewal date so you know when your Pro access will end.
• Download any offline workout videos you want to keep before your Pro access expires.
• Check your bank statement 5-7 days after your renewal date to confirm no charge appeared.
• If a charge appears, use your confirmation email and bank statement to dispute it with your bank within 60 days.
• If Fiton or your payment provider refuses to cooperate, file a complaint with the CCCS at www.cccs.gov.sg.

Fiton contact details and escalation path

If you encounter problems during cancellation or after, here's how to escalate.

Fiton support channels

Fiton does not publish a dedicated physical address for cancellation inquiries. Most support is handled through the app. Open Fiton, go to Settings, and select "Help" or "Support." You can submit a support ticket describing your cancellation problem and receive a response within 24-48 hours.

Alternatively, visit fitonapp.com and look for a "Contact Us" link in the footer to find email support options.

Escalation to singapore's consumer regulator

If Fiton ignores your cancellation request, continues charging you, or refuses to honour your legal rights, file a complaint with the Competition and Consumer Commission of Singapore (CCCS).

• Phone: 1800-2255-529 (toll-free in Singapore)
• Email: go to www.cccs.gov.sg and use their online complaint form
• Online portal: Visit www.cccs.gov.sg/ConsumerGuide to access the complaint submission system

Provide the CCCS with copies of your cancellation confirmation, bank statements showing charges after cancellation, and any communications with Fiton support. The CCCS has the authority to investigate and compel refunds if Fiton has breached consumer protection law.

Final summary and your path forward

Cancelling Fiton is straightforward once you know which platform to use. Whether you subscribed on the Fiton website, through Apple, or through Google Play, your cancellation takes just a few minutes and requires no phone call or frustrating chat with support.

Remember: your Pro access continues until your next renewal date, there is no automatic refund for that period unless you're within 14 days of purchase or Apple/Google's window, and your free account remains active indefinitely if you want to return to basic workouts later.

Most importantly, you have legal protections in Singapore. Fiton's "non-refundable" clause does not override the Consumer Protection (Fair Trading) Act, and the CCCS will investigate if Fiton ignores your cancellation or charges you unfairly. Document everything, save your confirmation email, and don't hesitate to escalate if things go wrong.

Stopee has helped thousands of consumers cancel subscriptions they no longer use, and we're confident your cancellation will go smoothly. If you need further guidance on cancelling other services, or if you want to review your cancellation options before proceeding, visit Stopee at stopee.com. We're here to empower you, not the subscription.