Manage Fitify

How to cancel fitify and protect your fitness budget in singapore

What fitify is and why you might want to cancel

Fitify is a mobile fitness app that delivers personalized workout plans, exercise libraries, and progress tracking tools designed for home and on-the-go training. The app operates on a subscription model with multiple tiers available across iOS, Android, Huawei, and web platforms. If you've signed up and now feel the service no longer suits your goals or budget, cancelling quickly is straightforward-but the process varies by platform. Stopee is here to guide you through every step so you retain control of your subscription and avoid unexpected charges.

Where fitify subscriptions are sold

Fitify distributes subscriptions through Apple App Store (iOS), Google Play (Android), Huawei AppGallery, and direct web merchants including Paddle, FastSpring, and Stripe. This means your cancellation method depends entirely on where you originally purchased. The app is headquartered in Europe (Fitify Workouts s.r.o.), but subscriptions and cancellations are managed via platform-specific account settings rather than by post or email alone.

When you should consider cancelling

You might cancel Fitify if the workouts no longer match your fitness level, you've found a cheaper alternative, or the app's interface frustrates you. Some users cancel after the free trial ends because the paid tier pricing feels high. Others discover they prefer in-person classes or competing apps. Whatever your reason, you have the right to cancel whenever you choose-and Stopee helps you do it without hassle or hidden fees.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services like Fitify. This law gives you specific rights that override some of a company's stated policies.

Key protections under singapore law

The Consumer Protection (Fair Trading) Act requires that all goods and services-including digital subscriptions-must be of acceptable quality, safe, and fit for purpose. If Fitify fails to deliver on these standards, you have grounds to request a refund or credit, even if Fitify's terms claim otherwise. Additionally, you have a right to cancel within a reasonable timeframe if the service does not match its description at purchase.

If Fitify's app is buggy, inaccessible, or misleads you about features at sign-up, these violations give you leverage in a refund dispute. The Consumer Association of Singapore (CASE) can intervene if Fitify refuses a legitimate claim. Keep this in mind as your safety net-Stopee recommends documenting any issues before you reach out to support or escalate.

Refund rights beyond the company's policy

Fitify states that fees are final and non-refundable. However, this blanket statement does not override your legal entitlements. If you can demonstrate that the subscription failed to meet consumer standards within a reasonable period (typically 14 to 30 days), you can request a refund through CASE or the relevant platform (Apple, Google, Huawei). Your statutory rights always supersede the company's terms.

Fitify subscription plans and current pricing in singapore

Below is a breakdown of current Fitify subscription tiers as listed on the Singapore App Store, showing monthly and annual options at various price points.

Prices fluctuate based on promotions and regional availability. If you signed up during a trial or discount period, your renewal price may be higher. Stopee recommends checking your receipt email to confirm your exact plan and billing date before you cancel.

Step-by-step cancellation methods by platform

Your cancellation process depends on where you purchased Fitify. Follow the platform-specific instructions below, and you will cancel within minutes.

Cancel fitify on iOS via apple app store

Apple manages all iOS subscription cancellations directly through your device settings. Fitify cannot cancel your subscription for you, so you must complete this step yourself.

1. Open Settings on your iPhone or iPad.
   • If you use Face ID or Touch ID, unlock your device first.
2. Scroll down and tap your Apple ID (usually your name at the top of Settings).
   • You may see "Sign in to your [device]" if you are not logged in; tap it and enter your Apple ID email and password.
3. Tap Subscriptions.
   • You will see all active subscriptions linked to your Apple account.
4. Find and tap Fitify in the list.
   • If Fitify does not appear, your subscription may have already expired or you purchased via another platform.
5. Tap Cancel Subscription.
   • Apple will prompt you to confirm; tap Cancel [subscription name] again.
   • You will see a confirmation message: "Your subscription to [Fitify] will end on [date]."
6. Verify the cancellation by returning to the Subscriptions menu and confirming Fitify no longer shows as Active.
   • A cancelled subscription may still appear under "Expired" for a short time-this is normal.

Pro tip: Apple processes cancellations instantly. You will retain access to Fitify Pro features until the end of your current billing cycle. After that date, your account reverts to free (limited features).

Cancel fitify on android via google play

Google Play manages Android subscriptions through your account settings. This is separate from the Fitify app itself.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
2. Tap Manage subscriptions.
   • You will see a list of all active and cancelled subscriptions.
3. Find Fitify and tap it.
   • If Fitify does not appear, check if it is already cancelled or purchased on a different Google account.
4. Tap Cancel subscription.
   • Google Play will show you a reason-selection menu ("I don't use this app," "It costs too much," etc.); you may skip this or select your reason.
5. Confirm the cancellation by tapping Cancel subscription again.
   • You will see confirmation: "You will have access until [date]."
6. Return to Manage subscriptions and verify Fitify now shows as Cancelled.
   • If it still shows Active, wait 5 to 10 minutes and refresh the page.

Warning: Google Play refunds are limited to 48 hours after purchase for new subscriptions. If you cancel after this window, refunds are at Google's discretion. Always cancel within this timeframe if you want a refund for the current billing cycle.

Cancel fitify on huawei AppGallery

Huawei AppGallery subscriptions are managed via your Huawei account settings on the AppGallery app or website.

1. Open AppGallery on your Huawei device.
   • Tap Me at the bottom of the screen.
2. Tap Account center.
   • You may need to log in with your Huawei account email and password.
3. Tap Payment and Purchases.
   • This section shows all purchase history and active subscriptions.
4. Tap Subscriptions.
   • You will see a list of all active subscriptions on this account.
5. Find Fitify and tap Cancel.
   • Huawei AppGallery will confirm the cancellation date (usually end of current billing cycle).
6. Check your account to verify the subscription now shows as Cancelled or Inactive.
   • Confirmation may take up to 24 hours to display.

Cancel fitify via web merchant (Paddle, FastSpring, or stripe)

If you purchased Fitify directly from the web (not via an app store), your subscription is managed by a third-party payment processor-typically Paddle, FastSpring, or Stripe. You will need your purchase receipt to access the cancellation link.

1. Check your email for the Fitify purchase receipt or invoice.
   • Look for emails from Paddle, FastSpring, Stripe, or Fitify support within the past few months.
   • Search your inbox for "Fitify" or "subscription confirmation."
2. Open the receipt email and look for a link labeled "Manage Subscription," "Update Billing," or "Account Portal."
   • Click this link to log in to the merchant's portal (Paddle, FastSpring, or Stripe).
   • You may need to enter your email and verify your identity.
3. In the merchant portal, find your active Fitify subscription.
   • Look for a section called Active Subscriptions or Billing.
4. Click Cancel Subscription or similar button.
   • The merchant may ask for cancellation feedback; this is optional.
5. Confirm the cancellation.
   • You will receive a confirmation email stating your access ends on [specific date].
6. Save or screenshot the confirmation email as proof of cancellation.
   • This protects you if Fitify attempts to charge you after the cancellation date.

Pro tip: Web merchant subscriptions sometimes require manual processing. If you do not receive a confirmation email within 2 hours, contact support@gofitify.com with your receipt number and request cancellation confirmation. Stopee recommends keeping all receipt emails for 90 days after cancellation.

Cancel via fitify support if you need help

If you cannot access your platform's subscription settings or your cancellation fails, contact Fitify support directly.

1. Open the Fitify app and navigate to Settings or Account.
   • Look for a Help, Support, or Contact Us option.
2. Select Contact Support or email support@gofitify.com.
   • Include your account email, the email address linked to your payment method, and your subscription purchase date.
3. Request cancellation and ask for written confirmation.
   • State your preferred cancellation date (usually end of current billing cycle).
4. Wait for a response email confirming the cancellation.
   • Support typically replies within 2 to 5 business days.
5. If support does not respond within 5 days, escalate to the platform (Apple, Google, Huawei) directly.
   • Stopee recommends filing a dispute with your payment method (credit card company or bank) if Fitify fails to honour a cancellation request.

What happens to your account and access after you cancel

Cancellation does not mean immediate loss of access. Understanding your post-cancellation timeline protects you from frustration and helps you plan your next fitness move.

Your access during the notice period

Once you cancel Fitify, you retain full access to all Pro features until the end of your current billing cycle. If your next renewal date is 15 April and you cancel on 1 April, you can continue using Fitify Pro until 14 April at 11:59 PM. After that moment, your account downgrades to the free tier automatically.

This grace period applies across all platforms-iOS, Android, Huawei, and web. Use this time to export your workout history, take screenshots of your progress, or try other fitness apps without interruption.

Preventing accidental re-subscription

After your billing cycle ends, Fitify will not automatically charge you again if you cancelled on your platform. However, Stopee recommends checking your subscription status 7 days after cancellation to confirm the status changed from Active to Cancelled or Expired. This gives you time to contact support if a technical error occurs and prevents surprise charges.

Free tier features after cancellation

Fitify's free tier typically includes a basic exercise library and limited workout plans (often just a few default routines). You lose access to personalized plans, unlimited workouts, ad-free experience, and advanced tracking. If free Fitify is not useful to you, delete the app after your billing cycle ends to avoid confusion.

Refund eligibility and how to claim one

Fitify's stated policy is that all fees are final and non-refundable. In reality, your refund eligibility depends on when you cancel, which platform you used, and whether you have grounds under consumer law.

Refund windows by platform

Each platform enforces different refund deadlines, and these deadlines supersede Fitify's policy. Stopee breaks down your options below.

Warning: Google Play's 48-hour window is strict. If you miss it, you cannot receive an automatic refund. Your only option is to contact Google Play support and explain why the app failed to meet quality standards (crashes, not as described, etc.).

When you have a stronger legal claim for a refund

Even after the refund window closes, you can claim a refund under Singapore's Consumer Protection (Fair Trading) Act if Fitify breaches consumer standards. This includes:

• The app crashes repeatedly and is unusable.
• Features advertised at purchase are missing or broken.
• The app is not compatible with your device despite the listing claiming compatibility.
• Fitify fails to provide promised customer support.
• The service quality drops significantly after you pay (e.g., all workouts disappear from the library).

If any of these apply, contact support@gofitify.com and request a refund, citing the failure to meet consumer standards. If Fitify refuses, escalate to the Consumer Association of Singapore (CASE) at case.org.sg. CASE can mediate disputes at no cost to you and has successfully recovered refunds for thousands of consumers.

How to request a goodwill refund from fitify

If your refund window has closed and the app works correctly, Fitify may still issue a refund or credit as a goodwill gesture. Your success depends on how you ask and what reason you provide.

1. Email support@gofitify.com with subject line: "Refund Request - [Your Email Address]"
2. Explain your reason clearly and briefly (e.g., "I cancelled because my fitness goals changed and the app's workouts no longer suit me"). Avoid negativity.
3. State your subscription plan, purchase date, and billing amount (found in your receipt).
4. Ask politely: "Would you consider issuing a partial refund or credit toward a future subscription?"
5. Wait for a response within 5 to 7 business days.
6. If Fitify declines but you believe you have legal grounds, escalate to CASE with your email exchange as evidence.

Pro tip: Goodwill refunds succeed more often if you cancel within the first 7 to 14 days and clearly communicate that you tried the app but it did not fit your needs. Stopee has seen users recover 30 to 50 percent of their subscription cost this way.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple until you realize you took the wrong step or missed a deadline. The stress is real, and you are not alone-many users accidentally keep paying because they cancelled in the wrong place or misunderstood the timing. Stopee helps you sidestep these traps.

Mistake 1: cancelling in the app instead of on your platform

The Fitify app may offer a "Manage Subscription" or "Cancel" button in settings. However, clicking this button often redirects you to your platform (Apple, Google, Huawei, or web merchant) without fully cancelling. Always complete the final cancellation step on your platform itself-not just in the Fitify app. If you only delete the Fitify app, your subscription continues and you will be charged.

Mistake 2: not verifying cancellation status after 24 hours

Some users cancel, assume it is done, and forget to check back. Days or weeks later, they realize the cancellation failed due to a technical glitch and they have been charged again. After you cancel on any platform, return to check your subscription status within 24 hours. If it still shows Active, contact support or your platform's help center immediately.

Mistake 3: missing the refund window

Apple gives you 14 days, Google Play gives you 48 hours, and Huawei gives you 7 days. If you discover you want a refund 15 days after purchase (Apple), you have missed the automatic refund window. Request a refund immediately after you decide to cancel-do not wait. This is especially critical on Google Play, where 48 hours passes quickly.

Mistake 4: confusing "cancel" with "pause"

Some apps offer a "pause subscription" feature that temporarily stops billing but keeps your account active. Fitify does not publicly advertise a pause feature, but if you see this option, know that it is not the same as cancellation. Pausing will eventually restart billing unless you convert it to a full cancellation.

Mistake 5: cancelling on one platform when you subscribed on another

If you purchased Fitify on Google Play, cancelling on the Apple App Store will not work (Apple will show no active Fitify subscription). Always verify your original purchase platform by checking your receipt email or bank statement. The merchant name in your receipt (Google Play, Paddle, Apple, etc.) tells you exactly where to cancel.

Your post-cancellation checklist

Use this checklist to ensure your cancellation is complete and you will not face unexpected charges or frustration.

Why stopee helps you stay in control

Cancelling Fitify should be easy-and it is, once you know the right steps. Stopee has helped thousands of consumers cancel subscriptions across every platform and avoid hidden charges, missed refund deadlines, and confusing terms. We understand that fitness budgets are personal, and life changes. If Fitify no longer fits your routine or wallet, you deserve a smooth exit without stress or surprise bills.

This guide gives you the knowledge to cancel Fitify confidently, claim refunds you are entitled to, and protect yourself under Singapore consumer law. Keep your receipt, verify your platform, and check your subscription status after cancelling. If Fitify refuses to honour your cancellation or denies a legitimate refund, remember that CASE is your escalation point and your rights always trump the company's terms.

Contact details for fitify support and legal escalation

Fitify support: support@gofitify.com

Registered business address: Fitify Workouts s.r.o., Slovakia (no physical cancellation address; all cancellations handled via app platforms or email support)

Consumer escalation (Singapore): Consumer Association of Singapore (CASE), case.org.sg, or call 6100 0315 for disputes Fitify will not resolve.

Stopee is committed to empowering you with clear, actionable guidance on every subscription you own. Whether you are cancelling Fitify or any other service, Stopee equips you with the steps, timelines, and consumer rights you need to take charge. Your wallet, your choice, your power.