Manage Healthifyme

How to cancel HealthifyMe in singapore and protect your rights

Understanding HealthifyMe and why you might want to cancel

HealthifyMe is a subscription-based fitness and nutrition platform that delivers personalised diet plans, workout routines and health tracking through a mobile app and web interface. The service combines artificial intelligence-driven coaching with human expert support, plus a marketplace for physical wellness devices like smart scales and continuous glucose monitors.

If you're considering cancellation, you're not alone. Whether the service no longer fits your routine, the cost isn't justified by your usage, or you've found an alternative that works better, Stopee is here to guide you through the process without frustration or hidden fees catching you off guard.

What HealthifyMe offers

HealthifyMe provides several subscription tiers: AI-led Smart Plan and H+ packages, Premium Coach Plan with human guidance, and standalone in-app purchases available through the Singapore App Store. Many users also purchase physical items like diagnostic tests and monitoring devices through the Marketplace.

Your subscription and any associated purchases are governed by HealthifyMe's Terms of Use, which define exactly when and how you can cancel, and what refunds apply. Understanding these terms upfront can save you money and stress.

Common reasons to cancel HealthifyMe

You might cancel because the coaching style doesn't match your needs, the price doesn't align with your budget, you've achieved your fitness goals, or a competing service offers better value. Some users find the app overwhelming or prefer in-person training instead. Whatever your reason, your decision is valid, and Stopee ensures you navigate the cancellation process smoothly.

Your consumer rights when cancelling in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase subscriptions and digital services, giving you specific rights that HealthifyMe must respect.

What the consumer protection act means for your cancellation

Under the Consumer Protection (Fair Trading) Act, traders like HealthifyMe must not engage in unfair or misleading practices. This means they cannot hide cancellation options, charge unexpected fees, or make it unreasonably difficult for you to exit a subscription. If HealthifyMe refuses to cancel your account or disputes a refund claim without legal grounds, you have recourse through the Competition and Consumer Commission of Singapore (CCCS).

Additionally, if you purchased HealthifyMe through the Apple App Store or Google Play, those platforms impose their own consumer protections. Apple and Google both allow refunds within specific timeframes (typically 14-48 hours) for digital purchases, which can override HealthifyMe's own refund policy in your favour.

Your right to cancel before the renewal date

You have the right to cancel your HealthifyMe subscription at any time. However, timing matters: you must cancel at least 24 hours before your next billing date to prevent auto-renewal. If you miss this window and are charged unexpectedly, you can dispute the charge with your bank or the app store, citing unfair practice.

How to cancel HealthifyMe based on how you purchased

Your cancellation process depends entirely on where you bought your subscription, so follow the correct pathway for your situation.

Cancelling if you purchased directly on HealthifyMe's web or mobile app

If you signed up directly through HealthifyMe's website or in-app purchase (not via an app store), follow these steps to cancel your subscription:

1. Open the HealthifyMe app or visit the web platform and log into your account using your registered email and password.
2. Navigate to your Account settings or Profile menu, then select Subscription or Billing settings.
3. Find your active subscription plan listed under Current Subscriptions.
4. Select the Cancel or End Subscription button next to the plan you wish to terminate.
5. HealthifyMe may ask for a cancellation reason; provide one if you wish, but this is optional. Do not feel pressured to stay based on retention offers unless you genuinely want to.
6. Confirm your cancellation when prompted. Pro tip: take a screenshot of the confirmation message immediately, as this serves as proof of your cancellation request.
7. Check your email for a cancellation confirmation message from HealthifyMe. If you do not receive one within 10 minutes, log back in to verify the subscription is marked as cancelled.

Important timing note: cancel at least 24 hours before your next billing cycle to stop the automatic charge. If you cancel on the same day as your renewal, you may still be charged.

Cancelling if you purchased via apple app store

Subscriptions bought through the Apple App Store are managed by Apple, not HealthifyMe, so you must cancel directly through Apple's system. HealthifyMe cannot cancel these subscriptions for you, even if you contact their support team.

1. On your iPhone, iPad or Mac, open the Settings app (not the App Store).
2. Tap or click your name at the top, then select Subscriptions.
3. Find HealthifyMe in your active subscriptions list.
4. Tap or click on it, then select Cancel Subscription or End Free Trial.
5. Follow Apple's prompts to confirm cancellation.
6. You will receive an email confirmation from Apple confirming your subscription has ended.

Warning: if you try to cancel through HealthifyMe's app instead of Apple's settings, the cancellation will not go through. Apple's system is the only authority for these purchases. If you need a refund, submit your request directly to Apple through the App Store within 14-45 days of purchase, depending on your reason.

Cancelling if you purchased via google play

Like Apple, Google Play manages its own subscriptions independently from HealthifyMe. You must cancel through Google Play to stop recurring charges.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and Subscriptions, then Subscriptions.
4. Find HealthifyMe and tap on it.
5. Select Cancel Subscription and confirm.
6. Google will send you a confirmation email within a few minutes.

Pro tip: if you purchased HealthifyMe less than 24 hours ago, Google Play typically allows a full refund. Submit your refund request immediately through the app store for the best outcome.

Cancelling marketplace orders (hardware and physical items)

Physical products ordered through HealthifyMe's Marketplace (smart scales, continuous glucose monitors, diagnostic test kits) operate under different rules than subscriptions.

• Once your Marketplace order is processed and shipped, it is non-refundable and non-cancellable per HealthifyMe's Terms of Use. You cannot cancel a Marketplace order after payment is confirmed.
• If you believe an order was placed in error or without your consent, contact HealthifyMe support immediately with your order ID and purchase confirmation. Act within 24 hours for the best chance of intervention.
• If a physical item arrives damaged or faulty, contact support to discuss replacement or repair options, which are separate from standard refund policy.

HealthifyMe pricing and subscription plans

Understanding what you pay for helps you decide if cancellation is the right move, or if a plan downgrade might suit you better.

The Premium Coach Plan offers the most generous refund window, making it the most flexible if you're uncertain about commitment. Smart Plan and H+ have shorter windows, so plan your cancellation accordingly.

Understanding HealthifyMe's refund policy

Your eligibility for a refund depends on which plan you purchased and how long you have held the subscription.

Refund eligibility for web and in-app direct purchases

HealthifyMe applies a time-based sliding scale for Premium Coach Plan refunds when purchased directly through their web or app platform:

• Days 0-15: you receive 75% of your subscription fee back.
• Days 16-30: you receive 50% of your subscription fee.
• Days 31-45: you receive 25% of your subscription fee.
• After 45 days: no refund is issued; your cancellation is effective immediately.

AI-led plans (Smart Plan and H+) may have different refund windows; check your plan details in your account settings. Request your refund in writing to HealthifyMe support after you cancel, including your order confirmation number and the date of purchase. Stopee recommends keeping all receipts and cancellation confirmations as evidence.

Refund eligibility for app store purchases

Subscriptions bought through Apple App Store or Google Play follow the store's refund policy, not HealthifyMe's internal policy. Apple typically allows refunds within 14-45 days if you request them before the next renewal. Google Play offers similar timelines. To request a refund, submit your request directly to the app store, not to HealthifyMe.

Marketplace items and physical products

Physical items are explicitly non-refundable once shipped, as stated in HealthifyMe's Terms of Use. However, if your subscription is refundable, the value of any associated Marketplace items is not deducted from your refund. For example, if you bought a Smart Scale bundled with a Premium Coach Plan and cancel within 15 days, you receive 75% of the subscription cost, and the Smart Scale is retained without penalty.

Warning: if a Marketplace item is defective or damaged upon arrival, contact HealthifyMe within 7 days with photos of the damage. A replacement or repair may be offered, but this is separate from your subscription refund eligibility.

What happens after you cancel HealthifyMe

Cancellation triggers several immediate changes to your account and access, so understand what to expect.

Immediate changes to your account and access

Once your cancellation is confirmed, your subscription stops renewing at the next billing date. You retain full access to paid features until that date arrives; after it passes, premium features lock and you revert to a free or limited tier if available.

Your account profile, logged meals, workout history and progress data remain on HealthifyMe's servers even after cancellation. You can reactivate your subscription at any time and restore your data without loss. However, if you do not log in for an extended period, HealthifyMe may delete inactive accounts according to their data retention policy.

Connected devices and coaching access

If you use a connected device (smart scale, fitness tracker) through HealthifyMe, that integration stops working after your subscription ends. Local data on your device is preserved, but you lose cloud sync and app-based analytics. Similarly, if you have an assigned human coach, that coaching relationship ends on your cancellation date. You can download your data before cancellation if needed.

Marketplace device data (for example, smart scale readings) may still be accessible locally on the device itself, but you will no longer see historical trends in the HealthifyMe app.

Common cancellation mistakes and how to avoid them

Many users encounter avoidable friction during cancellation, often because they don't anticipate how HealthifyMe's systems work.

Mistake one: cancelling through the wrong platform

The biggest source of frustration is attempting to cancel an app store subscription through HealthifyMe's app instead of through Apple or Google. Users think they've cancelled when they haven't, and the charge appears again at the next renewal. Always verify where you bought the subscription before starting cancellation. Check your confirmation email from the initial purchase; it will state whether you bought from HealthifyMe, Apple, or Google.

Mistake two: cancelling too late in your billing cycle

You must cancel at least 24 hours before your next scheduled charge. If you cancel on your billing date itself, the renewal may process before your cancellation takes effect. Set a phone reminder three days before your renewal date if you know you want to cancel; this buffer prevents accidental charges. Stopee recommends reviewing your subscription date now and setting that reminder immediately.

Mistake three: not keeping cancellation proof

If you don't screenshot your cancellation confirmation or save the confirmation email, you have no evidence if a dispute arises. Always retain proof for at least 90 days after cancellation. This protects you if HealthifyMe claims they never received your cancellation request.

Mistake four: assuming marketplace purchases are cancellable

Many users believe all HealthifyMe purchases can be cancelled like subscriptions. Marketplace items (smart scales, tests) are final sales. Once payment clears and the order is processed, you cannot cancel it through the app. If you accidentally ordered, contact support within one hour of purchase for a possible exception, but don't rely on it.

Mistake five: ignoring refund eligibility windows

Premium Coach Plan refunds drop from 75% to 50% after day 15. If you're within that window and eligible, request your refund promptly. Waiting until day 16 costs you 25% of your money back unnecessarily. Calculate your refund before cancelling and decide if it's worth waiting.

Escalation: what to do if HealthifyMe refuses to cancel or refund

If HealthifyMe doesn't respond to your cancellation request within 5 business days, or if they refuse to honour a refund you believe you're entitled to, you have formal consumer protection channels available.

Step one: document and request escalation

Send a formal email to HealthifyMe's Singapore office (contact details below) stating your full name, account email, order confirmation number, and cancellation request. Title it "Formal Cancellation Request" and request written acknowledgement within 7 days. Keep a copy for your records.

Step two: charge back or reverse through your payment method

If you paid by credit card or debit card, contact your bank and file a dispute or chargeback request if HealthifyMe charged you after you cancelled. Most banks allow disputes within 60-180 days of the charge. Provide your cancellation proof to your bank as evidence.

Step three: escalate to the competition and consumer commission of singapore (CCCS)

If HealthifyMe continues to refuse cancellation or wrongfully charges you, lodge a complaint with the CCCS. The CCCS investigates unfair trading practices and can compel businesses to comply with cancellation and refund obligations. Visit www.cccs.gov.sg for the complaints portal.

Step four: contact the app store platform if relevant

If you purchased through Apple or Google, both platforms have dispute resolution processes. Report HealthifyMe to the app store for subscription issues. Apple and Google take these complaints seriously and may refund you directly or suspend HealthifyMe's merchant account if complaints are widespread.

Stopee has guided thousands of users through these escalations successfully. You're not alone, and formal complaints work.

Should you cancel or pause your HealthifyMe subscription?

Before you cancel permanently, consider whether a pause or plan downgrade might better serve your needs.

Reasons to cancel outright

Cancel if the service doesn't align with your fitness goals, the price no longer fits your budget, or you've switched to a competitor permanently. Cancellation is final, but you can always resubscribe later (usually at the same or higher price). If you used the platform, extracted value, and are satisfied with your experience, cancellation is the natural conclusion.

Reasons to downgrade instead

If you love the app but want to spend less, downgrade from Premium Coach Plan to H+ or Smart Plan. This keeps your data, history and progress intact while cutting your costs by 50-75%. You can downgrade on the same screen where you would cancel; look for a Plan Change or Manage Subscription option.

Similarly, if you're taking a break but plan to return, keep your account active but paused. Contact HealthifyMe support to ask about a pause option; some services offer 30-day pauses without charge. Stopee recognizes that life happens, and sometimes pause beats cancel.

HealthifyMe cancellation checklist

Use this checklist to ensure you've covered every step and avoided common pitfalls:

• Identify where you purchased: HealthifyMe, Apple App Store, or Google Play (check your confirmation email).
• Calculate your refund eligibility based on purchase date and plan type.
• Set a reminder for 24 hours before your next billing date.
• Log into the correct platform (app store or HealthifyMe) to cancel.
• Select Cancel Subscription and confirm.
• Screenshot the confirmation message immediately.
• Save the confirmation email (check spam folder if missing).
• Download any important data (progress reports, meal plans) before your access expires.
• If eligible for a refund, submit your refund request in writing within 30 days of cancellation.
• Monitor your next billing cycle to confirm you were not charged.
• If charged after cancellation, dispute the charge with your bank or app store within 60 days.

Contacting HealthifyMe in singapore

If you need to reach HealthifyMe directly for cancellation support or escalation, contact their Singapore corporate office first. If unresponsive, the parent company address in Bengaluru may be used as a secondary option.

HealthifyMe singapore office (primary contact)

HealthifyMe Wellness Pvt Ltd
Singapore Corporate Office
[Contact details to be provided by HealthifyMe or obtained from their support page]
Email: support@healthifyme.com
Phone: [Singapore number to be confirmed]

HealthifyMe parent company (Bengaluru, india)

HealthifyMe Wellness Pvt Ltd
Bengaluru, India
Email: support@healthifyme.com

For fastest response, email support with your cancellation request. Title your email "Account Cancellation Request" and include your registered email, full name, and order ID. Stopee recommends sending via registered mail or using a read receipt for proof of delivery.

Final thoughts on cancelling HealthifyMe responsibly

Cancelling your HealthifyMe subscription is a straightforward process when you follow the right pathway for your purchase method and respect your billing cycle timing. You have consumer rights under Singapore law that protect you from unfair charges and hidden cancellation hurdles. Whether you're downgrading to save money, switching to a competitor, or stepping away from fitness tracking altogether, your decision deserves clarity and respect.

Take time to verify your refund eligibility before you cancel. If you paid via app store, your refund window may be shorter than HealthifyMe's own policy allows. Keep screenshots and emails as evidence. If a charge appears after cancellation, your bank and the CCCS are available to protect you.

Stopee has helped thousands of consumers cancel HealthifyMe and hundreds of other services, protecting refunds and preventing unwanted renewals. If you run into resistance, escalation works. You're not obligated to stay subscribed if the service no longer serves you. Cancel confidently, knowing your rights are backed by Singapore's consumer protection laws and the platforms you used to purchase.