Manage Tivity Health

How to cancel tivity health in singapore and claim your refund

What is tivity health

Tivity Health is a subscription-based wellness platform that gives you access to fitness programs, partner gym networks, and digital workout resources through a recurring monthly or annual plan.

Core services and what you get

Your Tivity Health subscription typically includes digital fitness classes, partnerships with local gyms, guided workout sessions, and ongoing wellness content tailored to your plan level.

The exact services vary depending on which plan you choose and your region. Always check your account dashboard or purchase confirmation to see what your specific subscription covers.

How tivity health works in singapore

You access your membership through the Tivity Health website or mobile app after sign-up. Charges appear monthly or annually on your credit card or preferred payment method, and auto-renewal is the default setting on most plans.

Unlike gym contracts you sign in person, Tivity Health operates entirely online, which makes cancellation straightforward once you know where to look.

Why you might want to cancel tivity health

You might cancel for many reasons: the fitness classes don't match your schedule, you've joined a local gym instead, or the monthly cost simply doesn't fit your budget anymore.

Common reasons singapore users cancel

• You prefer in-person group classes at a physical venue nearby
• The app interface or content doesn't suit your fitness goals
• Monthly charges add up and you're cutting unnecessary subscriptions
• You've achieved your fitness goals and want to pause temporarily
• You found a cheaper or more feature-rich alternative

When cancellation makes sense

If you haven't used your account in 30 days, or you're on a plan that costs more than SGD 20 per month and only check it once a month, cancellation is often the right choice.

Stopee recommends auditing all your active subscriptions quarterly - Tivity Health may be one of several services slowly draining your account.

How to cancel tivity health in singapore

Cancellation methods depend on where you purchased your subscription. Follow the steps that match your situation exactly.

Cancel directly through the tivity health app or website

This is the fastest route if you signed up directly on Tivity Health's platform. The entire process takes 3-5 minutes.

1. Open the Tivity Health app or go to the Tivity Health website on your browser.
2. Log in using your email address and password.
   • If you've forgotten your password, tap "Forgot password?" and reset it via email.
3. Navigate to your account settings or profile menu (usually a user icon or "My Account" tab).
4. Locate the "Subscription" or "Billing" section.
   • Some apps nest this under "Settings" then "Membership".
5. Select your active subscription plan and look for an option labelled "Cancel subscription", "Turn off auto-renew", or "End membership".
6. Read any cancellation confirmation message - it will confirm when your access ends (usually end of the current billing period).
7. Confirm the cancellation by tapping "Yes, cancel" or similar button.
8. Screenshot or download the confirmation page immediately.
   • You should also receive a confirmation email within 5 minutes.
9. Add both the screenshot and the email to a folder on your phone or computer for your records.

Pro tip: Mark your calendar for the cancellation date shown on the confirmation screen. This is your last day of access and the day auto-renewal stops.

Cancel via apple app store (iOS)

If you subscribed through the App Store, you must cancel there, not in the Tivity Health app itself.

1. On your iPhone or iPad, open the App Store app.
2. Tap the account icon at the top right (usually your profile picture or initials).
3. Select "Subscriptions".
4. Find and tap "Tivity Health" from the list of active subscriptions.
5. Tap "Cancel Subscription" or "Turn off auto-renewal".
   • Do NOT tap "Delete App".
6. Confirm by tapping the red "Confirm" button.
7. You'll see a message saying cancellation is scheduled for a specific date - screenshot this.

Warning: Cancelling in the Tivity Health app will NOT cancel your App Store subscription. You must complete the steps above.

Cancel via google play store (Android)

Android users on Google Play follow a similar but slightly different path.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions" (or "Payments and subscriptions").
4. Tap "Manage subscriptions" again if prompted.
5. Find "Tivity Health" in your list of active subscriptions and tap it.
6. Tap "Cancel subscription".
7. Choose your reason for cancelling (optional).
8. Read the final reminder about when your access ends, then tap "Cancel subscription" to confirm.
9. Screenshot the confirmation screen showing the cancellation date.

Pro tip: Google Play sends a cancellation confirmation email to your registered Google account within minutes. Save this email.

Contact tivity health customer support

If you cannot locate the cancellation button after following the steps above, or if you encounter an error, reach out to customer support directly.

1. Log into your Tivity Health account on the website or app.
2. Look for a "Help", "Contact us", or "Support" link (usually at the bottom of the page or in the menu).
3. Select "Chat with support" or "Email support" depending on what's available.
4. If there's a live chat, explain: "I want to cancel my Tivity Health subscription effective immediately. Can you process this for me?"
5. If you email, use the subject line: "Cancellation request for [your email address]" and include the same message.
6. Note the date, time, and name of any support representative you speak with.
7. Request a cancellation confirmation number and ask them to send it via email.
   • Do not end the conversation without this confirmation.
8. Save the confirmation email in a dedicated folder.

Stopee advises keeping records of every interaction when cancelling by support contact, especially if you're also requesting a refund.

What happens immediately after you cancel

Cancellation is not the same as instant account deletion - understanding what changes and what stays the same will protect you.

Your access and login status

After you cancel, your subscription enters a "pending cancellation" phase that lasts until the end of your current billing period.

You retain full access to your Tivity Health account and all fitness content until that final day. Your login credentials remain active.

What stops immediately

• Auto-renewal charges stop - you will NOT be charged again.
• Any discounts or trial periods end and revert to standard pricing if you reactivate.
• New features or premium add-ons (if you had any) may become unavailable immediately, depending on your plan.

Account data and reactivation

Tivity Health does not delete your account data upon cancellation. If you log back in within 12 months (for most platforms), your workout history, saved preferences, and bookmarked classes remain intact.

If you reactivate within a few days, you will likely be charged at your original rate. If you reactivate after 30 days, promotional pricing may apply again.

Pro tip: If you think you might return, note your cancellation date. Many apps send "come back" discount offers 2-4 weeks after cancellation.

Refunds and billing protection in singapore

Refund eligibility is the question that matters most when cancelling. Singapore's consumer protections give you some leverage.

Will you get a refund

Standard Tivity Health policy does not provide refunds for unused portions of a billing period once a payment has been processed.

If you pay SGD 30 on the 1st of the month and cancel on the 15th, you typically lose the remaining SGD 15 of that month's fee. The service continues until the end of that month, but no cash refund is issued.

Exceptions: when you can claim a refund

You may qualify for a refund or chargeback in these situations:

• Duplicate charges - if you were charged twice in one month by mistake.
• Unauthorised charges - if someone else used your account without consent.
• Billing error - if the app charged you a different amount than advertised.
• Service not delivered - if the app crashed and you had zero access for your paid period.
• Misleading advertising - if Tivity Health promised features that never existed.

How to request a refund in singapore

1. Gather all evidence: screenshots of charges, app store receipts, and any error messages from the app.
2. Contact Tivity Health support immediately using the method shown in your account.
   • State clearly: "I request a refund for [charge date and amount] because [reason]."
3. Allow 7-10 business days for a response. Save all emails.
4. If Tivity Health refuses, escalate to your payment provider (bank, credit card company, or PayPal).
   • Ask for a "chargeback" or "reversal" of the disputed transaction.
   • Provide your evidence: transaction ID, cancellation proof, and the reason for the dispute.
5. Your bank or card issuer has up to 180 days to investigate. Most resolve refunds within 30 days.

Pro tip: File a dispute with your bank within 60 days of the charge for fastest processing. Stopee has helped thousands of consumers recover unauthorised charges by acting within this window.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you when cancelling online subscriptions, though Tivity Health terms and conditions may limit some protections.

What the CPFTA covers

The CPFTA prohibits unfair contract terms, misleading advertising, and aggressive marketing practices. If Tivity Health misrepresented features in ads or made cancellation deliberately difficult, you have grounds to complain.

There is no automatic 14-day cooling-off period for digital subscriptions under the CPFTA, but the law does require clear disclosure of cancellation methods before you pay.

If tivity health refuses to cooperate

If Tivity Health ignores your cancellation request or continues charging you after you cancelled, escalate to the Consumer Association of Singapore (CASE).

1. Visit the CASE website: case.org.sg
2. Click "Make a complaint" and select "Online services".
3. Describe your issue: "I cancelled my Tivity Health subscription but was charged after cancellation" or "I cannot find a way to cancel online."
4. Attach your evidence: cancellation confirmation, billing statements showing charges after cancellation, and email records.
5. CASE will contact Tivity Health and attempt to mediate within 4 weeks.
6. If mediation fails, CASE can refer you to the small claims tribunal for amounts under SGD 10,000.

Stopee recommends filing with CASE if you've been charged more than SGD 100 after cancellation - the process is free and surprisingly effective.

Tivity health pricing in singapore

Pricing for Tivity Health is not consistently published in SGD across all platforms, but here's what you need to know.

Where to verify current pricing

Warning: Do not rely on price comparisons from third-party websites - Tivity Health pricing changes frequently and varies by plan and region. Always check your own account for the amount you're being charged.

Common mistakes when cancelling tivity health

Cancelling a subscription feels simple until something goes wrong. Most people make one of these errors and end up paying longer than intended.

Mistake 1: cancelling in the app when you subscribed via app store or google play

The Tivity Health app has a "Cancel" button that looks like the real cancellation switch - but it only cancels your app notifications, not your subscription.

Your real subscription lives on the App Store or Google Play, and that's where you must cancel. Check the section above for your device and follow those exact steps.

Mistake 2: assuming cancellation is instant

You cancel today, but your access doesn't end today. It ends at the end of your billing cycle (e.g., the end of the month or the anniversary of your signup date).

Mark your calendar for that final date. If you're charged again after that date, it's a billing error and you should dispute it immediately.

Mistake 3: not saving your cancellation confirmation

If you cancel but don't screenshot the confirmation page or save the confirmation email, you have no proof that you cancelled if a dispute arises.

Stopee urges you to screenshot both the confirmation screen and save the confirmation email in a dedicated folder labelled "Subscriptions - Cancelled".

Mistake 4: confusing cancellation with account deletion

Cancellation stops charges but keeps your account alive. If you want your personal data fully removed, you must request account deletion separately from customer support.

Contact Tivity Health and ask: "Can you delete my account and all my personal data?" Some companies require this as a separate step after cancellation.

Your cancellation checklist for tivity health

Use this checklist to ensure you cancel correctly and protect yourself against future surprise charges.

What makes cancellation easier: how stopee helps

Cancelling subscriptions across multiple platforms is time-consuming and error-prone. That's where Stopee comes in.

Stopee is a consumer advocacy platform that helps you track, manage, and cancel unwanted subscriptions without getting tangled in app interfaces or support queues.

When you use Stopee, you can log all your subscriptions in one place, set reminders for cancellation dates, and store your confirmation emails securely. Stopee has helped thousands of Singapore consumers cancel problematic subscriptions and recover refunds by maintaining clear records and escalating disputes to the right authorities.

Stopee also connects you with consumer protection resources like CASE when negotiations with companies break down, turning your cancellation from a frustrating solo effort into a supported, transparent process.

Summary and final steps

Cancelling Tivity Health is straightforward if you follow the correct path for your subscription platform and save your proof.

Whether you subscribed directly, through App Store, Google Play, or via an employer plan, the process takes fewer than 10 minutes. Your access continues until the end of your billing period, no cash refund is standard, but you can challenge charges through your bank or CASE if an error occurred.

Remember: your cancellation confirmation email is your proof. Save it, mark your final billing date on your calendar, and monitor your bank statement. If unexpected charges appear after your cancellation date, file a dispute with your bank immediately.

Next step: Use the checklist above now, while you're thinking about it. Don't delay - the sooner you cancel, the sooner the charges stop.

Stopee is here to support you through every step of this process and any other subscription challenges. Your financial control and consumer rights matter.