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Cancel Vitality: The Right Way
How to cancel vitality in singapore: your step-by-step rights guide
Understanding vitality and why you might want to cancel
Vitality is a subscription-based wellness programme that rewards you for healthy behaviour and activity tracking. Members earn points through daily activities, unlock partner benefits, and redeem eVouchers as they progress-all tied to an annual membership fee.
If you've decided Vitality no longer fits your lifestyle or budget, you have the right to cancel. At Stopee, we help you understand exactly how to do this without losing money unnecessarily or running into payment traps.
What vitality offers
The programme connects your activity data with partner rewards and benefits through a membership model. You track movement, complete wellness goals, and earn points that unlock real eVouchers and partner perks. It's designed as an incentive system-the more active you are, the more you gain.
Common reasons to cancel
You might cancel because the reward partners don't match your lifestyle, you've hit your activity ceiling and earned what you need, the annual fee feels too high, or you're simply switching to a competitor wellness app. Whatever your reason, your right to cancel is guaranteed-though the rules around timing and refunds are strict.
Your consumer rights in singapore when cancelling vitality
Understanding your legal protections is the foundation of any cancellation. Singapore's Consumer Protection (Fair Trading) Act protects you, but Vitality's contractual terms set specific boundaries for membership termination.
What singapore law says
Singapore does not provide an automatic statutory cooling-off period or refund right for subscription memberships like Vitality. This means the programme's own Terms and Conditions govern what you can and cannot do. However, if Vitality misleads you about the cancellation process, charges you after you cancel, or refuses to honour a valid cancellation request, the Consumer Protection (Fair Trading) Act gives you grounds to complain to the Consumers Association of Singapore (CASE).
Stopee recommends you familiarise yourself with these protections before you start the cancellation process. If you face resistance, you'll know your escalation options.
What vitality's contract says
Vitality allows cancellation only at the end of your 12-month Membership Year. You cannot cancel mid-year and expect to stop paying. The Annual Membership Fee is explicitly non-refundable and non-transferable, even if you terminate early or before the year ends. This is a binding contractual term, and you agree to it when you join.
The 30-day written notice requirement is also contractual. If you don't give notice within this window, your membership automatically renews for another 12 months.
Cancellation methods and timing for vitality
Vitality offers only one official cancellation route: written notice to their support email. Understand the timing rules now, because missing deadlines costs you money.
When you can cancel
You can cancel only at the end of your 12-month Membership Year. If your membership year runs from January to December, you can only request cancellation between November 1 and December 31. If you joined mid-year, your anniversary date is different-check your membership documents or contact support to confirm your exact membership year end date.
Attempting to cancel outside this window typically results in rejection. Your request will either be denied or held until the next eligible cancellation window arrives.
The 30-day notice rule
You must submit your cancellation request at least 30 days before your membership year ends. If your year ends on December 31, your deadline to request cancellation is December 1. If you miss this deadline, your membership renews automatically, and you're locked in for another 12 months.
Pro tip: Set a calendar reminder on your phone 40 days before your membership year end. This gives you a 10-day buffer to prepare your written notice and send it in time.
How to cancel your vitality membership
Follow these steps exactly to submit a valid cancellation request that Vitality cannot ignore or delay.
Step-by-step cancellation process
- Check your membership year end date
- Log into your Vitality account or find your membership welcome email
- Locate the exact date your 12-month membership year ends (for example, 31 December 2024)
- If you cannot find this, email support@aiavitality.com.sg and ask for your membership year end date before proceeding
- Calculate your cancellation deadline
- Count back 30 days from your membership year end date
- This is your final day to submit a written cancellation notice
- Submit your notice before midnight on this date
- Prepare your written cancellation request
- Open a new email to support@aiavitality.com.sg
- Write in the subject line: "Membership Cancellation Request"
- Include your full name exactly as it appears on your membership
- Include your membership ID (found on your welcome email or account dashboard)
- If you don't have your membership ID, include your registered email address
- State the exact date you want the membership to end (typically your membership year end date)
- Keep the tone professional and clear-avoid lengthy explanations
- Send your cancellation email
- Send the email from the email address registered with your Vitality account
- Do not use a different email address, as this may delay processing
- Save a copy of your sent message (take a screenshot or download the email)
- Note the exact date and time you sent it
- Confirm receipt and track progress
- Wait for an automated acknowledgement email from Vitality (this typically arrives within 24 hours)
- If you don't receive an acknowledgement within 2 business days, resend your cancellation notice
- Vitality has up to 14 working days to process and confirm your cancellation request
- Stop recurring payments
- Contact your bank or credit card provider separately
- Instruct them to cancel any recurring payment arrangements to Vitality after your membership year end date
- Do not assume Vitality will stop charging you automatically-you must take this step yourself
- Keep a record of this instruction and when you gave it
Warning: Stopping payments with your bank does not automatically cancel your Vitality membership. You must submit the written cancellation request as described above. If you only stop the payment, Vitality may flag your account as unpaid and attempt to recover the debt or suspend your access.
What happens after you cancel vitality
Knowing what to expect after cancellation helps you avoid surprises and protects your wallet.
Your membership during the notice period
Your Vitality membership remains fully active until the end date you specified in your cancellation request. All member benefits, partner discounts, and access to the app continue until that date. You can still earn points and redeem rewards during this final period.
What you lose when your membership ends
On your membership end date, you lose access to all Vitality benefits, partner perks, and your member account. Any unredeemed eVouchers or reward points are forfeited automatically-Vitality does not carry them forward or refund their value. There is no transfer of membership or benefits to another person.
Your account data is retained according to Vitality's privacy policy and Terms and Conditions. If you want details on how long your data is kept or how to request deletion, contact support@aiavitality.com.sg directly.
Checking your final status
About 5 business days after your membership end date, log into your account to confirm access has been revoked. If you still have access after the end date, email support immediately to escalate the issue. Keep records of all your correspondence for potential complaints to CASE if Vitality fails to honor the cancellation.
Refund policy and what you won't get back
This is where cancellation gets hard: Vitality's refund policy is deliberately restrictive, and there are almost no exceptions.
The non-refund guarantee
The Annual Membership Fee is non-refundable and non-transferable under all circumstances. This applies even if you cancel on day 1 of your membership year or day 364. You do not receive a prorated refund for unused months, and Vitality will not adjust your fee if you've only used the service for part of the year.
This is a strict contractual term. When you joined, you agreed to this condition. Singapore law does not override this agreement unless Vitality has misled you about the refund policy itself.
Rare exceptions and discretionary requests
If you believe an exceptional refund or adjustment is genuinely warranted-for example, if Vitality charged you twice by error, failed to deliver promised services, or misrepresented the cancellation policy-you can submit a written request to support@aiavitality.com.sg with clear supporting evidence.
Approval is at Vitality's discretion and not guaranteed. Include screenshots, dates, and specific details about what went wrong. Stopee recommends this step only if you have genuine evidence of a mistake or breach on Vitality's part.
What stopping payment does not achieve
If you stop your recurring payments without submitting a written cancellation request, you do not automatically get a refund. Instead, Vitality flags your account as unpaid and may pursue recovery through your bank or escalate to a debt collector. This damages your credit record and does not release you from the contractual obligation to pay.
Vitality pricing and current membership fees
Pricing and plan details change periodically, and Stopee does not speculate on costs.
Finding current pricing
Visit the official Vitality Singapore website or contact support@aiavitality.com.sg to confirm the current annual membership fee. Pricing may vary based on promotions, corporate bundles, or plan tiers. Always check before you join or renew.
How pricing affects your cancellation
If you joined during a promotional period, the fee you paid may be lower than the standard renewal rate. However, you still cannot cancel early or receive a refund. If you're on a multi-year contract, confirm your renewal terms before your membership year ends, as some corporate plans lock you in for longer periods.
| Scenario | Your refund eligibility |
|---|---|
| You cancel during your membership year | No refund. You forfeit the entire annual fee. |
| You cancel at the end of your membership year | No refund for the year you're cancelling. The fee is non-refundable. |
| You miss the 30-day notice deadline | Your membership auto-renews. You're charged the full fee again. No refund. |
| Vitality charges you by error (duplicate charge) | Eligible for refund. Contact support immediately with proof. |
| You request a discretionary refund with evidence of service failure | Possible, but approval is not guaranteed. Submit evidence to support. |
Common cancellation mistakes and how to avoid them
Cancelling Vitality can feel frustrating because the rules are strict, and one misstep extends your membership by another full year. Learn from others' mistakes.
Mistake 1: waiting until the last week to submit notice
You must submit your written cancellation request at least 30 days before your membership year ends. If you wait until the final week, you've missed the deadline. Your membership renews automatically, and you're charged for another full year with no refund option.
How to avoid: Set a calendar reminder 40 days before your membership year end. Prepare your cancellation email 35 days out. Send it by day 30. Done.
Mistake 2: assuming an email to a general support address counts as cancellation
Emailing Vitality's general inbox, a social media message, or a chat with a support agent does not officially cancel your membership. Only a written email to support@aiavitality.com.sg with your full name and membership ID counts.
How to avoid: Always send your cancellation request to support@aiavitality.com.sg. Use the subject line "Membership Cancellation Request." Include your membership ID. Save proof that you sent it.
Mistake 3: stopping payments without submitting a written cancellation request
Your bank or credit card will stop the payment, but Vitality treats your account as unpaid. Your membership does not cancel. Vitality may pursue the debt, damage your credit record, and lock you out of the account. You still owe the full annual fee.
How to avoid: Always submit the written cancellation request first. Once you receive confirmation that your cancellation is processed, then instruct your bank to stop payments. Do both, in order.
Mistake 4: missing the membership year end date
If you think you can cancel on January 5 when your year ends December 31, you're locked in for another 12 months. Cancellation is allowed only at the end of your specific membership year-not on your calendar year end.
How to avoid: Find your membership welcome email or account dashboard. Confirm your exact membership year end date in writing. Mark it on your calendar with alerts at 60 days, 40 days, and 30 days before.
Mistake 5: forgetting to stop recurring payments
Vitality does not automatically cancel your recurring payment arrangements. Even after your membership ends, your bank or credit card may attempt to charge you if you don't manually stop the payment instruction.
How to avoid: After your cancellation is confirmed (within 14 working days), contact your bank or credit card issuer separately. Instruct them to cancel the recurring Vitality payment effective after your membership end date. Keep a record of this instruction.
How stopee helps you cancel successfully
At Stopee, we've helped thousands of consumers cancel subscriptions without losing money to hidden fees or auto-renewals. Our mission is to translate complex cancellation rules into actionable steps you can follow right now.
For Vitality specifically, Stopee ensures you know your 30-day deadline, have the correct email address, understand why your refund request will likely be denied, and know exactly when to stop your recurring payments. We also connect you with your consumer rights under Singapore law, so if Vitality refuses to honour a valid cancellation, you know how to escalate to CASE.
Stopee's approach is simple: understand the rules, follow the steps, protect your money, and know your escalation options. That's how you cancel Vitality without regret.
Your cancellation checklist for vitality
Use this checklist to ensure you don't miss any step on your path to cancellation.
| Action | Deadline | Done? |
|---|---|---|
| Find your membership year end date | Before you do anything else | ☐ |
| Set a calendar reminder at 40 days before year end | As soon as you know your year end date | ☐ |
| Prepare your written cancellation email with your name, membership ID, and desired end date | 30 days before year end | ☐ |
| Send cancellation email to support@aiavitality.com.sg and save proof | 30 days before year end (or earlier) | ☐ |
| Wait for acknowledgement and processing (up to 14 working days) | Within 14 working days of sending notice | ☐ |
| Contact your bank to stop recurring Vitality payments | Once cancellation is confirmed | ☐ |
Contact details for vitality cancellation and escalation
Keep these details handy when you're ready to cancel or if you need to escalate a complaint.
Vitality customer support
Email: support@aiavitality.com.sg
Registered address (Singapore): Vitality Wellness (Singapore) Pte. Ltd., Potong Pasir, Singapore
This is the address where you should send written cancellation requests and any formal complaints about the cancellation process.
Consumer escalation in singapore
If Vitality refuses to honour your valid cancellation request, charges you after the membership end date, or misrepresents the cancellation policy, you can file a complaint with the Consumers Association of Singapore (CASE). CASE can mediate disputes and, in some cases, seek compensation on your behalf.
Website: case.org.sg
Contact: Visit the CASE website to lodge a complaint or call their hotline for guidance.
You may also contact the Monetary Authority of Singapore (MAS) if Vitality mishandles financial aspects of your cancellation or refund claim.
Next steps: start your vitality cancellation today
You now have the exact rules, the step-by-step process, and the consumer protections backing your cancellation request. The hardest part is done-understanding the rules.
Grab your membership documents, find your membership year end date, set that calendar reminder, and draft your cancellation email today. The sooner you send your notice, the sooner you can move on from Vitality without losing extra money to auto-renewal.
Stopee has helped thousands of consumers cancel subscriptions without hidden fees, missed deadlines, or post-cancellation charges. Whether you're cancelling because Vitality doesn't fit your lifestyle anymore, or you simply found a better wellness app, Stopee is here to walk you through every step. Your consumer rights are real, your cancellation deadline matters, and your money deserves protection. Start now-email support@aiavitality.com.sg with your cancellation request, keep a copy, and confirm receipt within 2 business days.