Manage Lifesum

How to cancel lifesum and reclaim your health app budget

Understanding lifesum and why you might want to cancel

Lifesum is a popular health and fitness app designed to help you track your meals, monitor exercise and work toward wellness goals. The app offers a free version with basic tracking, but the Premium subscription unlocks personalised meal plans, advanced calorie and macro calculations, AI-powered food logging, and expert-guided content.

If you've subscribed to Lifesum through the App Store, Google Play, Samsung Galaxy Store, or directly via the web, you may find the service no longer fits your routine, budget or fitness needs. This is completely normal. At Stopee, we understand that subscription services often outlive their usefulness, and you deserve clarity on how to exit cleanly without surprise charges.

What lifesum premium offers

Lifesum Premium gives you access to advanced features beyond the free tier: personalised nutrition plans tailored to your goals, unlimited barcode scanning for faster food entry, AI-assisted meal logging, detailed macro tracking, and exclusive wellness content. Whether you use it daily or have shifted your approach to fitness, the decision to cancel is entirely yours.

Common reasons people cancel lifesum

You might cancel because you prefer a different app, your goals have changed, you're managing nutrition differently, you've hit a budget constraint, or the features simply aren't delivering the value you expected. Whatever your reason, Stopee is here to guide you through the process with clarity and confidence.

Singapore consumer protection law and your cancellation rights

Before you cancel, it's important to know your legal standing as a consumer in Singapore.

Your rights under the consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading conduct. When you subscribe to Lifesum, the provider must make cancellation terms clear and accessible. You have the right to cancel your subscription and, in certain circumstances, receive a refund.

The Act also protects you if Lifesum engages in misleading or deceptive conduct regarding pricing, features, or cancellation procedures. If the company makes false claims about the ease of cancellation or hides the process, you can escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS).

The 14-day refund window

Lifesum honours a 14-day refund window from the date of purchase across most platforms. This aligns with international digital goods standards and gives you a safety net if you change your mind shortly after buying. However, this window applies only to new purchases, not to ongoing subscription renewals after the initial period.

When to involve consumer authorities

If Lifesum refuses to process your cancellation, continues charging after you cancel, or ignores your refund request within 14 days, contact the CCCS or file a dispute through your payment provider. Stopee recommends keeping all confirmation emails and screenshots as evidence. The CCCS can investigate unfair practices and help you recover funds if warranted.

Cancellation methods by platform

The golden rule: you must cancel through the platform where you originally subscribed. Deleting the app or closing your Lifesum account does not stop billing-this is a common trap.

Step-by-step cancellation for each platform

Follow the exact steps for your platform to avoid accidental renewals. Each method takes fewer than five minutes.

1. Cancel Lifesum on App Store (iOS)
   • Open the App Store app on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
   • Select Subscriptions.
   • Find and tap Lifesum.
   • Tap Cancel Subscription and confirm.
   • You'll see a confirmation message; take a screenshot for your records.
2. Cancel Lifesum on Google Play (Android)
   • Open the Google Play Store app.
   • Tap your profile icon in the top right.
   • Select Payments and subscriptions.
   • Tap Subscriptions.
   • Find and tap Lifesum.
   • Tap Cancel subscription and follow the prompts.
   • Google will ask for feedback; you can skip or provide a reason.
3. Cancel Lifesum on the web (lifesum.com)
   • Visit lifesum.com and log in with your email and password.
   • Navigate to Account Settings or Manage Subscription.
   • Look for the Cancel subscription button.
   • Confirm the cancellation by clicking the final button.
   • Check your email for a cancellation confirmation within minutes.
4. Cancel Lifesum on Samsung Galaxy Store
   • Open the Galaxy Store app on your Samsung device.
   • Tap the menu icon (three horizontal lines).
   • Select Subscriptions.
   • Find Lifesum in your active subscriptions.
   • Tap Unsubscribe and confirm your choice.
5. Cancel Lifesum via Paddle (if purchased through ads or social media)
   • Visit paddle.net.
   • Click Look up my purchase.
   • Enter the email address associated with your Lifesum purchase.
   • Locate your Lifesum subscription in the list.
   • Click Cancel next to the subscription.
   • Confirm the cancellation.
6. Timing your cancellation correctly
   • Cancel at least three days before your renewal date to ensure processing.
   • Check your confirmation email to find your exact renewal date.
   • If you cancel on the renewal date itself, you may still be charged.
   • Mark your calendar or set a phone reminder five days before renewal to cancel with a safety margin.

Pro tip: If you're unsure which platform you subscribed through, check your last payment receipt or bank statement. The merchant name (App Store, Google Play, etc.) will clarify where to cancel.

What happens after you cancel lifesum

Cancelling stops future charges, but understanding what you retain is crucial to avoid confusion or disappointment.

Your access and data after cancellation

When you cancel your Lifesum subscription, your Premium access typically continues until the end of your current paid period. If you subscribed on the 15th of the month and paid for a one-month plan, you keep Premium features until the 15th of the following month, even after clicking cancel. After that date, you'll revert to the free version.

Your account, profile data, logged meals, exercise history, and progress tracking remain stored in Lifesum's systems unless you manually delete your account. If you ever resubscribe, your previous data will still be there-nothing is lost simply by cancelling the subscription.

Deleting your account versus cancelling your subscription

Cancelling your subscription and deleting your account are two separate actions. Cancelling stops billing; deleting your account removes all your personal data and history permanently. If you want a complete digital exit from Lifesum, you'll need to request account deletion separately, usually through account settings or by contacting Lifesum support. Be aware that deletion is often irreversible.

Reactivating lifesum later

You can resubscribe to Lifesum at any time through the same platform. Your account will be reactivated, and your previous data should be accessible. You won't be charged retroactively for the cancelled period, and any new subscription begins fresh.

Refund eligibility and how to claim

A refund is possible within a 14-day window if you change your mind about your purchase. Beyond that window, refunds are typically not available for ongoing subscription renewals.

The 14-day refund window explained

Lifesum honours a 14-day refund period from the date of your initial purchase across App Store, Google Play, web, PayPal, Samsung Galaxy Store, and Paddle. This 14-day window applies to your first payment only. Subsequent auto-renewals fall outside this window; to avoid paying for a renewal you don't want, cancel before your renewal date rather than requesting a refund after the fact.

How to request a refund

1. If you purchased on App Store
   • Contact Apple Support directly through appleid.apple.com or the Apple Support app.
   • Reference your Lifesum purchase and explain why you want a refund.
   • Apple typically responds within 24-48 hours.
   • Refunds are credited to your original payment method.
2. If you purchased on Google Play
   • Open Google Play Store and go to your account.
   • Find the Lifesum purchase in your order history.
   • Tap Report a problem and select Request refund.
   • Explain your reason concisely.
   • Google will respond within a few days.
3. If you purchased on the Lifesum website, via PayPal, Samsung, or Paddle
   • Contact Lifesum support at support@lifesum.com (or via the app's help section).
   • Provide your purchase receipt, order number, or transaction ID.
   • Clearly state that you are within 14 days of purchase and request a refund.
   • Keep copies of all correspondence.
   • Lifesum support typically responds within 2-3 business days.
4. If you're denied a refund
   • Ask the support agent to review the refund policy once more and provide a written explanation for the denial.
   • If the 14-day window has genuinely passed, ask if they'll make an exception given your circumstances (first cancellation, service issues, etc.). Some companies will grant a courtesy refund.
   • If denied, escalate to your payment provider (your bank, PayPal, etc.) and file a chargeback or dispute if necessary.

Warning: Simply cancelling your subscription does not automatically trigger a refund. You must request one explicitly, and it must be within 14 days of your purchase date. Check your bank statement or email receipt for the exact purchase date.

Lifesum pricing in singapore

Understanding the cost of Lifesum Premium helps you assess whether the subscription delivers value for your budget.

Current premium subscription rates

Prices are taken from the Singapore App Store and may vary slightly across platforms or due to promotions. The annual plan offers the best per-month value if you commit for a full year, but the monthly plan gives you flexibility to exit quickly if the app doesn't meet your needs.

Common mistakes when cancelling lifesum

We know cancellation can feel confusing-many people make avoidable mistakes that lead to unwanted charges or difficulty reclaiming their data. Let's walk through what to avoid.

Mistakes that lead to ongoing charges

The most common error is deleting the Lifesum app without cancelling the subscription first. Your subscription lives with your payment platform (Apple, Google, Samsung, etc.), not with the app itself. Uninstalling Lifesum does nothing to stop billing. Another trap is cancelling your Lifesum account on the web while your subscription is still active through the App Store-these are separate systems, and you must cancel the subscription in the original store, not your account settings.

Waiting too long before your renewal date is also dangerous. If you cancel on the renewal date itself, your payment may already be processing, and you'll end up charged anyway. Cancel at least three days in advance to be safe.

Mistakes that prevent refunds

Assuming you can request a refund beyond 14 days is a costly mistake. The 14-day window is firm across most platforms. If you realise you've been charged after this period, you have fewer options. Another error is not keeping proof of your purchase or cancellation. If you need to dispute a charge or claim you cancelled, your screenshots and confirmation emails are your evidence.

Finally, don't assume that a cancelled subscription means you've got a refund pending. Cancellation and refund requests are different actions. You must explicitly ask for a refund within the window, or no money comes back.

Checklist: before you cancel lifesum

Use this checklist to ensure a smooth cancellation process without surprises.

• Write down your renewal date (check your confirmation email or subscription settings).
• Note which platform you subscribed through (App Store, Google Play, web, etc.).
• If you want a refund and are within 14 days, gather your purchase receipt or order number.
• Download or screenshot any data you want to keep (meal logs, progress photos, etc.) if you plan to delete your account later.
• Set a reminder to cancel at least three days before your renewal date if you want to avoid a charge.
• Open the correct cancellation page for your platform (don't try to cancel in the app itself).
• Complete the cancellation and screenshot the confirmation message.
• Check your email for a cancellation confirmation receipt within a few minutes.
• If seeking a refund, contact the appropriate support team within 14 days and keep all correspondence.
• Monitor your next billing date to confirm you were not charged after cancellation.

Alternatives to lifesum you might consider

If you're cancelling Lifesum because it doesn't fit your needs, you may want to explore similar apps before moving forward.

Popular alternatives and how they compare

Before cancelling Lifesum, trial one or two alternatives to confirm they work better for you. Many apps offer free versions or free trials, so test before you commit to a new subscription.

How stopee helps you cancel with confidence

Cancelling a subscription should not require detective work or fear of hidden charges. Stopee exists to simplify this process and empower you to take control of your recurring payments. We provide clear, step-by-step guides for cancelling health apps, fitness platforms, streaming services, and dozens of other subscriptions across Singapore and beyond.

Our guides at Stopee walk you through each platform's exact cancellation process, highlight common traps, and explain your consumer rights under Singapore law. We also help you understand refund windows, escalation procedures with payment providers, and how to file complaints with the Competition and Consumer Commission of Singapore if a company refuses to honour your cancellation.

Whether you're cancelling Lifesum because you've found a better app, hit a budget limit, or simply don't use it anymore, Stopee has helped thousands of consumers cancel cleanly and recover refunds they're entitled to. Our mission is to ensure you're never trapped in a subscription you don't want.

Contact information for lifesum

If you need to reach Lifesum directly for support, account deletion, or escalation, use these official contact details.

Lifesum's registered address

Lifesum AB is headquartered in Stockholm, Sweden. The company's registered postal address is:

Lifesum AB
Repslagargatan 17B
118 46 Stockholm
Sweden

A secondary visiting address is Valhallavägen 117 H, 115 31 Stockholm.

Support channels

For cancellation help, refund requests, or account issues, contact Lifesum support through the app's help section or email support@lifesum.com. You can also log into your Lifesum account on the web at lifesum.com and navigate to account settings or help resources.

If Lifesum does not respond to your cancellation or refund request within a reasonable timeframe (typically 7-10 business days), or if the company refuses to cancel your subscription, escalate your complaint to the Competition and Consumer Commission of Singapore. Stopee recommends documenting all communication attempts and keeping copies of your payment proof, cancellation requests, and any responses from Lifesum.

Final thoughts on cancelling lifesum

Cancelling your Lifesum subscription is straightforward when you follow the correct platform-specific steps, time your cancellation properly, and know your rights under Singapore's Consumer Protection (Fair Trading) Act. Don't be intimidated by the process, and don't assume deletion of the app equals cancellation. Take three minutes to cancel through the right channel, verify your cancellation, and you're done-no further charges, no surprise renewals.

Stopee has guided hundreds of consumers through Lifesum cancellations and refund claims, and we're here to help you navigate any confusion. If you encounter resistance from Lifesum or are unsure about your next step, return to this guide, check your confirmation email, and don't hesitate to contact support or escalate to consumer protection authorities. Your subscription, your budget, and your peace of mind matter-and Stopee is committed to helping you take control of them.