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Cancel Mad Muscle: The Right Way
How to cancel mad muscle in singapore: step-by-step guide and your rights
What mad muscle is and why you might want to cancel
Mad Muscle is a subscription fitness application that delivers personalised workout programmes and meal planning tailored to your goals and fitness level. You access the service via mobile apps (iOS and Android) and a website, with paid tiers unlocking full access to video workouts, nutrition plans, and progress tracking.
If you've decided Mad Muscle no longer fits your routine, your budget, or your fitness goals, cancelling promptly ensures you stop paying before the next billing cycle. At Stopee, we help thousands of people navigate cancellation with confidence, and we want you to understand exactly how to stop charges before they happen.
Common reasons people cancel
You might cancel because the workout style doesn't match your preferences, the meal plans feel too rigid, you've found a cheaper alternative, or you simply want to pause your fitness app subscriptions. Whatever your reason, you deserve a straightforward cancellation process without surprise charges.
The billing trap to avoid
Mad Muscle charges you automatically on your billing date. If you don't cancel at least 24 hours before that date, you'll be charged for the next billing period, and refunds are not guaranteed. This single fact makes timing your cancellation critical.
Mad muscle pricing and subscription plans in singapore
Understanding what you're paying for helps you decide whether to keep or cancel your subscription.
Current subscription tiers and costs
Below is the current pricing structure for Mad Muscle in Singapore, listed in Singapore dollars (SGD).
| Plan type | Price (SGD) | Billing period | What you get |
|---|---|---|---|
| 1 month subscription | S$29.98 | Monthly | Full access to workouts and meal plans |
| 3 months subscription | S$59.98 | 3 months | Full access to workouts and meal plans |
| 6 months subscription | S$89.98 | 6 months | Full access to workouts and meal plans |
| Lifetime access | S$179.98 | One-time purchase | Unlimited access forever, no recurring charges |
| Meal plan only | S$11.98 | Varies | Nutrition and meal planning (no workouts) |
| Workout and meal plan bundle | S$42.98 | One-time purchase | Combined access to both services |
Why plan length matters for cancellation
If you're on a longer plan (3 or 6 months), you're locked into a larger commitment. However, you can still cancel anytime. The key difference is that you'll lose access to the service after your current paid period ends, not immediately. At Stopee, we advise you to check your exact renewal date before cancelling so you know precisely when your access stops.
How to cancel mad muscle: step-by-step for every platform
You have three main ways to cancel Mad Muscle: through the MadMuscles website itself, or through the app store where you subscribed. Your cancellation method depends on how you originally signed up and paid.
Method 1: cancel via the MadMuscles website
This is the most direct route and gives you the clearest confirmation of cancellation.
- Open your web browser and go to madmuscles.com
- Log in using your email address and password
- Navigate to My Account from the main menu
- Select My Subscription from the options displayed
- Click on Cancel Renewal
- Confirm your cancellation when prompted
- You may see a retention offer or survey; you can skip these
- Look for a final confirmation message stating your cancellation was successful
Warning: The "Cancel" button may take up to 24 hours to appear after you click your initial cancellation request. If you don't see it immediately, wait a few hours and refresh the page.
Pro tip: Take a screenshot of your cancellation confirmation page. You'll have proof of cancellation if Mad Muscle later charges you by mistake or if you need to dispute a charge.
Method 2: cancel via apple app store (iOS)
If you subscribed through your iPhone or iPad, cancel directly from your device settings.
- Open the Settings app on your iPhone or iPad
- Tap your Apple ID name at the very top of the screen
- Select Subscriptions
- Find and tap Mad Muscle (or "MadMuscles") from the list
- Tap Cancel Subscription
- Confirm cancellation
- Apple will ask you to confirm you want to cancel
- You'll see a final confirmation screen
Warning: You must cancel at least 24 hours before your next billing date to avoid being charged again. Apple will not refund charges if you cancel fewer than 24 hours before renewal.
Pro tip: While you're in your Subscriptions settings, check your billing date. Knowing exactly when you renew helps you time your cancellation correctly.
Method 3: cancel via google play store (Android)
If you subscribed through an Android device, use Google Play to cancel.
- Open the Google Play Store app on your Android phone or tablet
- Tap the menu icon (three horizontal lines) in the top-left corner
- Select Payments & Subscriptions
- Tap Subscriptions
- Find and tap Mad Muscle (or "MadMuscles")
- Tap Cancel Subscription
- Follow the on-screen prompts to confirm
- Google may show you a retention offer or discount
- You can decline and continue with cancellation
Warning: Like Apple, Google requires you to cancel at least 24 hours before your renewal date. Check your next billing date in your subscription details before you cancel.
Method 4: cancel via PayPal
If you linked Mad Muscle to PayPal as your payment method, cancel the agreement directly from PayPal.
- Log into your PayPal account (paypal.com or the app)
- Go to Settings (gear icon in the top-right on desktop)
- Select Payments from the left menu
- Click Manage Automatic Payments
- Find Mad Muscle in your list of active subscriptions
- Click the subscription and select Cancel
- Confirm your cancellation
- PayPal will ask for final confirmation
- You'll receive a confirmation email
Pro tip: Cancelling through PayPal is especially useful because PayPal keeps a detailed record of all your transactions and cancellations. You can refer back to this if there's ever a dispute.
What happens after you cancel mad muscle
Understanding what occurs post-cancellation prevents confusion and helps you avoid accidental re-subscription.
Your access and the grace period
After you successfully cancel, you retain full access to Mad Muscle until the end of your current paid billing period. If you paid for three months and cancel on day 15, you can still use the app through the end of month three. On the first day of month four, your access stops automatically, and you won't be charged again.
This grace period gives you time to download any meal plans, notes, or workout information you want to keep before losing access.
The things cancellation does not do
Deleting the Mad Muscle app from your phone does not cancel your subscription. Unsubscribing from Mad Muscle marketing emails does not cancel your subscription. Only following one of the four cancellation methods above will stop your charges. Many people mistakenly assume deleting the app ends their subscription, then receive a surprise charge weeks later.
Checking your cancellation status
Log back into your Mad Muscle account (or your app store account) a few days after cancellation to verify the cancellation went through. You should no longer see an active subscription listed, or you should see "Cancelled" status next to your Mad Muscle subscription.
Refunds: what mad muscle's policy says and what singapore law protects
Refunds are the trickiest part of cancelling Mad Muscle, because the service's standard policy is strict and Singapore's consumer law offers limited protection for digital services.
Mad muscle's standard refund policy
Mad Muscle generally does not issue refunds if your subscription was not cancelled at least 24 hours before your renewal date. Once you've been charged, that money is treated as paid for a service already delivered.
Exceptions may include billing errors (you were charged twice for the same month) or duplicate charges (the system charged you more than once in a single billing cycle). Even in these cases, refunds are not automatic; you must contact Mad Muscle to request one, and outcomes vary.
Warning: User reports indicate that some refund requests have been denied even when customers cancelled early. The company's approach to refunds is inconsistent, which means your outcome cannot be guaranteed in advance.
Your consumer rights under singapore law
Singapore does not provide a statutory 14-day cooling-off right for digital subscription services once they have been delivered. This means you cannot simply change your mind and demand your money back within two weeks, as you might with a physical product.
However, the Consumer Protection (Fair Trading) Act does protect you against unfair or misleading practices. If Mad Muscle:
- Misleads you about the cancellation process or charges
- Makes it intentionally difficult to cancel (dark patterns in the interface)
- Charges you without clear consent
- Fails to honour a cancellation request you submitted correctly
You may have grounds to dispute the charge or escalate your complaint.
How to request a refund from mad muscle
First, contact Mad Muscle's customer support directly. Email them explaining your situation: when you cancelled, what you were charged for, and why you believe a refund is justified. Include your order confirmation number and a screenshot of your cancellation confirmation.
If Mad Muscle refuses and you believe their conduct was unfair, you can escalate to the Consumer Association of Singapore (CASE). CASE offers free mediation services and can investigate whether the company's practices breach consumer law. You can file a complaint online at case.org.sg or visit their office at 170 Ghim Moh Road, Singapore 279621.
Pro tip: Keep all emails, receipts, and screenshots related to your Mad Muscle account and cancellation. These documents are essential if you need to escalate a dispute to CASE or your credit card company.
Common mistakes people make when cancelling mad muscle
We know cancellation can feel stressful, especially when money is involved. Here are the pitfalls we see most often so you can sidestep them.
Waiting until the last minute
Many people remember to cancel only on their renewal date or just a few hours before it. Because the system can take 24 hours to process your cancellation request, you might miss the deadline and get charged anyway. Always cancel at least two or three days before your renewal date to give yourself a safety buffer.
Cancelling through the wrong method
If you subscribed through the Apple App Store, cancelling through the MadMuscles website won't work reliably. Each payment method requires cancellation through the same channel. Match your cancellation method to how you originally paid.
Assuming the app delete cancels your subscription
This is the single most common mistake. You delete Mad Muscle from your phone, feeling confident you've stopped the charges. Then a month later, you see a charge on your card and realise your subscription was still active. Never rely on deleting the app to cancel your subscription.
Not verifying cancellation
After you click "Cancel," verify it actually worked. Log back into your account two or three days later to confirm your subscription shows as cancelled. If it still shows as active, immediately try cancelling again or contact customer support.
Why you should consider cancelling (and when to keep your subscription)
We believe you should stay subscribed only if Mad Muscle genuinely serves your fitness needs. Here's how to decide.
Strong reasons to cancel
- You're not using the app consistently (more than two weeks without a workout)
- The workout styles or meal plans don't suit your preferences or dietary needs
- You've found a competitor app you prefer, or you're joining a gym with included training
- The monthly cost (S$29.98-S$89.98 depending on your plan) doesn't fit your budget anymore
- You've achieved your fitness goals and want to take a break
Reasons to keep your subscription
- You use the app three or more times per week and find it motivating
- The meal plans align with your dietary goals and save you time planning nutrition
- The price feels fair compared to hiring a personal trainer (S$80-S$150 per session) or joining a boutique gym
- You're on a longer plan (6 months) with more discount per month
The stopee approach to cancellation decisions
At Stopee, we empower you to make money-conscious decisions. Cancelling a subscription you don't use is not failure; it's financial wisdom. Keeping a subscription that genuinely improves your fitness and wellbeing is an investment in yourself. Only you know which applies to your life.
Cancellation checklist: your step-by-step verification guide
Use this checklist to confirm you've cancelled correctly and won't face surprise charges.
| Task | Status | Notes |
|---|---|---|
| Identify your billing date | ☐ | Check your last invoice or app store account |
| Choose your cancellation method | ☐ | Website, Apple, Google Play, or PayPal |
| Cancel at least 24 hours before renewal | ☐ | Do this 2-3 days early for safety |
| Receive and save confirmation | ☐ | Screenshot or email confirmation |
| Verify cancellation status 2-3 days later | ☐ | Log in to confirm subscription shows as cancelled |
| Monitor your bank or card statement | ☐ | Check that no charge appears on your renewal date |
Customer reviews and real experiences with mad muscle
Real users rate Mad Muscle highly for workout variety and meal plan quality, with a strong rating of 4.5 out of 5 stars across app stores. Many subscribers praise the flexibility to choose workouts by experience level and the detailed nutrition guidance.
What customers say about the service
Positive feedback highlights the affordable pricing compared to personal training, the motivating community features, and the ability to cancel and rejoin anytime. However, some users note that the meal plans can feel repetitive after a few months, and the free version is quite limited, pushing you to pay for the full experience.
Common complaints about cancellation
The most frequent criticism relates to the 24-hour cancellation window before renewal. Customers report being charged unexpectedly because they cancelled on the same day as their renewal date, without realising the 24-hour rule. This highlights why understanding the timing rules (which Stopee explains clearly) is so important.
Contact and escalation details for mad muscle
If you need to reach Mad Muscle's support team or escalate a cancellation dispute, here's where to go.
Mad muscle company information
Mad Muscle's parent company is AmoApps Limited, registered in Cyprus. The service operates under the brand "MadMuscles" and is accessible via madmuscles.com and app store listings in Singapore.
How to contact mad muscle
Visit the MadMuscles website (madmuscles.com) and look for a "Contact Us" or "Support" link, usually in the footer. Most subscriptions offer in-app support chat or email contact. Use this channel to report cancellation issues, billing errors, or refund requests. Be specific: include your account email, order number, cancellation date, and the issue you're facing.
Escalation if mad muscle doesn't respond
If Mad Muscle ignores your support request or denies a refund you believe is justified, file a complaint with the Consumer Association of Singapore (CASE). You can reach CASE at:
- Website: case.org.sg
- Phone: 6100 0315
- Address: 170 Ghim Moh Road, Singapore 279621
- Email: case@case.org.sg
CASE can investigate whether Mad Muscle's conduct breaches the Consumer Protection (Fair Trading) Act and mediate between you and the company at no cost to you.
Final thoughts: taking control of your mad muscle subscription
Cancelling Mad Muscle is straightforward once you know the timing rules, the correct cancellation method, and your consumer rights. The single most important rule is this: cancel at least 24 hours before your billing date to avoid unwanted charges. Do that, and you're already ahead of most subscribers.
If you're unsure whether to keep or cancel, ask yourself whether you're using the app. If the answer is no, cancel. If you're using it but still on the fence, cancel now and rejoin later if you miss it; the barrier to re-subscribing is low, but the harm of paying for something you don't use is real.
At Stopee, we've helped thousands of consumers cancel unwanted subscriptions, recover from billing errors, and understand their rights. Whether you're cancelling Mad Muscle today or managing another subscription, Stopee is here to guide you through every step. Your financial peace of mind matters, and you deserve a cancellation process that respects your time and money.