Manage Relive

How to cancel relive: step-by-step guide for singapore users

What is relive and why you might cancel

Relive is a fitness app that transforms your outdoor activities (runs, rides, hikes) into stunning 3D video replays, complete with route mapping, elevation data and performance stats. You can use the free tier indefinitely, but Relive Plus unlocks premium features like extended photo limits, HD video export, music additions and editing tools.

If you subscribed to Relive Plus and now want to exit, you're making a smart decision to review your recurring charges. At Stopee, we help thousands of users like you take control of their digital spending each month. Whether the app no longer fits your routine or you've found an alternative, this guide walks you through every cancellation method available to you in Singapore.

Common reasons to cancel relive

You might cancel if you've stopped tracking outdoor activities, prefer a different fitness app, or simply want to trim your monthly subscriptions. Some users find the premium features overlap with other tools they already own. Others cancel after a trial period realises they don't use the app frequently enough to justify the cost. Whatever your reason, Stopee supports your choice to cancel whenever it suits you.

What you'll keep after cancellation

Cancelling your Relive Plus subscription does not delete your account or past activity data. You retain access to all your recorded activities, photos and videos until your current billing period ends. After that date, you revert to the free tier but keep your account history intact.

Relive plus pricing in singapore

Current subscription plans

Below are the official Relive Plus subscription options available to Singapore users through the App Store and Google Play.

Why the annual plan matters for cancellation

If you subscribed to the annual S$52.98 plan, cancelling now means you'll retain access until the 12-month period ends. You won't be charged again, but you also won't receive a refund unless you meet specific conditions (see the refund section below). The monthly S$9.48 option gives you more flexibility if you're unsure about long-term commitment.

How to cancel relive on iPhone (App store)

Step-by-step cancellation process

If you subscribed to Relive Plus through Apple's App Store, you must cancel through your Apple ID settings, not the app itself. Uninstalling the app will not cancel your subscription.

1. Open the Settings app on your iPhone.
2. Tap your Apple ID profile picture at the top of the screen.
   • If you don't see it, go to Settings, scroll down and tap your name instead.
3. Select Subscriptions.
4. Find and tap Relive Plus in the list.
   • Scroll down if you have multiple subscriptions.
5. Tap Cancel subscription.
   • A confirmation message appears; tap Confirm to finalize.
6. You'll see "Your subscription has been cancelled" - note the exact cancellation date shown.
   • Screenshot this confirmation for your records.

Important notes for app store users

Warning: Simply deleting the Relive app from your phone does not cancel your subscription. Your Apple ID continues to be charged until you explicitly cancel through Settings. Many users make this mistake and don't realize they're still being billed.

Pro tip: Check your subscription status in Apple ID settings once per month. Set a phone reminder on your billing date to verify no unexpected charges appear. This habit catches accidental renewals early.

How to cancel relive on android (Google play)

Step-by-step cancellation process

Android users who bought Relive Plus through Google Play Store must cancel via the Play Store app. Removing the app from your device will not stop the recurring charge.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
   • It's usually a circular image or initial.
3. Select Manage your Google Play account.
4. Tap the Payments & subscriptions tab.
5. Choose Subscriptions.
   • You see a list of all active subscriptions linked to your Google account.
6. Tap Relive Plus from the list.
7. Tap Cancel subscription at the bottom of the screen.
   • Google Play asks for a cancellation reason - answer this or skip it.
8. Confirm your cancellation by tapping Cancel subscription again.
   • Your cancellation is immediate; you'll see "You're no longer subscribed to this product."

Critical reminder for android users

Warning: Uninstalling Relive from your Android phone does absolutely nothing to your subscription. Your Google Play billing account remains active and continues charging you monthly or annually depending on your plan. You must cancel through the Play Store app explicitly.

Pro tip: If you've already uninstalled Relive and forgotten about it, open Google Play Store right now and check Subscriptions. Many users discover forgotten subscriptions this way and cancel immediately to recover refunds within eligible windows.

How to cancel relive via the web

Desktop cancellation steps

If you purchased Relive Plus directly on the Relive website (rather than through App Store or Google Play), you cancel through your online account. This method applies only to web-purchased subscriptions.

1. Visit relive.com in your web browser.
   • Use a computer or mobile web browser - not the app.
2. Log in with your Relive account email and password.
3. Navigate to Account settings or Subscription settings (usually found in a user menu or profile icon).
   • Look for a "Settings" or "Account" link, often in the top right.
4. Find your active subscription and select Cancel subscription.
   • The system may ask you why you're cancelling - answer or skip as you prefer.
5. Confirm the cancellation.
   • You receive an on-screen confirmation and usually an email confirmation as well.

Important: where you bought matters

Warning: If you originally purchased Relive Plus through the App Store or Google Play, cancelling on the Relive website will NOT work. You must cancel through the platform you used to buy it (Apple ID settings or Google Play, respectively). Trying to cancel on the website when you bought via an app store can create confusion and leave your subscription active.

Check your email receipts from when you first subscribed. The sender will tell you whether you bought through Apple, Google or Relive directly. Cancel through that same platform.

What happens after you cancel relive

Access and billing timeline

After you cancel, your experience changes based on your billing cycle. You keep full Relive Plus access until the end of your current paid period, then your account drops to the free tier.

• If you subscribed monthly on S$9.48, you retain Plus features until the next billing date, then revert to free.
• If you subscribed annually at S$52.98, you have access for the remainder of that 12-month period before dropping to free tier.
• No charges are processed after cancellation is confirmed.

Your account and data after cancellation

Cancelling Relive Plus does not delete your account or your activity history. Your past runs, rides, hikes, photos and videos remain viewable in your Relive library. You simply lose access to premium editing and export tools once your billing period ends.

If you want to completely remove your Relive account, you must request account deletion separately. This is a different action from cancelling your subscription. Contact Relive support if you wish to permanently delete your account and all associated data.

Refund eligibility and your rights

The 14-day refund window

Relive offers limited refund eligibility under its stated policy: you may request a refund within 14 days of your subscription start date if you have not logged into the app or used any of its features.

This means if you subscribed but immediately changed your mind before ever opening the app, you qualify for a refund. If you've used Relive at all (logged in, tracked an activity, created a video), you fall outside this window.

Requesting a refund outside the standard policy

Cancelling your subscription does not automatically refund your money. Refunds are processed only if you meet the 14-day unused condition or if you contact Relive support to request an exception. Support may grant refunds in certain circumstances (technical fault, accidental payment, legitimate complaint), but this depends entirely on their discretion and your case strength.

To request a refund beyond the standard policy, gather evidence: screenshots of your purchase receipt, the date you subscribed, any technical issues you experienced, and a clear explanation of why you deserve the refund. Submit this to Relive's support team and wait for their decision.

Consumer protection and statutory rights in singapore

Singapore consumers enjoy statutory protections under the Consumer Protection (Fair Trading) Act (CPFTA) and the Personal Data Protection Act (PDPA), regardless of what Relive's terms state. These laws give you rights that override unfavourable subscription terms.

If Relive charged you without clear consent, misrepresented the service, or fails to deliver what was advertised, you can escalate to the Consumers Association of Singapore (CASE) or the Info-communications Media Development Authority (IMDA). Stopee always recommends reviewing your local statutory rights before accepting a company's "no refund" position.

Pricing comparison and when to cancel

Monthly vs. annual plans

The annual Relive Plus plan (S$52.98 per year) costs roughly S$4.42 per month, compared to S$9.48 for the monthly option. If you commit to the annual plan and later cancel, you lose that bulk-purchase discount and can't recover the savings.

Consider cancelling the annual plan only if you're certain you won't use Relive for the remainder of the year. Since you retain access until the 12-month period ends, you may as well use the remaining time rather than cancel and forfeit the unused portion.

Common cancellation mistakes to avoid

Mistakes that cost you money and time

It's frustrating to discover you've cancelled the wrong way and the charges keep coming. Here are the traps that catch real users.

Mistake 1: Uninstalling the app instead of cancelling the subscription. This is the single most common error. Thousands of users delete Relive from their phone and assume the subscription stops. It doesn't. Your payment method continues to be charged every month or year until you explicitly cancel through Apple ID, Google Play or the Relive website. Check your bank statements three months after uninstalling to see if you're still being billed.

Mistake 2: Cancelling on the wrong platform. If you bought Relive Plus through the App Store, trying to cancel on the Relive website or Google Play won't work. You must cancel where you bought it. This confusion leaves subscriptions active longer than intended.

Mistake 3: Cancelling without evidence. Don't cancel and immediately forget where you cancelled from. Screenshot your confirmation screen. Save your cancellation email. If Relive charges you again by mistake, you need proof that you requested cancellation. Stopee advises keeping receipts for every digital subscription action.

Mistake 4: Missing the 14-day refund window. If you want a refund, you have exactly 14 days from subscription start if you haven't used the app. After day 14, refunds become much harder to obtain. Calendar this deadline if you're on the fence about keeping the subscription.

Mistake 5: Not checking your billing date before cancelling. If your annual plan renews in one week and you cancel now, you're out the full S$52.98 because you'll have been charged already. Always know when your next renewal happens before cancelling.

Relive plus features worth reconsidering

What you lose after cancellation

Before you cancel, understand exactly which features drop once your subscription ends and you revert to Relive's free tier.

• Photo limits: Free tier allows up to 20 photos per video; Plus allows up to 100. After cancellation, future videos are capped at 20.
• Music: Free users cannot add music to videos. Plus subscribers can. After cancellation, your new videos lose this option (though past Premium videos keep their music).
• HD export: Free tier exports at standard resolution. Plus exports in HD. New exports drop to standard after cancellation.
• Editing tools: Full editing suite (colors, filters, text) is a Plus-only feature. Free tier offers basic editing only.
• Activity length: Plus supports longer activities (e.g., multi-hour rides). Free tier may have length restrictions.
• End credits: Plus removes end credits from videos. Free videos always show them.

If you only occasionally create videos and don't care about music or HD quality, the free tier is perfectly usable. If you're a serious outdoor athlete who creates detailed activity videos, the Plus features matter.

How to request a refund after cancellation

Step-by-step refund request process

If you meet the 14-day condition (subscribed within 14 days and never used the app), you should receive your refund automatically or upon request. If you're outside that window and still believe you deserve a refund, you can ask Relive support directly.

1. Gather your evidence: purchase receipt, subscription start date, proof you didn't use the app (if applicable), and your reason for requesting the refund.
2. Contact Relive support through their website (relive.com) - look for a Help, Support or Contact section.
3. Submit a refund request ticket clearly stating:
   • Your email address linked to the Relive account.
   • The date you subscribed.
   • The date you're requesting cancellation/refund.
   • Your reason (within 14 days and unused, or explain your specific circumstance if outside the window).
   • Your payment method (Apple, Google, or Relive direct).
4. Attach screenshots of your proof (receipt, unused app, error messages, etc.).
5. Wait for Relive support to respond. They typically reply within 5-10 business days.
6. If Relive denies your refund and you believe you have a legitimate case, escalate via your payment platform:
   • Apple users: file a dispute through your Apple ID account (Apple may reverse charges in your favor).
   • Google Play users: dispute the charge through Google Play support.
   • Relive direct: consider filing a chargeback with your bank if Relive refuses and you have evidence of bad faith.

Escalation through consumer authorities

If Relive support ignores your request or unfairly denies your refund claim, you can escalate to Singapore's consumer protection authority. Stopee recommends documenting every communication: emails, support tickets, dates and responses. This paper trail is crucial if you need to involve a regulator.

Contact the Consumers Association of Singapore (CASE) or file a complaint with the Info-communications Media Development Authority (IMDA) if Relive breaches consumer protection standards. Both agencies can pressure companies to honour legitimate refund requests.

Your pre-cancellation checklist

Do this before you cancel relive

Take these steps before you click cancel, so you don't regret it afterward or lose important data.

Summary: how stopee helps you cancel with confidence

Taking control of your subscriptions

Cancelling Relive Plus is straightforward once you know the right platform and process. Whether you bought through the App Store, Google Play or the Relive website, this guide has shown you exactly where to click and what to expect.

The key insight is this: uninstalling the app does not cancel your subscription. You must actively cancel through your account settings on the platform where you bought it. Thousands of people miss this step and pay for apps they no longer use.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and avoid dark patterns that companies use to keep you trapped. Whether you're cancelling Relive because you've found a better fitness app, life circumstances have changed, or you simply want to trim monthly expenses, your choice is valid and supported by consumer law.

If Relive refuses your refund request or you encounter any issues during cancellation, reach out to the Consumers Association of Singapore (CASE) or the Info-communications Media Development Authority (IMDA). Singapore law protects you, and these agencies enforce your rights.

Your next step is simple: open the app store where you bought Relive Plus, navigate to your subscriptions, find Relive Plus and select cancel. Stopee recommends taking a screenshot of your confirmation for your records. Within minutes, your subscription cancellation is complete, and you're back in control of your money.