Manage Steezy

How to cancel steezy in singapore: your step-by-step guide

What is steezy and who uses it

Steezy is an online dance education platform where you learn choreography, technique and freestyle movement through video tutorials, live classes and on-demand instructor-led lessons across multiple styles. The platform serves dancers at all levels, from complete beginners to intermediate learners who want variety and structured progression.

You access Steezy through their website or mobile apps on iOS and Android. Your subscription gives you unlimited access to the entire video library while your payment is active. Pricing and availability can differ depending on whether you subscribe through the web, Apple App Store or Google Play Store.

The platform and what you get

Steezy's library includes lessons in hip-hop, popping, locking, jazz funk and other contemporary styles. You work at your own pace with video playback controls, and the app tracks your learning progress. The service focuses on movement fundamentals and choreography repetition, making it practical for dancers who want to improve from home.

Steezy pricing in singapore

Monthly plans suit trial users; annual plans offer better value if you commit long-term. You may see older pricing tiers in the app stores if you subscribed before Steezy updated their plans.

Why you might want to cancel steezy

Life changes, and so do your priorities. You might cancel because you have reached your learning goals, prefer in-person classes, want to pause spending, or simply lost interest in the platform.

Common reasons dancers cancel

Many users find Steezy perfect for the first few months but lose momentum without live accountability. Others discover they prefer learning from local studios or feel the video-based format does not suit their learning style. Cost concerns also drive cancellations, especially if you signed up during a promotional offer and the regular rate does not feel worth it. Whatever your reason, Stopee understands that cancelling should be straightforward and pressure-free.

Should you cancel or pause instead

Before you cancel permanently, consider whether a temporary pause might work better. Steezy does not offer a pause or freeze feature, so cancelling is a final step. If you think you might return within six months, write down your login details and saved classes. Many users find reactivating costs less than signing up fresh, though Stopee recommends confirming Steezy's reactivation policy directly.

How to cancel steezy: step-by-step by platform

Your cancellation route depends on where you subscribed. The platform matters because Steezy's web payment system works differently from Apple App Store and Google Play Store payments.

Cancel through the steezy website

If you subscribed directly through steezy.co, follow these steps to cancel your subscription immediately.

1. Go to steezy.co and sign in with your email and password.
2. Click your profile icon or avatar in the top right corner.
3. Select "Account Settings" from the dropdown menu.
   • On mobile, tap the menu icon (three horizontal lines) and navigate to Account Settings.
4. Look for the "Subscriptions" or "Billing" section in your account dashboard.
5. Find your active Steezy subscription in the list.
   • You should see your current plan name, renewal date and payment method.
6. Click "Cancel subscription" or the cancellation button next to your plan.
   • Steezy may ask why you are leaving (feedback is optional).
7. Confirm the cancellation in the pop-up window.
   • You will receive a confirmation email at the address on file.
8. Your subscription is now cancelled and will not renew on the next billing date.

Pro tip: Screenshot your cancellation confirmation email and save it. This is your proof of cancellation and vital if a charge appears later.

Warning: If you cannot access Account Settings or the cancellation button does not work, contact Steezy Support at support@steezy.co immediately. Stopee recommends providing your account email, subscription plan and the last four digits of your payment method to speed up the process.

Cancel your apple app store subscription (iOS)

If you subscribed through the Apple App Store on your iPhone or iPad, Apple handles your billing and cancellation, not Steezy.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the Settings menu.
3. Select "Subscriptions" (or "iTunes and App Store" then "Subscriptions" on older iOS versions).
4. Find and tap "STEEZY" in your active subscriptions list.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm and may offer a discounted offer to stay.
   • You can ignore retention offers and proceed with cancellation.
6. Confirm the cancellation by tapping "Confirm" in the pop-up.
7. You will see a message confirming your subscription is cancelled and access ends on your current billing period's final day.

Pro tip: After cancellation, your Steezy access continues until the next billing date. You do not lose anything by cancelling mid-month on the App Store.

Warning: Steezy cannot cancel App Store subscriptions for you. Even if you contact their support team, they will direct you back to Apple. Always cancel directly through your iPhone settings to avoid confusion.

Cancel your google play store subscription (Android)

Android users who subscribed through Google Play Store manage cancellation through the Google Play app or website.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions" or "Account" depending on your device.
   • If you see "Manage subscriptions", tap that option directly.
4. Tap "Subscriptions" to view your active subscriptions.
5. Find and tap "STEEZY" from the list.
6. Tap "Cancel subscription" at the bottom.
   • Google Play will show your cancellation reason options (optional).
7. Confirm the cancellation by tapping "Yes, cancel" when prompted.
8. You will receive a confirmation message; your subscription access continues until the current billing period ends.

Pro tip: You can also manage Google Play subscriptions through play.google.com on your computer. Log in, go to your account, click "Payments and subscriptions", then "Manage subscriptions" to cancel from any device.

Warning: Like Apple, Google Play subscriptions are handled by Google, not Steezy. Steezy cannot process these cancellations on your behalf, so always cancel through your Google Play account directly.

What happens after you cancel

Cancelling stops future charges, but your access does not vanish instantly. Understanding what comes next helps you avoid confusion or accidental re-billing.

Your access timeline after cancellation

When you cancel, your Steezy subscription stops renewing, but you keep access until the end of your current billing period. If you cancel on day 5 of a 30-day month, you retain full access for the remaining 25 days. This grace period applies whether you cancel on the web, iOS or Android.

After your final billing period ends, the Steezy app logs you out or shows a "subscription expired" message. You cannot download videos for offline viewing after cancellation, and your account data access depends on Steezy's data retention policy. Stopee recommends reviewing Steezy's Terms of Use (steezy.co/terms) to understand how long they keep your account information and saved playlists.

Stopping unexpected re-billing

Most cancellations work seamlessly, but occasional billing errors happen. Save your cancellation confirmation email and check your bank or card statement for 30 days after your final billing date. If a charge appears after cancellation, contact your card issuer or bank immediately; they can dispute the charge within 60 days under Singapore's consumer protection rules.

If you subscribed through the web and see a charge, email support@steezy.co with your cancellation confirmation and the disputed charge date. Provide your full account email, subscription plan and transaction ID. Stopee advises keeping all communication records in case you need to escalate to your bank or credit card company.

Refund eligibility and how to request one

Refunds are not automatic, but you may be entitled to one depending on when you cancel and how you paid.

Refunds for web (direct steezy) purchases

If you paid Steezy directly through their website, you can request a refund within 30 days of the charge date.

1. Email support@steezy.co with the subject "Refund request".
2. Include your full account email address, subscription plan name and the transaction date.
   • Add your order or receipt number if you have it (check your email for Steezy invoices).
3. Explain briefly why you want a refund (optional, but helpful for approval).
   • Steezy is more likely to approve refunds requested within the first 14 days.
4. Wait for Steezy's response, which typically arrives within 2-3 business days.
5. If approved, the refund processes to your original payment method in 5-10 business days.
   • Bank processing times vary; international transfers may take longer.

Pro tip: Refunds through web purchases are discretionary, not guaranteed. Your chances improve if you request within two weeks and explain a genuine reason (technical issues, duplicate charge, change of circumstances). Stopee has seen Steezy approve refunds for users who experienced billing errors or those who cancelled within their first few days.

Warning: After 30 days, Steezy is unlikely to issue a refund for web purchases. Always act fast if you believe you are entitled to one.

Refunds for app store purchases (iOS)

Apple handles all iOS refunds through their own process. Steezy cannot issue refunds for App Store transactions.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select "Purchases" or "Account".
4. Find the STEEZY app in your purchase history.
5. Tap the three dots (more options) next to STEEZY.
6. Select "Report a Problem" from the menu.
7. Choose your reason (technical issue, unintended purchase, duplicate charge, etc.).
8. Describe the issue briefly and submit.
9. Apple reviews your request and typically responds within 24-48 hours.
10. If approved, your refund appears in your Apple account credit or original payment method within 5-10 business days.

Pro tip: Apple refunds work best within 90 days of purchase, though you can request beyond that window. Be honest about your reason; Apple's system flags suspicious refund patterns and may deny future requests.

Warning: Do not contact Steezy support about iOS refunds. Apple is the sole decision-maker for App Store purchases, and Steezy support cannot override Apple's verdict.

Refunds for google play purchases (Android)

Google Play handles Android refunds, but Steezy support may still help clarify your eligibility.

1. Open the Google Play Store app and tap your profile icon.
2. Go to "Manage subscriptions" or "Purchases" → "My subscriptions".
3. Tap STEEZY in your subscription history.
4. Select "Report a problem" or "Cancel and request a refund".
5. Choose your reason and submit the request.
6. Google typically responds within 24-48 hours.
7. Approved refunds go to your Google Play balance or original payment method in 5-10 business days.

Google Play refunds are easier to obtain than Apple within the first 48 hours of purchase. After 48 hours, refund approval depends on your account history and the reason you provide.

Your consumer rights and protections in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you rights when you purchase digital services like Steezy. Stopee believes you should know what these rights are.

What the law covers

Under the Consumer Protection (Fair Trading) Act, Steezy must deliver the service as described and advertised. If the service does not match what you were promised, or if they fail to deliver access you paid for, you have grounds to request a remedy. This includes refunds, credits or account reactivation at no cost.

Additionally, if Steezy's cancellation process is deliberately hidden, misleading or non-functional, that may breach fair trading rules. You also have the right to fair billing practices. Charges must be transparent, and auto-renewal must follow clear consent rules.

If you believe Steezy has breached these protections, you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Info-communications Media Development Authority (IMDA). Stopee recommends documenting everything: screenshots, confirmation emails, bank statements and support correspondence.

How to escalate a dispute

If Steezy refuses your refund request or continues billing after cancellation, follow this escalation path:

1. Email support@steezy.co a formal dispute letter.
   • Include all proof (cancellation confirmation, billing statements, cancelled screenshots).
   • Set a deadline (e.g., "Please respond within 7 days").
   • Keep a copy for your records.
2. If Steezy does not respond or denies your claim, contact CASE (Consumers Association of Singapore).
   • Visit case.org.sg or call 6100 0315.
   • CASE offers free mediation and dispute resolution for consumer complaints.
3. For billing disputes related to your bank or card, contact your bank's dispute team directly.
   • Your bank can reverse unauthorised or erroneous charges under consumer protection rules.

Pro tip: CASE mediation is free and often resolves disputes within 4-8 weeks. Keep all documentation organized (emails, screenshots, timelines) before you file.

Common mistakes when cancelling steezy

Cancelling should be simple, but small missteps can leave you confused or charged unexpectedly. Stopee has helped thousands of consumers navigate these traps, and we want you to avoid them too.

Mistake 1: cancelling only the app, not the subscription

Deleting the Steezy app from your phone does not cancel your subscription. The app is just the interface; your payment link continues whether the app exists on your device or not. You must cancel through your account settings (web), Apple Settings (iOS) or Google Play (Android), not by uninstalling.

Mistake 2: assuming different platforms auto-sync

If you use Steezy on both iPhone and Android, you may have separate subscriptions if you signed up via each app store. Cancelling on iOS does not affect an Android subscription and vice versa. Check both platforms if you use multiple devices.

Mistake 3: not saving your cancellation confirmation

Without a confirmation email or screenshot, you have no proof you cancelled. If a charge appears later, your bank will ask for evidence that you took action to stop billing. Save every confirmation message you receive.

Mistake 4: ignoring the current billing period

Many users cancel but forget they still have access until month-end. They assume they have lost access immediately and panic, then contact support unnecessarily. Cancellation stops future charges, not current access.

Mistake 5: not checking the terms of use before refund requests

Steezy's refund policy is in their Terms of Use (steezy.co/terms). Requesting a refund outside their stated window wastes time. Read the terms to understand your specific refund eligibility before you contact support.

Comparison: should you cancel, pause or switch

Before you cancel, consider whether another option might suit you better. This table compares your realistic choices.

If you love the platform but the cost is the issue, switching to an annual plan saves money and keeps your learning consistent. Stopee recommends this if you think you will use Steezy for at least six more months.

Cancellation checklist for steezy

Use this checklist to ensure your cancellation is complete and protected.

• Identify where you subscribed (web, iOS or Android).
• Follow the correct cancellation steps for that platform.
• Receive and save your cancellation confirmation email or screenshot.
• Verify the cancellation date and final billing period end-date from the confirmation.
• Check your bank or card statement 30 days later to confirm no charge appears.
• If a charge appears after cancellation, contact your card issuer or bank within 60 days.
• If you requested a refund, track the status via email and note the expected processing date.
• Keep all documentation (confirmations, emails, receipts) for at least three months.

Customer reviews and what real users say

Steezy maintains a 4.5 out of 5 rating across app stores, with users praising the video quality, choreography variety and beginner-friendly approach. Common positive feedback highlights the ability to learn at your own pace and replay videos as needed.

Users who leave critical reviews often mention the lack of live interaction, the high cost compared to local studios, and difficulty with certain movement techniques via video alone. Some note that motivation drops after the first few months without live classes or accountability partners. These reviews support why many users cancel within their first year.

Steezy's cancellation address and contact information

If you need to escalate a dispute or have questions about your account, here are the official channels:

• Support email: support@steezy.co
• Website: steezy.co
• App Store (iOS): apps.apple.com/sg/app/steezy-learn-how-to-dance/id1296001664
• Google Play (Android): Google Play Store, search "STEEZY"
• Singapore entity: STEEZY PTE. LTD. (for local regulatory matters)
• US parent company: STEEZY, INC. (Los Angeles, referenced in their Terms of Use)

For any billing disputes or complaints that Steezy support does not resolve, contact CASE (Consumers Association of Singapore) at case.org.sg or 6100 0315.

Final thoughts: cancelling with confidence

Cancelling Steezy is straightforward once you know the right steps for your platform. Whether you subscribed on the web or through an app store, you have clear options and consumer protections on your side. The key is acting fast, saving proof and knowing where to escalate if things go wrong.

You do not owe Steezy an explanation, and you should never feel pressured to keep paying for a service you no longer want. Stopee has helped thousands of consumers cancel subscriptions without stress or surprise charges. Your cancellation is yours to make, and this guide has given you the tools to do it right. If you hit any roadblocks, return here or contact CASE for free mediation. You have the right to control your subscriptions and your budget, and Stopee is here to help you exercise that right.