Manage Supernatural

How to cancel supernatural and reclaim your VR fitness freedom

What supernatural is and why you might want to leave

Supernatural is a subscription-based virtual reality fitness service that brings immersive workout experiences into your home. You access guided boxing, cardio, mobility and stretching sessions through VR headsets like Meta Quest, with coaches and curated music paired to each workout. If you've decided it's no longer right for you, Stopee is here to guide you through a straightforward cancellation process, whether you subscribed through an app store or directly on the web.

How supernatural works

You access Supernatural primarily through Meta Quest VR headsets, though account management happens via the web app. Your subscription is billed through one of three channels: Apple App Store, Google Play, Meta/Oculus Store, or directly through Supernatural's website. Understanding which billing method you used is the first step to cancelling without friction.

Why cancellations matter in singapore

In Singapore, the Consumer Protection (Fair Trading) Act protects your right to cancel subscriptions transparently and without hidden barriers. Supernatural should make cancellation as simple as signup. Stopee advocates for that simplicity and ensures you know exactly what to expect when you choose to leave.

Supernatural pricing in singapore

Knowing what you pay helps you decide whether the service is worth keeping or if cancelling saves you meaningful money over time.

Current subscription plans and costs

Pricing notes for singapore users

These prices are estimates based on current USD rates converted at approximately 1.35 SGD per USD. Your exact price depends on your app store location, current promotions, and regional pricing adjustments. Always check your app store billing page or Supernatural's account settings for the precise amount you're being charged each month. Stopee recommends verifying this before you cancel, so you understand exactly what you'll save.

Reasons to cancel supernatural

You might cancel for many valid reasons, from budget constraints to changing fitness priorities.

Common reasons customers cancel

• Cost concerns: S$13.50 monthly or S$135 annually adds up, especially if you're not using the service regularly.
• VR hardware issues: Your Meta Quest headset broke, or you sold it and no longer have access.
• Low engagement: You started with enthusiasm but workouts have become background noise rather than motivation.
• Switching to free alternatives: YouTube fitness, gym memberships or other free VR fitness apps meet your needs.
• Billing errors: You were charged unexpectedly or an automatic renewal caught you off guard.
• Service gaps: New workout content is sparse or coaches you relied on have left the platform.

When keeping the subscription makes sense

If you use Supernatural at least twice weekly, the immersive experience keeps you motivated, and you have consistent access to a VR headset, the cost-per-workout often justifies the subscription. Stopee suggests tracking your usage for two weeks before deciding; data beats gut feeling.

How to cancel supernatural step by step

Your cancellation path depends entirely on how you originally paid for the subscription. Follow the exact route that matches your billing method to avoid delays.

Cancelling if you subscribed via apple app store

1. Open the App Store app on your iPhone, iPad or Mac.
2. Tap or click your account icon (top right corner) and select "Account settings."
3. Tap "Subscriptions" and find Supernatural in the list.
4. Tap Supernatural and select "Cancel subscription."
5. Follow the prompts to confirm cancellation. Pro tip: Apple will often show you a discount offer to keep you subscribed; ignore it if you're certain you want to leave.
6. You'll receive a confirmation email from Apple; screenshot or save it for your records.
7. You retain access until the end of your current billing period.

Cancelling if you subscribed via google play

1. Open Google Play on your Android device or visit play.google.com in a browser.
2. Tap your profile icon (top right) and select "Payments and subscriptions."
3. Tap "Subscriptions" and choose Supernatural from the list.
4. Tap "Cancel subscription" and confirm when prompted.
5. Warning: Google will show you a retention offer (often a discounted rate for one month). Decline this unless you genuinely want to stay.
6. Google sends a confirmation email; keep this for proof of cancellation.
7. Your access ends at the close of the current billing cycle.

Cancelling if you subscribed via Meta/Oculus store

1. Open the Meta Quest app on your phone or visit meta.com/quest/setup in a browser.
2. Go to "Account" and select "Subscriptions."
3. Find Supernatural and tap "Manage subscription."
4. Select "Cancel subscription" and follow the on-screen steps.
5. Confirm your cancellation when the final prompt appears.
6. Meta will email you a cancellation confirmation; save this.
7. You keep access through the end of your paid period.

Cancelling if you subscribed directly via the supernatural website

1. Go to getsupernatural.com and log into your account with your email and password.
2. Navigate to "Account settings" (usually in the top-right menu or profile section).
3. Select "Membership" or "Billing" and look for "Cancel subscription" or "Manage plan."
4. Click the cancellation option and read any final confirmation message.
5. Confirm that you want to cancel and your subscription will stop at the next renewal date.
6. Pro tip: If you can't find the cancellation button, contact Supernatural support directly at support@getsupernatural.com with your account email and request cancellation. Ask for written confirmation.
7. Screenshot any confirmation page or save any confirmation email from support.

What happens immediately after you cancel

Cancellation can feel uncertain, so understanding your post-cancellation status removes that anxiety.

Your access and account after cancellation

When you cancel, Supernatural does not cut off your access immediately. Instead, you retain full workout access through the end of your current billing period (your paid-through date). For example, if you cancel on 15 February and your renewal date is 28 February, you have access until 28 February. After that date, your account becomes inactive and you can no longer start new workouts.

Your workout history, saved workouts and personal data remain stored in your account. You can log back in anytime to view your statistics, even after access expires. If you change your mind within a few days, you can reactivate your subscription without losing your history.

What stops and what doesn't

• Stops: Automatic renewal charges cease immediately (for web-based subscriptions) or at your next billing date (for app store subscriptions). No future debits occur.
• Continues: Your account profile, achievement badges, custom playlists and coaching preferences remain intact unless you delete your account manually.
• Email: Supernatural may send you marketing emails after cancellation; you can unsubscribe from these separately in the email footer or by contacting support.

Will you get a refund after cancelling

Refund eligibility depends on when you cancel, which billing method you used, and whether Supernatural has stopped providing new content to your region.

Supernatural's stated refund policy

Supernatural's terms state that subscription fees are generally non-refundable. The service does not automatically issue prorated refunds for the unused portion of your billing period if you cancel mid-month. This is standard across VR fitness subscriptions and app-based services in Singapore.

Exceptions and your consumer rights

Singapore's Consumer Protection (Fair Trading) Act gives you leverage in specific scenarios. You may request a refund if:

• You cancel within 14 days of first subscription (often called a cooling-off period), depending on Supernatural's terms.
• Supernatural has materially changed the service (removed all coaches in your region, stopped releasing new content, or shut down for your VR platform).
• You were charged in error (duplicate charges, unauthorized charges, or billing system failures).
• Recent user reports (January 2026) indicate Supernatural has offered case-by-case prorated refunds when the service will not provide new content during your remaining billing period.

How to request a refund

If you believe you qualify for a refund, contact Supernatural support at support@getsupernatural.com with your account email, the amount charged, the billing date, and the reason you're requesting a refund. Be factual and specific. Keep copies of your billing emails and any communication with support.

If Supernatural denies your refund request without justification, you can escalate to your payment processor (Apple, Google, Meta, or your bank) within 60 days of the charge. Additionally, you can lodge a complaint with the Consumers Association of Singapore (CASE) if you believe the company violated consumer protection law.

Stopee emphasizes that refunds are not guaranteed under standard policy, but they are negotiable in circumstances where the service has failed to deliver or you cancelled within a statutory cooling-off period.

Your consumer rights in singapore

Understanding your legal standing empowers you to cancel with confidence and escalate if the company resists.

Key protections under the consumer protection (Fair trading) act

• Right to transparent billing: Supernatural must clearly disclose the renewal date, amount, and billing frequency before you subscribe. Charges must appear exactly as advertised.
• Right to cancel without penalty: You can cancel at any time. Supernatural cannot impose early termination fees, fines or lock-in periods beyond your current billing cycle.
• Right to easy cancellation: The cancellation process must be as simple as subscription. If you subscribed online, you must be able to cancel online without calling support.
• Right to dispute charges: If you were billed twice or charged after cancellation, you can dispute the charge with your payment provider within 60 days.
• Right to cooling-off period: Many digital services offer a 14-day no-questions-asked cancellation window. Check Supernatural's terms to confirm whether this applies to you.

Escalation path if supernatural refuses to cooperate

If Supernatural ignores your cancellation request, delays your refund, or continues charging after you've cancelled, escalate as follows:

1. Email support again with the reference number of your first email and a clear 7-day deadline for a response.
2. Contact your payment provider (Apple, Google, Meta, or your bank) and dispute the charge as unauthorized.
3. Lodge a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0315.
4. If the amount is substantial (over S$5,000), consider small claims court through the State Courts.

Stopee advocates for transparent corporate practices, and most companies, including Supernatural, comply once they receive formal escalation. Your rights are real and enforceable.

Common cancellation mistakes to avoid

Cancellation can feel straightforward but small missteps create frustration and unwanted charges.

Mistake 1: cancelling through the wrong platform

If you subscribed via the Meta Quest app, cancelling through the Apple App Store will not work. The two systems are separate. Supernatural cannot see an Apple cancellation if your renewal was set to occur through Meta. Always cancel through the exact platform where you see the recurring charge appearing on your billing history.

Pro tip: Check your credit card or payment app statement now. Look for "Supernatural," "Apple," "Google," or "Meta" to identify your billing source. Cancel there.

Mistake 2: not saving cancellation confirmation

Supernatural's system can glitch, or support staff may claim they have no record of your cancellation. If you are charged after cancelling and have no proof, disputing the charge with your bank becomes harder. Take screenshots of the confirmation page, save cancellation emails, and store both in a folder labeled "Supernatural cancellation."

Mistake 3: assuming cancellation is instant

After you cancel, you still have access until the renewal date. Some users panic thinking they've lost access immediately and re-subscribe. You have not lost anything; you're simply using the remainder of your paid period. This is not a bug; it's how all subscriptions work. Enjoy the final workouts if you wish.

Mistake 4: ignoring retention offers

Apple, Google and Meta often display discounted pricing when you tap "Cancel subscription" (e.g., "Stay for S$5 this month"). If you've genuinely decided to cancel, do not accept these offers. They restart your subscription and often revert to full price after the promotional period.

Mistake 5: deleting your account too soon

Account deletion is permanent and separate from cancellation. If you delete your account before cancellation is confirmed, Supernatural may claim they cannot process your cancellation request. Cancel the subscription first, confirm the cancellation, and delete your account only after you're certain no further charges will occur.

Timeline and what to expect after cancelling

Knowing the sequence of events removes guesswork from the cancellation process.

Cancellation timeline

If you don't see the expected charge stop

Your renewal date arrives and you check your bank or app store billing history. You notice Supernatural charged you again. This should not happen after cancellation, but glitches occur. Contact support immediately and reference your cancellation confirmation. Disputes must be filed within 60 days of the erroneous charge. Stopee recommends checking your billing statement three days after your renewal date, while the charge window is still fresh.

Comparison: cancel now vs. keep supernatural

A final decision tool to confirm whether cancelling aligns with your fitness goals and budget.

Reasons to keep supernatural

• You use the app 2+ times per week; the immersive coaching motivates you in ways free YouTube videos do not.
• You own a Meta Quest headset and use it regularly for other apps; Supernatural justifies the VR investment.
• The annual plan (S$135/year or S$11.25/month) fits comfortably in your fitness budget.
• You are part of an active community of Supernatural users and enjoy the social aspect.
• The variety of coaches and workout styles (boxing, cardio, stretching) keeps you engaged month-to-month.

Reasons to cancel supernatural now

• You use the app fewer than once per week; the monthly cost outweighs the value you extract.
• You have no active VR headset or sold your Meta Quest.
• You prefer free YouTube fitness channels, gym classes or other free VR apps.
• Budget is tight and every S$13.50 matters to your monthly expenses.
• New content releases have slowed and you've completed most workouts.
• You experienced billing errors or poor customer support.

Checklist: before, during and after cancellation

A practical reference to ensure you don't miss any step and stay organized.

Before you cancel

• Identify which platform you're billed through (Apple, Google, Meta, or Supernatural website).
• Check your most recent billing statement to confirm the amount charged.
• Note your renewal date (this is when your access will end).
• Take a screenshot of your account dashboard showing the active subscription.

During cancellation

• Log in to the correct platform (matching your billing method).
• Navigate to subscriptions or account settings.
• Click "Cancel subscription" and read any final message Supernatural displays.
• Confirm the cancellation action.
• Immediately screenshot the confirmation page showing cancellation is complete.

After you cancel

• Save the confirmation email you receive (usually within 24 hours).
• File both the screenshot and email in a folder labeled "Supernatural cancellation."
• Mark your calendar for your renewal date (three days before) as a billing check reminder.
• On the renewal date, log into your bank or payment app and verify no charge occurred.
• If a charge appears, contact support immediately with your cancellation confirmation reference.

Frequently reported issues and solutions

Common problems consumers face when cancelling, and how to resolve them quickly.

Issue: "I cancelled but was still charged after my renewal date"

This occasionally happens if your cancellation did not sync across Supernatural's systems. First, verify the cancellation is truly complete by logging into the app. If you cannot access content or see a "subscribe now" prompt, the cancellation worked. If you still have access and were charged again, contact support immediately with your cancellation confirmation. Request an immediate refund. If refused, dispute the charge with your bank within 60 days.

Issue: "I can't find the cancel button in the app"

Supernatural does not allow in-app cancellation for all subscription types. If you subscribed through an app store (Apple, Google, Meta), you must cancel through that store's app or website, not within Supernatural itself. If you subscribed on the Supernatural website, log into getsupernatural.com and look for "Manage membership" or "Account settings." If the button remains hidden, email support@getsupernatural.com directly and request cancellation by email.

Issue: "I received a refund offer from supernatural but i don't want to accept it"

Some retention emails or support messages offer partial refunds to keep you subscribed. You are under no obligation to accept these offers. Simply decline and proceed with cancellation. The company cannot force you to stay subscribed. Stopee advises responding clearly: "I want to cancel my subscription, not accept a discount. Please confirm the cancellation."

Contacting supernatural support

If cancellation becomes difficult or you need escalation, you have direct support channels.

Support contact details

• Email: support@getsupernatural.com (response time typically 2-5 business days).
• In-app support: Open Supernatural, go to settings or account, and look for "Help" or "Contact support."
• Web: Visit getsupernatural.com and look for a "Contact us" or "Support" link at the bottom of the page.

Template for a cancellation support email

If you email support, use this template to ensure your request is clear and documented:

Subject: Cancellation request for account [your account email]

Hello, I am requesting immediate cancellation of my Supernatural subscription effective immediately. My account email is [your email], and my renewal date is [date]. Please confirm cancellation within 24 hours and provide a cancellation reference number. I have already attempted cancellation through [app store/website], but I want support to confirm this on your end to prevent future charges. Thank you.

Send this email and wait for a response. If support does not reply within 5 business days, escalate to CASE or dispute the charge through your bank. Stopee advocates for swift, respectful support interactions, and Supernatural should honour your request professionally.

Final steps and moving forward

Cancelling Supernatural marks the end of one fitness journey and the beginning of another.

After cancellation is confirmed

You now have two clear windows: your remaining access until the renewal date, and your post-cancellation period. Use the remaining time to download or screenshot any workout data, notes or personal records you want to keep offline. After access expires, your account remains viewable (you can log in to see past statistics) but is no longer active.

If you cancel due to cost, explore free or lower-cost alternatives: YouTube fitness channels, gym memberships, other VR fitness apps, or free trials of similar services. If you cancel due to disengagement, return to Supernatural only if your motivation and schedule change. Do not reactivate out of guilt or habit.

Filing a complaint if needed

If Supernatural violated consumer protection law, continued charging after cancellation, or made cancellation deliberately difficult, file a formal complaint with the Consumers Association of Singapore (CASE). You can reach them at www.case.org.sg, by phone at 6100 0315, or by post at 93 Clementi Road, Singapore 129959. Provide your name, account details, cancellation confirmation, proof of charges, and a description of the issue. CASE mediates between consumers and businesses and may recover damages on your behalf.

Stopee's commitment to your cancellation success

Cancelling a subscription should never be as hard as signing up, yet many companies make it deliberately opaque. Stopee exists to demystify this process and put control back in your hands. Whether you cancel Supernatural, any app store subscription, or a long-term service contract, you deserve clarity, speed, and fair treatment. Stopee has helped thousands of consumers cancel with confidence, supported by real consumer rights and practical step-by-step guidance. Your decision to leave Supernatural is valid, your cancellation is your right, and Stopee is here to ensure it happens smoothly.

Use this guide, follow the steps that match your billing method, keep your confirmations, and verify your billing statement after the renewal date. You are in control. Cancel when you're ready, and do so knowing you've protected your rights and your wallet.