Manage Sweat

How to cancel sweat and protect your fitness subscription in singapore

Understanding sweat and what you're paying for

Sweat is a subscription-based fitness app that delivers trainer-led workout programs spanning strength training, high-intensity interval training (HIIT) and yoga through your mobile device or web browser. You stream guided sessions, track your progress and access structured training programs designed by certified trainers. The app runs on iOS, Android and via the Sweat WebApp, so cancellation depends entirely on which platform you used to purchase your subscription.

Before you cancel, understand exactly what you have signed up for and why you might want to walk away. Stopee exists to help you make informed cancellation decisions, and we want you to know your rights before you take action.

What sweat offers

Sweat provides access to hundreds of on-demand workout videos, progress tracking, workout history, customisable training plans and content specifically designed by trainer Kayla Itsines (if you purchase the premium tier). You retain access to your saved workouts and progress data even after cancellation until your billing cycle ends. The app syncs across devices, so you can start a workout on your phone and review your stats on the web.

Why people cancel sweat

Common reasons for cancellation include switching to a cheaper fitness app, returning to in-person gym training, losing motivation to use the app regularly or discovering the content doesn't match your fitness level. Others cancel because they did not realise they had a subscription active, or because the cost has risen significantly from the promotional rate they signed up at. Whatever your reason, Stopee supports your right to cancel without obstacles.

How much you are paying: sweat subscription pricing in singapore

Sweat pricing varies depending on which promotional offer you received and which platform you purchased through, but here is what you can expect to pay in Singapore dollars.

Pro tip: Write down your subscription plan name and the price you are currently paying. When you cancel, take a screenshot of the confirmation email. Stopee recommends keeping cancellation proof for at least 12 months in case of billing disputes.

Your consumer rights when cancelling sweat in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services like Sweat subscriptions. You have specific legal rights that override Sweat's standard cancellation policy if certain conditions apply to you.

What the law says about refunds and cancellation

Under the Consumer Protection (Fair Trading) Act, Sweat cannot enforce unfair contract terms or deny you cancellation without reasonable cause. Sweat's stated policy says it offers no refunds for change of mind, unused time or accidental purchases unless the law requires it. However, the law itself provides exceptions. If you are a consumer purchasing for personal use (not business), you have the right to cancel for any reason within a reasonable timeframe if the terms were not made clear at purchase.

If Sweat describes unlimited access but restricts features, or if the app did not work as advertised when you subscribed, you may have grounds to request a refund under consumer protection rules. Stopee advises documenting any issues (screenshots, error messages, emails from support) before you escalate your cancellation request.

When to escalate to a consumer authority

If Sweat refuses to cancel your subscription or process a refund you believe you are entitled to, contact the Consumers Association of Singapore (CASE) or the Infocomm Media Development Authority (IMDA). Stopee recommends keeping a dated log of your cancellation attempts, including the date you submitted your request, the method you used and any response from Sweat. This creates a clear record if you need to file a formal complaint.

Step-by-step cancellation: choose your platform

Your cancellation method depends on where you purchased Sweat: through the Apple App Store (iOS), Google Play Store (Android) or directly through the Sweat WebApp on the website. Follow the exact steps for your platform to avoid delays or failed cancellation attempts.

Cancel sweat on iPhone or iPad (Apple app store)

If you subscribed to Sweat via the Apple App Store, you must cancel through Apple's subscription settings. Uninstalling the app or deleting your Sweat account will not stop the charges.

1. Open the Sweat app and tap your profile icon (usually bottom right or top left).
2. Scroll down and select "Cancel Subscription" or "Manage Subscription".
3. Complete the cancellation survey if Sweat asks you why you are leaving (optional but may unlock retention offers).
4. Tap "Confirm Cancellation" when prompted.
   • Apple will redirect you to Apple ID Subscriptions to finalise the cancellation.
   • Confirm the cancellation in the Apple system; you will see a message saying your subscription ends on [date].
5. You will receive a cancellation confirmation email from Apple within a few minutes.

Alternative method via iOS Settings: If the in-app method does not work, open Settings on your iPhone or iPad, tap your name at the top, select "Subscriptions", find "Sweat", tap it, then tap "Cancel Subscription".

Warning: Do not simply delete the Sweat app and expect your subscription to end. Charges will continue on the next billing date. Always follow the cancellation steps above.

Cancel sweat on android (Google play store)

Android users must cancel through Google Play Store, not by removing the app from their device. Sweat may also allow cancellation through its in-app menu, but Google Play is the authoritative method if you purchased through Google's store.

1. Option A: Open the Sweat app and tap your profile icon.
2. Scroll to "Cancel Subscription" or "Manage Subscription".
3. Complete any cancellation survey and confirm.
   • The app will prompt you to open Google Play Store to finalise cancellation.
4. Option B: Open Google Play Store, tap your profile icon (top right), select "Subscriptions", tap "Sweat", then tap "Cancel Subscription".
5. Confirm the cancellation when Google Play asks you to confirm; you will see the end date of your subscription.
6. Check your email for a cancellation confirmation from Google Play within minutes.

Pro tip: Google Play allows you to cancel within 48 hours of purchase if you are trying to reverse an accidental charge. If you bought Sweat by mistake in the last 48 hours, use Google Play's refund process instead of a standard cancellation.

Warning: Uninstalling the Sweat app from your Android device will not cancel your subscription. You must complete the cancellation in Google Play Store as shown above.

Cancel sweat via the web app

If you subscribed directly through the Sweat website (join.sweat.com), you cancel through the same portal. This method applies if you entered your card details directly into Sweat's system rather than purchasing through Apple or Google.

1. Visit join.sweat.com and log in with your email address and password.
2. Tap or click your profile icon or account menu (usually top right).
3. Navigate to "My Subscription" or "Subscription Settings".
4. Click "Edit" next to your active subscription plan.
5. Select "Cancel Subscription" from the options displayed.
6. Complete any survey questions about why you are cancelling (optional).
7. Confirm your cancellation when Sweat displays the final confirmation screen.
   • You will see a message stating your subscription will end on [date].
   • You will receive a confirmation email to the address associated with your Sweat account.

Pro tip: If you can no longer log into your Sweat account, email Sweat support directly with your registered email address and request manual cancellation. Keep a copy of this email for your records.

What happens after you cancel sweat

Cancellation can feel uncertain because you do not lose access immediately, and you might wonder if the subscription truly ended. Here is exactly what occurs once you complete the cancellation process.

Your access and data after cancellation

You retain full access to Sweat, including all workouts, progress tracking and saved routines, until the last day of your current billing period. If you are on a monthly plan, you can use the app through the end of that month. If you have a yearly subscription, you can access all features through the last day of the year you paid for. Your account data, workout history and saved programs remain stored in your Sweat account indefinitely, even if you do not resubscribe.

After your access expires, you will not be able to stream new workouts or access trainer-led content unless you resubscribe. You can still view your historical progress, saved workouts and personal records on a free, limited account.

Auto-renewal stops immediately

Once you confirm cancellation, Sweat will not charge you again after your current billing period ends. Auto-renewal stops completely. You will not receive surprise charges or be enrolled in a new plan automatically. This is a binding action: Stopee wants you to know that cancellation takes effect immediately even though your access continues until the billing cycle concludes.

Confirming your cancellation worked

Do not assume cancellation is complete just because the app confirmed it. Take these steps within 48 hours to verify:

• Check your email (including spam and promotions folders) for a cancellation confirmation from Apple, Google Play or Sweat directly.
• For iOS: open Settings, tap your name, go to Subscriptions and confirm Sweat no longer appears or shows as "Expired".
• For Android: open Google Play Store, tap your profile, go to Subscriptions and verify Sweat no longer shows as an active subscription.
• For web: log into join.sweat.com and confirm "My Subscription" no longer shows an active plan or shows "Cancelled" status.

Pro tip: Set a calendar reminder for the day after your current billing period is supposed to end. Check your bank or credit card statement to ensure no charge appears on that date. Stopee recommends keeping cancellation confirmation emails as proof for 12 months.

Refunds and recovery: what you can actually get back

Sweat's standard refund policy states clearly that it does not issue refunds for change of mind, unused time, accidental purchases or medical reasons unless required by law. However, your situation may qualify for an exception under Singapore consumer law.

Sweat's refund policy

Sweat does not automatically refund subscription fees if you change your mind after purchasing. If you purchased a 12-month plan and want to cancel after one month, Sweat typically will not refund the remaining 11 months. This is a blanket policy stated in Sweat's terms and conditions.

However, this policy is subject to consumer protection law. Stopee advises that if Sweat failed to disclose auto-renewal clearly at the point of purchase, or if the service did not work as advertised, you may have legal grounds to request a refund regardless of Sweat's policy.

Refunds through apple app store

Apple allows you to request a refund for in-app purchases and subscriptions within a limited timeframe, typically 14-90 days depending on the circumstances. To request a refund for Sweat via Apple:

• Visit reportaproblem.apple.com and sign in with your Apple ID.
• Select the Sweat subscription charge you want to dispute.
• Choose a reason: "I don't think this purchase is legitimate", "I did not authorize this", "The product was not as described", or "I no longer want this subscription".
• Submit your request and wait for Apple's response (usually within 48 hours).

Apple may grant the refund immediately or request additional information. Stopee recommends being honest and specific about why you want a refund; vague requests are more likely to be denied.

Refunds through google play store

Google Play gives you 48 hours from purchase to request a full refund without explanation. If you bought Sweat less than 48 hours ago and no longer want it, you can cancel and receive your money back immediately:

• Open Google Play Store and tap your profile icon.
• Go to "Subscriptions" and find Sweat.
• Select "Cancel Subscription".
• Google will offer a refund for your most recent billing period if you cancelled within 48 hours; accept it.

If more than 48 hours have passed, Google may still consider a refund request if you open a support ticket on Google Play, but it is less likely to succeed. Pro tip: Document exactly when you purchased and when you requested cancellation, as Google may ask for this proof.

Direct refunds from sweat

If you purchased through the Sweat WebApp directly (not Apple or Google), you can request a refund by emailing Sweat support with your registered email address, order ID and reason for the request. Sweat's standard policy says no, but if you purchased by mistake or the service did not function for the entire period you paid for, explain this clearly. Stopee has seen customers succeed with refund requests when they provide evidence of technical issues or broken features during their subscription period.

Common mistakes that delay or block cancellation

Cancelling Sweat should be straightforward, but many people sabotage the process by taking shortcuts or misunderstanding how the system works. Here are the traps to avoid so your cancellation actually sticks.

Thinking the app deletion cancels your subscription

This is the most common mistake. Removing the Sweat app from your phone does absolutely nothing to stop the charges. Sweat's server continues to bill your Apple ID, Google Play account or credit card every month or year, regardless of whether the app exists on your device. You must explicitly cancel the subscription through the appropriate platform (Apple, Google or the web), not just delete the app.

Cancelling through the wrong platform

If you purchased Sweat through the Apple App Store, you must cancel through Apple, not Google Play. If you bought through Google Play, you must cancel in Google Play, not through the app itself. If you subscribed on the web, you must cancel on the web. Cancelling through the wrong system will not work, and you will still be charged. Always return to the exact platform where you originally signed up.

Ignoring the cancellation survey

When you tap "Cancel Subscription", Sweat often presents a survey asking why you are leaving and offering retention discounts. Some people skip the survey thinking it is required, then the cancellation does not complete. Always complete the survey (even if just to skip to the next screen) and confirm cancellation explicitly before closing the window.

Not checking for confirmation email

After cancellation, you should receive a confirmation email from Apple, Google or Sweat within minutes. If you do not see it, check your spam folder or your email provider's promotions tab. Stopee recommends searching for "Sweat" or "subscription" in your inbox to find the confirmation. If you see no confirmation email within one hour, log back into your subscription settings and verify the status manually. Lack of an email does not mean cancellation succeeded.

Forgetting to cancel before a renewal date

If your subscription renews before you cancel, you have already paid for another period. Cancellation stops future charges, but the most recent charge is already processed. Many people discover a charge on their bank statement and then cancel, thinking they are getting a refund, but they are only stopping the next charge. To avoid this, cancel at least 5 business days before your renewal date. Stopee recommends setting a phone reminder 10 days before renewal.

Checklist to confirm your sweat cancellation is complete

Use this list to verify that your cancellation worked and that no surprises await you on your next billing date.

• I received a cancellation confirmation email within 1 hour of cancelling.
• I can still access Sweat workouts and my profile through the end of my billing period.
• My subscription no longer shows as "active" in Apple Settings, Google Play, or the Sweat WebApp.
• I have screenshotted the cancellation confirmation email and saved it to my phone or computer.
• I have set a calendar reminder for the day after my current billing period ends to check for surprise charges.
• I checked my bank or credit card app and no new Sweat charge appears on my most recent statement.
• I noted the date of my cancellation, the method I used and the end date of my access in a personal record.

What to do if sweat will not let you cancel

In rare cases, the cancellation process fails, Sweat's app crashes during cancellation, or the system does not recognise your request. If you have followed all the steps above and Sweat continues to charge you, escalate the issue immediately.

Escalation steps

First, try cancelling through a different platform. If you used the app and it failed, try the web. If the web failed, try your phone's settings (Apple or Google). If all methods fail, contact Sweat support directly by email, clearly stating that you have attempted cancellation multiple times and have proof (include the dates and methods you tried). Warning: Support responses may take 5-10 business days, so start this process as soon as you discover cancellation failed.

If Sweat support does not respond or refuses to cancel without a valid reason, escalate to your payment platform (Apple or Google) or your bank. Tell them that Sweat has refused to honour your cancellation request. Apple, Google and your bank have leverage to force Sweat to stop charges. Pro tip: Contact the Consumers Association of Singapore (CASE) at 6100-0315 or visit www.case.org.sg if a company refuses to cancel after 14 days and you believe they are acting unfairly. Stopee encourages you to lodge a complaint with CASE; it is free and the authority can compel the company to respond.

Comparing sweat to alternatives: should you cancel or stay?

Before you cancel Sweat, consider whether another fitness app might suit you better or whether the cost is truly worth it. Here is how Sweat stacks up against similar options available in Singapore.

If you are paying S$32.98 per month and barely using Sweat, or if you have found a cheaper alternative that you prefer, cancellation makes financial sense. Stopee recommends calculating how much you have paid Sweat in the last 12 months and dividing it by the number of times you actually opened the app. If the cost per use is more than S$2-3 per workout, you might be paying for convenience you are not using.

Key takeaway: protect your right to cancel

Sweat is a legitimate fitness subscription, but like all recurring services, it relies on users forgetting to cancel or being confused by the process. You have the legal right to cancel at any time, and you have the right to a refund in specific circumstances under Singapore consumer law. Do not hesitate to ask for help or escalate to a consumer authority if Sweat refuses to honour a valid cancellation request.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and understand their rights when companies make cancellation difficult. Whether you are leaving Sweat because you found a better app, because the cost is too high, or because you simply do not use it anymore, your decision is valid. Follow the platform-specific steps in this guide, keep your cancellation confirmation email, and verify the cancellation worked before your next billing date. If you encounter any issues, Stopee and the Consumers Association of Singapore are resources you can turn to.

Your subscription is your choice, and your right to cancel is yours to exercise. Take action today, stay organised, and move forward with confidence knowing Stopee supports consumer empowerment across Singapore.