Manage Sweatcoin

How to cancel sweatcoin and stop paying for premium in singapore

Understanding sweatcoin and why you might want to cancel

Sweatcoin is a fitness app that converts your outdoor steps into digital currency, which you can redeem for products, services, or premium features. The app operates on a freemium model: the basic version is free, but paid Premium plans unlock higher step earnings, remove daily caps, remove ads, and offer exclusive rewards.

If you've signed up for Premium and now want to exit, Stopee is here to guide you through the exact steps. Cancellation in Singapore is straightforward once you know which platform you used to subscribe.

Who uses sweatcoin and what does premium cost

Sweatcoin attracts fitness enthusiasts across Singapore who want a financial incentive to walk more. The app tracks outdoor movement and rewards consistent activity with its proprietary currency.

Premium subscriptions are optional but popular among active users. Approximate Singapore Dollar pricing is shown below (prices may vary by region and change seasonally).

When cancellation makes sense

You might cancel Sweatcoin Premium if your activity has dropped, rewards feel too small, or you prefer free fitness alternatives. You may also cancel if you're unhappy with earnings caps, app performance, or the marketplace selection in your region.

Whatever your reason, cancelling should take fewer than 5 minutes once you locate the right button in your app or account dashboard.

Sweatcoin pricing in singapore

Before you cancel, review what you're paying and what features you'd lose. This table shows typical Premium plan costs in Singapore Dollars.

Where your money goes

If you subscribed via the Apple App Store, Google Play Store, or directly on the web (card or PayPal), your billing method determines how you cancel and request refunds. Each platform has different cancellation routes, which Stopee details in full below.

How to cancel sweatcoin on iOS (Apple app store)

If you subscribed to Sweatcoin Premium through the Apple App Store on your iPhone or iPad, you must cancel via Apple's subscription manager, not the Sweatcoin app itself. Here's how.

Cancel directly in the sweat app (iOS)

1. Open the Sweat app on your iPhone or iPad.
2. Tap the Profile icon (bottom right, usually a person symbol).
3. Scroll to the very bottom of your profile screen.
4. Look for "Cancel Subscription" or similar wording and tap it.
   • You will be prompted to complete a brief cancellation survey (optional but Sweatcoin may ask why you're leaving).
   • After the survey, you'll be redirected to Apple ID settings to confirm cancellation.
5. Complete the cancellation in Apple ID settings and confirm.
6. You should receive an email confirmation from Apple within minutes.

Cancel via iOS settings (manual route)

If the in-app option doesn't work or you prefer to cancel directly from your phone settings, use this method.

1. On your iPhone or iPad, open Settings.
2. Tap your name at the top (Apple ID profile).
3. Tap "Subscriptions".
4. Find "Sweat" or "Sweatcoin" in the list of active subscriptions.
5. Tap it and select "Cancel Subscription".
6. Confirm the cancellation and note the end date of your paid period.

Warning: Deleting the Sweat app from your phone does not cancel your subscription. You must use one of the methods above, or your payment method will continue to be charged when your current billing cycle renews.

Pro tip: Save your Apple ID confirmation email as proof of cancellation. This protects you if you're charged again by mistake.

How to cancel sweatcoin on android (Google play store)

Android users who subscribed via Google Play Store have two straightforward options: cancel in the Sweat app or directly in the Google Play Store app. Both are quick and equally reliable.

Cancel in the sweat app (Android)

1. Open the Sweat app.
2. Tap your Profile (bottom right).
3. Find and tap "Cancel Subscription".
4. Complete the cancellation survey if prompted.
5. Confirm your cancellation on screen.
6. Check your email for a confirmation message from Google Play.

Cancel via google play store app

If the in-app cancellation doesn't work, or you prefer to manage it from your Play Store account, follow this route.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right corner).
3. Select "Manage subscriptions" or "Subscriptions".
4. Find and tap "Sweat" or "Sweatcoin".
5. Tap "Cancel subscription".
6. Select your cancellation reason (optional).
7. Confirm the cancellation and note your end date.

Pro tip: Google Play will show you the exact date your subscription renews. If today is before that date, you can still use Premium until that date arrives.

How to cancel sweatcoin on the web (card or PayPal)

If you signed up for Sweatcoin Premium directly on the web using a debit card, credit card, or PayPal account (rather than through an app store), you must cancel from the Sweatcoin web portal. This applies whether you subscribed on a computer or mobile browser.

Cancel your web subscription

1. Visit join.sweat.com in your browser and log in with your Sweatcoin email and password.
2. Click or tap your profile icon (usually top right).
3. Navigate to "My Subscription" or "Subscription Settings".
4. Look for an "Edit" button or pencil icon next to your active plan.
5. Click "Cancel Subscription".
6. Follow any on-screen prompts to confirm the cancellation.
7. You will receive a confirmation email at your registered email address. Save this email as your proof of cancellation.

Warning: If you subscribed via the web but used a third-party payment processor (e.g., Stripe), your cancellation may take up to 24 hours to fully process. Check your email again the next day if you don't see immediate confirmation.

Pro tip: Log back into join.sweat.com the next day to verify that your subscription status now shows "Cancelled" or "Free". This confirms the cancellation worked.

What happens after you cancel sweatcoin

Cancelling Sweatcoin Premium can feel uncertain if you don't know what comes next. Here's exactly what you'll experience after you submit your cancellation.

Your access during the current billing cycle

You do not lose Premium features immediately after cancellation. Instead, you retain full access to paid features until the end of your current billing period. This means if you cancel on day 5 of a monthly subscription, you keep Premium until the end of that month.

This is a consumer protection standard: you pay for time, and you get to use it in full.

What happens on your renewal date

On the date your current billing cycle ends, your account automatically downgrades to the free Sweat version. You will no longer earn doubled steps, your daily earnings cap returns, ads reappear, and you lose access to premium rewards.

Recurring billing stops completely. You will not be charged further unless you manually re-subscribe to Premium later.

Preserving your account data

Sweatcoin retains your account data (step history, earned Sweatcoins, profile information) indefinitely under its privacy policy. You can continue to use the free app and view your lifetime stats even after cancelling Premium.

If you want to save personal information or download your step history before cancelling, Stopee recommends doing so beforehand, though it's not required.

Can you get a refund for sweatcoin premium

Refund eligibility depends on where you subscribed and how long you've been billed. Sweatcoin's official policy and Singapore consumer law both come into play here.

Refunds for web, card, and PayPal subscriptions

Sweatcoin's standard policy does not provide refunds or pro-rata credits for cancellations, change of mind, accidental purchases, or unused time. However, Singapore law may override this.

Under the Consumer Protection (Fair Trading) Act, you may have a right to cancel and claim a refund if you subscribed via unsolicited means (e.g., misled by misleading advertising). To pursue a refund, contact Sweatcoin's UK office in writing (address below) within 30 days of your subscription purchase, stating your grounds.

Refunds through apple app store

If you purchased Premium via the Apple App Store, Apple-not Sweatcoin-handles refunds. You must request refunds directly from Apple within 14 days of purchase.

1. Visit reportaproblem.apple.com and sign in with your Apple ID.
2. Find your Sweatcoin subscription charge in your purchase history.
3. Click "I'd like to request a refund or report an issue".
4. Select your reason (e.g., "I did not authorise this charge" or "I want to cancel my subscription").
5. Submit your request.
6. Apple will review and respond within 5 business days.

Pro tip: Apple refunds are fastest if you request them within 48 hours of purchase. After 14 days, Apple rarely grants refunds unless you have a strong case.

Refunds through google play store

Google Play offers a 48-hour full refund window for subscription purchases. After 48 hours, refunds are unlikely.

1. Open the Google Play Store app and go to your profile (top right).
2. Tap "Manage subscriptions".
3. Find "Sweat" and open it.
4. Tap the three dots (menu) and select "Report a problem".
5. Explain your issue and submit.
6. Google will investigate and email you a decision within 3-5 business days.

Warning: Requesting a refund from Google does not automatically cancel your subscription. You must cancel separately to stop future charges.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you specific rights when you contract with digital services like Sweatcoin. Knowing these rights empowers you to push back if Sweatcoin refuses to honour your cancellation or denies a refund you deserve.

Cooling-off rights and unsolicited contracts

If you subscribed to Sweatcoin Premium following unsolicited contact (push notification, misleading ad, or email promotion), the Consumer Protection Act grants you a 14-day cooling-off period from the date of subscription. During this window, you can cancel and demand a full refund without penalty.

To exercise this right, you must notify Sweatcoin in writing within 14 days. Stopee recommends keeping proof of when you subscribed and any communications that led to your purchase.

Misleading or deceptive conduct

If Sweatcoin's marketing, pricing display, or terms misled you into subscribing (e.g., hidden renewal dates, misleading earnings projections), you may have grounds to claim a refund under the Consumer Protection (Fair Trading) Act. The Competition and Consumer Commission of Singapore (CCCS) enforces this law.

Document any evidence of misleading conduct and report it to the CCCS if Sweatcoin refuses to cooperate.

Escalation to the competition and consumer commission of singapore

If Sweatcoin ignores your cancellation request, refuses a justified refund, or continues charging after you cancel, escalate to the CCCS.

File a complaint at www.cccs.gov.sg/contact-us. Provide proof of your subscription, cancellation attempts, and unwanted charges. The CCCS has authority to compel Sweatcoin to refund and stop unfair practices.

Common mistakes when cancelling sweatcoin

Cancellation mistakes can be frustrating, especially if you're charged again by accident. Here are the pitfalls that catch Stopee users most often, and how to avoid them.

Deleting the app instead of cancelling the subscription

This is the most frequent error. Removing the Sweat app from your phone does absolutely nothing to your subscription. Your payment method will continue to be charged on renewal day. You must explicitly tap "Cancel Subscription" in the app, App Store, Play Store, or web portal.

Cancelling in the wrong place

If you subscribed via Google Play but try to cancel in the Sweatcoin web portal, your cancellation may not work. Always cancel where you subscribed. Check your email receipt or payment statement to confirm your subscription origin, then use the matching cancellation method from this guide.

Forgetting to confirm the cancellation survey

Some Android and iOS users skip the cancellation survey, thinking the process is complete. The survey is often a required step to finalise cancellation. Always complete it and wait for the confirmation email before assuming you've successfully cancelled.

Not saving your confirmation email

After cancellation, Apple, Google, or Sweatcoin will email you a confirmation. Keep this email for at least 6 months. If you're charged again by mistake, this email is your proof that you cancelled, and you can demand an immediate refund with it as evidence.

Cancelling too late in your billing cycle

If you cancel on the day before your monthly renewal, you'll be charged one final time. The renewal date is fixed; cancellation only stops future charges. Plan your cancellation for early in your cycle if you want to avoid a final payment.

Sweatcoin cancellation checklist

Use this checklist to ensure your cancellation is complete and protected. Tick off each step as you go.

• Confirm which platform you subscribed on (Apple App Store, Google Play, or web).
• Log in to the correct platform's account or app.
• Navigate to "Cancel Subscription" and follow all on-screen prompts.
• Complete any surveys or confirmation screens asked of you.
• Note the end date of your current billing cycle (shown on screen or in confirmation email).
• Receive and save your cancellation confirmation email.
• Wait 24 hours, then log back into your Sweatcoin account to verify your subscription status shows "Free" or "Cancelled".
• Check your payment method (bank or PayPal) on renewal day to confirm no charge appears.
• If you were charged after cancellation, contact your bank or PayPal immediately and file a dispute within 60 days.

Should you cancel sweatcoin premium

Deciding whether to cancel is personal, but Stopee can help you weigh the trade-offs. Here's when cancellation makes sense and when Premium might still be worth it.

Reasons to cancel

Cancel Premium if your daily step count has dropped below 8,000-10,000 steps per day (the breakeven point where Premium earnings justify the monthly cost), if you dislike the reward marketplace selection, if you're unhappy with app performance or bugs, or if you want to try a competitor like Step, Google Fit rewards, or Samsung Health incentives.

You should also cancel if you're strapped for cash and prefer to keep the S$8.20 monthly for essentials. Financial health always comes first.

Reasons to keep premium

Keep Premium if you walk 15,000+ steps daily (meaning your Sweatcoin earnings will significantly exceed the subscription cost), if you value ad-free experience, or if the premium rewards marketplace has items you genuinely want.

Premium can pay for itself in as little as 3-4 weeks if you're highly active.

Contact sweatcoin for further help

If you encounter errors during cancellation, aren't charged as expected after cancelling, or need to escalate a billing dispute, contact Sweatcoin directly. The company is registered in the United Kingdom, and correspondence should be sent to their registered office.

Sweatcoin contact details

SweatCo Ltd, 71 Worship Street, London EC2A 2BE, United Kingdom.

Email support is available through the Sweat app (Profile > Help or Support section). Use email for written proof of your complaint, cancellation, or refund request.

Include your Sweatcoin account email, the date you subscribed, the date you cancelled, your subscription platform (Apple, Google, or web), and a clear description of your issue.

Summary: cancelling sweatcoin with confidence

Sweatcoin Premium cancellation is a straightforward process once you know which platform to use. Whether you subscribed on iOS, Android, or the web, you can cancel in under 5 minutes using the step-by-step guides above. Your Premium features remain active until your billing cycle ends, and no refund penalty applies if you're outside your cooling-off period (though you may be entitled to one under Singapore consumer law if you were misled).

If Sweatcoin refuses to cancel or continues charging after you've submitted your cancellation request, escalate to the CCCS or file a chargeback with your bank within 60 days. Your consumer rights are strong in Singapore, and Stopee has guided thousands of users through similar disputes to successful resolution.

Save your confirmation email, verify your subscription status 24 hours after cancelling, and check your payment method on renewal day. Stopee is here to ensure you cancel cleanly and avoid surprise charges. If you run into trouble, revisit this guide or contact Sweatcoin using the address and support channels above. You've got this.