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Cancel Truecoach: Step-by-Step Guide
How to cancel TrueCoach and recover your investment as a fitness professional
Understanding TrueCoach and why you might want to cancel
TrueCoach is a subscription platform designed to help fitness coaches build workout plans, track client progress and manage recurring payments all in one place. Whether you're a coach managing client relationships or a client using the app, understanding how to cancel your subscription puts you back in control of your spending.
What TrueCoach does
TrueCoach connects fitness coaches with their clients through web and mobile apps. Coaches use the platform to create custom workout programmes, share instructional videos and manage client subscriptions. Clients access their assigned training plans and communicate directly with their coaches through the same interface.
The platform operates on a monthly subscription model. Coaches pay based on how many active clients they manage, while clients typically pay coaches directly through the platform's integrated payments system.
Who uses TrueCoach and when cancellation makes sense
Primary users are fitness coaches running small to mid-sized coaching businesses and their paying clients. You might cancel if you've switched to a competitor platform, reduced your client load, found the interface difficult to navigate or simply want to manage payments differently.
If you're a coach considering cancellation, the decision often involves comparing features, pricing and whether TrueCoach still aligns with how you run your business. If you're a client, cancellation usually means you're working with a different coach or pausing your training investment.
Your consumer rights when cancelling TrueCoach in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital services and subscriptions. Knowing your rights strengthens your position if TrueCoach resists your cancellation or refuses a legitimate refund.
What the consumer protection (Fair trading) act covers
Under Singapore law, service providers like TrueCoach must cancel your subscription without unreasonable delay once you request it. They cannot impose hidden fees, require you to jump through unnecessary hoops or pretend your cancellation request was never received.
If TrueCoach charges you after you cancel, you have the right to dispute the charge. The Act also gives you a cooling-off period for certain digital services. While TrueCoach's 90-day money-back guarantee is more generous than what the law requires, your statutory rights remain your safety net if anything goes wrong.
When to escalate and where to report
If TrueCoach refuses to cancel your subscription or doesn't refund you when legally required, you can escalate to the Consumers Association of Singapore (CASE). CASE offers free mediation and will investigate complaints about unfair cancellation practices or withheld refunds.
Document everything: your cancellation request, confirmation emails, payment records and any correspondence with TrueCoach support. This evidence becomes crucial if you need to file a formal complaint.
How to cancel TrueCoach through the web platform
Cancelling your TrueCoach subscription through the web is the most straightforward route and gives you the most control over your cancellation timing.
Step-by-step web cancellation process
- Sign in to your TrueCoach account on the web using your coach or account owner credentials.
- Visit truecoach.co and log in with your registered email and password.
- If you've forgotten your login details, use the password reset option before proceeding.
- Navigate to your Account Settings.
- Look for the account icon or user menu, typically in the top-right corner of the dashboard.
- Select "Account Settings" or "Settings" from the dropdown menu.
- Find the Plan or Subscription section.
- Within Account Settings, locate "Plan", "Subscription" or "Billing".
- You should see your current plan name (Starter, Standard or Pro) and your renewal date.
- Select "Cancel plan" and review your options.
- TrueCoach typically offers two cancellation choices: cancel at the end of your current billing period or cancel immediately.
- Cancelling at the end of your billing period means you keep access until your renewal date; immediate cancellation removes access within hours.
- Pro tip: If you need to retain data, choose end-of-period cancellation so you have time to export your client information.
- Confirm your cancellation selection.
- TrueCoach will ask you to confirm the cancellation and may ask why you're leaving (this is optional feedback, not a barrier to cancellation).
- Complete the confirmation and you'll receive a cancellation acknowledgement on screen.
- Check your email for cancellation confirmation.
- TrueCoach should send a confirmation email within minutes confirming your cancellation date and final billing date.
- Save this email as proof of your cancellation request.
Cancelling app store subscriptions (Apple app store and google play)
If you subscribed to TrueCoach through the Apple App Store or Google Play, you must cancel through those platforms, not through TrueCoach itself. TrueCoach cannot process these cancellations for you, and requesting cancellation through TrueCoach support will not stop your recurring charges.
- For Apple App Store subscriptions:
- Open the App Store app on your iPhone, iPad or Mac.
- Tap your profile icon in the top-right corner.
- Select "Subscriptions".
- Find TrueCoach in the list and tap it.
- Tap "Cancel Subscription" and confirm.
- Warning: Do not simply delete the TrueCoach app; this does not cancel your subscription.
- For Google Play subscriptions:
- Open the Google Play app on your Android device.
- Tap the profile icon in the top-right corner.
- Select "Payments and subscriptions" then "Subscriptions".
- Find TrueCoach and tap "Cancel subscription".
- Confirm your cancellation when prompted.
Warning: Apple and Google handle refunds separately from TrueCoach. If you cancel within Apple's 14-day window or Google's refund window, request your refund directly through the app store, not through TrueCoach support.
TrueCoach pricing and why you should verify your plan before cancelling
Understanding what you're actually paying helps you decide whether cancellation is truly the right move and ensures you're not being overcharged before you leave.
Current TrueCoach pricing in SGD
| Plan | Monthly cost (SGD) | Billing cycle | Client capacity | Best for |
|---|---|---|---|---|
| Starter | S$35.10 | Monthly | Up to 5 active clients | Solo coaches or new trainers |
| Standard | S$86.40 | Monthly | Up to 20 active clients | Growing coaching businesses |
| Pro | S$174.00 | Monthly | Up to 50 active clients | Established multi-client operations |
Hidden costs and payment processing fees
As of January 2026, TrueCoach charges a 5% payment processing fee on every client payment you process through their integrated Payments system. This is separate from your plan cost and applies in addition to your monthly subscription.
If you're using TrueCoach Payments and processing S$1,000 in client fees monthly, you'll pay an additional S$50 in processing charges each month. Before you cancel, calculate whether the total cost (plan plus processing fees) justifies staying or whether switching to a platform with lower fees makes financial sense.
TrueCoach refund eligibility and how to claim your money back
TrueCoach offers a more generous refund policy than most fitness software platforms. However, the refund process involves specific steps and timelines that you must follow to succeed.
The 90-day money-back guarantee explained
TrueCoach offers a 90-day money-back guarantee for new web-based customers who have not used TrueCoach in the previous 12 months. This means if you sign up, pay your first month, and decide it's not for you, you can recover your money within 90 days.
To claim this refund, you must email TrueCoach support before the 90th day of your subscription. In your email, include the phrase "money back offer" and provide your User ID (found in your Account Settings). TrueCoach will process the refund to your original payment method within 5 to 10 business days.
Pro tip: Send your refund request with clear documentation of your request date. Screenshot your cancellation confirmation or save the email showing when you submitted your request, as this becomes proof of your 90-day window compliance.
Refunds from coaches and payment processing exceptions
If you're a client who paid a coach through TrueCoach, the coach can issue you a refund through their Payments and Invoices section. These refunds typically take 5 to 10 business days, but the coach may retain payment processing fees, meaning you could receive less than you paid.
Setup fees, third-party payment fees and international processing charges are generally excluded from refunds. If you paid via Apple App Store or Google Play, neither TrueCoach nor the coach can process your refund; you must request it directly through the app store within their refund window.
What happens immediately after you cancel TrueCoach
Cancellation isn't instant, and knowing exactly what you lose access to and when protects you from unwelcome surprises after you submit your cancellation request.
Your access timeline after cancellation
If you cancel at the end of your billing period, you retain full access to your TrueCoach account and all features until your renewal date arrives. You can still view client programmes, download their data and communicate with clients through the platform.
If you request immediate cancellation, your access typically ends within hours. Plan ahead: if you need to export client data, downloading lists or workout history, do this before submitting your immediate cancellation request.
Pro tip: Many coaches choose end-of-period cancellation specifically to avoid the rush of exporting data. This gives you two to four weeks to extract everything you need in a calm, methodical way.
Data retention and what you need to recover before losing access
TrueCoach's data retention policy allows you to keep your account information for a period after cancellation, but this is not indefinite. Export any critical data before your cancellation takes effect: client contact details, programme templates you've created, training history and any notes you'll need with other platforms.
Once your account is fully closed, you cannot retrieve this information. If you plan to move to another coaching platform, export your client data in a usable format (CSV, PDF or Excel) while you still have access.
Common mistakes people make when cancelling TrueCoach
Cancellation should be straightforward, but small oversights can leave you continuing to pay long after you thought you'd quit.
Mistake one: deleting the app instead of actually cancelling
The single most costly mistake is deleting the TrueCoach app from your phone or computer and assuming you've cancelled. You have not. TrueCoach continues charging your payment method every month until you officially cancel through Account Settings or your app store account.
Stopee has seen countless users confused about why charges appeared months after they "quit" TrueCoach. The app deletion trap is entirely preventable: ignore the app and log into your account settings online to submit your cancellation through the proper channels.
Mistake two: confusing app store cancellation with platform cancellation
If you subscribed through Apple App Store, cancelling your web account does nothing to stop app store charges. You must cancel in the App Store itself. Conversely, if you subscribed directly on TrueCoach's website, cancelling through Google Play does nothing.
Verify which method you originally used to subscribe (check your payment method history or your bank statement) and cancel through that same channel.
Mistake three: not saving your cancellation confirmation
Submit your cancellation, receive the confirmation email and then archive it in a folder you'll remember. If TrueCoach later claims you never cancelled or charges you again, your confirmation email is your proof. Stopee recommends saving both the on-screen confirmation and the email to your computer.
Mistake four: ignoring the refund deadline
The 90-day money-back guarantee has a hard deadline. Day 91 is too late. If you think you might want a refund, contact TrueCoach support within the 90-day window, even if you're not entirely sure. Once the 90 days pass, your right to that refund expires.
Checklist for cancelling TrueCoach safely
Use this checklist to ensure you've covered every angle before, during and after your cancellation.
| Step | Action | Completed |
|---|---|---|
| 1 | Verify your subscription method (web, Apple App Store or Google Play) | [ ] |
| 2 | Export all client data, programmes and notes you'll need after cancellation | [ ] |
| 3 | Note your current billing date and whether you're within the 90-day refund window | [ ] |
| 4 | Log into your account and submit your cancellation request through the correct platform | [ ] |
| 5 | Save your cancellation confirmation (both on-screen and email) to your computer | [ ] |
| 6 | If eligible, request your refund within 90 days with "money back offer" in the subject line | [ ] |
When you should cancel TrueCoach and when you shouldn't
Cancellation is right for you in some situations and premature in others. This comparison helps you decide whether leaving truly makes sense.
| Cancel TrueCoach if... | Keep TrueCoach if... |
|---|---|
| You've found a better platform with lower fees | You're satisfied with the interface and client feedback is positive |
| Your client load has dropped and you no longer need the client capacity | You're still adding clients and growing your coaching business |
| The 5% payment processing fee is cutting into your profit margins unsustainably | The platform is delivering ROI through client retention and ease of use |
| You want to manage payments outside the platform to reduce fees | The integrated payments system saves you time and reduces admin work |
| The user interface is confusing and you spend too much time training clients to navigate it | Your clients understand the app and engagement is high |
Contacting TrueCoach and escalating if cancellation is refused
TrueCoach support should process your cancellation without delay once you submit it. If they resist, delay or claim you never requested cancellation, you have legal leverage under Singapore's Consumer Protection Act.
TrueCoach support contact and office address
TrueCoach maintains operational offices in Boulder, Colorado. Their primary contact details and support channel is through their help portal at help.truecoach.co. When you cancel through the web platform or submit a refund request, you're communicating directly with their support team.
The registered business address for TrueCoach is 1825 33rd Street, Boulder, Colorado 80301, USA. If TrueCoach ignores your cancellation request or email, sending a formal written request to this address creates a paper trail for escalation with CASE or small claims court.
Pro tip: Always email your cancellation and refund requests so you have a timestamped record. Verbal requests or support chat conversations are harder to prove if TrueCoach later denies receiving them.
When to escalate to the consumers association of singapore
If TrueCoach refuses to cancel your subscription, continues charging you after cancellation, or withholds a refund you're entitled to, escalate immediately. Contact CASE and file a formal complaint. Provide your cancellation request email, payment records, cancellation confirmation and any correspondence showing TrueCoach's refusal.
CASE will investigate whether TrueCoach violated the Consumer Protection (Fair Trading) Act. If they find merit in your complaint, CASE can mediate a resolution or, if necessary, refer your case for further legal action. Stopee recommends escalating quickly; delays weaken your position.
Why you should use stopee to simplify your cancellation journey
Cancelling subscriptions involves navigating platform interfaces, understanding legal rights and managing refund deadlines. Stopee exists to make this process transparent and stress-free.
Stopee breaks down cancellation steps for TrueCoach and hundreds of other services into clear, actionable guides. You access everything in one place: pricing, refund policies, your consumer rights in Singapore and exactly which buttons to click. Stopee has helped thousands of consumers cancel confidently, recover refunds they thought were lost and avoid the common traps that cost money and time.
Whether you're cancelling TrueCoach as a coach ready to switch platforms or a client moving on from your current trainer, Stopee gives you the knowledge and confidence to take control of your subscriptions. Visit Stopee today and explore how thousands of Singapore consumers have used our guides to cancel successfully, recover money and regain control of their digital spending.