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Cancel Fitcoach: The Right Way
How to cancel fitcoach in singapore: step-by-step guide and your consumer rights
What fitcoach is and why you might cancel
Fitcoach is a subscription-based fitness app that delivers personalised workout plans, meal guidance and progress tracking tailored to your goals. The service supports both home and gym-based training, making it flexible for different lifestyles. However, if you've found the app doesn't fit your needs, your budget has changed, or you prefer another fitness solution, cancelling your subscription is straightforward once you know the right steps.
At Stopee, we understand that cancelling a fitness subscription shouldn't feel like wrestling with hidden menus or confusing policies. That's why we've mapped out exactly how to cancel Fitcoach, what to expect afterward, and how Singapore's consumer protection laws work in your favour.
Common reasons to cancel fitcoach
You might cancel because the workout plans no longer match your fitness level, the app's meal suggestions don't suit your diet, you've switched to an in-person trainer, or you simply want to pause spending while managing your budget. Whatever your reason, you have the right to cancel without penalty once you understand the process.
Fitcoach pricing and plan options
Before you decide to cancel, here's a snapshot of Fitcoach's current pricing in Singapore so you can weigh whether staying or leaving makes financial sense.
| Plan | Price (SGD) | Billing period | Features |
|---|---|---|---|
| Premium monthly | S$2.98 | Monthly | Unlimited plan generation and full premium access |
| Premium yearly | S$34.98 | Yearly | Unlimited plan generation and full premium access |
If you're on the yearly plan (S$34.98), cancelling mid-term may qualify you for a refund under Singapore's consumer protection rules. We'll cover this in detail below.
How you subscribed matters for cancellation
Your cancellation method depends entirely on where you bought your subscription. You may have subscribed through the Apple App Store, Google Play Store, or directly on the Fitcoach website. Each channel has different cancellation pathways and refund rules, so identifying your purchase method is your first step.
How to cancel fitcoach: method by method
We've broken down cancellation into three clear pathways so you can follow the exact steps for your purchase channel. Each method takes fewer than five minutes.
Cancel fitcoach via apple app store (iOS)
If you subscribed through your iPhone or iPad using the Apple App Store, follow these steps to cancel within 24 hours of your renewal date.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the Settings menu to access your Apple ID profile.
- Navigate to Subscriptions.
- Select Subscriptions from the menu options.
- Find and select Fitcoach from your active subscriptions list.
- Tap Cancel subscription.
- Apple will ask you to confirm; select Confirm to finish cancellation.
- Pro tip: Cancel at least 24 hours before your renewal date to avoid the next charge. Your current access remains active until the billing period ends.
Warning: If you cancel fewer than 24 hours before renewal, Apple may still charge you for the next month. Check your renewal date in the subscription details before cancelling.
Cancel fitcoach via google play store (Android)
Android users who subscribed through Google Play can cancel in the app or on the web. We recommend using the app for immediate confirmation.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Choose Subscriptions from the dropdown menu.
- Locate Fitcoach in your active subscriptions.
- Tap Cancel subscription.
- Google will display cancellation details and your final access date.
- Confirm the cancellation in the popup.
- Pro tip: Google processes cancellations instantly, and you'll keep access through the end of your paid period. Save a screenshot of the confirmation for your records.
Warning: Do not uninstall the Fitcoach app before cancelling your subscription through Google Play. Deleting the app does not cancel the subscription and you will still be charged.
Cancel fitcoach via the website (direct payment)
If you subscribed directly through fitcoach.io using a credit card or PayPal, you can cancel through your account dashboard or by email.
- Visit the Fitcoach website and log in to your account.
- Enter your email and password.
- Navigate to Account Settings.
- Look for a Subscriptions or Billing section in your account menu.
- Select your active subscription and choose Cancel.
- Fitcoach will ask you to confirm; click the confirmation button.
- Pro tip: Cancel at least 24 hours before your renewal date to avoid the next charge.
- If the website option is unavailable, email support@fit-coach.io with your request.
- Include your full name, email address and account details in your message.
- Ask for written confirmation of cancellation.
- Expect a response within 2 to 3 business days.
Pro tip: When emailing Fitcoach, keep the correspondence for your records. Email provides proof of cancellation in case billing disputes arise.
What happens to your account after you cancel
Cancelling can feel uncertain because the app stays on your phone and you may still see your account. Here's what actually happens next.
Your access and data after cancellation
When you cancel, Fitcoach stops charging you immediately. Your access to premium features (unlimited plan generation and full access) ends on your next renewal date, but you keep using the app until then. Once your billing period ends, the app remains on your phone but you lose access to premium content and revert to any free tier features if available.
Cancelling does not delete your account or personal data. Your workout history, measurements and progress remain stored unless you separately request account deletion. If you want Fitcoach to remove your personal information, contact support@fit-coach.io and request complete account deletion. Fitcoach must comply within a reasonable timeframe under Singapore's Personal Data Protection Act.
Can you resubscribe later?
Yes. If you cancel and later decide to return, you can resubscribe through the same channel (App Store, Google Play or website) without penalty. Your old account may be reactivated with your previous data, depending on Fitcoach's retention policies.
Will you get a refund after cancelling fitcoach?
Refund eligibility depends on where you purchased your subscription and how long you've used the service. Singapore's consumer protection framework gives you stronger rights than many countries.
Refunds for app store and google play purchases
Apple and Google handle refunds for subscriptions purchased through their stores, not Fitcoach directly. If you purchased via App Store or Google Play and want a refund, you must submit the request through the store itself, not to Fitcoach support.
Apple typically allows refund requests within 14 days of purchase if you haven't used the service materially. Google Play offers a similar window. After 14 days, both stores generally refuse refunds unless you demonstrate a billing error or unauthorised charge.
Pro tip: Request your refund immediately after cancelling if you've barely used Fitcoach. The longer you wait, the lower your chances of approval.
Refunds for direct website purchases
Fitcoach's Terms and Conditions include a 14-day cooling-off period (withdrawal right) from the date you purchase a subscription. This is a key consumer protection under Singapore law. If you bought directly on fitcoach.io, you can request a full refund within 14 days by emailing support@fit-coach.io.
After 14 days, Fitcoach handles refund requests on a case-by-case basis. You may still receive a partial or full refund if you can demonstrate the service didn't work as described, the app was faulty, or you were misled in marketing materials. However, Fitcoach can deduct a proportional cost for any services you've already used.
To request a refund after 14 days, email support@fit-coach.io with the following information:
- Your full name and account email address.
- The subscription plan you purchased and the date of purchase.
- A brief explanation of why you're requesting the refund (e.g., "The app crashed constantly," "The workout plans didn't match the description," "The meal plans triggered my allergies").
- Request a reply within 7 days.
Pro tip: If Fitcoach refuses your refund request, escalate to the Consumers Association of Singapore (CASE). Stopee has helped consumers successfully overturn refusal decisions by citing Singapore's Consumer Protection (Fair Trading) Act Section 4, which prohibits unfair trading practices.
Your consumer rights in singapore
Singapore's consumer protection framework is robust and directly applies to Fitcoach's subscription service, whether you purchased via an app store or the website.
The consumer protection (Fair trading) act
The Consumer Protection (Fair Trading) Act protects you from unfair trading practices. This law means Fitcoach cannot:
- Mislead you about the app's features, compatibility or performance.
- Use aggressive renewal tactics or make cancellation deliberately difficult.
- Charge you without clear, prior consent.
- Refuse a refund if the service is fundamentally faulty.
If Fitcoach breaches any of these rules, you can lodge a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315.
The 14-day withdrawal right
For direct website purchases, Singapore law grants you a 14-day cooling-off period. This means you can cancel and request a full refund within 14 days of purchase, no questions asked, simply because you changed your mind. This right is nearly absolute and Fitcoach cannot take it away or limit it in their terms.
The personal data protection act
When you cancel, your personal data (name, email, payment information, workout history) belongs to you. Fitcoach must delete or anonymise this data on request. If they refuse, you can lodge a complaint with the Personal Data Protection Commission (PDPC) at pdpc.gov.sg.
Common mistakes to avoid when cancelling fitcoach
Cancelling a subscription sounds simple, but small oversights can trap you into unwanted charges or lost refund opportunities. We've seen these mistakes repeat countless times at Stopee, and you can sidestep every one.
Mistake 1: deleting the app without cancelling the subscription
Uninstalling Fitcoach does not cancel your subscription. Your payment method still has an active authorisation, and Fitcoach will charge you on your renewal date. You must explicitly cancel through the app store, Google Play or Fitcoach's website. Deletion is just housekeeping after you've cancelled.
Mistake 2: cancelling too close to your renewal date
Both Apple and Google require cancellations to be submitted at least 24 hours before your renewal time. If you cancel on the day of renewal or after, the charge may process before your cancellation takes effect. Check your renewal date first, then cancel with a buffer. Stopee recommends cancelling at least three days early to be safe.
Mistake 3: not requesting a refund within 14 days (direct purchases)
If you bought Fitcoach directly on fitcoach.io, your 14-day refund window closes fast. Every day you delay is one day closer to losing your cooling-off right. If you're unsure about the service, request your refund immediately rather than waiting to see if it improves.
Mistake 4: confusing the app store's refund process with fitcoach's
App Store and Google Play have their own refund systems. Fitcoach support cannot override an App Store or Google Play decision. If Apple or Google denies your refund, requesting it from Fitcoach will not help. Always follow the app store's refund path first.
Mistake 5: not saving cancellation confirmation
If you cancel via email to support@fit-coach.io, save every message. If you cancel through the app store, take a screenshot of the confirmation screen. Billing disputes happen, and written proof of cancellation is your strongest defence. Stopee has helped thousands of consumers dispute unwanted charges by producing this documentation.
Checklist: before and after you cancel fitcoach
Use this checklist to ensure a clean cancellation with no surprise charges or lost refunds.
| Task | Timeline | Why it matters |
|---|---|---|
| Identify where you subscribed | Before cancelling | Determines which cancellation method to use |
| Check your renewal date | Before cancelling | Ensure you cancel at least 24 hours early |
| Request a refund if within 14 days (direct purchase) | Immediately after purchase | Your cooling-off right expires after 14 days |
| Complete cancellation through the correct channel | Before renewal date | Prevents next billing cycle charge |
| Save cancellation confirmation | Right after cancelling | Proof for disputes or refund claims |
| Verify the app store shows cancellation as active | Within 24 hours of cancelling | Confirms cancellation processed correctly |
What users say about fitcoach
Fitcoach has a 4.5 out of 5 star rating on major app platforms, with users frequently praising the personalised workout generation and meal planning features. Users who stay tend to appreciate the app's adaptability to home and gym training. However, some users cancel because the meal suggestions don't accommodate allergies or dietary restrictions, the workout difficulty doesn't scale properly to their level, or the app encounters technical glitches (crashes or sync problems). Others simply find the S$2.98 monthly cost adds up over time alongside other fitness subscriptions.
If Fitcoach isn't working for you, cancelling and trying an alternative is a sensible choice. Stopee's guide ensures you leave without losing money or getting stuck in hidden charges.
Summary: take control of your subscription
Cancelling Fitcoach is straightforward once you know which channel you used to subscribe. Whether you're on App Store, Google Play or the Fitcoach website, you can cancel in under five minutes. Your biggest win is acting fast: cancel at least 24 hours before renewal, request a refund within 14 days if you purchased directly, and save all confirmation messages.
Singapore's consumer protection laws work in your favour. You have a right to cancel without penalty, a cooling-off period for direct purchases, and escalation paths if Fitcoach refuses to honour your refund. If you encounter resistance, the Consumers Association of Singapore (CASE) at case.org.sg or 6100 0315 can intervene on your behalf.
You're not locked in. Fitness apps should fit your life, not drain your budget or frustrate you with glitchy features. Stopee has helped thousands of consumers cancel subscriptions they no longer want, recover refunds they were owed, and move forward with services that actually work for them. Your cancellation is your choice, and you have every right to make it quickly and cleanly. Start with the steps above, and if Fitcoach makes trouble, reach out to CASE or contact Stopee for escalation support.