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Cancel Beer52: The Right Way
How to cancel beer52 and get your refund in singapore
What is beer52
Beer52 is a UK-based craft beer subscription service that delivers curated boxes of artisan beers, snacks, and their flagship Ferment magazine to your door every 28 days.
How the service works
When you subscribe to Beer52, you choose one of four box sizes, ranging from 8 to 16 craft beers per cycle. Each box includes two artisan snacks and a copy of Ferment magazine, curated by Beer52's tasting team. Subscriptions renew automatically every 28 days (13 boxes per year) unless you cancel.
Beer52 prices its plans in British pounds (GBP) on their UK website. For Singapore residents, the total cost includes currency conversion, international shipping fees, customs duties, and Goods and Services Tax (GST) - which can add significantly to the advertised price.
Subscription billing cycle
Your account renews on a fixed 28-day cycle. The company charges your payment method automatically unless you submit a cancellation request before your next billing date. Most importantly, you must cancel by 11:59 pm on the day before your renewal date, or you will be charged for the next box.
Beer52 pricing and available plans
Below are the four subscription tiers Beer52 offers, priced in GBP and billed every 28 days.
Plan pricing table
| Plan | Price (GBP) | Billing cycle | What is included |
|---|---|---|---|
| 8 beers classic | £27.00 | 28 days | 8 craft beers, Ferment magazine, 2 artisan snacks |
| 10 beers plus | £33.00 | 28 days | 10 craft beers, Ferment magazine, 2 artisan snacks |
| 12 beers premium | £39.00 | 28 days | 12 craft beers, Ferment magazine, 2 artisan snacks |
| 16 beers collector | £51.00 | 28 days | 16 craft beers, Ferment magazine, 2 artisan snacks |
Why costs are higher for singapore subscribers
Beer52 does not publish Singapore-specific pricing. When you pay from Singapore, you face multiple cost layers: GBP to SGD currency conversion, international shipping charges (typically £15-20), UK customs fees, and Singapore GST on the imported goods. A £27 box may cost SGD $60-70 by the time it arrives at your door.
Should you cancel beer52
Deciding whether to cancel depends on how often you open the boxes, whether you enjoy the selection, and whether the total delivered cost represents good value for your budget.
Reasons to keep your subscription
Beer52 offers genuine discovery - their team actively curates beers you are unlikely to find in Singapore bottle shops, with tasting notes and pairing suggestions in Ferment magazine. If you enjoy craft beer exploration and have the disposable income, the service delivers consistent quality and novelty. The 28-day cycle also gives you time to consume before the next box arrives.
Reasons to cancel
High delivered costs, slow international shipping (typically 2-4 weeks), and the risk of damage in transit make Beer52 expensive compared to local craft beer retailers. If you have accumulated unopened boxes, do not enjoy the selections, or are cutting household expenses, cancellation is the smart choice. Similarly, if you live in a unit with limited storage or rarely finish a box before the next one ships, you are wasting money.
How to cancel beer52
Beer52 does not offer self-service cancellation through your account dashboard - you must contact their customer support team directly.
Cancellation methods available
Beer52 requires you to cancel by phone during UK business hours. This is the only guaranteed method to stop your subscription before your next billing date. Email requests may take several days to process, which risks you missing your cancellation deadline.
- Phone: +44 131 285 2684
- Hours: Monday to Friday, 9:00 am to 5:00 pm UK time
- This is the fastest and most reliable method
- The agent will confirm cancellation immediately and provide a reference number
- Email: Through your Beer52 account settings or the contact page on their website
- Slower than phone - allow 3-5 business days for response
- Use only if phone is unavailable; confirm receipt and processing
- Account settings (limited)
- Some users report a "pause" or "manage subscription" option in their account, but cancellation typically still requires customer support contact
Step-by-step cancellation process
- Check your next billing date
- Log into your Beer52 account and note the exact renewal date
- Mark your calendar: you must cancel by 11:59 pm the day before
- Pro tip: Screenshot your account showing the next billing date as proof of when you cancelled
- Call Beer52 customer support
- Dial +44 131 285 2684 during UK office hours (9:00 am to 5:00 pm Monday-Friday)
- Be aware that Singapore time is 8 hours ahead of UK time, so early morning calls from Singapore work best
- Have your account email and full name ready
- Request immediate cancellation
- Tell the agent: "I want to cancel my subscription effective immediately and prevent the next renewal."
- Confirm your account details when asked
- Ask the agent to confirm the cancellation date in writing
- Request written confirmation
- Ask the agent for a cancellation reference number or confirmation email
- Warning: Do not hang up until you have a reference number - this protects you if you are charged again
- Request the agent email a confirmation to your account email address
- Save all confirmation details
- Take note of the reference number, agent name, date, and time of cancellation
- Save any emails received from Beer52
- Keep these records for at least 60 days after your final charge
- Verify cancellation after 3 working days
- Log back into your account and confirm your subscription status shows as "cancelled" or "inactive"
- If you still see an active renewal date, contact Beer52 again immediately
What happens after you cancel
Cancelling your Beer52 subscription stops future automatic charges, but you may still receive one final box if the payment has already processed.
Your final delivery and account access
If Beer52 has already charged your payment method for the next cycle, that box will ship to you - cancellation only prevents the renewal after that. You can keep the final box or initiate a return for a refund within 21 days of delivery. After cancellation takes effect, your account may remain accessible to view order history, but you will not incur further charges.
If you prefer to request deletion of your personal data, contact Beer52 and cite your right to erasure under data protection law. This is a separate process from subscription cancellation.
Account data and records
Keep any cancellation confirmations and reference numbers for your records. If you are charged after your cancellation date, you will need proof that you cancelled in order to dispute the charge with your bank or credit card provider.
Beer52 refund policy and your rights
Understanding when Beer52 will refund you - and when they will not - is essential before you decide to cancel or after you receive a final box.
Commercial money-back guarantee
Beer52 offers a 21-day money-back guarantee on unopened items within each box. However, the policy has significant conditions. If you have opened or consumed any beers or snacks, those items are deducted from your refund. You are also responsible for return shipping costs, which reduces your net refund further. The company processes approved refunds within 30 days of receipt of your returned items.
Defective or damaged goods
If your box arrives damaged, beers are leaking, or items are not as described on Beer52's website, you are entitled to a refund, repair, or replacement under Singapore's Consumer Protection (Fair Trading) Act. This right is separate from Beer52's commercial guarantee and does not depend on whether items are opened. Pro tip: photograph damaged packaging and contents immediately and contact Beer52 within 7 days of delivery.
No refund for change of mind on perishables
Beer52's policy excludes refunds for change of mind on perishable items and magazine subscriptions. Once you accept delivery of a box, you cannot cancel that specific charge and demand a refund simply because you changed your mind. However, if goods are defective or not as described, the statutory right to remedy overrides this limitation.
Your consumer rights in singapore
As a Singapore consumer purchasing from a UK business, you have protections under local law regardless of where Beer52 is registered.
Consumer protection (Fair trading) act
Singapore's Consumer Protection (Fair Trading) Act protects you if Beer52 supplies goods that are not of satisfactory quality, not fit for purpose, or not as described. You can claim a refund, repair, or replacement if goods are defective or damaged on arrival - even if you opened the box. This right exists for up to 6 months after purchase (unless the fault was obvious earlier), and the burden is on Beer52 to prove the fault was your responsibility.
If a payment was processed without your authorisation or Beer52 charged you after you cancelled, you can also dispute the charge under payment protection rules.
Dispute resolution and escalation
If Beer52 refuses to refund defective items or disputes your cancellation, contact the Consumers Association of Singapore (CASE) for free mediation and guidance. CASE can help you lodge a formal complaint and escalate the matter if Beer52 does not cooperate. Stopee also tracks complaints about subscription services and can help you understand your options when a business is unresponsive.
Chargeback and payment protection
If you cancelled and Beer52 charged you anyway, contact your bank or credit card issuer and request a chargeback or reversal. Provide your cancellation reference number and date. Most banks will reverse unauthorised charges within 30-60 days if you report them promptly.
Common mistakes when cancelling beer52
Cancelling a subscription can feel stressful, especially when deadlines and international time zones are involved. Here are the traps that catch people out.
Missing your cancellation deadline
The most costly mistake is cancelling after your next billing date has passed. Beer52 processes charges at the start of each 28-day cycle, usually at midnight UK time. If you call on a Friday evening Singapore time intending to cancel, it may already be Saturday morning in the UK - potentially past your deadline. Pro tip: Set a phone reminder 2-3 days before your billing date to cancel early and avoid this trap.
Relying on email for urgent cancellations
Sending an email and assuming you are covered is risky. Email can take 3-5 business days to process, and you have only 1 day to cancel. Always use the phone line for time-sensitive cancellations, and get a reference number in the call itself.
Assuming you can cancel in-app
Beer52's app or website account dashboard does not have a self-service cancellation button. Many customers waste time searching their account and then panic when they cannot find a "cancel" option. Go straight to phone support - it is the only reliable method.
Not getting written confirmation
If the agent says "your cancellation is done" but does not provide a reference number or email confirmation, you have no proof you cancelled. If you are charged again, Beer52 can claim you never requested it. Always insist on a reference number or email confirmation before ending the call.
Forgetting about a charged final box
You cancelled, but a charge still appears on your statement 3-5 days later. This is usually because the payment was already processing when you called. Many customers panic and think the cancellation failed. It did not - you will receive that final box. Keep it or return it within 21 days for a refund. Stopee recommends checking your account 3 business days after cancelling to confirm the status has updated to "inactive".
Cancellation checklist for beer52
Use this checklist to ensure you cancel correctly and protect yourself from unexpected charges.
| Task | Due by | Done |
|---|---|---|
| Log into Beer52 account and note your next billing date | 3 days before renewal | ☐ |
| Call +44 131 285 2684 during UK office hours (9 am-5 pm Mon-Fri) | By 11:59 pm the day before renewal | ☐ |
| Request cancellation and confirm with agent | During the call | ☐ |
| Get cancellation reference number and request email confirmation | Before hanging up | ☐ |
| Save all confirmation details and screenshots | Immediately after call | ☐ |
| Verify account shows "cancelled" or "inactive" status | 3 business days later | ☐ |
| If charged after cancellation, dispute with your bank within 60 days | If needed | ☐ |
How stopee helps you cancel beer52
Stopee specialises in subscription cancellation across hundreds of services - from streaming platforms to craft boxes like Beer52. If you are unsure about your rights, need help drafting a cancellation email, or want to know whether you are entitled to a refund, Stopee provides step-by-step guidance and consumer protection advice.
Our team at Stopee has helped thousands of consumers navigate tricky cancellation policies, dispute unauthorised charges, and recover refunds from unresponsive companies. When Beer52 does not respond to your cancellation request or charges you after you cancelled, Stopee can help you understand your next steps under Singapore law and escalate the issue to CASE if needed.
Beer52 contact and address information
If you need to escalate your cancellation request or file a formal complaint, use the following contact details.
Beer52 UK customer support
- Phone: +44 131 285 2684 (Monday-Friday, 9:00 am to 5:00 pm UK time)
- Website: Beer52.com
- Registered address (for formal complaints): Beer52's registered office is in the United Kingdom; refer to their website for the current postal address
Escalation if beer52 does not respond
If Beer52 refuses to cancel your subscription, process a refund for defective goods, or respond to your complaint within 14 days, contact the Consumers Association of Singapore (CASE) for free mediation and advice on your next steps under the Consumer Protection (Fair Trading) Act.
Stopee at stopee.com also tracks unresolved complaints and can help you escalate your dispute if you are not getting a response from Beer52. Whether you are fighting to cancel a subscription, recover a refund, or understand your rights as an international customer, Stopee provides the knowledge and support to stand up for yourself and get results.