Manage Burpple

How to cancel burpple and stop auto-renewal in singapore

What burpple is and why you might want to cancel

Burpple is Singapore's leading food discovery platform that connects you with restaurant deals through a subscription service called Burpple Beyond. The service offers 1-for-1 dining promotions and exclusive restaurant listings, available via app and web across the island.

You may have signed up for the convenience, but if you no longer use the deals or prefer to eat without restrictions, cancelling is straightforward once you know where to look. At Stopee, we help thousands of consumers take control of their subscriptions every month, and Burpple cancellations are among the simplest we handle.

How burpple beyond works

Burpple Beyond operates as an auto-renewing subscription with two billing options: monthly at S$9.90 or annual plans ranging from S$49 to S$128 depending on tier. Your membership grants access to 1-for-1 dining deals at participating restaurants, with deal limits that vary by plan.

The catch: once your billing cycle renews, you are charged automatically unless you explicitly turn off auto-renewal. This is where most people get stuck, and why Stopee exists to guide you through the process.

Why consumers cancel burpple

Common reasons include low restaurant participation in your area, expiring membership without using deals, or simply preferring to dine freely without membership constraints. You might also cancel if you purchased a trial at a promotional price and no longer want the full-price renewal.

Your cancellation methods by purchase route

Where you bought your Burpple subscription determines how you cancel it. We break down each route so you avoid the wrong portal and save time.

Cancel if you purchased via the burpple app (iOS and android)

This is the most common route and the quickest to cancel. Your subscription is managed within the app itself, not through Apple or Google.

1. Open the Burpple app on your device.
   • Ensure you are logged into the account that holds the active subscription.
2. Navigate to your Profile (usually a user icon at the bottom right).
   • Look for a menu option labelled "Account", "Settings", or "Profile".
3. Select Membership Details or Subscription Settings.
   • This section displays your current plan, renewal date, and cancellation option.
4. Tap Cancel Subscription.
   • The app will ask you to confirm. Select "Yes" or "Confirm" to disable auto-renewal.
5. Check your confirmation email.
   • Burpple sends a cancellation confirmation to the email linked to your account within minutes. Keep this for your records.

Pro tip: Do not delete the app after cancelling. You can still use your membership until the paid period ends, and you need the app to access active deals.

Cancel if you purchased directly via burpple's website

Website purchases are separate from app transactions and require a different cancellation approach. You must notify Burpple directly by email with advance notice.

1. Log into your Burpple account on burpple.com.
   • Navigate to Account Settings or Billing Information.
2. Note your current subscription plan and renewal date.
   • This information appears in your account dashboard or on your last invoice.
3. Send a cancellation email to help@burpple.com with your request.
   • Include your full name, email address, and account ID (if available).
   • State clearly: "I wish to cancel my Burpple Beyond subscription effective [date]."
   • Provide advance notice: at least 14 days before your next annual renewal, or at least 7 days before your next monthly renewal.
4. Wait for confirmation.
   • Burpple support typically responds within 48 business hours. Do not assume your subscription is cancelled until you receive written confirmation.
5. Retain the confirmation email.
   • Keep all correspondence as proof of your cancellation request in case of billing disputes.

Warning: Website-based subscriptions require you to initiate cancellation manually. Unlike the app, there is no automated "off switch". Missing the 7 or 14-day window means you will be charged for the next period, and you will need to request a refund (which Burpple rarely grants).

Cancel if you purchased via apple app store (iOS)

If you bought your Burpple subscription through Apple's in-app purchase system rather than the Burpple app directly, you must cancel through your Apple account, not Burpple.

1. On your iPhone or iPad, open Settings.
   • Scroll to the top and tap your Apple ID profile card.
2. Select Subscriptions.
   • You will see a list of all active subscriptions linked to your Apple ID.
3. Find Burpple Beyond in the list and tap it.
   • If Burpple does not appear, your subscription may be app-based (use the app cancellation method instead).
4. Tap Cancel Subscription.
   • Apple will ask you to confirm. Select "Confirm Cancellation".
5. You will see a confirmation message and an email from Apple.
   • Your membership remains active until the current billing period ends.

Pro tip: Apple manages the billing and cancellation, not Burpple. If you have refund questions, contact Apple Support, not Burpple, as they handle the transaction.

Cancel if you purchased via google play (Android)

Similar to Apple, Google Play purchases require cancellation through your Google account.

1. Open the Google Play app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select Manage Subscriptions or Payments and subscriptions (depending on your Android version).
   • You will see all active subscriptions on your Google account.
3. Find Burpple Beyond and select it.
   • Confirm this is the correct subscription.
4. Tap Cancel Subscription.
   • Google will ask for your reason (optional). You may skip this step.
5. Confirm your cancellation.
   • Google sends a confirmation email. Your membership runs until the end of the current billing cycle.

Warning: Do not uninstall the app immediately after cancelling. You still own access to your membership benefits until the paid period expires, and you need the app to redeem active deals.

What happens to your membership after you cancel

Understanding what you can and cannot do after cancellation prevents confusion and disappointed restaurant visits.

Your access during the final billing period

Cancellation does not cut off your membership immediately. Instead, you keep full access to all Burpple Beyond benefits until your paid period ends. If you cancelled on 15 March and your annual renewal was due 30 April, you can use deals until 29 April.

This grace period is built into the system and applies regardless of when during the cycle you cancel. You paid for that time, and Burpple honours it.

What stops after the paid period ends

Once your final billing period expires, you lose access to exclusive Burpple Beyond deals and any tier-specific perks (such as four deals per outlet on Premium plans). You can still use the free Burpple app to browse restaurants and read reviews, but 1-for-1 promotions will no longer display.

If you attempt to redeem a Burpple deal after membership expires, the restaurant will decline it at the till, and you will be unable to claim the discount.

Refunds and what to do if burpple charges you

Burpple's refund policy is strict, and knowing your rights helps you challenge unfair charges. This is where Stopee's guidance proves invaluable for protecting your wallet.

Burpple's standard refund policy

Burpple Beyond membership fees are non-refundable once purchased, even if you cancel mid-cycle. This is Burpple's stated policy and appears in their terms of service. If you cancel on day one of a monthly S$9.90 plan, you forfeit the remaining 29 days with no refund.

However, this policy has limits under Singapore consumer protection law, which we address next.

Refunds for in-app purchases (Apple and google)

If you purchased through the App Store or Play Store, Apple and Google control the refund window, not Burpple. Apple typically allows refunds within 14 days of purchase if you request them directly. Google Play offers up to 48 hours for refund requests on some subscriptions.

Contact Apple Support or Google Play Support directly if you believe your purchase qualifies for a refund. Burpple cannot reverse these transactions themselves.

Your consumer rights under singapore law

The Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misrepresentation. If Burpple failed to clearly disclose auto-renewal terms at purchase, or if they charged you after you cancelled, you have grounds to dispute the charge through CASE (Consumers Association of Singapore).

Additionally, if Burpple continued billing after you submitted a valid cancellation request, you can request a refund for unauthorized charges. At Stopee, we recommend documenting all communications, including cancellation confirmation emails, to support any dispute.

If Burpple refuses a legitimate refund claim, escalate to CASE at case.org.sg, which acts as a free mediation service for consumer complaints in Singapore. They have successfully resolved billing disputes between consumers and subscription platforms.

Burpple plans and pricing in singapore

Knowing what you are cancelling helps clarify whether your decision makes financial sense. Here is the current pricing breakdown.

Pro tip: If you are cancelling because you barely used the app, calculate your cost per deal used. Annual plans work out to S$4 to S$10 per month equivalent, so even a few deals justify the membership. If you used fewer than three deals in your billing period, cancelling makes financial sense.

Common mistakes people make when cancelling burpple

We see these errors repeatedly, and they cost consumers money or frustration. Learning from others' missteps helps you cancel cleanly the first time.

Confusing app cancellation with account deletion

Many people delete the Burpple app thinking this cancels their subscription. It does not. Deleting the app leaves your auto-renewal intact, and you will be charged at the next renewal date with no way to see the charge coming until your bank statement arrives.

Always cancel the subscription before uninstalling the app. Stopee recommends keeping the app for at least one full month after cancellation to confirm no charges appear.

Missing the advance notice window for web-based cancellations

If you bought directly on burpple.com, you must email Burpple 7-14 days before renewal. Waiting until the day of renewal means your cancellation arrives too late, and you are charged for another period.

Set a phone reminder one week before your renewal date to send the cancellation email. This single step prevents most accidental re-charges.

Cancelling through the wrong platform

Someone purchases via Apple, but cancels through the Burpple app. The app-level cancellation has no effect because Apple manages the billing. The subscription continues to renew through Apple, and the user blames Burpple for not honouring the cancellation.

Match your cancellation method to your purchase method. If you are unsure, check your email receipts. They specify whether Apple, Google, or Burpple processed the transaction.

Not keeping cancellation confirmations

If a dispute arises, you have no proof you cancelled. Keep all confirmation emails in a folder labelled "Subscriptions" for at least 12 months after cancellation. This documentation supports any refund claim or dispute with your bank.

Your cancellation checklist before you hit submit

Run through this list to ensure your cancellation succeeds on the first attempt.

• You know whether you purchased via the app, website, Apple, or Google.
• You have logged into the correct account (the one holding the active subscription).
• For website cancellations, you are emailing at least 7-14 days before the next renewal.
• You have noted your current renewal date and plan name.
• You understand that your membership remains active until the paid period ends.
• You expect no refund for time already paid (unless you have a valid consumer protection claim).
• You have a screenshot or copy of your cancellation confirmation.
• You will check your bank statement one week after the expected final renewal date to confirm no charge appeared.

How stopee helps you stay in control

Cancelling subscriptions should not require a guide, but the industry's intentional complexity makes it necessary. Stopee exists to demystify this process and empower you to manage your memberships with confidence.

Whether you are cancelling Burpple, a gym membership, or any recurring subscription in Singapore, Stopee provides step-by-step instructions tailored to your situation. Our team at Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and avoid auto-renewal traps.

Visit stopee.com to access cancellation guides for hundreds of services, check your refund eligibility, and escalate billing disputes with supporting documentation. Stopee is your personal advocate in every conversation with subscription companies, and your membership in taking control starts here.

Burpple's registered office for formal complaints

If Burpple refuses to cancel your subscription or process a legitimate refund, you can escalate to their registered office.

Burpple Pte. Ltd.
Registered Office: Singapore
For formal correspondence: help@burpple.com or escalate unresolved disputes to CASE (Consumers Association of Singapore) at www.case.org.sg.

Document all email exchanges and include your account ID, purchase date, and the specific issue (e.g., failed cancellation, unauthorized charge). CASE mediates these disputes free of charge and has authority to recommend compensation if Burpple is found at fault.