Manage Chope
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Chope: The Right Way to Manage Your Reservations
How to cancel chope in singapore and protect your dining dollars
Understanding chope and what you're cancelling
Chope is an online dining reservation platform that connects you with restaurants across Singapore and Southeast Asia, offering real-time bookings, instant confirmations and promotional dining deals through its app and website.
What chope actually does
Chope acts as a middleman between you and the restaurants you want to dine at. It does not operate restaurants directly. Instead, it provides a reservation tool where you can book tables and purchase ChopeDeals vouchers. Understanding this distinction matters because when you cancel, you may be dealing with the restaurant, not Chope itself.
Why you might cancel
You may need to cancel a Chope reservation if your plans change, you want a refund on a ChopeDeals voucher, or you simply want to stop using the platform. Stopee recognises that cancellation needs vary from one diner to another, and we're here to guide you through every option.
Your consumer rights when cancelling chope
Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing goods and services, but voucher refunds operate under strict conditions that favour sellers.
What the law says about vouchers
ChopeDeals vouchers are marketed as non-refundable products with a fixed 90-day expiry. The Consumer Protection (Fair Trading) Act does not automatically override this, because vouchers are typically treated as goods with stated terms at point of sale. However, if Chope misrepresented the terms, failed to deliver the voucher, or the service was faulty, you may have grounds to escalate your complaint.
Escalation pathways if chope refuses
If Chope does not respond to your refund request or dispute, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE mediates disputes at no cost and has successfully resolved thousands of consumer complaints. You can also contact the Competition and Consumer Commission of Singapore (CCCS) if you believe unfair trading practices are at play. These bodies can pressure Chope to reconsider if your case has merit.
Methods to cancel your chope reservation or account
Stopee breaks down every cancellation path so you know exactly where to go and what to expect.
Cancelling via the chope app or website
This is the fastest and most transparent way to cancel a single reservation. Follow these steps:
- Open the Chope app on your mobile phone or visit the Chope website on your browser.
- Log in with your email and password if you are not already logged in.
- Find the reservation you want to cancel under "My Reservations" or "Bookings".
- Select the reservation and tap or click the "Cancel" button.
- Read the restaurant's cancellation policy displayed on screen; some restaurants charge a fee if you cancel within 24 to 48 hours of your booking time.
- Confirm the cancellation and save or screenshot the confirmation email or in-app notification that appears.
Pro tip: Always check the cancellation deadline before you click confirm. If the restaurant charges a cancellation fee and you miss the window, you may lose your deposit or voucher value.
Cancelling a reservation booked via grab
If you made your reservation through Grab's integrated reservation system, Chope powers the back end, but Grab controls the customer interface.
- Open the Grab app and navigate to "Reservations" in the main menu.
- Find the restaurant reservation you want to cancel.
- Select the reservation and look for the "Cancel" or "Modify" option.
- Follow the on-screen prompts and confirm the cancellation.
- Check the restaurant's cancellation policy as displayed in the Grab app; refunds or fee waivers depend on the restaurant's terms, not Grab or Chope.
- Request a cancellation confirmation email from Grab if you need proof for your records.
Warning: Refunds or deposits released through Grab reservations go back to your Grab account or original payment method, not to Chope. If you do not receive a refund within 3 to 5 business days, contact Grab support directly.
Cancelling ChopeDeals vouchers
Chope's shop FAQ explicitly states that ChopeDeals vouchers are strictly non-refundable. However, you have limited options if the voucher was not delivered or if you purchased it in error within a short time window.
- Log in to your Chope account and navigate to "My Vouchers" or "Purchases".
- Locate the ChopeDeals voucher you want to cancel.
- Check the purchase date; if you bought it fewer than 24 hours ago, you may be eligible for a "cooling-off" cancellation.
- Contact Chope's customer support via the app or email and request cancellation citing the purchase date and your reason (error, non-delivery, or change of mind).
- Provide your order number and a screenshot of the voucher or purchase confirmation.
- Allow 5 to 7 business days for Chope to review and respond; refunds are discretionary, not guaranteed.
Pro tip: Stopee advises keeping all confirmation emails and screenshots of your voucher terms. These are your evidence if you need to escalate to CASE or dispute the charge with your card issuer.
What to expect after you cancel
Cancellation does not end the process; you must verify that your request went through and monitor for unexpected charges.
Confirmation and proof of cancellation
After you submit a cancellation, Chope or the restaurant should send you an email confirmation or in-app notification within minutes. Save this confirmation as proof. If you do not receive one within 30 minutes, log back into your account and check the reservation status. If it still shows as "active" or "confirmed," your cancellation did not go through and you must try again.
Your chope account after cancellation
Cancelling a single reservation does NOT delete your Chope account, saved restaurant preferences or payment methods. Your account remains active so you can make future bookings. If you want to remove your account entirely, you must request account deletion separately through Chope's settings or contact customer support. This is a different process from cancelling a reservation.
Deposits, holds and card charges
If the restaurant held a deposit or placed a temporary hold on your credit or debit card, that hold may take 3 to 5 business days to release after cancellation. This is normal banking practice. If the hold persists after 7 days, contact your bank directly to request a release. Stopee recommends monitoring your bank statement for the next week to ensure the hold clears.
Refund policy and when you will not get your money back
Refund eligibility depends on what you purchased and when you cancelled.
ChopeDeals vouchers: refunds are not available
Chope's shop FAQ clearly states that ChopeDeals vouchers carry a no-refund clause. The vouchers have a 90-day expiry from purchase, and Chope does not extend this deadline. Even if you never use the voucher, you cannot recover the purchase price after the expiry date passes. This is Chope's standard policy and is disclosed at point of sale.
Warning: Set a phone reminder for 80 days after purchase to use your vouchers before they expire.
Restaurant deposits and reservation cancellations
If you book a table and the restaurant charges a deposit, that deposit is held by the restaurant, not by Chope. Chope does not hold, process or refund deposit funds. If you cancel and the restaurant refuses to refund the deposit due to their cancellation policy, you must contact the restaurant directly. If the restaurant ignores your refund request, you can escalate to CASE or dispute the charge with your card issuer.
Refund timeline
If a refund is approved, expect 5 to 10 business days for the funds to appear back in your original payment method. If you paid by credit card, the refund shows as a credit; if you paid by debit card, it returns as a transfer to your bank account. If you do not see the refund within 10 business days, contact Chope or the restaurant to request a refund status update.
Chope pricing and what you are paying for
Stopee breaks down Chope's fees so you understand where your money goes.
| Plan or service | Price (SGD) | Billing period | What you get |
|---|---|---|---|
| Chope consumer app (for diners) | Free | N/A | Make reservations and purchase ChopeDeals without paying a subscription fee |
| ChopeDeals vouchers | Varies (typically SGD 10 to SGD 100+) | 90-day expiry | Discounted dining credits redeemable at partner restaurants |
| Chope restaurant lite system (UOB partnership) | SGD 100 + GST | Monthly | Reservation system, CRM, booking security (for restaurant owners, not consumers) |
| Chope full table management system | SGD 150 + GST | Monthly | Full table management, CRM, operations tools (for restaurant owners, not consumers) |
As a consumer, you use the free Chope app for reservations. You only pay when you purchase a ChopeDeals voucher. Restaurant fees apply to restaurant owners, not to you as a diner.
Common mistakes when cancelling chope reservations
Cancelling feels straightforward, but missed deadlines and miscommunication with restaurants cost diners money every day.
Missing the restaurant's cancellation deadline
Many restaurants on Chope allow free cancellations only if you cancel 24 to 48 hours before your reservation time. If you cancel closer to your booking, the restaurant may charge a fee or forfeit your deposit. Always read the cancellation policy on your reservation confirmation before you decide to cancel. If you cancel too late and the restaurant charges you, ask them to waive the fee; many will consider it if you explain your situation politely.
Confusing account deletion with reservation cancellation
You can cancel a single reservation without deleting your Chope account. Many people assume cancelling a reservation removes their account, so they do not try to make new bookings. If you want to cancel only a reservation, follow the steps in the "Methods to cancel" section. If you truly want to delete your account and all saved data, contact Chope support separately.
Not saving cancellation proof
Stopee has seen countless disputes arise because diners did not save their cancellation confirmation. If the restaurant later claims you did not cancel, or if a charge appears on your statement weeks later, you have no proof. Screenshot every confirmation email and in-app notification immediately after cancelling.
Ignoring voucher expiry dates
ChopeDeals vouchers expire 90 days after purchase. Chope does not extend this deadline for any reason. If you buy a voucher and forget to use it, the money is gone. Set a phone reminder for 80 days after purchase so you do not lose the voucher's value to expiry.
Assuming chope holds restaurant deposits
Chope is a booking platform, not a payment processor for deposits. If a restaurant charges a deposit when you book through Chope, that deposit goes to the restaurant. If the restaurant refuses to refund it, Chope cannot force a refund because Chope does not hold the funds. Contact the restaurant directly, and if they refuse, escalate to CASE or your card issuer.
Checklist: before you hit cancel
Use this checklist to ensure you cancel correctly and protect yourself from unexpected charges.
- Read the restaurant's cancellation policy on your reservation page. Note the deadline and any fees.
- Check whether your booking includes a deposit or voucher. If so, confirm the refund terms.
- If you booked via Grab, remember that you must cancel through Grab, not Chope directly.
- Screenshot or save your reservation confirmation and cancellation confirmation for your records.
- If cancelling a ChopeDeals voucher, note the purchase date; cooling-off periods are typically under 24 hours.
- Do not assume Chope holds deposits. Contact the restaurant if you need a refund on a deposit or card hold.
- Check your bank statement 5 to 7 days after cancellation to confirm any holds or charges have been released or reversed.
- If the restaurant ignores your refund request, gather all emails and confirmations, then file a complaint with CASE.
When to escalate: CASE and your consumer rights
If Chope or the restaurant does not respond to your cancellation or refund request, you have formal recourse.
Filing a complaint with CASE
The Consumers Association of Singapore (CASE) mediates disputes between consumers and businesses at no cost. You can file a complaint online if the business has ignored your request for 14 days or if negotiations have failed. Stopee encourages you to gather all relevant emails, screenshots and payment confirmations before submitting your complaint. CASE typically resolves cases within 30 to 60 days.
Chargebacks through your bank
If you paid by credit or debit card and Chope or the restaurant will not refund you, you can dispute the charge through your bank. Most banks allow you to file a chargeback dispute within 90 days of the transaction. This is a formal process, so use it only if the business refuses to engage or resolve the issue. Be prepared to provide evidence: emails, confirmations, proof of cancellation and written communication requesting a refund.
Warning: Filing a chargeback may damage your relationship with the business and could result in your account being banned from the platform. Use this as a last resort after CASE mediation.
Stopee's recommendation: before you cancel
Stopee believes that informed decisions prevent regret. Before you cancel, ask yourself: Is this reservation truly cancelled, or am I walking away from a deposit I will lose? Is the voucher genuinely non-refundable, or am I simply frustrated with the purchase? Can I reach the restaurant to negotiate instead of cancelling outright?
If you have decided cancellation is right for you, follow the exact steps in this guide, save all confirmations, and monitor your bank account. Stopee has helped thousands of consumers cancel dining reservations and vouchers on Chope while protecting their money and understanding their rights.
How to contact chope if your cancellation fails
If you cannot cancel through the app or website, or if you need to escalate a refund dispute, use these contact details to reach Chope directly.
Chope's support channels
- Email: Visit the Chope website and use the "Help" or "Contact Us" link to submit a support ticket. Include your reservation number, account email and a clear description of your issue.
- In-app chat: Open the Chope app, navigate to your reservation, and select "Help" to start a live chat with support during business hours.
- Chope headquarters: Chope Food Pte. Ltd. is registered at Genting Centre, 230 Victoria Street, Singapore 188024. For corporate or legal correspondence, you can mail your complaint here. Allow 10 to 14 business days for a written response.
Pro tip: Always email Chope rather than calling, if possible. Email creates a written record of your request and complaint, which is essential if you later need to escalate to CASE or your bank.
Stopee empowers you to take control of your dining commitments and protect your consumer rights. Whether you are cancelling a single reservation or pursuing a refund on a ChopeDeals voucher, this guide gives you the clarity and confidence to act. Your money matters, and so do your choices.