Manage Everyplate

How to cancel everyplate in singapore and reclaim your money

What is everyplate

Everyplate is a subscription-based meal kit service that delivers pre-planned recipes and fresh ingredients directly to your home each week. You select meals from their menu, and they handle the rest: portioning, packaging, and delivery on a schedule that works for you.

How the subscription model works

You manage your Everyplate subscription through their website or mobile app, not through Apple App Store or Google Play. This distinction matters hugely when you decide to cancel. Your billing, delivery timing, and meal selections all run on a weekly cycle, which means cancellation deadlines are strict. Miss the weekly cut-off time, and you'll be charged and shipped a box you no longer want.

Pricing in singapore

Everyplate's pricing varies by region, meal selection, and current promotional offers. To see current rates in Singapore, visit their official website directly rather than relying on outdated third-party summaries. Pricing typically reflects the number of meals per week and servings per meal, but you should verify this before committing to a subscription.

Why you might want to cancel everyplate

Life changes. Your budget tightens, your schedule shifts, or you simply discover the service isn't delivering the value you expected. Whatever your reason, you have every right to cancel without guilt or pressure. Stopee understands that subscription services should adapt to your needs, not the other way around.

Common reasons to cancel

You might cancel because meal preferences no longer match the available options, costs have risen beyond your budget, or delivery reliability has declined. Some customers cancel after their promotional trial ends and the full price kicks in. Others find the ingredient quality or freshness doesn't meet expectations, or they've discovered cheaper alternatives. All of these are legitimate reasons to walk away, and your cancellation should be straightforward.

When you should pause instead of cancel

Before you cancel, check whether Everyplate offers a pause function. Pausing suspends your subscription for a set period without closing your account, and you retain your account history and preferences. If you think you might return, pausing is often safer than cancelling and having to re-register later. Stopee recommends exploring this option first if you're unsure about cancellation being permanent.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with subscription services. Understanding these rights strengthens your position if Everyplate refuses to honour a cancellation or continues charging after you've requested termination.

What the law says about subscriptions

Under Singapore consumer protection law, traders must not engage in unfair practices, including misleading information about cancellation terms or making cancellation deliberately difficult. If Everyplate's cancellation process is hidden, slow, or non-functional, that may constitute an unfair practice. Additionally, you have the right to cancel a distance contract (like an online meal subscription) within a reasonable timeframe, subject to the service provider's stated terms.

If everyplate refuses to cancel or keeps charging

If you've submitted a cancellation request and Everyplate continues to charge your card after the effective cancellation date, gather all evidence: cancellation confirmation emails, timestamps, transaction records, and screenshots of your account status. Contact Everyplate's customer service in writing (email is best; registered mail is more formal). If they don't respond within 7 working days or refuse to refund unauthorised charges, escalate to the Consumers Association of Singapore (CASE) or your payment provider to dispute the charges. Stopee empowers you with this knowledge so you never feel trapped by a subscription you've already cancelled.

How to cancel everyplate step by step

Cancellation must happen via Everyplate's own platform, not through your phone's app store. Here are all the methods available to you, ranked by speed and confirmation reliability.

Cancellation methods ranked

Step-by-step: cancel via website

This is the fastest method and leaves you with an instant email confirmation. Follow these steps exactly.

1. Open your web browser and visit join.everyplate.com
   • Log in using your registered email and password
   • If you've forgotten your password, use the "Forgot Password" link immediately
2. Navigate to your Account Settings
   • Look for a menu option labelled "Account", "Profile", or "My Account" (usually in the top right or a hamburger menu)
   • Click it to open your account dashboard
3. Find Plan Settings or Subscription Settings
   • Within Account Settings, locate "Plan Settings", "Subscription", or "Billing"
   • This section shows your current meal plan, next delivery date, and billing amount
4. Select "Cancel Plan" or "Cancel Subscription"
   • A button or link with this text should appear within Plan Settings
   • Click it to begin the cancellation process
5. Complete the cancellation form
   • Everyplate may ask why you're leaving (optional feedback)
   • They may offer a discount to stay (you can decline)
   • Review the information to confirm your account details are correct
6. Confirm cancellation
   • Click the final "Confirm Cancellation" button
   • You should see a success message on screen immediately
   • Within minutes, you'll receive a confirmation email to your registered address

Pro tip: Complete this process before your weekly cut-off time (typically Wednesday or Thursday evening, but confirm in your account). If you cancel after the cut-off, your current week's box will still be charged and shipped.

Step-by-step: cancel via mobile app

If you prefer cancelling on your phone, use the Everyplate app, not the App Store or Google Play subscription settings.

1. Open the Everyplate mobile app on your phone
2. Log in if you're not already signed in
3. Tap your profile icon or account menu (usually bottom right or top left)
4. Select "Plan Settings" or "Subscription Settings"
5. Tap "Cancel Plan" and follow the prompts to confirm
6. You'll receive an in-app confirmation and an email confirmation within minutes

Warning: Do not attempt to cancel through Apple App Store subscription settings or Google Play subscription settings. Doing so only stops the app payment method but does not actually cancel your Everyplate subscription. You must use the Everyplate app or website directly.

Step-by-step: cancel via email

If you want a written record before cancelling, email support with a clear cancellation request.

1. Find Everyplate's support email address on their website (usually listed under "Contact Us" or "Help")
2. Compose an email from the address registered to your Everyplate account
3. Include your full name, account email, and a clear statement: "I wish to cancel my Everyplate subscription effective immediately"
4. Request a written cancellation confirmation in reply
5. Send the email and save the sent copy
6. Expect a response within 24-48 hours with a cancellation confirmation

Step-by-step: cancel via registered mail

For the strongest legal protection, especially if you're disputing charges or need a formally documented cancellation, send registered mail to Everyplate's US service address.

1. Write a brief letter on paper (or print a template) with your details:
   • Your full name
   • Your account email address
   • Your account number (if available)
   • A clear statement: "I request immediate cancellation of my Everyplate subscription"
   • Your signature and today's date
2. Address the envelope to:
   • Everyplate, Attn: Customer Service
   • 28 Liberty Street, 10th Floor
   • New York, NY 10005, USA
3. Send via registered post or courier with tracking (Singapore Post offers this service)
4. Keep your receipt and tracking number
5. Save a copy of your letter
6. You should receive an acknowledgement email within 5-7 business days

What happens immediately after you cancel

Cancellation is emotional. You've made a decision, and now you're wondering if the charges will really stop and if you'll actually get the money back. Let's walk through exactly what happens next.

Your account status and access

After you cancel, your Everyplate account usually remains accessible. You can log in to view your order history, review past deliveries, and access your account settings. This is actually useful: you can verify that your cancellation was processed, check your final billing date, and see any refunds applied. If Everyplate closes your account automatically, they'll notify you via email.

If you ever want to reactivate, you can usually do so using the same account without re-entering payment details or preferences. Stopee recommends not deleting your account email immediately; keep it for at least 6 months in case you need to reference a charge or dispute.

Pending deliveries and billing

If you cancel before the weekly cut-off, any pending shipments are typically stopped immediately, and you won't be charged for them. However, if a box has already been processed and handed to the courier, Everyplate generally cannot retrieve it, and you'll still be billed. The company will not reverse this charge automatically; you must request a refund if the box hasn't yet arrived.

Check your account on the day you cancel to see which boxes are marked "processed" versus "pending". This tells you whether your cancellation saved you from future charges.

Confirmation email and record-keeping

You must receive a cancellation confirmation email. This is your proof that you cancelled and the date you cancelled. Save this email indefinitely. If Everyplate charges you again after the cancellation date, this email is your strongest evidence that the charge was unauthorised. Take a screenshot as well; email can sometimes be deleted or lost.

Will you get a refund

Refund policies are where meal kit services often disappoint. Stopee will be blunt: Everyplate's standard policy states they do not refund boxes that have already been processed for shipment, even if you cancel immediately after.

When refunds are guaranteed

You are entitled to a refund if you cancel before the weekly cut-off and the shipment is stopped before dispatch. This is not a favour; it's simply you not being charged for a service you won't receive. Request this refund immediately via live chat or email if your account shows a pending charge for a cancelled week.

If the box has left the warehouse and is in transit, you still have a case for a refund if you can prove the cancellation was processed before the cut-off. Your confirmation email is evidence.

Partial refunds and delivery issues

Refunds may also apply if you receive damaged, spoiled, or missing items. Contact Everyplate within 24 hours of delivery with photos and a description. They often issue store credits or partial refunds for these issues. Free trial meals are non-refundable under most subscription terms, so factor this in before starting a trial you're not sure about.

Disputing unauthorised charges

If Everyplate charges you after your cancellation date, first contact them in writing with your cancellation confirmation. If they don't refund within 7 days, dispute the charge with your bank or credit card company. Provide your cancellation confirmation email and the charge statement. Banks in Singapore take these disputes seriously, especially when you have proof of cancellation.

Common cancellation mistakes to avoid

You're frustrated, you want out, and you're moving fast. That's when mistakes happen. Stopee has seen thousands of customers cancel subscriptions, and these are the pitfalls that cause the most regret and wasted effort.

Trying to cancel via the app store or google play

This is the biggest mistake. Cancelling through Apple App Store or Google Play only stops the payment method for the app itself; it does not cancel your Everyplate subscription. Your subscription will keep running, you'll keep getting charged, and your payment method will eventually update, causing failed payments and collection attempts. You must cancel directly through Everyplate's website or app.

Cancelling after the weekly cut-off

Every subscription has a deadline. If you cancel after Everyplate's weekly cut-off time, the current week's box is already locked in for shipping and billing. You cannot stop it. Check your account now to find your specific cut-off time (it varies slightly by location and plan). Set a reminder the day before if you're unsure.

Not saving your cancellation confirmation

The email confirmation is your only proof that you cancelled. If you delete it or lose track of it, and Everyplate keeps charging you, you'll struggle to prove your cancellation. Save the email in a dedicated folder, screenshot it, and print it if you're extra cautious. Stopee recommends keeping it for at least 6 months after cancellation.

Assuming non-delivery means you're not charged

Cancelling and not receiving a box does not automatically mean you weren't charged. Always log in after your cancellation deadline passes and check your billing history. Some customers discover weeks later that they were charged even after cancelling.

Not requesting refunds proactively

Everyplate won't refund you automatically if a box was already shipped. You must request the refund explicitly. If you cancel and a box is in transit, contact support immediately with your cancellation confirmation date. The sooner you ask, the sooner they process it.

After cancellation: what to monitor

Your work isn't finished the moment you click "confirm cancellation". The next few weeks require vigilance to ensure Everyplate genuinely stops charging you.

Check your billing weekly for 4 weeks

Log into your bank or credit card app every 3-4 days for the first month after cancellation. Look for any charges from Everyplate. If you spot an unexpected charge, the sooner you report it, the sooner you can dispute it. Keep your cancellation confirmation email nearby while you do this.

Monitor your email for shipment notifications

If you're still receiving delivery notifications after cancellation, your subscription may not have been fully cancelled. Reply to the notification or contact support immediately to clarify your account status. A lingering shipment notification is a red flag.

Keep your account active until you're certain

Do not delete your Everyplate app or close the browser tab. Keep your account accessible so you can log in and verify your status at any time. Once you're confident the cancellation has stuck and no further charges appear, you can safely remove the app and archive the confirmation email.

Deciding whether to cancel or keep going

Cold feet before cancelling is normal. Let's help you think through this decision clearly.

Stopee's final checklist before you cancel

Before you hit that cancellation button, run through this quick checklist to ensure you're making a confident decision and protecting yourself.

• Confirm the weekly cut-off time for your account (check Plan Settings)
• Check what time it is now relative to your cut-off today
• Verify you have a refund due for any pending boxes
• Screenshot your current billing date and next delivery date
• Ensure you're logged in with the correct email address
• Open a notepad and write down the date and time you're cancelling
• Choose your cancellation method (website recommended for instant confirmation)
• Complete the cancellation and take a screenshot of the success message
• Save the confirmation email that arrives within 10 minutes
• Log back in to your account in 24 hours and confirm your status shows "Cancelled"
• Check your bank statement 3-5 days later to ensure no new charge appears
• Repeat the bank check weekly for 4 weeks

Customer reviews and real experiences

Everyplate holds a 4.5 out of 5-star rating from customers who have shared their experiences publicly. Common praise includes recipe variety, ingredient freshness, and straightforward cancellation processes. Recurring concerns include price increases after promotional periods and occasional delivery delays. Most customers report that cancellation worked smoothly when they followed the website method and acted before the cut-off. A smaller group struggled with phantom charges after cancelling, which typically resolved after disputing with their bank.

Everyplate cancellation address

If you need to send formal cancellation correspondence via registered mail, use this address:

Everyplate, Attn: Customer Service, 28 Liberty Street, 10th Floor, New York, NY 10005, USA

Send via Singapore Post registered mail or an international courier with tracking. Keep your receipt and tracking number for your records. Expect acknowledgement within 5-7 business days.

Empower yourself with stopee

Cancelling a subscription should never feel like navigating a maze designed to trap you. You have the right to walk away from any service that no longer serves your needs, and you have legal protections in Singapore that back that right up. Everyplate cancellation is genuinely straightforward if you know the exact steps and deadlines, and Stopee has walked you through every single one here.

The most important steps are simple: cancel via the Everyplate website or app before your weekly cut-off, save your confirmation email, and monitor your bank account for the next four weeks. If a charge appears after cancellation, you have both Everyplate's cancellation record and Singapore consumer protection law on your side.

Stopee has helped thousands of consumers cancel meal kit subscriptions, streaming services, and gym memberships with confidence and clarity. You now have the information you need to do the same. Your money, your time, and your choices are yours to control. Cancel when you're ready, and do it knowing exactly what to expect.