Manage Gourmet Society

How to cancel gourmet society: your complete singapore guide to stopping the subscription

What is gourmet society

Gourmet Society is a premium food delivery and dining discount membership that operates on a subscription basis. You receive curated meals, exclusive restaurant partner discounts, and access to special member-only offers designed for food enthusiasts.

Where gourmet society operates

Gourmet Society is based in the United Kingdom, operated by Ello Group Ltd. Although you may search for and subscribe to this service from Singapore, the company's registered office and customer support operations run from the UK. This matters when you cancel because your cancellation request will be processed by a UK-based team, and any refund disputes fall under UK and Singapore consumer law.

Why you might want to cancel

Common reasons Singaporean subscribers cancel include: the subscription cost no longer fits your budget, you're not using the member discounts regularly, delivery delays affect your experience, or you've found a competing service that better suits your dining habits. Whatever your reason, Stopee helps you understand your rights and walk through cancellation step by step.

Your consumer rights in singapore

Singapore law protects you as a consumer when you buy subscriptions and services online. Understanding these rights puts you in a stronger position if Gourmet Society refuses your cancellation or withholds a refund you believe you're entitled to.

Consumer protection (Fair trading) act

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to:

• Receive accurate, non-misleading information about the subscription terms before you commit
• Cancel within 14 days of purchase if you change your mind, provided the service hasn't been fully delivered
• Expect the business to handle your cancellation promptly and transparently
• Dispute charges if the service was not delivered as promised or was misrepresented

Important: The 14-day cooling-off period applies only if you signed up online without visiting a physical store. Once you actively use the membership or request early access to benefits, this window may close. Stopee recommends you check your signup email for the exact date your cooling-off period expires.

Escalation and dispute resolution

If Gourmet Society refuses to cancel or denies a refund you believe is fair, you can escalate your complaint. The Consumers Association of Singapore (CASE) offers free mediation and dispute resolution services. You can also lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS) if you suspect unfair trading practices.

Credit card holders have an additional option: contact your bank to dispute the charge if you've exhausted other routes. Most issuers allow disputes within 90 days of the transaction.

How to cancel gourmet society

You have multiple cancellation routes; most subscribers succeed with the first method listed below. Stopee recommends you try the online route first because you'll receive instant confirmation.

Method 1: cancel online through your account

This is the fastest and most reliable way to stop your subscription. You'll get immediate confirmation and proof of cancellation in your email inbox.

1. Visit the Gourmet Society website and sign into your account using your email address and password
   • If you've forgotten your password, use the "Forgot password" link on the login page
   • Check your email (including spam or promotions folder) for the password reset link
2. Navigate to your account settings or membership section
   • Look for tabs or menu items labeled "Account", "My Membership", "Subscriptions", or "Billing"
   • The exact label depends on the website's design
3. Find the option to cancel or manage your subscription
   • This might be phrased as "Cancel membership", "Stop auto-renewal", "Pause subscription", or "Remove membership"
   • Click the relevant button or link
4. Follow the on-screen prompts and confirm your cancellation
   • Gourmet Society may ask why you're cancelling; you're not obligated to explain, but feedback helps them improve
   • Select "confirm" or "submit" when prompted
5. Screenshot or download your cancellation confirmation
   • Save this proof to your device or email it to yourself
   • Keep it for at least 12 months in case a dispute arises

Pro tip: Check the confirmation email carefully. It should state your cancellation date, final billing date, and when your access ends. If the email says your access continues until a specific date, that's normal; you retain access until the end of your paid period.

Method 2: contact customer support directly

If you can't access your account or the online cancellation option isn't visible, reach out to Gourmet Society's support team. You can request cancellation in writing via email, which creates a paper trail.

1. Find the customer support contact details
   • Check your membership confirmation email for a support email address
   • Visit the Gourmet Society website's "Contact Us" or "Help" page
   • Note the email address, phone number, or contact form URL
2. Compose a clear cancellation email or message
   • Include your full name, email address, and membership number (if you know it)
   • State: "I am requesting cancellation of my Gourmet Society membership effective immediately"
   • Add today's date
   • Request written confirmation of your cancellation
3. Send your request and keep a copy for your records
   • Screenshot the sent email or note the time and date you submitted a contact form
   • Allow 5 to 10 business days for a response
4. Follow up if you don't hear back within 10 days
   • Send a second email referencing your first request
   • If still no response, escalate to consumer authorities (see below)

Warning: Avoid casual messages via social media. Always use official email or the contact form on Gourmet Society's website so your request is logged in their customer service system.

Method 3: cancel through your payment provider

If Gourmet Society's own cancellation methods don't work, you can instruct your bank or payment provider to block future charges. This is a backup option and doesn't guarantee Stopee's recommended approach, but it protects you from unwanted billing.

1. Identify which payment method you used to subscribe
   • Check your signup confirmation email or your Gourmet Society account
   • You likely used a credit or debit card, PayPal, Apple Pay, or Google Pay
2. Log into your bank or payment provider's app or website
   • Search for "subscriptions", "recurring payments", or "authorised transactions"
   • Locate the Gourmet Society charge in the list
3. Cancel the recurring charge or subscription authority
   • Select the Gourmet Society payment and choose "cancel", "revoke", or "stop recurring"
   • Confirm the action
4. Notify Gourmet Society of your cancellation via email
   • Tell them you've cancelled the recurring payment on your end
   • Request written confirmation they've received your notice

Important: Cancelling at your bank does not automatically notify Gourmet Society. Always also contact Gourmet Society directly to formally end your subscription. This prevents disputes and ensures you're not considered in breach of contract.

What happens after you cancel

Cancellation is disorienting; you might wonder when your access ends and whether you're still paying. Here's exactly what to expect in the days and weeks after you submit a cancellation request.

Access and billing timeline

Your Gourmet Society membership doesn't end instantly. Instead, you retain access for the remainder of the billing period you've already paid for. For example, if you cancel on the 15th of the month but paid through the 30th, you keep full member benefits until the 30th.

This is standard practice across subscriptions. Gourmet Society stops charging you after your current period ends; no future renewal occurs. Always confirm the exact end date in your cancellation email.

Discounts and vouchers

Member-only discounts and digital vouchers typically remain active until your access period ends. If you cancel mid-month, you can still use any vouchers or partner discounts for the remainder of that month. Save or screenshot any active vouchers before the end date in case you want to use them.

Data and account deletion

Cancelling your membership does not automatically delete your personal data. Gourmet Society may retain your name, email, and transaction history for accounting and legal reasons (usually up to 6 years under UK tax law). If you want your data deleted, send a separate request to their customer support team citing Singapore's Personal Data Protection Act (PDPA) and UK General Data Protection Regulation (GDPR) rights.

Pro tip: Include the phrase "please delete or anonymise my personal data in accordance with PDPA and GDPR" in your request. Companies take data deletion requests more seriously when you cite specific regulations.

Will you get a refund

Refunds are one of the most stressful parts of cancellation. Stopee sees many subscribers wrongly assume they're entitled to a pro-rata refund (a refund for unused days). Here's the reality and your options.

Standard refund policy

Most subscription services, including Gourmet Society, do not offer pro-rata refunds for unused portions of your billing cycle. If you cancel on the 15th of a month but paid until the 30th, you do not receive a refund for the 15 remaining days. You keep access for those days instead.

This is disclosed in Gourmet Society's terms and conditions when you signed up. Check your membership agreement to confirm the exact policy.

Refund exceptions and how to request one

You may qualify for a refund if:

• You're within the 14-day cooling-off period and the service wasn't fully delivered or you didn't request early access
• The service was not delivered as promised (for example, you never received advertised discounts or vouchers)
• Gourmet Society misrepresented the service at signup
• There's a breach of contract on Gourmet Society's side
• A technical fault prevented you from accessing the service

To request a refund:

1. Gather evidence of your claim
   • Save emails, screenshots, or transaction records showing the problem
   • Document dates when the issue occurred
   • Write a brief summary of what went wrong
2. Email Gourmet Society's support team
   • Clearly state you're requesting a refund and why
   • Attach or reference your evidence
   • Ask for a written response within 14 days
3. If Gourmet Society refuses, escalate to your credit card issuer
   • Contact your bank's dispute or chargeback team within 90 days of the charge
   • Provide copies of all your communications with Gourmet Society
   • Explain why you believe the refund is justified
   • Your bank will investigate and may reverse the charge
4. As a final step, lodge a complaint with CASE or the CCCS
   • CASE offers free mediation between you and Gourmet Society
   • The CCCS can investigate if unfair trading practices occurred

Warning: Do not ignore Gourmet Society's response deadline. If they say they'll refund you within 30 days, hold them to it. If the refund doesn't appear, escalate immediately rather than waiting weeks.

Gourmet society pricing and membership plans

Pricing for Gourmet Society subscriptions changes periodically and varies based on promotions and plan tiers. This table shows typical UK pricing (in GBP); confirm current SGD pricing directly with Gourmet Society since no verified Singapore-specific rates were available at the time of writing.

Stopee strongly recommends you verify current pricing and any SGD equivalents by logging into your Gourmet Society account or visiting their official website. Exchange rates and special promotions change monthly, so the table above is a guide only.

Common mistakes when cancelling gourmet society

Cancelling a subscription feels simple but small missteps create refund disputes and ongoing charges. You're not alone in making these mistakes; Stopee helps thousands of Singaporean subscribers avoid these pitfalls every month.

Not confirming your cancellation in writing

Verbal cancellations (phone calls without follow-up) leave no proof. If Gourmet Society later disputes your cancellation and bills you again, you have no evidence you requested it. Always request written confirmation via email. A screenshot of an online cancellation confirmation or an email response from customer support is proof that holds up in a dispute.

Cancelling only at your bank instead of gourmet society

Stopping the payment at your bank doesn't inform Gourmet Society that you want to cancel. They may still consider you an active member, which can cause problems if you later try to rejoin or if they pursue you for non-payment. Always cancel directly with Gourmet Society in addition to any payment block you set up.

Not checking if you're in the cooling-off period

If you signed up fewer than 14 days ago, you may qualify for a full refund under Singapore's Consumer Protection (Fair Trading) Act. Many subscribers cancel but don't request a refund because they assume they're not eligible. Check your signup date and contact Gourmet Society immediately if you're within the window.

Ignoring the membership confirmation email

Your original signup email contains critical details: the cancellation address, the support email, the exact terms of your membership, and the cancellation deadline for any promotional offer. If you cancel without reviewing this email, you might miss a refund opportunity or use an outdated contact method. Stopee recommends you save this email permanently.

Assuming access ends immediately

After cancellation, you still have access until the end of your paid period. Many subscribers don't realise this and think they've lost money. You haven't; you've simply prepaid for access through a future date. Use remaining access to sample discounts or vouchers if you wish.

Cancellation checklist for gourmet society

Use this checklist to ensure you've completed every step correctly and have all the documentation you need if a dispute arises later.

• I've logged into my Gourmet Society account and confirmed my current subscription status
• I've checked the exact date my current billing period ends
• I've verified whether I'm within 14 days of signup (eligible for a full refund)
• I've attempted online cancellation first and received confirmation
• I've saved a screenshot of the online cancellation confirmation
• If online cancellation wasn't available, I've emailed customer support requesting cancellation in writing
• I've received written confirmation of my cancellation from Gourmet Society
• I've checked my next billing date to confirm no future charge will occur
• I've cancelled any recurring payment at my bank (if necessary)
• I've requested data deletion if I want my personal information removed
• I've saved all cancellation confirmations and correspondence for 12 months
• If a refund is due, I've submitted a written refund request within 14 days of cancellation

Should you cancel gourmet society

Not everyone should cancel. Before you go through with it, Stopee suggests you consider whether cancellation is actually the best move for your situation.

Reasons to keep your subscription

• You use member discounts at partner restaurants regularly (at least 2-3 times per month)
• The cost works out cheaper than dining without the discounts, even accounting for membership fees
• You're within a promotional trial period and pricing will increase after
• You've pre-paid for an annual plan and cancelling now forfeits a large lump sum

Reasons to cancel immediately

• You haven't used the service in 2 or more months
• Partner restaurants in your area have closed or removed offers
• The monthly cost no longer fits your budget
• You've found a competing service with better value
• You experienced poor service or unresolved technical issues
• You're within 14 days of signup and want to test-cancel before the trial period ends

Pro tip: If you're on the fence, pause the subscription for one month instead of cancelling. Many food services offer a pause or suspension feature. This keeps your account open and your saved preferences intact without charging you. Check your account settings before cancelling to see if pause is available.

Contact information and addresses

Gourmet Society operates from the United Kingdom. Use the details below when contacting them for cancellation or disputes.

Customer support

• Email: Check your membership confirmation email or visit the Gourmet Society website's contact page for the current support email address
• Website: Visit Gourmet Society's official website for the most up-to-date contact information
• Online cancellation: Log into your account on the Gourmet Society website

Registered address (for formal written cancellation)

Gourmet Society is operated by Ello Group Ltd, a UK-registered company. If you need to send a recorded postal letter, use the registered address shown on Companies House (UK company records). To find the current address:

1. Visit the UK Companies House website (companies-house.gov.uk)
2. Search for "Ello Group Ltd" or "Gourmet Society"
3. Note the registered office address listed
4. Send your cancellation letter via recorded delivery to that address
5. Keep the proof of posting receipt for at least 12 months

Warning: Always send formal cancellation letters via recorded or tracked mail. Standard post leaves no proof of delivery.

Escalation: singapore consumer authorities

• Consumers Association of Singapore (CASE): Free mediation and dispute resolution for unfair trading or refund disputes. Visit case.org.sg or call 1800-6-CASE (1800-62273)
• Competition and Consumer Commission of Singapore (CCCS): Investigate unfair trading practices and enforce consumer protection laws. Visit cccs.gov.sg or call 6100-0017
• Your bank's dispute team: Contact them if Gourmet Society refuses a refund you believe is justified. Most banks allow disputes within 90 days of the charge

Summary and next steps

Cancelling Gourmet Society is straightforward when you follow the right process. Log into your account, find the membership section, and submit a cancellation request. Keep written confirmation, check your next billing date to confirm it's cancelled, and escalate to CASE or your bank if a refund is wrongly denied.

Stopee has helped thousands of consumers cancel unwanted subscriptions across dozens of services. Whether you need help understanding your refund rights, drafting a cancellation email, or escalating a dispute, Stopee's guides and tools are designed to empower you at every step.

You deserve transparency and control over your money. Cancel with confidence, and don't hesitate to involve consumer authorities if Gourmet Society doesn't respect your rights. Stopee is here to back you up with clear, practical advice every step of the way.