Manage Kencko

How to cancel kencko and stop your smoothie subscription

What is kencko

Kencko is a subscription-based smoothie service that delivers plant-based, organic smoothie packs designed for quick blending at home. You receive pre-portioned ingredients shipped to your door on a recurring schedule, with the option to pause, adjust, or cancel your plan whenever you choose.

How kencko works

The service operates on a subscription model with flexible monthly plans and one-time purchase options. You choose your delivery frequency and smoothie variety, and Kencko processes your order automatically on your billing cycle unless you intervene.

Pricing varies by plan size and destination, with international orders in Singapore subject to additional shipping fees. You can manage your subscription through your Kencko account dashboard on their website or through your mobile app subscription settings if you purchased via iOS or Android.

Subscription plans and pricing

Note: Kencko does not publish official SGD pricing for Singapore. These figures are approximate USD-to-SGD conversions (1 USD = 1.35 SGD). Always verify current pricing and shipping costs on the Kencko website before ordering.

Why you should cancel kencko

You might decide to cancel Kencko for several legitimate reasons, and Stopee recognises that your choice deserves respect and a straightforward process.

Common reasons to cancel

You may find that the smoothies do not suit your taste preferences, your dietary needs have changed, or the recurring cost no longer fits your budget. Some customers cancel because they prefer fresh smoothies from local cafes, have concerns about packaging waste, or simply want to try a competitor service.

Shipping delays or damaged deliveries can also prompt cancellation. If you ordered through an app store and discover unexpected charges, you have every right to reassess your commitment.

Financial and consumer protection considerations

In Singapore, the Consumer Protection (Fair Trading) Act protects you when you purchase goods or services. If Kencko fails to deliver orders on time, delivers damaged products, or misleads you about refund eligibility, you may be entitled to remedies including refunds, replacement, or compensation.

Stopee advises you to document any issues before you cancel, including screenshots of billing statements, delivery delays, or product defects. This evidence strengthens your position if you later pursue a refund claim.

How to cancel kencko

Cancelling Kencko depends on where you purchased your subscription. You have three main routes: via the Kencko website, through your mobile app's store settings, or by contacting Kencko support directly.

Cancel via the kencko website

If you subscribed directly through Kencko's website using your credit card or PayPal, you must cancel through your account dashboard.

1. Visit the Kencko website and log in to your account using your email and password.
2. Navigate to your account settings or subscription management section (usually labelled "Subscriptions" or "My Orders").
3. Locate your active subscription and select the option to "Pause" or "Cancel Subscription".
4. Review any confirmation message that explains what will happen after cancellation.
5. Confirm your cancellation choice. Kencko will send you a confirmation email within 24 hours.

Pro tip: Cancel at least 24 hours before your next billing date to avoid being charged for the next cycle. Check your subscription renewal date in your account before you proceed.

Warning: Cancelling your subscription does NOT stop orders already processed for shipment. If your order was already packed and shipped before you cancel, you will still receive and be charged for that delivery. Check your order status carefully before you cancel.

Cancel via apple app store (iOS)

If you subscribed to Kencko through your iPhone or iPad, you manage and cancel the subscription through Apple's system, not through Kencko.

1. Open the Settings app on your iOS device.
2. Tap your name at the top of the screen.
3. Select "Subscriptions".
4. Find and tap the Kencko subscription.
5. Tap "Cancel Subscription" and confirm your choice.
6. Apple will send you a confirmation email to your registered Apple ID email address.

Pro tip: You can see your next billing date and remaining access period in the Subscriptions menu. Apple typically allows you to access the service until the end of your current billing cycle after you cancel.

Warning: Kencko does not process cancellations for Apple App Store purchases directly. If you contact Kencko support requesting cancellation, they will direct you back to the Apple App Store settings. Always use Apple's system to cancel app-based subscriptions.

Cancel via google play store (Android)

Android users who subscribed through the Google Play Store must cancel through Google's platform.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions".
4. Tap the Kencko subscription.
5. Tap "Cancel subscription" and follow the prompts to confirm.
6. Google will send you a cancellation confirmation to your registered Google account email.

Pro tip: Google Play allows you to cancel a few hours before your next billing date. Check your renewal date to maximise the time you receive service before your access ends.

Warning: Like Apple, Google manages all subscription cancellations independently. Kencko cannot cancel Google Play subscriptions on your behalf, even if you ask them directly.

Cancel by contacting kencko support

If you cannot locate your subscription settings or encounter technical issues, you can request cancellation directly from Kencko's support team.

1. Visit the Kencko website and look for a "Contact Us" or "Help" link, typically in the footer.
2. Complete their support form or email their customer service team with your account email and name.
3. Clearly state that you wish to cancel your subscription and provide your current plan details.
4. Request written confirmation of your cancellation within 24 hours.
5. Keep the confirmation email for your records in case of future billing disputes.

Pro tip: If Kencko support does not respond within 48 hours, follow up with a second message. Document all communication for your records-you may need this evidence if you later file a complaint with the Consumers Association of Singapore.

What happens after you cancel

Understanding what occurs after cancellation helps you avoid unwanted surprises or unexpected charges.

Your subscription and billing

Once you cancel, Kencko will not charge you again after your current billing cycle ends. Your subscription stops at the end of the month in which you cancel-you do not receive an immediate refund for the unused portion of your current billing period.

However, if you cancelled through an app store, the timing may differ slightly. Apple and Google process cancellations at different times, so your access may extend a few hours or days beyond the cancellation date while the platforms synchronise with Kencko's systems.

Existing orders and shipments

Orders that were already processed and packed before you cancelled will still ship to you, and you will still be billed for them. This is one of the most common sources of frustration after cancellation, so check your order status before you cancel.

If an order ships after your cancellation and you did not authorise it, contact Kencko support immediately with your order number and request a refund or cancellation of that specific shipment.

Your account data

Your account, order history, and customer profile typically remain in Kencko's system indefinitely unless you request account deletion. You can usually log back in, view past orders, and reactivate a subscription if you change your mind.

If you want your personal data permanently deleted, contact Kencko support and request account closure under Singapore's Personal Data Protection Act (PDPA) principles. Keep a copy of your deletion request for your records.

Will you receive a refund

Refund eligibility depends on what you are claiming a refund for and which payment method you used.

Standard refund policy

Kencko does not advertise an automatic money-back guarantee for cancelled subscriptions. Simply cancelling your subscription does not entitle you to a refund of the fees you already paid or the current billing period you prepaid for.

However, you may be entitled to a refund under Singapore consumer law if Kencko fails to deliver your order, sends damaged products, or engages in misleading conduct. The Consumer Protection (Fair Trading) Act gives you rights to remedies when a trader fails to meet its obligations.

Refunds for app store purchases

If you subscribed through Apple App Store or Google Play Store, refunds are not processed by Kencko. Instead, you must request a refund directly from Apple or Google.

• Apple App Store refunds: Log into your Apple ID, go to "Purchase History", find the Kencko charge, tap "Report a Problem", and select your reason (unwanted subscription, accidental purchase, etc.).
• Google Play refunds: Open the Play Store app, go to "Payments and subscriptions", find the Kencko charge, tap "Report a problem", and explain why you want a refund.
• Both platforms typically process refund requests within 5-10 business days if approved.

Pro tip: App store refunds are more likely to be approved if you request them within 48 hours of the charge. If you wait weeks or months, Apple and Google may deny your request on the grounds that you used the service.

Exceptional refund situations

You may have grounds for a refund if your order never arrived, arrived damaged, or Kencko failed to honour its service promise. Contact Kencko support with evidence (tracking numbers, photos of damaged items, screenshots of communications) and request a refund for that specific order.

If Kencko refuses a refund and you believe they are in breach of the Consumer Protection (Fair Trading) Act, you can escalate your complaint to the Consumers Association of Singapore or seek advice from a consumer advocate. Stopee recommends gathering all documentation before you escalate.

Your consumer rights in singapore

Stopee wants you to understand that you have legal protections when you cancel a subscription service.

Consumer protection (Fair trading) act

Under Singapore's Consumer Protection (Fair Trading) Act, traders (including Kencko) must not engage in unfair practices such as misleading advertising, false claims about refunds, or aggressive billing tactics. You have the right to:

• Receive accurate information about subscription terms, renewal dates, and cancellation procedures before you purchase.
• Cancel a subscription without unreasonable barriers or penalties (beyond the current billing period).
• Request a refund or replacement if goods are defective, damaged, or not delivered as promised.
• Dispute charges and seek compensation if the service fails to meet its stated standard.

If Kencko makes it deliberately difficult to cancel, charges you after cancellation, or refuses to refund defective products, you can lodge a complaint with the Consumers Association of Singapore.

Personal data protection act (PDPA)

Kencko must handle your personal data-email, address, payment details-in compliance with Singapore's PDPA. You have the right to know what data Kencko holds, request corrections, and request deletion of your personal information.

If you want your data deleted after cancellation, submit a written request to Kencko's support team and cite the PDPA. Keep a copy of your request for your records.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small mistakes can leave you paying longer than you intended. Stopee has helped thousands of consumers navigate these pitfalls, and we want you to avoid them.

Forgetting to cancel before your next billing date

The most frequent error is waiting too long. If your billing date is the 15th of each month and you cancel on the 16th, you will be charged for the next full cycle. Set a phone reminder for two days before your renewal date so you have time to cancel.

Cancelling in the wrong place

If you signed up via the Apple App Store but try to cancel through the Kencko website, your cancellation will not work. You must cancel in the same place you subscribed. Double-check your bank or credit card statement to confirm which platform charged you, then cancel there.

Assuming cancellation means refund

Stopping your subscription and receiving your money back are two different actions. Cancellation halts future charges; refunds require a separate request or a legitimate reason (defective product, failure to deliver). Do not assume you will automatically get money back.

Not checking order status before cancelling

Orders already shipped or in transit will still arrive and be charged to you even after you cancel. Log into your account, check the status of your current order, and only cancel once you are certain no orders are pending shipment.

Ignoring confirmation emails

Always save your cancellation confirmation email. If Kencko charges you after cancellation, you will need this proof to dispute the charge with your bank or escalate to the Consumers Association of Singapore.

Checklist before and after cancellation

Use this checklist to ensure your cancellation is processed correctly and you are protected if disputes arise.

Compare kencko with similar services

If you are unsure whether to cancel or want to explore other smoothie delivery options, this comparison may help you decide.

If cost is your main concern, buying fresh fruit locally or making smoothies at home may be more economical. If convenience is your priority, Kencko offers a middle ground, though you must commit to a subscription.

Contact kencko for support

If you encounter issues during cancellation or have questions about your account, reach out to Kencko directly using the channels below.

Official contact information

Kencko's headquarters and support operations are based in the United States. Their registered addresses include:

• Primary office: 2035 Sunset Lake Road, Suite B-2, Newark, Delaware 19702, United States
• Alternative office: 16192 Coastal Highway, Lewes, Delaware 19958, United States
• International office: Lisbon, Portugal

For customer support and cancellation requests, visit the Kencko website and use their online contact form or email support. Stopee recommends emailing rather than calling if you need documentation of your cancellation request, as email creates a written record.

When to escalate your complaint

If Kencko does not respond to your cancellation or refund request within 7 business days, or if they refuse to honour your cancellation, you can lodge a complaint with the Consumers Association of Singapore. Stopee advises you to gather all documentation-emails, screenshots of billing statements, order confirmations, and your cancellation request-before you escalate.

The Consumers Association of Singapore can mediate disputes and, if necessary, refer your case to the relevant authorities for enforcement action.

Summary and next steps

Cancelling Kencko is straightforward when you follow the right process for your payment method. Stopee has guided you through each cancellation route-whether you subscribed via the Kencko website, Apple App Store, or Google Play Store-and explained what happens to your account, orders, and refund eligibility after you cancel.

Remember to cancel at least 24 hours before your next billing date, check your order status to avoid unexpected shipments, and save your cancellation confirmation email as evidence. If Kencko charges you after cancellation or refuses to refund a defective order, you have consumer rights under Singapore's Consumer Protection (Fair Trading) Act and can escalate to the Consumers Association of Singapore.

Your choice to cancel deserves respect and a transparent process. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were entitled to. If you need further guidance on subscription cancellations, dispute resolution, or your consumer rights in Singapore, visit Stopee (stopee.com) for practical, step-by-step assistance. Your empowerment as a consumer is our mission.