Manage Postmates

How to cancel postmates in singapore and protect your wallet

Understanding postmates and its current status in singapore

Postmates is an on-demand delivery platform that historically connected customers with restaurants and retailers for fast food and goods delivery. The service offered a subscription tier called Postmates Unlimited, which reduced or waived delivery fees for frequent users across markets where it operated.

However, your situation in Singapore requires clarity: Postmates Delivery Pte. Ltd. (UEN 201928323E) was incorporated in Singapore in 2019, but current public registry information suggests the registered office at ONN WAH BUILDING is no longer active. This means Postmates may not operate as a fully functional service in Singapore at present, though you may still have an active account or subscription if you signed up previously.

Why this matters for your cancellation

If you have an active Postmates account or subscription in Singapore, understanding the service's operational status is critical before you attempt to cancel. At Stopee, we help consumers navigate exactly these scenarios: when a service changes status or becomes inactive, your consumer rights and cancellation options shift. Always verify the company's current trading status before following cancellation steps, and escalate to consumer authorities if you encounter unresponsive support.

Checking if postmates is active in your region

Before you cancel, confirm whether Postmates still operates in Singapore. Visit the official Postmates website or app and attempt to log in with your account credentials. If the app or website does not load, or if you receive messages indicating the service is unavailable in your region, this is your first warning sign. Document this attempted access by taking a screenshot; it will support any complaint you file later with consumer protection authorities.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase goods or services, including digital subscriptions, from traders operating in Singapore.

Statutory protections and cooling-off periods

Most on-demand delivery services, including Postmates, do not fall automatically under the 14-day statutory cooling-off right that applies to distance contracts for goods. However, you retain core consumer protections: the service must be delivered as described, must not be misleading, and must be of satisfactory quality.

If Postmates charged you for a subscription but failed to deliver the promised service (for example, if the app is no longer functional or the company ceased operations without notice), you have grounds to dispute that charge. At Stopee, we advise consumers to leverage this point: if a service becomes unavailable after you have paid, the trader has breached the contract, and you are entitled to a refund.

Escalation with consumer authorities

If Postmates refuses to respond to your cancellation request or refund claim, escalate your complaint to the Consumers Association of Singapore (CASE) or the relevant regulatory body. CASE provides mediation services and can investigate unfair trading practices. Document all your attempts to contact Postmates, including dates, methods, and responses, before you escalate.

How to cancel your postmates subscription

Your cancellation method depends on how you subscribed and whether Postmates is still operational in your region.

Cancelling directly through the postmates app or website

This is the fastest route if Postmates is still accessible in Singapore.

1. Open the Postmates app or visit the Postmates website and log in with your account email and password.
   • If you cannot access the app or website, take a screenshot of the error message. This proves the service is unavailable and strengthens any refund claim you file later.
2. Navigate to your account settings. This is typically found by tapping the menu icon (three horizontal lines) or clicking your profile name in the top right corner.
   • Look for an option labelled "Account", "Settings", or "Profile".
3. Select "Subscriptions" or "Membership" from the settings menu.
   • You should see a list of any active subscriptions, including Postmates Unlimited if you have one.
4. Tap or click on the Postmates Unlimited subscription to view its details.
   • Note the current billing date and the date your next charge is due. Cancel at least 24 hours before the next renewal date to avoid being charged again.
5. Select the "Cancel Subscription" or "Unsubscribe" button.
   • Postmates may display a retention offer (a discount or free trial). Decline this if you are certain you want to cancel.
6. Confirm your cancellation and take a screenshot of the confirmation message.
   • Pro tip: Save this screenshot to your device and email it to yourself. This is your proof of cancellation and is invaluable if disputes arise later.

Cancelling if you subscribed through the app store (iPhone)

If you subscribed to Postmates Unlimited via Apple's App Store, you must cancel through Apple's subscription management system, not through the Postmates app itself.

1. Open the Settings app on your iPhone and tap your name at the top.
   • This takes you to your Apple ID profile.
2. Tap "Subscriptions".
   • You will see a list of all active subscriptions linked to your Apple ID.
3. Find "Postmates Unlimited" in the list and tap it.
   • If you do not see Postmates Unlimited listed, you may not have an active App Store subscription, or it may already be cancelled.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • A confirmation message will appear stating your subscription will remain active until the end of the current billing period.
5. Take a screenshot of the cancellation confirmation and save it.
   • Warning: Do not delete the Postmates app immediately after cancelling your subscription. You can still use free features until the billing period ends. Deleting the app does not cancel your subscription.

Cancelling if you subscribed through google play (Android)

Android users who subscribed via Google Play must manage their subscription through Google's subscription portal.

1. Open the Google Play Store app on your Android device and tap the profile icon in the top right corner.
   • This is usually your Google Account avatar or initial.
2. Tap "Payments and subscriptions".
   • You will see all payment methods and subscription records tied to your Google Account.
3. Tap "Subscriptions" to see all active subscriptions.
   • Scroll through the list to find Postmates Unlimited.
4. Tap "Postmates Unlimited" and then tap "Cancel subscription".
   • Google may ask for a cancellation reason. Select the reason that applies to you (e.g., "I do not use this service").
5. Confirm the cancellation and screenshot the confirmation page.
   • Like Apple, Google will allow you to continue using the service until the end of your current billing cycle.

What happens after you cancel

Cancelling your Postmates subscription does not immediately strip you of access; instead, your benefits continue until the current billing cycle ends, then cease.

Your account and access post-cancellation

After you cancel, you retain access to your Postmates account and your full order history. You can still view past deliveries, ratings, and payment records. However, you lose access to any paid subscription benefits (such as waived delivery fees) immediately after the billing cycle ends.

You can reactivate your subscription at any time by returning to the Subscriptions section and selecting "Reactivate" or "Subscribe Again". There is no penalty for reactivating a previously cancelled subscription, though pricing may have changed.

Data and privacy after cancellation

Cancelling your subscription does not delete your personal data from Postmates' systems. If you want to remove your account entirely and erase your stored information (name, address, payment details, order history), you must submit a separate account deletion request. At Stopee, we recommend submitting this request in writing to Postmates' support email if the app or website deletion option is unavailable. This is important if Postmates is no longer operating; deletion requests create a paper trail that documents your attempt to remove your data from an inactive service.

Refund eligibility and timelines

Postmates does not automatically issue refunds when you cancel your subscription; instead, your cancellation halts future charges, and your paid period continues until expiry.

When you may be eligible for a refund

Refunds are handled case-by-case and are most commonly issued for:

• Missing items from a delivery order (full refund typically applied).
• Incorrect orders or items that do not match your request (partial or full refund may apply).
• Delivery failures (non-delivery or extreme delays beyond the stated timeframe).
• Technical faults that prevent you from accessing the service (e.g., app crashes preventing order placement).

If you subscribed but Postmates became inoperative in Singapore before you could use the service, you have a stronger refund case. Document when you subscribed, when you discovered the service was unavailable, and any error messages you received.

How to request a refund

1. Contact Postmates support through the app or website (if accessible) and describe the issue in detail.
   • Include the date of your charge, the subscription period, and the reason you believe you are entitled to a refund.
2. If Postmates does not respond within 7 business days, escalate the request to your payment provider (your bank or card issuer).
   • Pro tip: Most banks allow you to dispute a charge if the merchant fails to deliver the service. Provide your bank with screenshots of your subscription confirmation, the cancellation confirmation, and any unresponsive support emails from Postmates.
3. If you subscribed through Apple or Google, file a refund request directly with the platform.
   • Visit Apple Support or Google Play Support, explain the issue, and request a refund. Both platforms have dedicated processes for subscription disputes and often side with the consumer if the service is unavailable.
4. If private resolution fails, lodge a complaint with CASE (Consumers Association of Singapore) or the relevant consumer authority in your jurisdiction.
   • CASE will investigate and may compel Postmates to issue a refund if evidence shows the service was not delivered as promised.

Refund processing times

If a refund is approved, it typically processes within 3 to 5 business days. However, the time it appears in your account depends on your bank or card issuer; some take an additional 2 to 3 business days to reflect the credit. If you have not seen a refund after 10 business days from approval, contact your bank's customer service to trace it.

Postmates pricing and subscription plans

Postmates subscription pricing varies by market, and current information for Singapore is limited due to the service's reduced operational status.

Warning: Do not assume Postmates pricing applies to Singapore. Always check the official app or website for current rates in your region before you subscribe. If Postmates is no longer operational in Singapore, pricing information may not be available.

Common mistakes when cancelling postmates

Cancelling a subscription is straightforward, but small errors can complicate your case if a dispute arises later. We understand the frustration when a service becomes inaccessible; here are the pitfalls to avoid.

Mistake 1: cancelling through the app but not the platform where you subscribed

If you subscribed through the App Store or Google Play, cancelling only through the Postmates app does not actually cancel your subscription. You must cancel through Apple or Google's subscription management system. The reverse is also true: if you subscribed directly through Postmates' website, cancelling through your phone's app store does not cancel the primary subscription.

Mistake 2: not taking screenshots of your cancellation confirmation

Without proof of cancellation, disputing an unexpected charge becomes much harder. Always screenshot the final confirmation message, which should display the cancellation date and any remaining access period.

Mistake 3: assuming cancellation is immediate

Many consumers cancel and expect all access to cease instantly. In reality, you retain subscription benefits until the end of the current billing cycle. If you are charged after cancelling, check the billing date; a charge within your pre-paid period is not an error.

Mistake 4: deleting the app before cancelling the subscription

Deleting the Postmates app from your phone does not cancel your subscription. The subscription continues in the background, and you will still be charged at the next renewal date. Always cancel the subscription first, then delete the app if you wish.

Mistake 5: not escalating if postmates becomes unresponsive

If Postmates is no longer operating in Singapore, the company may not respond to support requests. Do not wait indefinitely; escalate to your payment provider or CASE within 7 to 10 business days of your first attempt to contact the company.

Checklist: your cancellation steps

Use this checklist to track your progress and ensure you do not miss critical steps.

Comparing cancellation methods: which option is right for you

Your cancellation route depends on your subscription origin and Postmates' current operational status in Singapore.

Next steps: how stopee can help you

Cancelling Postmates should be simple, but when a service becomes inactive or unresponsive, the process becomes complex fast. At Stopee, we specialise in helping consumers navigate exactly these scenarios: services that disappear, support teams that do not respond, and charges that continue after cancellation. Our guides cover cancellation for hundreds of services across Singapore and beyond, with step-by-step instructions tailored to your situation.

If you have already cancelled Postmates but are still being charged, or if you believe you are entitled to a refund due to service failure, Stopee has helped thousands of consumers dispute these charges, escalate to consumer authorities, and recover their money. Visit Stopee to explore your options, file a formal complaint, or get one-on-one advice on your specific case.

Do not accept unresponsive support or unjust charges. You have consumer rights in Singapore, and Stopee is here to help you enforce them.