Manage Resdiary

How to cancel resdiary in singapore: your complete guide and what you need to know

Understanding resdiary and why you might want to cancel

Resdiary is an online reservation and table management platform designed for restaurants and hospitality venues across Asia-Pacific. The service allows businesses to accept bookings, manage their dining diary, and track customer reservations in one central system. If you are a restaurant manager, you use Resdiary to organise covers and reporting. If you are a diner, you book through Resdiary-integrated platforms or directly with the restaurant.

You may be considering cancelling your Resdiary account or a specific booking for several reasons: you have switched to a different reservation system, your restaurant has closed, you no longer need the service, or you want to dispute a charge. Whatever your situation, Stopee is here to guide you through the process with clarity and confidence.

Is resdiary still operating in singapore?

It is important to note that Resdiary Singapore appears to have been struck off and is no longer actively operating as a registered entity in Singapore. This status means the company no longer holds a valid business registration with the Accounting and Corporate Regulatory Authority (ACRA). If you are trying to cancel an account or resolve a billing issue with Resdiary Singapore specifically, you may face delays or difficulty reaching the company directly.

If you have an outstanding balance or unresolved refund claim, Stopee recommends escalating your concern to the Consumer Association of Singapore (CASE) or disputing the charge with your payment provider or bank. These organisations and services exist to protect you when a business becomes uncontactable.

Who handles your cancellation: resdiary or the restaurant?

This is critical to understand. Resdiary acts as a platform; it does not set refund policies, process payments for individual bookings, or take responsibility for charges made by restaurants using the system. If you made a reservation and paid a deposit, the restaurant that accepted your booking is responsible for honouring its cancellation and refund terms. Resdiary itself does not refund customers directly.

Similarly, if you are a restaurant owner cancelling your subscription to Resdiary's service, that is a different transaction handled by Resdiary's billing department, not the restaurants that use the platform.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when cancelling services or disputing charges. Understanding these rights strengthens your position when dealing with cancellations and refunds.

Key protections that apply to you

Under the Consumer Protection (Fair Trading) Act, businesses must be honest and fair in their dealings. If Resdiary or the restaurant taking your booking misled you about cancellation terms, charges, or refund eligibility, you have grounds to escalate the complaint. You also have the right to a refund if goods or services are not delivered as promised, or if the business breaches its stated terms.

If you paid a deposit via credit card and the restaurant or service refuses a legitimate refund, you can also dispute the charge with your card issuer (chargeback). This is a formal consumer protection tool. Keep all evidence: booking confirmations, payment receipts, cancellation requests, and written responses from the business.

Who to contact if the company does not cooperate

The Consumer Association of Singapore (CASE) handles disputes between consumers and businesses. If Resdiary or a restaurant using Resdiary refuses to honour a refund or blocks your cancellation without valid reason, you can lodge a complaint with CASE free of charge. Stopee recommends documenting every interaction first: dates, names, email addresses, and what was promised versus what happened. This evidence becomes your leverage when escalating.

You can contact CASE at 1800-6-CASE-63 or visit their website. They will mediate between you and the business at no cost to you.

How to cancel your resdiary booking (as a customer)

If you made a restaurant reservation through Resdiary, follow these steps to cancel your booking properly and protect your refund rights.

Step-by-step cancellation for diners

1. Locate your booking confirmation.
   • Check your email inbox and spam folder for the confirmation sent by the restaurant or Resdiary when you booked.
   • The confirmation will show the restaurant's name, date, time, party size, and cancellation policy or cut-off time.
   • Note the exact cancellation deadline stated in the confirmation; cancelling after this time may forfeit your deposit.
2. Review the restaurant's stated cancellation policy.
   • Read the fine print carefully. The policy will say whether you can cancel free of charge, if there is a cancellation fee, or if cancellations are not allowed within a certain window (e.g., 24 hours before the booking).
   • If the policy is unclear or missing, contact the restaurant directly before you cancel to ask for written confirmation of their terms.
3. Cancel through the correct channel.
   • If your confirmation includes a cancellation link or button, click it and follow the on-screen instructions. Keep a screenshot of the confirmation page showing the cancellation was successful.
   • If there is no link, call or email the restaurant using the contact details on your confirmation. State your booking date, time, party size, and request cancellation explicitly.
   • Pro tip: Use email or a contact form when possible so you have a timestamped record. If you call, ask the staff member to confirm your name and booking reference, then request a follow-up confirmation email.
4. Request a cancellation confirmation.
   • After cancelling, wait for a reply confirming the booking is cancelled. The restaurant should acknowledge this via email or SMS.
   • If you cancelled via link, save the confirmation screen. If you cancelled by phone or email, wait for written acknowledgement.
5. Document everything for your records.
   • Save all emails, screenshots, and confirmation messages. Include the timestamp and the exact wording of the cancellation confirmation.
   • If you paid a deposit, note the amount, payment method, and date. This evidence protects you if the restaurant claims you did not cancel or charges you anyway.

Common mistakes that cost you money

Many diners lose deposits because they cancel in the wrong way or too late, and then cannot prove they tried. Do not let this happen to you.

The biggest mistake is assuming the restaurant received your cancellation without confirmation. If you call and the staff member says "okay, you are cancelled," that is not enough. You need written proof with a timestamp. Restaurants change staff, take notes on paper that gets lost, and sometimes claim cancellations were never made. A timestamped email or link confirmation protects you legally.

Second, many customers miss the cancellation cut-off time stated in their booking confirmation. If the policy says "cancel by 5 p.m. the day before," you must cancel before that deadline. Cancelling after the cut-off forfeits your right to a refund under the restaurant's stated terms, and you will have difficulty disputing a charge with your bank.

Third, avoid relying on Resdiary's platform to handle refunds. Resdiary does not process refunds. The restaurant does. If the restaurant is unresponsive, contact them first, escalate to CASE second, and dispute the charge with your bank third. Stopee advises this three-step approach to maximise your chances of getting your money back.

How to cancel your resdiary subscription (as a restaurant owner)

If you are a restaurant manager or owner who has been using Resdiary and now wants to cancel your subscription, the process is different and handled directly between you and Resdiary.

Steps to cancel your resdiary account

1. Log in to your Resdiary diary account.
   • Visit Resdiary's login page and enter your username and password.
   • If you have forgotten your login details, use the password reset option or contact Resdiary support.
2. Locate your account settings or billing section.
   • This is usually found in the main menu under "Settings," "Account," or "Billing."
   • Look for an option labelled "Subscription," "Plan," or "Billing Details."
3. Find the option to downgrade or cancel your plan.
   • You may see a button labelled "Cancel Subscription," "Downgrade," or "Change Plan."
   • Click this option to proceed.
4. Confirm your cancellation reason (optional).
   • Resdiary may ask why you are cancelling. This is optional feedback, but answering helps them improve.
   • Select a reason if prompted, then continue.
5. Review your final invoice and confirmation.
   • Before confirming, Resdiary will show you any outstanding charges or refunds due.
   • Check the cancellation date carefully. Some subscriptions have an end-of-month policy, meaning your cancellation takes effect at the end of the current billing cycle, not immediately.
   • Warning: If you cancel mid-month, you may be charged for the full month. Ask Resdiary support about proration or refunds if this concerns you.
6. Confirm the cancellation.
   • Click "Confirm Cancellation" or similar button to finalise.
   • Resdiary will send a confirmation email to your registered account email address.
   • Save this email as proof of cancellation.

Pro tip: Before you cancel, export your booking history and customer data from Resdiary if you need these records for your business or to transfer to another system. Log in, go to "Reports" or "Data," and download your information. Once your account is closed, retrieving old data becomes difficult or impossible.

Contact resdiary support directly

If you cannot find the cancellation option in your account, or if you encounter errors during the process, contact Resdiary support. However, given that Resdiary Singapore is no longer actively registered, you may need to reach the company's main office in Australia or through their international support line.

Look for a "Contact Support" or "Help" link in your account dashboard, or search online for Resdiary's current support email or phone number. Stopee recommends keeping a record of when you first attempted to cancel and which support channels you used. If the company becomes unresponsive, this timeline supports your case if you escalate to the consumer authority or dispute a charge.

Resdiary pricing and plans in singapore

Understanding what you are paying for helps you decide whether to cancel or stay. Resdiary offers tiered subscription plans for restaurants, with pricing historically quoted in Australian dollars.

Available plans and features

Important notes on singapore pricing

The prices shown above are listed in Australian dollars (AUD) because Resdiary is based in Australia and may not have localised Singapore Dollar (SGD) pricing readily available on its public website. If you are a Singapore business considering Resdiary or comparing costs before cancelling, contact Resdiary or a local reseller directly to request current SGD pricing, local taxes (GST), and any promotional discounts.

The fact that Resdiary Singapore is no longer active may mean that local support and billing for Singapore restaurants has been absorbed into the Australia or regional office, so local pricing may no longer be advertised. Always confirm current pricing and payment currency with Resdiary before committing to or cancelling a plan.

What happens after you cancel your resdiary account

Cancelling a subscription or booking triggers a series of changes. Knowing what to expect helps you avoid surprises and keeps you in control.

Access and data

Once your subscription ends, your access to the Resdiary diary, booking management tools, and customer reports will be revoked. You will no longer see incoming reservations or be able to manage covers through the platform. If you did not export your booking history and customer contact list before cancelling, you may lose access to these records. Resdiary may retain data for a period (typically 30-90 days) but will eventually delete it, so retrieve any information you need immediately after cancellation.

Payment and refunds

If you cancel mid-month or mid-billing-cycle, check whether Resdiary offers a pro-rata refund (a refund for unused days). Some subscription services provide this automatically; others require you to request it. If you are owed a refund, Resdiary will process it to your original payment method within 5 to 10 business days. Contact Stopee if your refund does not arrive within this timeframe, as delayed refunds are a common complaint.

If you paid an upfront setup fee or annual discount when you first signed up, confirm whether this is refundable if you cancel early. Many annual plans impose an early cancellation fee, so always read the fine print before you cancel.

Bookings made through resdiary

If your restaurant accepted bookings through Resdiary's platform, those reservations will no longer sync to your account once you cancel. Existing customer bookings will remain in Resdiary's records (for the customer's reference), but you will not see them in your diary. This is why it is critical to export your customer data and booking history before cancelling. Notify your regular customers of an alternative booking method (direct phone, new booking platform, website form) so they know how to reach you after you leave Resdiary.

Will you get a refund when you cancel?

Refunds depend on your situation: whether you are a customer cancelling a restaurant booking, or a restaurant owner cancelling your subscription.

If you are a diner who paid a deposit

Your refund is the restaurant's responsibility, not Resdiary's. The restaurant's stated cancellation policy controls whether you get your money back. If the policy is unclear or the restaurant refuses a reasonable refund, you have leverage through consumer protection law and your bank.

Contact the restaurant first with a polite, written request citing the cancellation terms you agreed to. If they refuse or do not respond within 7 business days, escalate to your card issuer (bank or payment app) and request a chargeback or dispute. Your card issuer will contact the restaurant on your behalf. Simultaneously, lodge a complaint with CASE. This multi-channel approach maximises your chances of recovering the deposit.

If you are a restaurant owner cancelling your subscription

Resdiary's refund policy for cancelled subscriptions depends on your contract terms. Most monthly plans are cancellable without penalty, but annual or discounted plans may impose an early termination fee. Check your account settings or original invoice to confirm your plan type and any refund eligibility.

If you believe Resdiary charged you after your cancellation, or if they are refusing a refund you are entitled to, contact Resdiary support with proof of your cancellation request and your account statement. If the company is unresponsive (likely given its inactive status in Singapore), dispute the charge with your bank or payment provider and simultaneously escalate to CASE. Stopee recommends documenting every attempt to contact the company and requesting refunds in writing.

Common cancellation mistakes and how to avoid them

Cancellation missteps often cost you money or delay the process unnecessarily. Learning from others' errors protects your rights and your wallet.

The most costly mistake is assuming verbal confirmation of a cancellation is enough. Staff change, messages get forgotten, and restaurants deny they received your request. Always insist on written, timestamped confirmation. Email is best because it creates an audit trail your bank and consumer authority can verify.

A second mistake is cancelling through the wrong channel. If Resdiary provides a cancellation link in your booking confirmation, use it. If Resdiary's website has a customer account portal, log in and cancel there. Calling the restaurant and asking them to cancel on your behalf creates room for error; you should be in control of your own cancellation. Stopee advises taking screenshots or photos of confirmation pages to prove you cancelled on time.

Third, many customers miss crucial deadlines. Read your confirmation carefully and note the cancellation cut-off time (often 24 hours before your reservation). Set a phone reminder so you do not miss this window. Cancelling after the deadline, even by minutes, forfeits your legal right to a refund under the restaurant's policy. Your bank will not dispute a charge if you missed the stated deadline.

Fourth, do not assume your bank will automatically side with you. Banks favour merchants in disputes unless you provide clear evidence. Save every piece of communication: confirmation emails, payment receipts, cancellation requests, and responses from the restaurant. When you dispute the charge, attach all of this evidence to your claim. A strong, documented case wins refunds; a weak one stalls or fails.

Checklist: before and after you cancel

Use this checklist to ensure you have covered all bases and protect yourself throughout the cancellation process.

Final advice: you have rights, and stopee supports you

Cancelling a Resdiary booking or subscription should be straightforward. In reality, many customers face delays, unclear policies, or unresponsive businesses. What gives you power is understanding your consumer rights under Singapore law and knowing how to escalate when a company does not cooperate.

Resdiary's inactive status in Singapore means some customers may struggle to reach the company or resolve billing disputes. Do not give up. Your bank, CASE, and the Consumer Protection (Fair Trading) Act are your tools. Document everything, escalate methodically, and do not pay a charge you do not owe.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover lost deposits, and stand up to unresponsive businesses. If you are navigating a Resdiary cancellation and feel stuck, visit Stopee to explore your options, find step-by-step guides tailored to your situation, and connect with consumer advocates who understand exactly what you are facing. Your refund, your access, and your peace of mind matter. Stopee is here to make sure you get them.