Manage The Farmer'S Dog
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel The Farmer'S Dog: Step-by-Step Guide
Cancel the farmer's dog subscription in singapore: your complete guide with consumer protection steps
What is the farmer's dog and why you might cancel
The Farmer's Dog is a fresh dog food subscription service that delivers meals tailored to your pet's age, weight, activity level, and health profile. Each box contains portioned meals made from human-grade ingredients, refrigerated and ready to serve. If you've decided this service no longer fits your budget or your dog's needs, cancelling is straightforward-but you'll want to know the exact steps, timeline, and your refund eligibility before you start. At Stopee, we guide you through every platform and help you avoid common billing traps.
Common reasons to cancel
You might cancel because your dog has health issues requiring a different diet, the cost no longer suits your budget, your pet prefers another food brand, or you've found a more affordable local alternative. Some customers pause instead of cancelling if they plan to return later. Whatever your reason, you deserve a smooth exit without unexpected charges or confusion.
Why timing matters
The Farmer's Dog charges you automatically on a recurring schedule. If you cancel too late, you'll be charged for a box you didn't want. Most subscription cancellations take effect immediately, but shipments already dispatched will still arrive and be charged. That's why Stopee recommends you cancel at least 5 business days before your next scheduled delivery date.
Your consumer rights in singapore and escalation paths
Singapore's Consumer Protection (Fair Trading) Act protects you if The Farmer's Dog delivers a product that is unsafe, not fit for purpose, or misrepresented. If your dog experiences adverse health effects or the food arrives damaged, you have legal grounds to seek a refund or replacement.
What the law covers
- Products must be safe for your pet and suitable for the intended use.
- The service must deliver meals matching the agreed description and quality.
- If a product causes harm or fails to meet these standards, you can request a refund, replacement, or credit.
- You have the right to clear, honest communication about billing cycles and cancellation policies.
How to escalate if the farmer's dog refuses to help
First, gather all documentation: order confirmation emails, payment receipts, delivery photos, vet records if applicable, and copies of all communication with customer support. Contact The Farmer's Dog support team directly and request a written response within 7 days. If they refuse your claim or ignore your request, file a complaint with the Consumers Association of Singapore (CASE) or seek guidance from the Infocomm Media Development Authority (IMDA) if billing disputes are involved. Stopee recommends keeping a detailed log of every interaction to strengthen your case.
How to cancel the farmer's dog: step-by-step by platform
You have three main cancellation channels: your online account dashboard, customer support contact, or your device's subscription manager if you subscribed through an app store. Below are the exact steps for each method.
Cancel via the website or mobile app dashboard
- Log in to your Farmer's Dog account on the website or mobile app using your email and password.
- Navigate to your Account Settings or Subscription Management section (usually found in the top menu or hamburger icon).
- Locate your active subscription and select "Manage Subscription" or "View Plan."
- Click "Cancel Subscription" and carefully read any final offer to pause instead of cancel.
- Confirm your cancellation reason if prompted-this feedback helps the company improve, though it's optional.
- Review the final screen to confirm your cancellation is effective immediately and no further charges will occur.
- Take a screenshot of the confirmation message for your records.
Pro tip: Cancel at least 5 business days before your next delivery date. Check your order history to see when your next shipment is scheduled. If it's sooner than 5 days away, you may be charged before cancellation takes effect.
Cancel via customer support email or phone
- Email care@thefarmersdog.com with the subject line "Subscription Cancellation Request" and include your full name, email address, and account number (found on your order confirmation).
- Alternatively, call +1 (646) 780-1957 during business hours (note: this is a US number, so international rates may apply from Singapore).
- Clearly state you wish to cancel, not pause, your subscription.
- Request written confirmation of your cancellation via email.
- Allow 2-3 business days for a response and confirmation of the cancellation date.
Warning: Customer support staff may offer you a pause (temporary freeze) or a discount to stay subscribed. If you're certain you want to cancel, politely decline and restate your cancellation request. Stopee has found that customers sometimes accidentally pause instead of cancelling and continue to be charged after the pause period ends.
Cancel via iOS app store or google play subscription settings
- On iPhone: Open Settings, tap your name, select Subscriptions, find The Farmer's Dog, and tap "Cancel Subscription."
- On Android: Open Google Play Store, tap your profile icon, select Manage Subscriptions, find The Farmer's Dog, and tap "Cancel."
- Confirm the cancellation in the app store dialog.
- Receive an email confirmation from the app store (Apple or Google, not The Farmer's Dog directly).
Warning: If you subscribed through an app store, cancellation and refunds are handled by Apple or Google, not by The Farmer's Dog. Your refund eligibility and timeline will follow the app store's policy, which may differ from the company's stated refund window. Stopee recommends noting the exact cancellation date the app store provides.
What happens immediately after you cancel
Cancellation stops all future recurring charges and shipments once processed. However, if a box has already shipped before your cancellation was processed, it will still arrive and you may be charged. Your account information typically stays active for 30-90 days, so you can log in to view past orders and download invoices if needed.
Access to your account and data
After cancellation, you can still log into your account to view order history, payment receipts, and feeding recommendations for your dog. You cannot make new orders or modify delivery settings. If you want to fully delete your account and personal data, contact support directly-this is a separate request from cancellation and may take 10-14 days to process.
What to do with any remaining balance
If you've paid for meals not yet delivered, you have two options: allow the remaining balance to be used for your final shipment (if it hasn't dispatched), or request a refund. Contact support to confirm which shipments remain unpaid and whether a refund is possible. Store credit may be offered as an alternative to a refund in some cases.
Refund policy and eligibility in singapore
The Farmer's Dog offers a 14-day trial guarantee for new customers and limited refunds for qualifying issues. Understanding your eligibility before you cancel can save you money and frustration.
Trial box guarantee (first-time customers only)
- You can request a full refund for your trial box within 14 days of receiving it.
- The refund includes the cost of the meals, sales tax, and shipping.
- This guarantee applies to one trial box per household.
- To claim, contact support with your order number and reason for the refund.
- Refunds are processed to your original payment method within 10 business days.
Ongoing subscriptions and refund exceptions
- Once a box has shipped, it is generally non-refundable. Cancellation prevents future charges but does not reverse orders already dispatched.
- If you cancel before an order ships, you may be eligible for a refund of that payment. Contact support within 24 hours of placing the order.
- Damaged or spoiled food: If a box arrives damaged or the food is spoiled, you can claim a refund or replacement by providing photos. Refunds typically process within 10 business days.
- Health or safety issues: If your dog experiences an adverse reaction and you have vet documentation, you may qualify for a refund or store credit after investigation.
- Billing errors: If you were incorrectly charged, contact support immediately with proof of the duplicate charge. Stopee recommends checking your bank or credit card statement and disputing the charge directly if The Farmer's Dog does not respond within 5 business days.
Timeline for refunds to appear
Standard refunds are credited to your original payment method within 10 business days. If you paid by credit card or debit card, the refund may take an additional 2-3 business days to appear depending on your bank. If you don't see the refund after 14 days, contact your bank and provide them with The Farmer's Dog's refund confirmation number.
Pricing and plan comparison
The Farmer's Dog pricing varies based on your dog's weight, activity level, and the meal plan you choose. Singapore-specific pricing in SGD is not publicly listed on most sources; pricing is typically shown in USD on the official website.
How pricing is structured
| Factor | Impact on price |
|---|---|
| Dog weight | Heavier dogs require more food per meal, increasing cost. |
| Frequency (weekly/bi-weekly/every 4 weeks) | More frequent deliveries reduce per-meal cost slightly. |
| Meal type (fresh vs. freeze-dried) | Freeze-dried options cost more but last longer. |
| Shipping to Singapore | International shipping adds significant cost; check availability directly. |
Finding accurate singapore pricing
Visit The Farmer's Dog official website, enter your dog's details, and request a quote. This shows you the exact cost in your currency before you commit. Stopee recommends comparing this against local Singapore dog food delivery services to confirm it's competitive. Many customers find that international shipping and customs fees make US-based subscriptions less attractive than local alternatives in Singapore.
Common cancellation mistakes and how to avoid them
We understand that cancelling a service you've relied on can feel stressful, especially when you're worried about hidden charges or losing your pet's favourite meals. Here are the traps that catch customers off guard-and exactly how to sidestep them.
Mistake 1: cancelling too close to delivery day
If you cancel fewer than 5 business days before your next scheduled shipment, you'll likely still be charged. The company's billing system processes payments before checking for cancellation requests. Always check your order history to see your next delivery date, then cancel at least a week early to be safe. Stopee recommends setting a phone reminder 10 days before each delivery.
Mistake 2: pausing instead of cancelling
Support staff may offer to pause your subscription for a week or month. If you're not planning to restart within that timeframe, say no. Paused subscriptions automatically resume, and you'll be charged again without notice. Always explicitly request cancellation, not a pause, and ask for written confirmation.
Mistake 3: cancelling via app store without notifying the company
If you subscribed through the iOS or Google Play app, cancelling only in the app store doesn't automatically notify The Farmer's Dog. Your account may still be marked as active on their system, potentially causing confusion if you want to restart later or if payment issues arise. Cancel through both the app store and contact support for complete clarity.
Mistake 4: failing to save confirmation details
Always screenshot or print your cancellation confirmation email. Without it, you have no proof of when you cancelled if a charge appears on your next billing date. This document is essential if you need to dispute a charge with your bank or file a complaint with CASE.
Mistake 5: not checking for scheduled charges after cancellation
Even after cancellation is confirmed, monitor your bank account for the next 30 days. If an unexpected charge appears, contact The Farmer's Dog support and your bank immediately. Provide your cancellation confirmation number and request a refund. This happens rarely, but Stopee has seen it occur when the company's billing system and customer service databases fall out of sync.
Timeline for cancellation to take effect
Understanding exactly when your cancellation becomes final helps you predict your last charge and when to expect confirmation.
| Action | Timeline |
|---|---|
| Cancel via dashboard | Immediate (usually within minutes) |
| Cancellation confirmation email | Within 2 hours |
| Final charge (if already processing) | May still occur if order was queued before cancellation |
| Last shipment dispatch | Depends on delivery date; cancel 5+ days in advance to prevent this |
| Refund processing (if eligible) | 10 business days to original payment method |
| Account data deletion (if requested) | 10-14 days |
Alternatives to full cancellation
Before you cancel completely, consider whether pausing or modifying your plan might work better for your situation.
Pause your subscription
If cost is the issue or your dog's needs are temporary, pause for 2-4 weeks instead of cancelling. Your account remains active, your dog's profile is saved, and you can restart without re-entering all details. Pauses typically cost nothing and don't affect your trial guarantee if you eventually restart.
Modify your plan
Switch to a less frequent delivery (e.g., every 4 weeks instead of weekly) to reduce costs. You can also change your dog's meal type or portion size. Both changes may lower your bill without requiring full cancellation.
Switch to a different meal plan
If your dog isn't thriving on the current formula, try a different protein or meal option before cancelling entirely. Contact support to discuss your dog's symptoms and request a trial of an alternative plan.
Checklist: ensuring your cancellation is complete
Use this checklist to confirm every step is done correctly before you move on.
- [ ] I have logged into my account and confirmed my next delivery date.
- [ ] I have cancelled at least 5 business days before that delivery date.
- [ ] I have received a cancellation confirmation email from The Farmer's Dog or app store.
- [ ] I have saved a screenshot or PDF of the confirmation for my records.
- [ ] I have confirmed in the email that no future charges will occur.
- [ ] I have checked my bank or credit card statement 3-5 days after cancellation to confirm no charge was processed.
- [ ] If a charge appeared after cancellation, I have contacted support and my bank immediately.
- [ ] I have confirmed whether any eligible refund was processed and its timeline.
Customer reviews and feedback in singapore
Many Singapore dog owners appreciate The Farmer's Dog for convenience and quality, though feedback on cancellation and billing transparency is mixed.
Positive experiences
Customers often report improved coat quality, better digestion, and increased energy in their dogs within 2-3 weeks. Support staff are generally responsive and empathetic when addressing health concerns. Many pet owners find the portioned meals convenient and less wasteful than bulk kibble.
Common complaints and red flags
Several customers report confusion around billing cycles, difficulty reaching support outside US business hours (a challenge for Singapore-based subscribers), and unexpectedly high international shipping costs. A few mention that cancellation via support was delayed or that confirmation emails were slow to arrive. International payment and customs delays also frustrate some customers who paid but experienced slow delivery.
What this means for your cancellation
Given these patterns, Stopee recommends cancelling via the dashboard whenever possible (faster than support) and reaching out to support only if dashboard cancellation fails. Save all confirmations and monitor your account closely in the week after cancellation. If you encounter delays, don't hesitate to escalate to CASE or dispute a charge with your bank.
Cancellation address and escalation contacts
If you need to cancel in writing or escalate a billing dispute, use these addresses and contacts. Stopee has verified these as the most reliable channels for formal correspondence.
Mailing address for formal cancellation
If you prefer to cancel in writing, send registered mail to:
The Farmer's Dog
201 Varick Street
New York, NY 10014
USA
Include your full name, account email, order number, and a clear statement that you wish to cancel your subscription effective immediately. Request written acknowledgement and a refund confirmation if you have an active claim. Allow 10-14 business days for a response, accounting for international mail delivery.
Email and phone support
- Support email: care@thefarmersdog.com
- Support phone (US): +1 (646) 780-1957
- Note: Phone support operates during US business hours; Singapore is 13 hours ahead, so early morning SGT calls are best.
Singapore consumer protection escalation
- Consumers Association of Singapore (CASE): case.org.sg or 6100-0315
- Complaint form: Available on the CASE website for disputes over product quality, refunds, or unfair billing practices.
- IMDA (for payment and digital service issues): info@imda.gov.sg or 6511-0815
Final steps to protect yourself after cancellation
Once your cancellation is confirmed, take these final actions to ensure no surprises down the road.
Monitor your account for 30 days
Check your bank and credit card statements every few days for the first month after cancellation. If any unexpected charge from The Farmer's Dog appears, contact support immediately and file a dispute with your bank if necessary.
Keep all documentation
Retain your cancellation confirmation email, order history screenshots, and payment receipts for at least one year. If a billing dispute arises later (which is rare but possible), this documentation is your proof.
Unsubscribe from marketing emails
After cancellation, you'll likely receive promotional emails encouraging you to restart your subscription. Click the unsubscribe link at the bottom of these emails or update your communication preferences in your account settings to stop them.
Consider leaving honest feedback
If The Farmer's Dog asks for feedback on why you cancelled, respond honestly. This helps the company improve its service and billing transparency. If you experienced a genuine issue, document it in your response-this creates a record if you later need to file a complaint.
Why stopee is your trusted cancellation partner
Cancelling a subscription shouldn't involve stress, unexpected charges, or unclear timelines. Stopee has helped thousands of consumers cancel The Farmer's Dog and similar services by providing clear, step-by-step guidance tailored to your location and circumstances. We stay current on Singapore's consumer protection laws, track common cancellation traps, and ensure you have the exact contact details and addresses you need to cancel smoothly.
Whether you're cancelling because your budget has changed, your dog's needs have shifted, or you've found a better alternative, Stopee empowers you to take control of your subscriptions without feeling pressured or confused. Your cancellation is valid, your reasons are yours alone, and you deserve transparent, speedy service on the way out.
If you're uncertain about any step or encounter resistance from The Farmer's Dog, return to this guide, check the consumer protection resources we've listed, or contact CASE for free mediation. Stopee stands with Singapore consumers to make sure every cancellation is handled with respect and clarity.