Manage Sittercity

How to cancel sittercity and protect your subscription rights in singapore

What sittercity is and why you might cancel

Sittercity is an online marketplace that connects families with vetted caregivers for childcare, pet sitting, and senior care services. The platform lets you browse sitter profiles, read reviews, post jobs, and upgrade to Premium Membership for enhanced features like priority support and advanced search filters.

Many families in Singapore use Sittercity to find local or remote care solutions. However, subscription costs add up, service quality varies, or you may simply have found alternative providers. Understanding how to cancel cleanly-and what your consumer rights are-puts you back in control.

Common reasons families cancel sittercity

You might cancel because you found a more affordable service, needed only temporary help, or experienced service gaps. Premium features may not deliver the value you expected. Whatever your reason, you deserve a straightforward cancellation process. At Stopee, we empower you to exit subscriptions on your terms.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act provides important safeguards for subscription purchases, though application to digital services remains evolving.

What singapore law covers

The Consumer Protection (Fair Trading) Act protects you against unfair trading practices, misleading claims, and unsolicited sales. A 14-day cooling-off period applies to certain distance contracts-including online purchases-under the Act's distance transaction rules. This means you have the right to cancel within 14 days of purchase if you haven't used the service substantially.

The key question: does Sittercity's Premium subscription qualify as a "distance contract" under Singapore law? If it does, you may have statutory cancellation rights beyond Sittercity's own policy. Sittercity's terms do not explicitly reference Singapore Consumer Protection law, creating ambiguity.

How to enforce your rights if sittercity refuses

If Sittercity denies a refund you believe you are entitled to under Singapore law, escalate your complaint to the Consumers Association of Singapore (CASE). CASE mediates disputes between consumers and businesses at no cost to you. Document all communications, cancellation requests, and billing statements. CASE will review whether Sittercity breached the Consumer Protection Act in your case.

You can also dispute the charge through your card issuer or bank if you believe you were billed without proper consent or within your statutory cooling-off window. Banks in Singapore take consumer protection seriously and will investigate your claim.

Cancellation methods by platform

Your cancellation method depends on how you subscribed-whether through Sittercity's website, Apple's App Store, or Google Play. Each method is straightforward once you know where to look.

Cancel via the sittercity website (desktop or mobile browser)

The most direct path is through your account settings on Sittercity's website. This method works on any device with a web browser.

1. Sign in to your Sittercity account using your email and password.
2. Navigate to Account Settings or Account & Billing (exact label varies by update).
3. Locate the section labeled "Membership" or "Premium Subscription."
4. Select the option to downgrade to Basic Membership or cancel Premium.
   • Sittercity calls this "downgrade to Basic" rather than outright cancellation; both actions end your Premium subscription.
5. Confirm your cancellation. Sittercity will display a confirmation message and send a confirmation email.
6. Verify you receive a confirmation email within 5 minutes. Save this email as proof of cancellation.

Pro tip: Complete this step before the day your next billing cycle begins. Cancellation takes effect at the end of your current paid period, not immediately, so you are not losing any prepaid access.

Cancel if you subscribed via apple app store (iOS)

If you purchased Sittercity Premium through Apple, you must cancel through Apple's subscription management-not through the Sittercity app itself. Deleting the app does not cancel your subscription.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select "Subscriptions" (you may need to scroll to find it).
4. Find and tap "Sittercity" in your active subscriptions list.
5. Tap "Cancel Subscription" and confirm your choice.
   • Apple will ask why you are cancelling; your response is optional.
   • Select your reason and proceed.
6. You will see a confirmation that your subscription will end on your next billing date. Take a screenshot as proof.

Warning: If you cancel via the Sittercity app instead of Apple Settings, your subscription will not be cancelled. Many users make this mistake and continue being charged.

Cancel if you subscribed via google play (Android)

Android users who purchased through Google Play must cancel through Google's subscription settings. Like Apple, simply uninstalling the app does not stop your charges.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap the profile icon (top right corner).
3. Select "Payments and subscriptions."
4. Tap "Subscriptions" to view all active subscriptions.
5. Find and tap "Sittercity."
6. Tap "Cancel subscription" and confirm your choice.
7. You will receive a cancellation confirmation email from Google Play within minutes.

Pro tip: Check your Google Play order history to confirm the cancellation appears there. Google takes 24 to 48 hours to fully process the cancellation, but your charges will stop at your next renewal date.

What happens after you cancel

Cancelling your Sittercity Premium does not immediately cut off your access. You keep using all Premium features until the end of your current billing period.

Your access during the run-out period

After you cancel, your account downgrades to Basic Membership the moment your paid period expires. This means you lose access to Premium search filters, priority support, and advanced sitter sorting tools. Your job postings and saved sitter profiles remain accessible, but you cannot post new jobs or contact sitters without re-upgrading.

If your billing cycle is monthly, you have until the first day of next month to use Premium features. If annual, you keep Premium access for up to 12 months from your cancellation date.

Your billing after cancellation

Sittercity stops charging you after your current period ends. No automatic renewal occurs. Keep your cancellation confirmation email and note the exact date your Premium expires to verify correct billing.

Check your credit card or bank statement 3 to 5 days after your expected expiry date. If you see a charge after that date, screenshot the statement and contact Sittercity's support team immediately with proof of cancellation.

Refund policy and your options

Sittercity's official policy states that Premium Membership fees are non-refundable and do not carry prorated credits for partial months. However, policy and practice sometimes diverge.

When sittercity will not refund

You cannot claim a refund simply because you changed your mind or used Premium features less than expected. Sittercity does not offer refunds for membership periods already billed, even if you cancel mid-cycle. This applies whether you subscribed for one month or one year.

When you might qualify for a refund

Exceptions exist. You may have grounds for a refund in these situations:

• You were charged without your consent or authorisation.
• You cancelled within Singapore's 14-day cooling-off period and did not substantially use Premium features.
• The charge appears twice due to a billing error (duplicate transactions).
• You were charged after you successfully cancelled, showing a system failure.
• Sittercity failed to deliver promised Premium services for your entire billing period.

Pro tip: Community reports on dispute resolution sites show that Sittercity occasionally grants refunds or prorated adjustments when users escalate with detailed evidence. Your success depends on documentation and persistence.

How to dispute and request a refund

1. Contact Sittercity support via email or chat with your cancellation confirmation and a clear refund request. Explain your reason (error, cooling-off period, service failure).
2. Document Sittercity's response. Save all emails, dates, and support ticket numbers.
3. If Sittercity refuses, contact your credit card issuer or bank within 60 days of the charge. Provide your cancellation proof and explain why you believe the charge was unauthorised or breached Singapore law.
4. Your bank will open a dispute investigation, usually resolving within 30 to 60 days.
5. If your bank denies the dispute, lodge a complaint with CASE as your final step. Provide all correspondence between you, Sittercity, and your bank.

Sittercity pricing and what you pay

Sittercity displays pricing on its website and app, but rates vary by region, billing cycle, and current promotions.

Where to check current pricing

Always visit Sittercity's official website or your app store listing (Apple App Store or Google Play) to see current Premium membership rates. Pricing changes without notice, and this guide cannot list exact costs. When you visit, you will see options for monthly or annual billing-annual plans typically offer a discount per month.

Currency and regional notes

Sittercity prices primarily in USD, even for Singapore users. Your card issuer will convert SGD to USD and may apply a foreign exchange fee. Check your statement carefully to understand the full cost after conversion. If you find conversion fees excessive, contact your bank about international transaction options that cost less.

Pricing comparison table

Common cancellation mistakes and how to avoid them

Cancellation sounds simple, but small missteps leave you charged for months. You deserve clarity on what not to do.

Deleting the app without cancelling your subscription

This is the number-one mistake. Removing Sittercity from your phone does absolutely nothing to stop charges. Your subscription continues in the background, billing your card every month or year. You must cancel through the payment platform (Sittercity web, Apple, or Google Play) before deleting anything.

Cancelling through the wrong platform

If you subscribed via Apple or Google Play, cancelling through Sittercity's website will not work. You must cancel through the exact app store where you purchased. Conversely, if you subscribed directly on Sittercity's website, cancelling via Apple or Google will have no effect. Match your cancellation method to your purchase method.

Assuming cancellation is instant

Cancellation stops future charges but does not end your access immediately. You keep Premium features through the end of your current billing period. If you expected instant loss of access, you might mistakenly think your cancellation failed. It did not-Sittercity is simply honouring the time you already paid for.

Not saving your cancellation confirmation

Screenshot or forward your cancellation confirmation email to yourself or save it offline. If a dispute arises months later, your email receipt is proof that you cancelled on a specific date. Without it, Sittercity can claim you never requested cancellation.

Cancelling days before billing and assuming you are safe

If your renewal date is 3 days away and you cancel today, Sittercity will still charge you in 3 days. Cancellation stops the *next* renewal after the current period ends, not the upcoming one. Time your cancellation early if you want to avoid an extra charge.

After cancellation: your checklist

You have cancelled-but your job is not quite finished. Follow this checklist to ensure nothing goes wrong.

1. Save your cancellation confirmation email in a folder labelled "Sittercity" on your email account or computer.
2. Note the date your Premium access expires in a calendar reminder (one month or one year from cancellation, depending on your cycle).
3. Check your credit card or bank statement 3 to 5 days after your expected expiry date to confirm no charge appears.
4. If you see a charge after your expiry date, take a screenshot and contact Sittercity support within 7 days with proof of cancellation.
5. If Sittercity does not refund the unexpected charge within 10 business days, file a dispute with your bank.
6. Delete the Sittercity app only after your access period has ended and you confirm no further charges appear on your statement.

Stopee helps you reclaim control of your subscriptions

Cancellation should not require detective work or multiple attempts. At Stopee, we empower Singapore consumers to cancel subscriptions confidently and recover money owed. Whether you dispute a charge, need clarification on your rights, or want to compare alternatives to Sittercity, Stopee has helped thousands of consumers cancel unwanted services and protect their wallets.

Visit Stopee (stopee.com) to explore guides for other subscription services, file formal complaints, or find local advocates who specialise in consumer disputes. Stopee makes cancellation transparent, fair, and fast.

Contact information for escalation

If Sittercity refuses your refund or cancellation request, use these contact points to escalate your complaint.

Sittercity mailing address

Send formal cancellation requests or dispute letters to:

Sittercity corporate office (primary): 20 West Kinzie Street, Suite 1500, Chicago, IL 60654, United States

Sittercity general correspondence: Choice Sitter Solutions, LLC, 2 Wells Avenue, Newton, MA, United States

Include your full name, account email, cancellation date requested, and reason for the complaint. Send via registered mail to create a paper trail. Keep a copy for your records.

Singapore consumer authority

If Sittercity fails to respond within 14 days, lodge a complaint with the Consumers Association of Singapore (CASE). CASE will mediate on your behalf at no cost. Visit the CASE website to file a dispute and provide all correspondence between you and Sittercity.

Stopping Sittercity charges is your right. Stopee stands with you every step of the way-from your first click to cancel through to final resolution. Your subscription should serve you, not trap you.