Manage Epidemic Sound

How to cancel epidemic sound in singapore and protect your subscription rights

What is epidemic sound and who should use it

Epidemic Sound is a subscription-based music licensing service that supplies royalty-free tracks and sound effects to creators, agencies and businesses across the globe. If you create content for YouTube, podcasts, social media or commercial projects, you likely know the frustration of finding music you can legally use without copyright claims or takedowns. Epidemic Sound solves this by giving you access to millions of cleared tracks - but only while your subscription remains active.

The service is popular with YouTubers, podcasters, freelance video editors and small business owners who need commercial-grade music licensing. Your subscription tier determines how many channels you can monetize, whether you can use music in client work, and what commercial rights you receive. Understanding your plan matters because cancelling the wrong way - or at the wrong time - can lock you out of your content mid-project.

Who uses epidemic sound in singapore

Content creators in Singapore rely on Epidemic Sound to avoid copyright strikes on monetized videos and podcasts. If you run a YouTube channel, produce TikTok content, or create marketing videos for local businesses, you use this service to keep your revenue safe and your uploads claim-free. The pricing scales from individual creators (S$13.49 per year on the Creator plan) to agencies and studios (up to S$101.24 monthly on the Business plan).

Common reasons to cancel

You might cancel because your project ended, you switched to a free alternative, or you realized the plan didn't match your needs. Some users cancel after an accidental renewal or discover they don't need commercial licensing after all. Whatever your reason, Stopee is here to guide you through the process so you don't get stuck paying for a service you've stopped using.

Understanding your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy services like Epidemic Sound. This law means the company must clearly disclose their cancellation policy, billing terms and any charges before you subscribe. If Epidemic Sound fails to honour their stated cancellation process, charges you after you've cancelled, or refuses a legitimate refund, you have legal recourse.

Your cancellation rights under singapore law

You have the right to cancel your subscription at any time unless the service explicitly states otherwise in writing. Epidemic Sound does not offer a statutory 14-day cooling-off period for digital content (music access), but you can still cancel immediately after purchase if the company's terms allow it. The key is knowing exactly when your subscription renews so you can cancel before the next billing date.

Pro tip: Screenshot your cancellation confirmation and save your Epidemic Sound account emails. If the company charges you after cancellation, you'll need proof that you cancelled in time. Stopee recommends keeping these records for at least three months.

Escalation if the company refuses to cancel

If Epidemic Sound refuses to process your cancellation or continues charging you after you've cancelled, contact the Consumers Association of Singapore (CASE) or file a complaint with the Confederation of Singapore Industries. You can also dispute the charge with your credit card issuer or bank. Stopee has helped thousands of consumers resolve billing disputes by providing clear documentation of their cancellation request.

Epidemic sound pricing in singapore

Your subscription cost determines your access level and commercial rights, so choose wisely before you commit to annual billing. Here's what each plan costs and what you get in return.

Subscription tiers and pricing table

Pricing notes and billing cycles

Annual billing is significantly cheaper than paying month-to-month. If you're on a monthly plan and want to save money, switch to annual before you cancel - but only if you plan to keep the service. Prices above are approximate conversions from USD to SGD and may fluctuate based on exchange rates. Epidemic Sound bills in USD, so your actual charge depends on your bank's conversion rate on the billing date.

Warning: If you subscribed through Apple App Store or Google Play, you're billed by Apple or Google, not Epidemic Sound directly. This matters because cancelling inside the Epidemic Sound app won't stop the charges - you must cancel through the app store itself. More on this below.

When and why you should cancel epidemic sound

Not every creator needs Epidemic Sound forever, and that's perfectly fine. Here's when cancellation makes sense and when you might want to stay.

Reasons to cancel

• Your project or channel ended and you no longer create content
• You switched to a free music library (YouTube Audio Library, Freepik, Pixabay)
• You can't afford the renewal and need to cut costs
• You realized you don't use the music enough to justify the subscription
• You accidentally renewed and want a refund
• You need a different plan tier and want to avoid double billing

Reasons to keep your subscription

• You publish content regularly and need fresh, high-quality music
• You create client work or commercial projects (Pro and Business plans protect you here)
• Free alternatives don't have the library depth or licensing clarity you need
• Your annual rate is locked in and saves you significantly versus switching later

The decision is yours, but Stopee recommends checking your cancellation deadline before you decide. If your next billing date is 10 days away and you're unsure, cancel now - you can always resubscribe later.

How to cancel epidemic sound step-by-step

The method you use to cancel depends on where you subscribed. If you signed up directly on Epidemic Sound's website, you cancel on the website. If you subscribed through Apple App Store or Google Play, you must cancel through that platform. Cancelling in the wrong place is a common mistake that leaves your subscription active and your card charged.

Cancel via the epidemic sound website (recommended)

This is the fastest and most reliable way to cancel. You'll see your cancellation confirmed immediately and receive a confirmation email.

1. Open your web browser and go to the Epidemic Sound website
   • Do not use the mobile app for this step - the website cancellation flow is clearer and more reliable
2. Sign in to your account using your email and password
   • If you've forgotten your password, click "Forgot password?" and reset it before proceeding
3. Navigate to Account → Subscriptions → Manage Subscription
   • This section shows your current plan, next billing date and cancellation options
4. Click "Cancel Subscription"
   • The system may ask why you're cancelling - you can skip this or provide feedback
5. Confirm your cancellation when prompted
   • Read the confirmation message carefully - it will tell you when your access ends
6. Take a screenshot of the cancellation confirmation page
   • Save this image and the confirmation email for your records in case you need to dispute a charge later

Pro tip: Check your account immediately after cancellation to confirm the status changed to "Cancelled" or "Active until [date]". If it still shows "Active", try refreshing the page or clearing your browser cache and logging in again.

Cancel an apple app store subscription (iOS)

If you subscribed to Epidemic Sound through your iPhone or iPad via Apple App Store, you must cancel there - not in the Epidemic Sound app itself.

1. Open the App Store on your iPhone or iPad
   • Tap the profile icon in the top-right corner of the screen
2. Tap "Subscriptions"
   • This shows all your active app subscriptions and their next billing dates
3. Find and tap "Epidemic Sound"
   • If you have multiple subscriptions, scroll down to locate it
4. Tap "Cancel Subscription" or "Remove"
   • Apple will ask you to confirm and may offer a discounted renewal - ignore this and proceed with cancellation
5. Confirm the cancellation
   • You'll see "Subscription cancelled" and your access will end on your current billing period's final day

Warning: Do not cancel the Epidemic Sound app itself - that does not stop the App Store billing. You must cancel the subscription inside the App Store settings, not the app.

Cancel a google play subscription (Android)

Android users who subscribed via Google Play must cancel through Google Play, not inside the Epidemic Sound app.

1. Open Google Play Store on your Android phone or tablet
   • Tap the profile icon in the top-right corner
2. Tap "Payments and subscriptions" → "Subscriptions"
   • This displays all active subscriptions linked to your Google account
3. Select "Epidemic Sound" from the list
   • If you don't see it, scroll down or search for "Epidemic"
4. Tap "Cancel subscription"
   • Google Play will confirm the cancellation date (usually the end of your current billing period)
5. Follow any additional prompts and confirm
   • Your access continues until the last day of your paid period; no refund is issued for the remaining balance

Stopee recommends taking a screenshot of the Google Play cancellation confirmation so you have proof if a charge appears on your next statement.

What happens after you cancel epidemic sound

Cancellation doesn't mean immediate loss of access. Understanding what you keep and what you lose helps you plan your next music source and avoid content disaster.

Access during your paid period

After you cancel, you retain full access to Epidemic Sound's catalog until your current billing period ends. If you paid S$161.88 for an annual subscription and cancel on day 50, you keep access for the remaining 315 days. You can download music, use it in new projects and publish content with Epidemic Sound's licensing intact during this window.

Published content and licensing after cancellation

Any video, podcast or social media post you published while your subscription was active remains cleared and monetized under Epidemic Sound's license. YouTube won't claim copyright on your older videos just because your subscription expired - the licensing was permanent at the time of publication. This is a key difference between Epidemic Sound and streaming services like Spotify.

However, you cannot publish new content using Epidemic Sound music after your subscription ends. If you download a track on day 100 of your subscription but try to publish it on day 400 (after expiry), you risk a copyright claim.

Access after expiry

When your paid period ends, you lose access to the Epidemic Sound catalog and cannot download new music. You cannot re-publish old content with Epidemic Sound music if you don't have an active license. Your downloaded files remain on your computer or phone, but you lose the right to use them commercially.

Pro tip: Before your subscription ends, download and back up any music you plan to use in future projects. Keep the files in a labeled folder so you know exactly which tracks were licensed while your subscription was active.

Refund policy and what you can recover

Epidemic Sound's refund policy is strict, but not impossible to navigate. Know what you're entitled to and when to escalate if the company refuses.

Standard refund policy explained

Epidemic Sound classifies its service as non-refundable because you received access to millions of tracks and the licensing rights while your subscription was active. Under their terms, once you've had access to the music library, the payment is considered earned and non-refundable. This aligns with how most digital services operate in Singapore.

There is no automatic 14-day cooling-off period stated in Epidemic Sound's public policy. This is legal in Singapore for digital content services because you consumed the product (music access) immediately upon purchase.

Exceptions where refunds may be granted

• Accidental renewal: If you were charged for an unexpected annual renewal, you may qualify for a discretionary refund if you request it within days of the charge
• Billing error: If you were charged twice or in the wrong currency, Epidemic Sound may refund the duplicate or incorrect charge
• Service outage: If the service was unavailable for an extended period during your billing cycle, you might request a prorated refund
• Unauthorized charges: If someone else subscribed using your payment method without permission, you can dispute this with your bank

Warning: Epidemic Sound does not guarantee these refunds - they are discretionary. Your best chance is to contact their support team within 5 days of the charge and provide evidence of the error.

Refunds for app store and google play purchases

If you subscribed via Apple App Store or Google Play, your refund is handled by Apple or Google, not Epidemic Sound. You can request a refund directly through the App Store or Google Play within 14-48 hours of the charge (Apple and Google have different windows). After this window closes, you must contact Epidemic Sound's support for a discretionary refund, and they often decline.

Stopee's experience shows that App Store and Google Play refunds are easier to obtain than direct refunds from Epidemic Sound, so try the app store first if you subscribed that way.

Common mistakes when cancelling epidemic sound

Cancelling a subscription sounds simple, but small errors can leave you paying for weeks longer than you intended. Here are the traps that catch people off guard.

Mistake 1: cancelling in the app instead of the website

The Epidemic Sound app has a subscription settings menu, but tapping "cancel" there doesn't always work. Many users report that they cancelled inside the app only to find themselves charged again. Always use the website to cancel unless you subscribed through App Store or Google Play - in those cases, cancel through the app store, not the Epidemic Sound app.

Mistake 2: cancelling too close to the billing date

If you cancel on the day before your renewal, the system might process the renewal before your cancellation takes effect. Check your exact billing date in the Subscriptions section and cancel at least 2-3 days before. Stopee recommends cancelling when you first decide to leave, not when you're close to the deadline.

Mistake 3: assuming cancellation is instant

After you cancel, your subscription doesn't end immediately - it ends at the close of your current billing period. If you cancel an annual subscription on day 1, you still have access for the next 364 days. Plan your next music source before this date arrives so you're not caught without background music mid-project.

Mistake 4: not saving your cancellation confirmation

Screenshots and confirmation emails are your proof that you cancelled on time. If you're charged again and have no record of your cancellation, Epidemic Sound can claim they never received the request. Save the confirmation page, the confirmation email and note the date and time you cancelled.

Mistake 5: forgetting to cancel after a free trial

Epidemic Sound offers a 30-day free trial that converts to a paid subscription automatically if you don't cancel. Set a phone reminder 2-3 days before your trial ends so you don't miss the deadline. The company is not obligated to refund surprise charges after a free trial expires if cancellation was available during the trial.

Checklist: before you hit cancel

Use this checklist to ensure you're ready to leave Epidemic Sound without regrets or unexpected charges.

• Confirm your next billing date in the Subscriptions section of your account
• Download and back up any Epidemic Sound music you plan to use in future projects
• Identify your next music source (free library, competitor, or other solution)
• Decide whether to cancel now or wait until closer to your billing date
• Open a new browser tab with your Epidemic Sound account page
• Have a screenshot app or phone camera ready to capture your cancellation confirmation
• Check your email to confirm you've received a cancellation confirmation from Epidemic Sound within 24 hours
• Mark your calendar for the date your access officially ends
• Plan to log in 1 week before access ends to confirm your subscription is cancelled

Why stopee exists and how we help

Subscription cancellation is frustrating by design. Companies profit when cancellation is hard, so they bury the option behind logins, confusing menus and support forms that go unanswered. Stopee fights this by making cancellation transparent, fast and empowering. We've helped thousands of consumers cancel services like Epidemic Sound without delays, refusals or surprise charges.

Every guide on Stopee is written by consumer advocates who've spent years working with customer service, refund disputes and consumer protection law. We know where companies hide their cancellation buttons. We know which mistakes cost you money. We know your rights in Singapore and how to enforce them if a company refuses to cooperate.

Whether you need to cancel Epidemic Sound today or next month, Stopee is here to guide you through every step. Our mission is simple: your subscriptions should work for you, not the other way around.

Summary and your next step

Epidemic Sound is a powerful tool for creators, but it's not forever. When you're ready to leave, cancel via the website or your app store, save your confirmation and watch for the end of your access window. You won't get a refund for time you've already paid for, but your published content stays licensed and cleared.

Cancelling doesn't have to be stressful. With the steps above, you'll be out of your subscription in minutes and in full control of your billing. If Epidemic Sound refuses to cancel or charges you after you've quit, escalate to CASE (Consumers Association of Singapore) or your bank's dispute team.

Stopee has helped thousands of consumers navigate subscription cancellations across dozens of services - from music and streaming platforms to software subscriptions and membership sites. Visit Stopee.com to find guides for every service you subscribe to. Take control of your subscriptions today.