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82%
of consumers underestimate the cost of their automatic withdrawals
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44%
of subscribers have experienced a 'commercial trap' experience
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Cancel Moises: The Right Way
How to cancel moises: your complete singapore guide to stopping payments
What moises is and why musicians use it
Moises is an AI-powered audio separation app that lets you isolate vocals, instruments, and beats from any song. Musicians in Singapore use it for practice, remixing, backing track creation, and professional production work. The app runs on iOS via the Apple App Store and offers tiered subscription plans ranging from basic access to advanced professional tools.
Main features across subscription tiers
Moises Premium gives you unlimited AI separations and core music tools for S$9.98 per month. Moises Pro, at S$49.98 monthly, adds Hi-Fi separation quality, professional stem modules, Voice Studio VST plugin, and extended 180-minute upload limits. The app also offers an annual Premium plan at S$69.98 if you want to commit longer and potentially save on monthly costs. Whether you're a casual practitioner or serious producer, the tiered model means you choose the power level you actually need.
Moises pricing and subscription plans
Knowing what you're paying helps you decide if it's the right investment for your musical goals.
Current moises plans and costs in singapore
| Plan | Monthly cost | Billing cycle | Best for |
|---|---|---|---|
| Moises Premium | S$9.98 | Monthly | Beginners and casual users |
| Moises Pro | S$49.98 | Monthly | Professional producers and studios |
| Moises Premium annual | S$69.98 | Annual | Long-term committed users |
Pricing transparency and what you should verify
These prices reflect the Singapore App Store listing as of August 2025. App Store pricing can shift slightly between displays due to rounding and regional tax adjustments. Before you commit to any plan, check the exact amount Apple will charge you on your payment method. If you see unexpected price increases after your initial purchase, that's a red flag worth investigating with Apple Support or the Moises team at Stopee.
Why you might want to cancel moises
Cancellation reasons differ for every user, and that's completely normal.
Common reasons to stop your subscription
You might cancel because you've finished a project and don't need production tools right now. Perhaps you found a cheaper alternative or realised the feature set doesn't match your workflow. Some users pause subscriptions when budget tightens or when they prefer one-off purchases over recurring charges. Others cancel because they upgraded to Pro but discovered they don't use the advanced features. Whatever your reason, you have full control over when and how you exit your subscription. Stopee exists to help you take that action with confidence and clarity.
When cancellation makes financial sense
If you're paying S$9.98 monthly and using Moises fewer than three times per month, the cost-per-use may feel unjustified. If you bought an annual plan at S$69.98 and regret it within days, you may qualify for an Apple refund under Singapore's consumer protection framework. If Moises added features you don't want and refuses to adjust your plan, cancellation is a fair response.
How to cancel moises step by step
Cancellation varies slightly depending on where you purchased your subscription; follow the path that matches your purchase point.
Cancel if you subscribed via the apple app store
Most Moises users in Singapore subscribe through the App Store on iPhone or iPad. The process is straightforward and takes about two minutes.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the Settings menu to access your Apple Account.
- Select Subscriptions from the list of options.
- Find and tap Moises in the active subscriptions list.
- Tap Cancel Subscription to stop auto-renewal.
- You'll see a confirmation prompt; tap Confirm to finalize the cancellation.
- Apple will send you an email confirmation within minutes.
- Verify the cancellation by returning to Subscriptions and confirming Moises no longer appears as active.
- Pro tip: If Moises still shows, wait 5-10 minutes and refresh Settings by closing and reopening the app.
Important: Cancelling stops future charges but you retain full access to Moises Premium or Pro features until the end of your current billing period. You won't lose any work or settings during this window.
Cancel if you subscribed directly on the moises website
Some users purchase directly from Moises rather than through the App Store. This method is less common but still supported.
- Visit the Moises website and log into your account using your registered email and password.
- Navigate to Account Settings or Billing Settings (this may appear under Profile or Subscription).
- If you cannot find a self-service cancellation option, note this for the next step.
- If self-service cancellation is available, select Cancel Subscription and confirm your choice.
- Moises should email you a confirmation within one business day.
- If no self-service option exists, send a written cancellation notice to the Moises mailing address (see the contact details section at the end of this guide).
- Warning: Written cancellation via post takes 5-10 business days to process. Keep a copy of your letter and send it via registered mail so you have proof of delivery.
Cancel if you subscribed through google play or other platforms
If you purchased Moises through Google Play Store (on Android) or another app marketplace, that platform controls your billing and cancellation.
- Open Google Play Store and navigate to your Account > Subscriptions (or the equivalent on your platform).
- Find Moises in your active subscriptions list.
- Tap Cancel Subscription and confirm.
- Google Play will stop charging you and send an email confirmation.
- You keep access until the end of the current billing cycle.
- The platform (not Moises directly) handles refunds and billing disputes.
- Pro tip: Screenshot your cancellation confirmation from Google Play; platforms sometimes show conflicting information across devices.
What happens to your account and data after cancellation
Cancelling your subscription doesn't mean losing everything you've created.
Your access window and feature availability
When you cancel, Moises stops charging you on the next renewal date. Until that date arrives, you keep full access to whichever tier you paid for (Premium or Pro). After the billing period ends, you drop to free access, which typically allows limited separations per month and lower audio quality. Your account itself remains open, so you can resubscribe anytime without losing your username or settings.
Protecting your uploaded files and work
Your uploaded audio files and separated stems usually stay in your Moises account indefinitely unless you delete them manually. Before your subscription ends, download any separations or projects you want to keep permanently. Moises should not delete your account data simply because your paid subscription lapsed, but clarify this with their support team if you're uncertain. Check your Moises account settings for data retention and deletion options before you cancel.
Refunds and what you're entitled to claim
Singapore consumer law and your payment channel both influence refund eligibility.
How refunds work for moises subscriptions
The refund process depends on where you purchased your subscription. If you bought through the Apple App Store, Apple controls refund decisions and timeframes. If you subscribed directly with Moises, you request refunds from them directly. Partial-period refunds (e.g., cancelling five days into a 30-day cycle) are not automatic; both Apple and Moises typically reserve refunds for exceptional cases like duplicate charges, billing errors, or service failures.
How to request a refund through the apple app store
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select Purchase History or Subscriptions.
- Find the Moises charge you want to dispute.
- Tap the three dots next to the charge and select Report a Problem.
- Explain why you want a refund (e.g., "Charged twice", "Service didn't match description", "Accidentally purchased").
- Submit your report and wait for Apple's response, typically within 3-5 business days.
- Pro tip: Apple refunds successful disputes within 5-10 business days to your original payment method.
How to request a refund directly from moises
If you subscribed on the Moises website and want a refund, contact them in writing at the address provided in the contact details section below. Include your account email, order number, and a clear reason for the refund request. Keep copies of all correspondence. Moises typically responds within 5-7 business days and may approve partial refunds if you've subscribed for less than 14 days or if they've failed to deliver promised features.
Your consumer rights and protections in singapore
Singapore law protects you from unfair trading practices and misleading claims, including in digital subscriptions.
Key rights under the consumer protection (Fair trading) act
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to truthful information about services, fair contract terms, and remedies if a business misleads you or fails to deliver. Digital services like Moises fall within this protection framework. If Moises charges you after you cancelled, claims features don't exist when they do, or refuses reasonable refund requests, you have grounds to escalate the matter. You also have the right to cancel subscriptions without penalty if the business fails to provide the service as advertised.
How to escalate a dispute with moises
- First, contact Moises directly at the mailing address below and describe your issue clearly.
- Give them 14 days to respond and offer a solution.
- If Moises ignores you or refuses your reasonable request, escalate to the Consumers Association of Singapore (CASE) or the Ministry of Trade and Industry (MTI).
- CASE handles complaints about unfair trading and misleading advertising.
- MTI can investigate serious breaches of the Fair Trading Act.
- Provide CASE or MTI with copies of all correspondence, billing statements, and evidence of the breach.
- Warning: Escalation may take 4-8 weeks, so document everything as you go.
Common cancellation mistakes and how to avoid them
Even straightforward cancellations can go wrong if you miss a detail-but awareness prevents frustration.
Traps that catch unwary cancellers
Many users cancel through the app itself, forgetting that app buttons don't always control subscriptions-the App Store does. Others assume cancellation is instant and stop using Moises before their final billing period ends, only to be surprised by a last charge. Some people cancel on their laptop but still have the app on their phone, leading to confusion about active status. A few forget to cancel the annual plan and discover they've been locked into 12 months of charges.
Steps to sidestep these pitfalls
- Always cancel subscriptions through Settings (not the app itself) on iPhone or through the Google Play store on Android.
- Check your cancellation confirmation email within 24 hours to confirm the request went through.
- If you don't receive confirmation, try cancelling again or contact Apple Support.
- Mark your current billing cycle end date on your calendar so you know when charges stop.
- Wait until that date passes before assuming you're no longer charged; sometimes the final charge takes 2-3 days to process.
- If you see an unexpected charge after cancellation, request a refund immediately via the App Store or Moises support.
Your checklist before and after cancellation
Use this list to ensure you handle cancellation correctly and protect your interests.
| Task | Timing | Status |
|---|---|---|
| Download or export any separations you want to keep | Before cancelling | ☐ |
| Note your current billing cycle end date | Before cancelling | ☐ |
| Cancel through Settings or the relevant app store (not the Moises app) | Cancellation day | ☐ |
| Save your cancellation confirmation email | Within 24 hours | ☐ |
| Check that Moises no longer appears in active subscriptions | 24 hours post-cancellation | ☐ |
| Verify no charges appear on your next billing date | After cycle end date | ☐ |
Why stopee helps you cancel with confidence
Cancellation can feel intimidating when you're unsure about your rights or the process, but you don't need to navigate it alone.
How stopee empowers your exit
Stopee is a consumer advocacy platform dedicated to helping you understand subscription cancellation, assert your rights, and take action. We provide step-by-step guides specific to your service and country, plain-language explanations of your legal protections, and escalation pathways if a company refuses to cooperate. Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and avoid repeat charges by giving you the information and templates you need to succeed. Whether you're cancelling Moises, a music streaming service, or any recurring charge, Stopee arms you with knowledge and confidence.
What stopee offers you right now
Use this Moises cancellation guide as your blueprint. Every step is verified against Apple's current processes and Singapore's consumer protection laws. Print it, bookmark it, or share it with a friend who needs it. When you cancel today, you're not just stopping a charge-you're reclaiming control over your digital subscriptions. Stopee is here to remind you that cancelling is your right, not a privilege, and you deserve clear, honest support at every stage.
Contact details for cancellation and disputes
If you need to contact Moises directly for cancellation, billing issues, or refund requests, use the official mailing address provided in their Terms and Conditions and Help Center.
Moises official mailing address
Please send written cancellation notices, refund requests, arbitration opt-outs, or other formal correspondence to Moises at the address listed in their official Terms and Conditions (updated August 22, 2025). This address is also published in their Help Center. When you write to Moises:
- Include your full name and registered email address.
- State your Moises account ID or the email linked to your subscription.
- Clearly explain your request (cancellation, refund, dispute, etc.).
- Provide your order number and the date of the transaction in question.
- Send the letter via registered post so you have proof of delivery.
- Keep a copy for your records.
For the most current address, visit the Moises Help Center or review your account billing statement, which typically includes contact information for disputes.
Final summary and next steps
Cancelling Moises is a straightforward process once you know which payment channel you used and which steps to follow. If you subscribed via the Apple App Store-the most common route in Singapore-you can cancel in about two minutes through Settings on your iPhone or iPad. Your subscription stops renewing, but you keep access to your paid features until the end of the current billing cycle. If you want a refund and have grounds (such as a duplicate charge or service failure), you can request one through Apple or Moises directly. If Moises refuses or ignores you, Singapore's consumer protection laws and bodies like CASE exist to help you escalate the matter fairly.
The key is acting decisively, documenting everything, and knowing that you're protected by law. Download what you need to keep, cancel through the right channel, confirm the cancellation, and monitor your next billing statement to ensure charges stop. Stopee has helped thousands of consumers cancel successfully by providing exactly this kind of clear, actionable guidance. Whether you're stepping away from Moises or revisiting the decision later, you now have the roadmap to do it confidently. Take control of your subscription today, and remember: you're not abandoning the service-you're making a conscious financial choice that is entirely within your rights.