Manage Simply Piano

How to cancel simply piano and stop unexpected charges

What simply piano is and why you might want to cancel

Simply Piano is a subscription-based mobile app created by JoyTunes that teaches piano through guided lessons, interactive feedback, and song libraries. The app works by using your device's microphone or a MIDI connection to listen to your playing and give real-time feedback on accuracy and timing. It's designed for beginners and casual learners who want to build a daily piano practice habit.

Many users in Singapore sign up with enthusiasm, but find that life gets busy, learning plateaus, or the cost doesn't justify continued use. If you're thinking about cancelling Simply Piano, you're not alone. At Stopee, we help thousands of people navigate subscription cancellations every month, and Simply Piano is one of the most common requests we see.

How simply piano charges you

Simply Piano billing depends entirely on which platform you used to subscribe. You may have signed up through Apple App Store (iOS), Google Play Store (Android), an in-app credit card purchase, or PayPal on the web. This matters because each platform has different cancellation methods and refund policies.

Your subscription renews automatically each month or year unless you cancel it directly through the platform where you bought it. Simply uninstalling the app from your phone does not stop charges. This is a common mistake that costs Singaporean users money they didn't expect to lose.

Signs you should cancel simply piano

You're consistently skipping lessons, you've hit a learning plateau, or the monthly or annual fee no longer fits your budget. You may also be using a competing app like Flowkey or Piano Maestro that you prefer. Whatever your reason, cancelling is straightforward if you know which platform to use.

Your consumer rights in singapore when cancelling subscriptions

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital subscriptions. The law requires companies like JoyTunes to honour your cancellation request promptly and fairly.

What the law says about refunds

Under Singapore law, you have the right to request a refund if you cancel within a reasonable period after purchase, typically 14 days. If Simply Piano has failed to deliver the service as advertised or charges you after you've cancelled, you can escalate your complaint to the Consumers Association of Singapore (CASE) or file a report with the Competition and Consumer Commission of Singapore (CCCS).

If Simply Piano refuses a legitimate refund request or ignores your cancellation, document everything (screenshots of your cancellation request, billing statements, email correspondence) and report it to CASE. Stopee recommends keeping records of all communication with Simply Piano support.

Dispute resolution if simply piano won't cooperate

If Simply Piano doesn't respond to your cancellation or refund request within 7 business days, contact CASE directly. CASE mediates disputes between consumers and businesses at no cost. You can file a complaint online at case.org.sg or call their hotline.

Methods to cancel simply piano by platform

Your cancellation method depends on where you bought your subscription. Below are the four most common ways people in Singapore pay for Simply Piano, and how you cancel each one.

Cancel via apple app store (iOS devices)

If you subscribed on your iPhone or iPad through the Apple App Store, you must cancel through your Apple account settings, not the Simply Piano app itself.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top of the screen (your Apple ID profile).
3. Select Subscriptions.
4. Tap Simply Piano.
5. Tap Cancel Subscription and confirm.

Warning: Many users delete the Simply Piano app thinking they've cancelled. Deleting the app does not cancel your subscription. You must complete the steps above in your Apple account settings, or you'll continue to be charged.

Pro tip: You can also manage subscriptions on a Mac, PC, or at appleid.apple.com by signing in, going to Subscriptions, and cancelling from there.

Cancel via google play store (Android devices)

If you subscribed on Android through Google Play, you cancel in the Google Play Store app, not in Simply Piano itself.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top right corner.
3. Select Payments & subscriptions.
4. Tap Subscriptions.
5. Tap Simply Piano.
6. Tap Cancel subscription and confirm.

Pro tip: If you're not sure whether you subscribed through Google Play or in-app, go to Google Play > Payments & subscriptions > Subscriptions and look for Simply Piano in the list. If it's not there, you likely subscribed directly through the app.

Cancel an in-app credit card subscription (Android)

If you subscribed by entering your credit card directly inside the Simply Piano app on Android, you cancel from within the app.

1. Open Simply Piano.
2. Tap the Menu icon (three horizontal lines).
3. Select Settings.
4. Tap My Account.
5. Select Manage and look for the option to cancel renewal or turn off auto-renewal.
6. Confirm the cancellation.

Warning: This method stops future charges but may take up to 24 hours to process. Check your next billing date in the Settings section to verify the cancellation took effect.

Cancel a direct purchase via PayPal or web

If you subscribed to Simply Piano through their website or linked your PayPal account to the app, you have two cancellation routes.

Option 1: Cancel in PayPal

1. Log into your PayPal account at paypal.com.
2. Click Settings (gear icon in the top right).
3. Select Payments.
4. Click Manage automatic payments or Pre-approved payments.
5. Find Simply Piano (or JoyTunes) in the list.
6. Click Cancel and confirm.

Option 2: Contact Simply Piano support directly

1. Open Simply Piano and tap Menu.
2. Select Settings > Have a Question?
3. Submit a support request asking to cancel your subscription and include your email address and payment method.
4. Alternatively, email piano@hellosimply.com with your request and include your account email.
5. Expect a response within 2-3 business days.

Pro tip: Always cancel in PayPal first, then contact Simply Piano support. This double-action prevents the company from re-billing you if they don't process your cancellation immediately.

What happens to your account after you cancel

Cancelling Simply Piano stops future charges, but your access and data depend on when your billing cycle ends. Here's what to expect.

Your access after cancellation

You keep access to Simply Piano until the end of your current billing period. If you cancel on the 15th of the month and your subscription renews on the 20th, you can continue using lessons until the 20th. After that date, you lose access unless you re-subscribe.

The app won't send you a notification on the day your access ends, so mark your calendar. If you want to extend access, you can re-subscribe at any time, and you'll start a new billing cycle from that day.

Your account data and progress

Cancelling does not delete your account or your lesson progress. Your profile, achievements, and song library history stay in Simply Piano's system. If you re-subscribe later using the same email address and platform, your data will be there waiting for you.

If you want to permanently delete your account and all personal data, contact Simply Piano support at piano@hellosimply.com and request account deletion. Include your email address and any relevant account details. The company must respond to data deletion requests within 30 days under Singapore's Personal Data Protection Act.

Can you get a refund after cancelling simply piano?

Refunds depend on your platform and how long ago you paid. At Stopee, we've helped consumers recover refunds they thought were lost, so don't give up if you're denied the first time.

Refunds through apple app store

Apple allows refund requests within 45 days of purchase for most app subscriptions. To request a refund:

1. Go to reportaproblem.apple.com and sign in with your Apple ID.
2. Find the Simply Piano charge in your purchase history.
3. Click the Problem? button next to it.
4. Select a reason (e.g., "I accidentally purchased this", "I want to cancel my subscription", "The app didn't work as expected").
5. Submit your request.

Apple typically reviews refund requests within 24 to 48 hours. Approved refunds appear in your Apple ID account balance or your original payment method within 5 to 10 business days.

Pro tip: If Apple denies your first request, try again. Provide a detailed explanation of why you believe the charge should be refunded (e.g., "The app did not teach me as advertised" or "I cancelled immediately but was still charged"). Apple often approves refund appeals if you provide good reason.

Refunds through google play

Google Play offers a 48-hour refund window for app subscriptions. This is a very short window, so act fast if you want a refund.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon > Payments & subscriptions > Subscriptions.
3. Tap Simply Piano.
4. Tap Cancel subscription.
5. Select your reason and confirm.
6. If you're within 48 hours of purchase, you'll receive a full refund option at this stage.

If you've passed the 48-hour window, contact Google Play support at support.google.com/googleplay and request a refund. Explain your situation (e.g., the app didn't work or you didn't use it). Google sometimes approves refunds outside the 48-hour window on a case-by-case basis.

Refunds for direct credit card or PayPal payments

If you paid by credit card directly in the app or through PayPal, you're entitled to a refund within 30 days of purchase under most payment processor terms. Here's how to request one:

1. First, try contacting Simply Piano support at piano@hellosimply.com. Explain that you want to cancel and request a refund. Include your email address, payment date, and amount paid.
2. If Simply Piano doesn't respond within 5 business days or refuses, contact your credit card issuer or PayPal directly.
3. For credit card disputes, call your bank and ask to file a chargeback for "unauthorized charge" or "service not as described".
4. For PayPal, log in and file a dispute under Resolution Center > Claims.
5. Provide documentation (emails, screenshots of the charge, proof of cancellation attempt).

Refunds typically take 5 to 10 business days to appear in your account once approved. Some banks take longer, so be patient.

Simply piano pricing and subscription plans

Pricing varies by country and currency. Below is what Simply Piano's subscription tiers typically include, though exact SGD prices are shown inside the app when you access it from Singapore.

JoyTunes uses geolocation pricing, so your exact SGD cost appears only when you open the app or log into your account from Singapore. Stopee recommends checking the price inside the app before subscribing to avoid surprises at checkout.

Common mistakes when cancelling simply piano

Cancelling a subscription should be simple, but one wrong move can leave you paying longer than you intended. Here are the mistakes we see most often at Stopee, and how to avoid them.

Deleting the app instead of cancelling the subscription

This is the number one mistake. You delete Simply Piano from your phone, think you're done, then the charge hits your account a month later. Your device never told the company to stop billing you. Deletion and cancellation are completely separate actions.

Always cancel through your account settings (Apple, Google Play, or Simply Piano support) before deleting the app. Even then, wait 24 hours and check your billing calendar to confirm the cancellation worked.

Not checking which platform you used to subscribe

You try to cancel on Google Play but you actually subscribed through Apple App Store. Nothing happens, and you keep getting charged. Take 5 minutes right now to check all three places: Apple Settings > Subscriptions, Google Play > Subscriptions, and your email for a receipt from Simply Piano or JoyTunes.

If you find the subscription, you've found the right platform. Cancel there.

Cancelling too close to your renewal date

You cancel on the 28th, but your subscription renews on the 30th. If the cancellation hasn't fully processed (which can take 24 hours), you get charged. Always cancel at least 3-5 days before your renewal date to be safe.

Check your next billing date in your subscription settings before you cancel. This date is non-negotiable-mark it in your calendar.

Not documenting your cancellation

You click "Cancel subscription" but don't save a screenshot or email confirmation. Three months later, Simply Piano charges you again and claims you never cancelled. Without proof, it's harder to fight.

Take a screenshot of your cancellation confirmation immediately after you cancel. Keep it for at least 6 months. If you contact support, save their email response too. Stopee recommends keeping all cancellation records in a folder on your phone or computer.

How to avoid unexpected charges after cancelling

Cancelling is done, but the work isn't quite finished. A few simple follow-ups ensure you won't be charged again.

Set a calendar reminder for your last day of access

Mark the exact date your subscription ends (your last day of full access). On that day, open Simply Piano to confirm you've lost access. If you still have access after that date, contact support immediately-it means the cancellation didn't take.

Check your next billing statement

Log into your bank or credit card account 1 day after your subscription should have ended. Make sure there's no pending charge from Simply Piano or JoyTunes. If you see one, contact your bank immediately and dispute it as unauthorized.

Pro tip: Set a phone reminder for your renewal date minus 2 days. This gives you time to verify the cancellation worked before the charge is processed.

If you're charged after cancelling

Stay calm. This happens, and it's recoverable. First, contact Simply Piano support at piano@hellosimply.com with proof that you cancelled (your screenshot). Give them 5 business days to respond with a refund.

If they don't refund you, immediately file a dispute with your payment method (Apple, Google, PayPal, or your bank). Explain that you cancelled but were charged anyway. Include your cancellation confirmation as evidence. Most payment processors will refund you within 2 weeks.

Cancellation checklist for simply piano

Use this step-by-step checklist to ensure your cancellation is complete and you won't be charged again.

Comparing simply piano to alternatives before you decide

If you're cancelling because you want to try something else, here are two popular piano learning apps available in Singapore.

All three apps use similar technology (microphone or keyboard detection) and offer free trials. If you're thinking of switching, try the free trial of the new app first before cancelling Simply Piano.

Contact simply piano support and address

If you've cancelled but have questions, or if you run into any issues, here's how to reach Simply Piano support directly.

Email: piano@hellosimply.com

Support access in app: Menu > Settings > Have a Question?

Company name: JoyTunes Ltd

Expected response time: 2-5 business days

When you contact support, include your email address, the email associated with your subscription, your platform (Apple / Google / etc.), and the date you attempted to cancel. This helps them find your account faster.

Final thoughts on cancelling simply piano with confidence

Cancelling Simply Piano is straightforward once you know which platform you subscribed through and which steps to follow. The most important rules are: never delete the app as a replacement for cancellation, cancel on the correct platform, and verify that the cancellation worked before your next billing date.

If Simply Piano charges you after you've cancelled, you have consumer rights on your side. Singapore's Consumer Protection (Fair Trading) Act and your payment processor's dispute policies both protect you. Keep records of your cancellation, and don't hesitate to escalate to CASE or your bank if the company refuses to cooperate.

Stopee has helped thousands of consumers cancel subscriptions they no longer want, recover refunds they thought were lost, and avoid unexpected charges. Whether you're moving to a different app, tightening your budget, or simply stepping away from piano for now, you deserve a clear cancellation process with no hidden barriers or mystery charges.

Use the checklist above, follow the steps that match your platform, and reach out to Stopee at stopee.com if you encounter any issues. We're here to make sure your cancellation is final, complete, and actually stops your charges.