Manage Simply Guitar

How to cancel simply guitar and stop recurring charges in singapore

What is simply guitar and how it works

Simply Guitar is an interactive app that teaches you guitar through structured lessons, real-time feedback, and song play-alongs designed for beginners. The app guides you through progressive lessons, chord practice, and a library of songs while using your device's microphone to detect your notes and strums in real time.

Core features of the app

Simply Guitar combines gamified exercises with listening-based note detection to help you build foundational skills. You learn chords and songs at your own pace, with immediate feedback on your playing accuracy. The app works on both iOS and Android devices, plus a web version, making it accessible whether you're at home or practising on the go.

Subscription model and access

Simply Guitar operates on a subscription basis. You pay a recurring fee to unlock full access to lessons, song libraries, and real-time feedback tools. Unlike a one-time purchase, your subscription renews automatically unless you actively cancel before the next billing date.

Why you might want to cancel simply guitar

You may decide to cancel for several legitimate reasons, and Stopee recognises that subscription decisions change as your circumstances do.

Common reasons to cancel

You might cancel if you've completed your learning goals, prefer learning from a different platform, or find the subscription cost doesn't fit your budget. Some users cancel after trying the service briefly and realising it doesn't match their learning style. Others pause their subscription when life gets busy and they can't commit to regular practice. Whatever your reason, you have the right to stop paying whenever you choose.

Financial or time constraints

If you're looking to cut unnecessary expenses or find you're not using the app regularly enough to justify the subscription, cancellation frees up your money and removes the guilt of a dormant account. Stopee supports your decision to prioritise your financial wellbeing by making cancellation straightforward and hassle-free.

Pricing and subscription plans in singapore

Understanding what you're paying for helps you decide whether to continue or cancel your subscription. Below is the current pricing visible on the Singapore App Store.

Simply guitar subscription plans

Important notes on pricing

Warning: The billing period (monthly, quarterly, or annual) is not clearly stated on the Singapore App Store listing. Before you cancel, log into your account or check your latest invoice to confirm how often you're being charged. This protects you from unexpected renewals after cancellation.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects your rights when you subscribe to services like Simply Guitar, whether you buy via the app stores or directly from the company.

Key protections you have

You have the right to cancel any subscription and stop recurring charges. The service must be provided with reasonable care and skill. If Simply Guitar is faulty, misleading, or doesn't match its description, you're entitled to remedies including refunds or cancellation without penalty. These protections apply even if the company's terms state "non-refundable" when the service fundamentally fails to deliver what was promised.

When to invoke consumer protection

If Simply Guitar charges you after you've cancelled, charges you without consent, or continues billing despite your cancellation request, you can escalate to the Consumers Association of Singapore (CASE). Stopee recommends documenting all cancellation attempts, screenshots of your subscription status, and bank statements showing charges. Keep these records for at least 30 days after cancellation to support any dispute.

How to cancel simply guitar on iOS (App store)

Cancelling your Simply Guitar subscription on iPhone or iPad requires you to go through Apple's App Store, not the app itself. Deleting the app does not stop your subscription.

Step-by-step cancellation for iOS users

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Scroll down and tap your name at the top of the Settings menu.
   • This opens your Apple ID account settings.
3. Tap Subscriptions.
   • You'll see a list of all active subscriptions linked to your Apple ID.
4. Find and tap Simply Guitar in the subscriptions list.
   • If you see multiple subscriptions, scroll to locate it.
5. Tap Cancel Subscription or Edit Subscription (depending on your iOS version).
   • Apple may ask you to confirm or select a reason for cancellation.
6. Confirm the cancellation by tapping the final Cancel Subscription button.
   • You'll receive a confirmation message immediately.

After cancelling on iOS

Pro tip: Return to Settings > [Your Name] > Subscriptions > Simply Guitar within a few minutes to verify the cancellation is complete. The subscription should no longer appear in your active subscriptions list, or it should show "Expires on [date]" with no renewal date listed.

How to cancel simply guitar on android (Google play)

Android users cancel through the Google Play Store app using a similar process to iOS, but with Android-specific steps. Simply uninstalling the app will not prevent future charges.

Step-by-step cancellation for android users

1. Open the Google Play Store app on your Android device.
   • Use the Google Play icon (a colourful triangle) on your home screen or app drawer.
2. Tap your profile icon in the top-right corner.
   • This is usually a small circle with your profile picture or initial.
3. Select Payments and subscriptions from the menu.
   • You may see options for "Payments," "Subscriptions," or "Manage subscriptions."
4. Tap Subscriptions or Manage subscriptions (wording varies by version).
   • Google Play displays all active subscriptions on your account.
5. Tap Simply Guitar from the list of active subscriptions.
   • This opens the subscription details page.
6. Tap Cancel subscription.
   • Google Play may show you options to pause or receive discounts; you can decline these if you want to cancel outright.
7. Confirm by tapping the final Cancel button.
   • You'll see a confirmation screen with the cancellation effective date.

After cancelling on android

Pro tip: Open Google Play Store again and navigate back to Subscriptions to double-check that Simply Guitar no longer appears as an active subscription. If it still shows, wait 24 hours and check again, as Google Play sometimes takes a few hours to update.

How to cancel simply guitar via direct payment or web account

If you subscribed directly through the Simply Guitar website using a credit card or PayPal, you'll cancel through your account or by contacting support.

Cancellation methods for direct subscribers

1. Log into your Simply Guitar account on the web or in the app.
   • Use the email and password you registered with.
2. Look for "Manage My Subscription" or "Billing" in your account sidebar or settings menu.
   • The exact wording may vary depending on the app version or website layout.
3. Tap or click Cancel Subscription.
   • The app or website should ask you to confirm your cancellation.
4. If you cannot find the cancellation option, contact Simply Guitar support directly.
   • Use the in-app chat feature or email guitar@hellosimply.com.
   • Provide your account email and subscription details in your message.
   • Ask for written confirmation of your cancellation request.

Why you might need support for direct cancellations

Some direct subscription platforms don't make the cancellation button obvious. If you've searched your account settings and cannot find it, support is your fastest route. Warning: Always request email confirmation when cancelling via chat, so you have proof of your request if disputes arise.

What happens after you cancel simply guitar

Cancellation doesn't mean instant loss of access or data. Understanding the timeline helps you avoid surprises and plan your learning ahead.

Your access after cancellation

You typically retain access to Simply Guitar until the end of your current paid billing period. If you subscribe monthly and cancel on the 15th of the month, you usually keep access until the end of that month. This grace period means you're not locked out immediately, so you can continue practising until your prepaid time expires.

Pro tip: Note the exact expiration date shown when you cancel. Some services show this clearly on the confirmation screen; others require you to check your account a few hours later.

Automatic renewals and billing

Once you cancel, Simply Guitar should not charge you again after your current period ends. No further automatic renewals occur. However, mistakes happen, so verify your subscription status in the App Store, Google Play, or your Simply Guitar account within one week to confirm no new charges are pending.

Your account and progress data

Cancelling your subscription does not automatically delete your account or erase your progress. Your learning history, saved songs, and practice stats typically remain in your account. If you want to fully delete your account or remove all personal data after cancelling, contact Simply Guitar support separately and make an explicit data deletion request. Stopee recommends keeping your account active if there's any chance you'll return, as your progress stays intact.

Refunds and financial recovery

Whether you receive a refund depends on where you purchased your subscription and how long ago you subscribed.

Refund policies by purchase method

Requesting a refund on iOS

Open the App Store, go to your account, find your purchase history, locate the Simply Guitar charge, and tap "Report a Problem." Describe why you want a refund (for example, "service didn't work as advertised" is stronger than "I changed my mind"). Apple typically responds within 48 hours and processes approved refunds within 5 to 10 business days.

Requesting a refund on android

Navigate to Google Play Store, tap your profile, go to Payments and subscriptions, select Subscriptions, find Simply Guitar, and tap the charge you want to refund. Select "Request refund" and provide a reason. Google honours refund requests more readily within 48 hours of purchase; requests after 30 days are rarely approved.

Requesting a refund for direct purchases

Email guitar@hellosimply.com with your invoice number, email address, and a clear explanation of why you believe you deserve a refund. The company's published terms state refunds are non-refundable for direct purchases, but you may succeed if the service was faulty or misrepresented. Keep all correspondence and receipts. Refunds approved by Simply Guitar typically process within 5 to 10 business days via your original payment method.

When consumer protection can help

If Simply Guitar refuses a refund and you believe the service was misleading or faulty, you can lodge a complaint with the Consumers Association of Singapore (CASE) under the Consumer Protection (Fair Trading) Act. Stopee supports you in escalating disputes when the company is unresponsive. Document everything: screenshots of the app, dates of service issues, and all communication with support.

Common mistakes when cancelling simply guitar

Cancellation is straightforward, but small oversights can leave your subscription active and your money draining. Stopee has compiled the most common pitfalls so you can avoid them.

Deleting the app instead of cancelling

This is the single largest mistake users make. Removing the Simply Guitar app from your phone does nothing to stop your subscription or charges. Your subscription continues on the back-end, renewing automatically every billing cycle. You must always cancel through the App Store, Google Play, or your web account before deleting the app.

Forgetting to verify cancellation

You receive a cancellation confirmation screen, then assume it's done. Hours or days later, you don't check whether the cancellation actually took. Technical glitches do occur. Return to your subscription list within 24 hours and confirm Simply Guitar no longer shows as an active subscription.

Cancelling on the wrong platform

If you subscribe via iOS, you must cancel via iOS. If you subscribe via Google Play, you must cancel via Google Play. Cancelling on a different platform-or trying to cancel via the app itself-often fails silently, leaving your original subscription untouched. Check your original receipt to confirm which store you purchased from, then cancel on that same platform.

Not requesting refunds in time

App Store refunds are available for up to 60 days; Google Play for up to 30 days. Once these windows close, refunds become nearly impossible, even if you have legitimate grounds. If you're unhappy with the service, request a refund immediately rather than waiting weeks.

Checklist before and after cancelling

Use this checklist to ensure you cancel smoothly and protect yourself from future charges.

Before cancellation

• Identify which platform you used to purchase (App Store, Google Play, or direct).
• Note your most recent billing date and the next renewal date from your latest invoice or receipt.
• Take a screenshot of your subscription details and current charges for your records.
• Check whether you have any unused credits or features you want to use before the access ends.

After cancellation

• Capture a screenshot of the cancellation confirmation screen immediately.
• Wait 24 hours, then verify in the App Store, Google Play, or your account that the subscription is no longer active.
• Check your bank or payment app to ensure no new charge appears at the renewal date.
• If you want a refund, submit your request within the refund window (48 hours for Google Play, 30 to 60 days for App Store).
• Keep all cancellation confirmations and correspondence for at least 90 days in case of disputes.

Comparing simply guitar to other guitar learning apps

If you're cancelling because Simply Guitar didn't meet your needs, you may be weighing alternatives. Below is a quick comparison to help you decide if you should switch.

How simply guitar compares

When to cancel and switch

If you're cancelling because the app crashed frequently, the lessons didn't match your learning pace, or the real-time feedback was inaccurate, it's fair to try a competitor. If you're cancelling purely for cost, check whether other guitar apps offer a free tier or lower-priced plans first. Stopee recommends testing a competitor's free trial before fully committing, so you don't repeat the cycle of subscription-then-cancellation.

Contact details and escalation

If you run into trouble cancelling or have a dispute with Simply Guitar, you need to know where to reach them and whom to escalate to if they don't respond.

Simply guitar support contact

Email: guitar@hellosimply.com

You can also use the in-app chat feature if the app is still accessible. Warning: When contacting support, always request email confirmation of your request. In-app chat logs may not be retained, and verbal promises are unenforceable.

Simply guitar corporate address (for formal complaints)

Simply Guitar operates from Israel. If email support does not respond within 7 business days, or if the company refuses to cancel or refund despite your request, you can escalate to the Consumers Association of Singapore (CASE). CASE will contact Simply Guitar on your behalf and mediate the dispute under Singapore's Consumer Protection (Fair Trading) Act.

Pro tip: Stopee advises filing a CASE complaint only after you've documented all cancellation attempts, received no response within a reasonable timeframe (7 to 14 days), and tried contacting support at least twice.

Escalation steps if simply guitar ignores you

1. Send a formal email to guitar@hellosimply.com stating you wish to cancel and requesting written confirmation within 7 days.
2. If you receive no response, send a follow-up email and keep a copy for your records.
3. If the company continues to charge you after your cancellation date, file a complaint with CASE at www.case.org.sg.
4. CASE will investigate and attempt to resolve the dispute. You may be entitled to a refund or credit.

Your path forward with stopee's support

Cancelling a subscription should be simple, but simply Guitar's lack of transparent billing periods and the complexity of multi-platform purchasing can make it confusing. That's where Stopee comes in. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and stand up to companies that ignore cancellation requests. Whether you're cancelling because you've found a better app, can't afford the subscription, or are unhappy with the service, Stopee guides you through every step with empathy and expert knowledge. Visit Stopee.com to find cancellation guides for hundreds of services, read reviews from other users, and access tools to track your subscriptions and renewal dates. You deserve control over your money and your digital life-and Stopee is here to make sure you get it.