Manage Simply Guitar

How to cancel simply guitar and protect your subscription rights in south africa

What simply guitar is and why you might want to cancel

Simply Guitar is an interactive mobile app that teaches you guitar through step-by-step lessons, song-based practice modules and real-time feedback using your device microphone. The service operates on a subscription model, delivered through app stores or direct payment on the Simply Guitar website.

You might decide to cancel because you've completed your learning goals, found a different teaching method that works better for you, or simply want to pause your subscription while you focus on practice. Whatever your reason, Stopee is here to guide you through the cancellation process with clarity and confidence.

How simply guitar is delivered

Simply Guitar reaches you through multiple channels: the Apple App Store (iOS), Google Play Store (Android), or the official website via direct credit card or PayPal payment. Your access level and available features depend entirely on which subscription plan you purchased and which platform hosts your subscription.

This matters because cancellation methods differ by platform. If you subscribed through the App Store, you cancel through Apple. If you subscribed through Google Play, you cancel through Google. If you paid directly on the website, you cancel directly with Simply Guitar.

Why cancellation timing matters in south africa

South Africa's Consumer Protection Act (CPA) gives you specific rights around digital subscriptions. You have 30 days from purchase to request a refund under certain conditions. Additionally, the CPA requires suppliers to be transparent about cancellation processes and auto-renewal terms. Acting quickly protects these rights.

Your consumer rights and what protects your subscription in south africa

Understanding your legal position strengthens your cancellation request and refund claim.

Consumer protection act (CPA) rights for digital services

South Africa's Consumer Protection Act 2008 protects you as a consumer in several ways. First, suppliers must disclose subscription terms clearly before you commit. Second, you have a right to cancel within 30 days if the service was not delivered as promised or if you believe you were misled. Third, the CPA requires that any automatic renewal be explicitly confirmed by you before it activates.

If Simply Guitar auto-renewed your subscription without clear consent, or if the service quality did not match what was advertised, you have grounds to request a full refund regardless of the stated "non-refundable" clause in their terms.

Your cooling-off period

You have a 30-day cooling-off period from the purchase date for direct web subscriptions. This means you can cancel and claim a refund within 30 days with minimal friction. After 30 days, your legal position weakens unless you can demonstrate a fault with the service or a breach of the CPA's disclosure requirements.

For app store subscriptions (Apple and Google), the platforms themselves enforce shorter refund windows: Apple allows refunds within a few days in some cases, and Google Play offers refunds within approximately 30 days. Always check your purchase date to confirm you fall within these windows.

The best method to cancel simply guitar based on where you subscribed

Your cancellation method depends entirely on which platform holds your subscription. Stopee recommends identifying your subscription source first before you cancel.

Cancel if you subscribed through apple app store (iOS)

If you use an iPhone and subscribed to Simply Guitar through the App Store, you cancel directly through Apple, not through the app itself.

1. Open the Settings app on your iPhone.
   • Tap your name at the top of the screen.
   • Select Subscriptions.
2. Find Simply Guitar in the list of active subscriptions and tap it.
   • If you don't see it immediately, scroll down to find it.
3. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm why you're cancelling. You can select a reason or skip this step.
   • Confirm your cancellation choice.
4. Verify that the subscription now shows as "Expires on [date]" rather than "Renews on [date]".
   • This confirmation proves the cancellation worked.
   • You retain access until the expiry date.

Warning: Deleting the Simply Guitar app from your phone does not cancel your subscription. You must follow the steps above. Many people make this mistake and continue being charged.

Pro tip: Screenshot the "Expires on" confirmation. If you later dispute a charge, this proof shows you cancelled on time.

Cancel if you subscribed through google play store (Android)

If you use an Android device and subscribed through Google Play, you cancel through your Google Play account settings.

1. Open the Google Play Store app on your Android phone.
   • Tap your profile icon in the top right corner.
2. Select "Payments and subscriptions".
   • A new screen will show all your active subscriptions.
3. Tap "Subscriptions" to see your active list.
   • Find Simply Guitar in the list.
4. Tap on Simply Guitar.
   • Select "Cancel subscription" at the bottom of the screen.
5. Google will prompt you to confirm the cancellation and may offer discounts to keep you as a customer. Ignore these offers if you're certain about cancelling.
   • Tap "Cancel subscription" again to confirm.
6. Verify that your subscription status changes from "Active" to "Cancelled" with an expiry date shown.
   • Keep a screenshot of this confirmation.

Warning: Uninstalling the Google Play app or Simply Guitar itself will not stop your subscription. You must complete the cancellation steps above.

Cancel if you subscribed directly on the simply guitar website

If you paid directly through the Simply Guitar website using a credit card or PayPal, you cancel through your account dashboard.

1. Go to the Simply Guitar website and log into your account.
   • Use the email address and password associated with your subscription.
2. Locate your account or subscription settings.
   • This is typically found in a sidebar menu or under "My Account".
   • Look for "Manage My Subscription" or similar phrasing.
3. Click on "Cancel Subscription" or "Cancel Plan".
   • Simply Guitar may ask you why you're cancelling. You can answer or skip.
4. Confirm the cancellation.
   • The system should show that your subscription will end on a specific date.
5. Check your email for a cancellation confirmation.
   • Simply Guitar typically sends a confirmation email to the address on file.
   • Save this email as proof of cancellation.

Pro tip: If the website cancellation button doesn't work, contact Simply Guitar support immediately at guitar@hellosimply.com. Include your account email and request written confirmation of cancellation.

Cancel PayPal preapproved payments for simply guitar

If you set up Simply Guitar payments through PayPal's preapproved payment system, you can cancel directly from PayPal even if the app cancellation fails.

1. Log into your PayPal account at paypal.com.
   • Use your email and password.
2. Navigate to Settings, then "Payments" or "Pre-approved payments".
   • This section shows all businesses with permission to charge your PayPal account.
3. Find "JoyTunes" or "Simply by JoyTunes" in the list (JoyTunes is the company behind Simply Guitar).
   • Click on it to view the agreement details.
4. Select "Cancel" to remove PayPal's preapproval for future charges.
   • Confirm the cancellation.
5. Save a screenshot of the cancelled status as proof.
   • PayPal will stop processing charges from this business immediately.

Pro tip: Cancelling via PayPal acts as a backup safety net. Even if the app cancellation didn't register properly, cancelling the PayPal preapproval ensures no future charges.

What happens to your access and account after you cancel

Cancellation does not mean instant loss of service. Understanding the transition period protects you from unexpected access loss.

Your access continues until the billing period ends

When you cancel Simply Guitar, the system stops future charges but allows you to use the app and access all premium features until the end of your current paid period. If you paid for a monthly subscription and cancel on the 10th of the month, you retain full access until the last day of that month.

This grace period gives you time to download lesson notes, record your progress, or export any data you want to keep. Stopee recommends using this window to capture anything important before the final day.

Your account and learning progress remain saved

Simply Guitar retains your account data and practice history after cancellation. Your lesson progress, songs learned, and performance metrics stay in the system. If you reactivate your subscription later, you can pick up exactly where you left off without losing any records.

If you want your account and all personal data deleted entirely, you must contact Simply Guitar support at guitar@hellosimply.com and explicitly request account deletion. Include your full name, email address, and subscription ID. The company will require verification before processing deletion, so be prepared to answer security questions.

How long does the cancellation take to process

Cancellation through app stores (Apple and Google) takes effect immediately. Your subscription status changes within minutes, and you receive confirmation via email or in-app notification. Direct web cancellations also process immediately, with confirmation emails sent within the hour.

For PayPal preapproval cancellations, the change takes effect within 24 hours. PayPal notifies Simply Guitar of the cancellation, and the business account loses future payment authority.

Will you receive a refund for your remaining balance

Refund eligibility depends on how you subscribed and how much time has passed since your purchase. Stopee helps you navigate each scenario.

Refunds through apple app store

Apple handles refunds for App Store subscriptions, not Simply Guitar. To request a refund, you submit a claim directly to Apple through the App Store.

1. Open the App Store on your iPhone and go to your account.
   • Tap your profile icon, then select "Account".
2. Select "Purchase History".
   • Find the Simply Guitar charge you want to refund.
3. Tap the transaction and select "Report a Problem".
   • Choose the reason for your refund request (e.g., "I didn't intend to purchase this" or "The service didn't work as described").
4. Submit your request.
   • Apple reviews it within 24 to 48 hours.
   • Most legitimate refund requests are approved.

Pro tip: If Apple denies your refund the first time, you can escalate to Apple Support. Mention the Consumer Protection Act if the service was misrepresented or if auto-renewal was not clearly disclosed.

Refunds through google play store

Google Play allows refunds within approximately 30 days of purchase. After 30 days, refund requests are typically denied unless you demonstrate a service fault.

1. Open the Google Play Store app and go to your account.
   • Tap your profile icon and select "Payments and subscriptions".
2. Select "Subscriptions" and find Simply Guitar.
   • Tap the transaction or billing history.
3. Select "Report a problem" or "Request a refund".
   • Explain why you want the refund.
4. Google processes the request within 3 to 5 business days.
   • The refund posts back to your Google Play balance or original payment method.

Refunds for direct web subscription payments

If you paid directly through the Simply Guitar website using a credit card, you may qualify for a full refund within 30 days under South Africa's Consumer Protection Act. Simply Guitar's terms state subscription fees are non-refundable, but the CPA overrides this if you cancel within the cooling-off period.

1. Contact Simply Guitar support at guitar@hellosimply.com within 30 days of your purchase.
   • Include your order number, subscription ID, and the amount charged.
   • Clearly state that you're requesting a refund under the Consumer Protection Act cooling-off period.
2. Wait for a response. Simply Guitar typically replies within 5 to 7 business days.
   • If approved, they will process the refund to your original payment method.
   • Bank processing usually takes 5 to 10 additional business days.
3. If Simply Guitar refuses the refund, escalate to the National Consumer Commission (NCC) at complaints@thencc.org.za.
   • The NCC can compel the company to refund you if your claim falls within the CPA's scope.
   • Include all email correspondence and your proof of payment.

Warning: Refunds are not guaranteed after 30 days. Do not delay if you're unhappy with the service. Act immediately to protect your right to a refund.

Refunds for PayPal payments

If you paid via PayPal, you can request a refund through PayPal's dispute resolution process or directly from Simply Guitar.

1. Contact Simply Guitar at guitar@hellosimply.com and request a refund. Include your PayPal transaction ID.
   • Ask for a response within 10 days.
2. If Simply Guitar does not respond or refuses, open a dispute in PayPal.
   • Log into your PayPal account and go to "Resolution Center".
   • Select "Report a problem" and choose the transaction.
   • Explain that the service did not meet expectations or you wish to cancel within the cooling-off period.
3. PayPal investigates and typically rules in your favour if you cancel within 30 days.
   • The refund returns to your PayPal balance within 5 business days.

Simply guitar pricing and subscription plans in south africa

Understanding the costs helps you decide whether to cancel or downgrade.

Current pricing in south african rand

Simply Guitar offers multiple subscription tiers through the App Store, Google Play, and direct website payment. The exact duration (monthly or annual) is not always clearly labeled in the app store listings, so Stopee recommends confirming the billing cycle before you purchase.

Prices vary slightly depending on your region and current promotions. Always confirm the exact billing cycle and renewal date before completing your purchase. Stopee emphasizes this because many cancellations stem from surprise renewals at higher-than-expected amounts.

Common mistakes people make when cancelling simply guitar

Cancellation should be simple, but avoidable errors lead to continued charges and frustration. Learning from others' mistakes protects you.

Deleting the app instead of cancelling the subscription

The most frequent error is deleting Simply Guitar from your phone and assuming the subscription has ended. It has not. Your credit card or PayPal account continues to be charged every month or year, even though the app is gone. The only way to stop charges is to cancel the subscription through the app store or web account settings.

Before you delete anything, cancel first. Then delete if you wish.

Cancelling in the app instead of in account settings

Simply Guitar's app does not have a built-in cancellation button. You cannot cancel from within the app itself. If you search for a "Cancel Subscription" option in the app and cannot find it, that's because it does not exist there. You must cancel through Apple Settings, Google Play Store, or the website. Going to app-based support chat often leads to a run-around where support tells you to cancel in the app - which you cannot do.

Pro tip: If app-based support directs you to "cancel in the app", respond by asking them to provide a direct link or step-by-step web instructions instead.

Not confirming the cancellation in writing

Some people cancel but do not take screenshots or save confirmation emails. Weeks later, they see another charge and cannot prove they cancelled. Always screenshot the cancellation confirmation and save any emails you receive. If you cancel by email to guitar@hellosimply.com, keep that email and any response as proof.

Missing the 30-day refund window

Refund eligibility closes after 30 days in most cases. If you wait 35 days to request a refund, you may be denied. Act within 30 days of your original purchase if you want a refund.

Not contacting support when the cancellation button fails

Occasionally, the cancellation button on a website or app does not work or behaves unexpectedly. Rather than trying repeatedly, contact Simply Guitar support immediately. Email guitar@hellosimply.com and describe the issue. Request a manual cancellation and confirmation. This creates a paper trail that protects you if charges continue.

After cancellation: your next steps and what to monitor

Cancellation is not truly complete until you've verified that future charges stop. Staying vigilant protects you from unwanted renewals.

Monitor your bank or PayPal statements

Check your payment method for the next two billing cycles after you cancel. If Simply Guitar charges you again, screenshot the charge immediately. This proves the cancellation did not work and strengthens your refund claim.

Set a phone reminder for the original renewal date. Log in to your app store account or PayPal on that date and verify that no charge appeared. If a charge does appear after you cancelled, contact support and escalate to the National Consumer Commission if the company refuses to refund.

Keep your confirmation records for 12 months

Save all cancellation confirmations, email responses, and payment statements for at least 12 months. If a dispute arises, you'll need this proof. Store confirmations in a cloud folder (Google Drive, Dropbox) so they're not lost if your phone is damaged.

Re-verify access on your final billing date

On the last day of your paid period, log into Simply Guitar and confirm you still have access. This verifies the cancellation is on track. The next morning, try logging in again. Your access should be blocked or downgraded to free features (if available). If you still have full access after the cancellation date, contact support immediately to request manual termination.

How stopee helps you navigate subscription cancellations with confidence

Cancelling a digital subscription should be straightforward, but companies often obscure the process or bury cancellation options deep in account settings. Stopee exists to demystify this journey. We've helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their consumer rights under South African law.

Whether you're cancelling Simply Guitar or any other service, Stopee provides step-by-step guidance tailored to your specific situation. We identify which cancellation method applies to you, explain your refund rights under the Consumer Protection Act, and help you escalate disputes if a company refuses to cooperate.

Your empowerment is our goal. When you understand the process and know your rights, you take control of your subscriptions instead of letting companies control your wallet.

Contact details and escalation addresses for simply guitar

If Simply Guitar support does not respond to your cancellation request within 7 days, use these addresses to escalate your complaint.

Direct contact channels

Email support: guitar@hellosimply.com

Mailing address (corporate headquarters): 125 Menachem Begin Street, Tel Aviv, Israel

Alternative mailing address: 31 Hashachar Street, Kfar Saba, Israel

Send cancellation requests and refund demands via registered post to either address. Request a delivery confirmation. This creates legal proof that Simply Guitar received your notice.

South african consumer protection escalation

If Simply Guitar refuses to cancel or refund you after 10 business days, lodge a complaint with the National Consumer Commission:

Email: complaints@thencc.org.za

Website: www.thencc.org.za

Include all email correspondence, proof of payment, cancellation requests, and Simply Guitar's responses (or lack thereof). The NCC has the power to compel businesses to refund you and impose penalties if they breach the Consumer Protection Act.

Your bank or credit card company

As a final escalation option, contact your bank or credit card issuer and request a chargeback or dispute for unwanted charges. Provide your cancellation proof and the date you cancelled. Banks typically rule in your favour if you cancelled within 30 days or can demonstrate that Simply Guitar continued charging you after you explicitly requested cancellation.

Stopee empowers you with knowledge. Armed with these contacts, escalation steps, and consumer law references, you have every tool needed to cancel Simply Guitar successfully and recover your money if the service failed to meet your expectations. Act within 30 days, keep your confirmations, and don't hesitate to escalate if the company stonewalls you.