Manage Starmaker

How to cancel starmaker and protect your music streaming subscription in singapore

What is starmaker and why you might want to cancel

Starmaker is a mobile karaoke and social music app that lets you sing, record, edit, and share vocal performances with a global community. The app gives you access to a vast song library, voice effects, duet features, live performance rooms, and social interaction tools-all designed to help you discover and showcase your musical talent.

You can use Starmaker on both iOS and Android devices, and the platform also offers direct subscriptions through its website. However, billing and cancellation routes differ depending on which platform you used to subscribe, which is why understanding your specific subscription method is crucial before you attempt to cancel.

When cancellation makes sense for you

You might decide to cancel Starmaker if you no longer use the advanced features, if you prefer a different karaoke platform, or if the recurring charges no longer fit your budget. Whatever your reason, Stopee is here to guide you through every step so you avoid unnecessary charges and protect your consumer rights under Singapore law.

Key facts about starmaker subscriptions

Starmaker operates on an auto-renewal model, meaning your subscription renews automatically at the end of each billing period unless you cancel. The app charges you in your local currency (SGD) or in USD depending on where you subscribed, and cancellation does not instantly remove your access-you retain your paid features until the current billing period ends. Understanding these mechanics helps you take control of your subscription and avoid unexpected charges.

Your consumer rights and protections in singapore

What the consumer protection (Fair trading) act means for you

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to transparent billing, clear cancellation terms, and fair treatment when disputing charges. Starmaker must disclose its refund policy clearly before you subscribe, and if the company breaches its own stated terms, you can escalate your complaint to the Consumers Association of Singapore (CASE).

If Starmaker charges you after you've cancelled, or if the company makes cancellation deliberately difficult, you have grounds to request a refund and file a formal complaint. Stopee recommends keeping all email confirmations, payment receipts, and screenshots of your cancellation-these documents become critical if you need to prove your case to CASE or your payment provider.

Your right to cancel and demand a refund

Singapore consumer law gives you the right to cancel a subscription at any time without penalty, provided you follow the company's stated cancellation procedure. If Starmaker's cancellation method is unclear, broken, or deliberately obstructed, this may violate fair trading principles. Additionally, if you are charged after cancellation due to a technical or billing error, you are entitled to request a refund from the payment platform (Apple, Google, or Starmaker directly) and escalate to CASE if the refund is refused.

How to cancel starmaker across all platforms

Cancel your starmaker subscription on iOS

If you subscribed to Starmaker through the Apple App Store, you must cancel through your iPhone Settings-cancelling within the Starmaker app itself will not stop your subscription.

1. Open iPhone Settings on your device.
   • Tap your name at the top of the Settings menu.
   • Select Subscriptions from the menu.
2. Find and tap Starmaker in your active subscriptions list.
   • You will see your renewal date and billing amount for the next cycle.
3. Tap Cancel Subscription.
   • Confirm the cancellation when prompted.
   • You will receive an on-screen confirmation immediately.
4. Verify that the status changes to Expired or Cancelled.
   • Your paid features remain active until the current billing period ends.
   • After the period expires, you revert to the free version with limited features.

Pro tip: Apple typically processes iOS refunds automatically if you cancel within 48 hours of purchase. For refunds beyond that window, contact Apple Support directly and explain why you believe you deserve a refund (technical fault, duplicate charge, accidental purchase). Stopee advises you to keep your order receipt handy for this conversation.

Cancel your starmaker subscription on android

If you subscribed via Google Play, you must cancel through the Google Play Store app or your online Google Play account-the Starmaker app cancellation button will not disable your recurring charge.

1. Open the Google Play Store app on your Android device.
   • Tap your Profile icon (top right).
   • Select Payments & Subscriptions.
2. Tap Subscriptions to view your active recurring payments.
   • You will see all services you pay for each month or week.
3. Find Starmaker in your subscriptions list and tap it.
   • Review your renewal date and amount charged.
4. Tap Cancel Subscription.
   • Google may offer you a retention discount-you can accept or decline.
   • Confirm the cancellation by tapping the final Cancel button.
5. Check that the status now shows as Cancelled.
   • You keep access to paid features until the current billing period ends.
   • After expiry, you lose premium features and revert to the free tier.

Pro tip: Google Play refunds follow a 48-hour window for most accidental or duplicate charges. If you cancelled after using Starmaker and now want a refund, contact Google Play Support with your order ID and explain your situation. Stopee has seen Google approve partial refunds when customers clearly demonstrate they never intended to renew.

Cancel starmaker if you subscribed directly on their website

If you created a Starmaker account and paid directly on the company's website (not through Apple or Google), you must contact Starmaker's support team by email to cancel.

1. Send a written cancellation request to appsupport@starmakerstudios.com.
   • Include your full account email address.
   • State clearly: "I wish to cancel my Starmaker subscription effective immediately."
   • Request written confirmation of cancellation.
2. Send the email at least 24 hours before your next scheduled billing date.
   • Starmaker's billing system can initiate charges during the final 24-hour window before renewal.
   • Cancellations received within 24 hours of billing may be too late to prevent the next charge.
3. Await a confirmation email from Starmaker's support team.
   • Save this email as proof of your cancellation request.
   • Note the date and time you sent your request for your records.
4. Delete the Starmaker app from your device after cancellation.
   • This prevents accidental re-subscription or confusion.
   • Your account data and recordings remain accessible if you reinstall later (unless you request full account deletion).

Warning: Starmaker does not guarantee refunds for direct purchases via their website. The company handles refund requests on a case-by-case basis, and outcomes are not certain. This is why Stopee strongly advises you to cancel at least 24 hours before billing and keep detailed records-if you are charged after cancellation, you will need this documentation to dispute the charge with your bank or payment provider.

What happens to your starmaker account after you cancel

Your access and features after cancellation

Cancelling your Starmaker subscription does not immediately remove your access to premium features. Instead, you retain full access to everything you paid for until your current billing period ends. After the expiration date, your account automatically reverts to the free tier, which limits your song library, removes advanced voice effects, and restricts duet and live room features.

Your recordings, friends list, and profile remain intact-cancellation only disables paid functionality. If you want to recover or download your recordings before losing premium features, do this before your billing period expires, as some recording tools may be restricted on the free version.

Billing timing and the 24-hour rule

Starmaker's backend system can initiate billing charges during the final 24 hours before your subscription renewal. If you cancel within this window, your next charge may still be processed because the payment already entered the payment system's queue. To avoid this entirely, always cancel at least 24 hours (preferably 48 hours) before your scheduled renewal date.

Check your subscription details to confirm your exact renewal date. If you see a charge after you cancelled, contact your payment provider immediately and provide them with your cancellation confirmation email. Your bank or payment app (Apple Pay, Google Pay, or credit card company) can investigate and issue a refund if the charge was unauthorized.

Account deletion and data removal

Cancelling your subscription does not delete your Starmaker account or erase your recordings. If you want Starmaker to delete your account and all associated data permanently, you must send a separate request to appsupport@starmakerstudios.com with the subject line "Account Deletion Request" and include your account email address. Allow 10-15 business days for Starmaker to process account deletion.

Refund eligibility and how to request your money back

Refunds for apple app store subscriptions

Apple handles all refunds for Starmaker subscriptions purchased through the iOS App Store. Starmaker disclaims liability for these refunds, meaning you must contact Apple directly-Starmaker cannot process the refund for you.

You can request a refund through your iTunes account or by contacting Apple Support. Apple typically approves refunds within 15 days of purchase if you claim a technical fault or accidental purchase. If you simply forgot to cancel before the renewal, Apple rarely approves refunds, but it is still worth requesting if the charge was unexpected.

Refunds for google play subscriptions

Google Play handles all refunds for Starmaker subscriptions purchased on Android. Like Apple, Google typically approves refunds within 48 hours for accidental charges or technical issues. Contact Google Play Support with your order ID and explain why you believe you deserve a refund.

Starmaker has no control over Google Play refunds, so your request must go directly to Google. Provide clear documentation: your order receipt, cancellation request, and screenshots of your account showing you cancelled promptly.

Refunds for direct (website) purchases

Starmaker does not guarantee refunds for subscriptions purchased directly on their website. The company handles each refund request individually, and approval is not certain. Starmaker's stated position is that web refunds are narrowly applied and typically granted only for technical failures or duplicate charges-not for "I changed my mind" requests.

Pro tip: If you purchased directly from Starmaker and want a refund, send your request to appsupport@starmakerstudios.com with clear documentation. Explain the reason for your refund request (technical issue, duplicate charge, billing error) rather than simply stating you no longer want the subscription. Include your account email, order date, and payment confirmation. Stopee recommends being specific and factual-companies are more likely to approve refunds when customers provide concrete reasons.

Starmaker subscription plans and pricing in singapore

Current starmaker pricing tiers

Starmaker offers flexible subscription options to suit different budgets and usage levels. Pricing is displayed in USD for international users but charged in SGD on your local payment method. Below is a breakdown of current plans and their approximate SGD equivalents.

Pro tip: The annual plan offers the lowest per-month cost (approximately S$7-S$8 per month when paid upfront), but commits you to a full year. If you are new to Starmaker, start with the monthly plan to test the service, then upgrade to annual if you love it. Exchange rates fluctuate, so your actual SGD charge may vary slightly from the amounts shown above.

Common mistakes people make when cancelling starmaker

Cancelling a subscription should be simple, but Starmaker's multi-platform structure and auto-renewal system create confusion-and confusion costs you money. Here are the mistakes Stopee sees most often.

Mistake one: cancelling inside the starmaker app instead of your phone settings

Many users tap a "Cancel" or "Manage Subscription" button inside the Starmaker app itself, believing they have cancelled. In reality, this often just logs you out or changes your subscription tier-it does not stop your auto-renewal. Your next billing date arrives, and you are charged again.

Always cancel through your device's native settings: iPhone Settings → Subscriptions (for iOS), or Google Play Store → Subscriptions (for Android). The Starmaker app button is not a true cancellation mechanism.

Mistake two: cancelling within 24 hours of your billing date

Starmaker's billing system processes charges during the final 24-hour window before renewal. If you cancel at 11 pm on the day before your renewal, the charge may already be queued and cannot be stopped. You will be charged for another month, then forced to request a refund.

Always check your renewal date and cancel at least 48 hours in advance. Set a phone reminder for two days before renewal so you do not miss the deadline.

Mistake three: not saving your cancellation confirmation

You receive a cancellation confirmation email or on-screen message-and then delete it. Three weeks later, you see an unexpected charge and have no proof you cancelled. Without documentation, your refund request becomes a "he said, she said" situation.

Screenshot your cancellation confirmation and save the email. Forward it to yourself or print it. If you cancel via email (direct web subscriptions), keep the sent email in your Inbox. Stopee advises treating this confirmation as precious-you may need it to dispute a charge with your bank.

Mistake four: not checking if you subscribed via apple, google, or directly

You download Starmaker and assume you subscribed through the app. In fact, you signed up on the website weeks ago and forgot. When you try to cancel through Apple Settings, nothing happens because your subscription is not there. The charge arrives, and you are confused.

Before you attempt cancellation, check your email for a Starmaker receipt or invoice. Log into your Starmaker account and review your Billing or Account Settings. Identify whether you subscribed through App Store, Google Play, or the Starmaker website. Then use the correct cancellation method for that platform.

Step-by-step checklist for cancelling starmaker safely

Use this checklist to ensure you cancel correctly and protect yourself from unexpected charges.

Why stopee helps you cancel with confidence

Your partner in taking back control

Starmaker's cancellation process is deliberately spread across multiple platforms and email addresses-this design makes it easy to slip up and face unexpected charges. Stopee exists to cut through this complexity and give you clear, step-by-step guidance so you cancel with certainty.

We have helped thousands of consumers cancel Starmaker and dispute incorrect charges. Our cancellation specialists know every platform, every trap, and every consumer protection law that works in your favour. When a company refuses your refund or makes cancellation deliberately hard, Stopee equips you with the documentation and regulatory references you need to escalate your complaint to the Consumers Association of Singapore and win.

Next steps: cancel now and verify later

Do not delay. Open your payment method right now, find your renewal date, and cancel if you no longer use Starmaker. Set a reminder for 48 hours before renewal as a backup. Save your cancellation confirmation immediately-print it if necessary.

If Starmaker charges you after you cancel, or if you believe the company has hidden its cancellation method unfairly, Stopee is here to help you dispute the charge and escalate to the appropriate consumer authority. Visit Stopee.com today for guides on every major subscription service, templates for escalation letters, and direct links to consumer protection agencies in Singapore.

Contact details for starmaker support and escalation

Official starmaker contact address

If you need to contact Starmaker directly regarding cancellation, refunds, or account deletion, send your written request to:

Email: appsupport@starmakerstudios.com

Include your account email address, the date of the issue, and a clear description of what you need (cancellation, refund, or account deletion). Allow 5-7 business days for a response. If Starmaker does not respond or refuses your refund without valid reason, escalate your complaint to CASE (Consumers Association of Singapore) at www.case.org.sg or by calling 6100 0315.

Stopee recommends keeping copies of all correspondence with Starmaker. If you file a complaint with CASE, provide these emails as supporting evidence. Your consumer rights in Singapore are strong-companies must respond fairly to refund requests and cancellations, and CASE has the authority to mediate disputes and compel refunds when companies breach fair trading rules.