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Cancel Psychology Today: The Right Way
How to cancel psychology today and reclaim control of your therapist profile
What psychology today is and why you might cancel
Psychology Today operates as both a magazine and an online directory - a trusted platform where mental health professionals build their practice and reach clients seeking support. If you're a therapist, you've likely paid to list your profile here, hoping for steady client referrals. If you're a consumer, you may have subscribed to access the therapist directory or premium content.
Whatever your reason for subscribing, cancelling should be straightforward. It often isn't - and that's exactly why Stopee exists. We're here to walk you through the process, flag the traps, and ensure Psychology Today stops charging you once you decide to leave.
Who uses psychology today and what they pay for
Therapists and counsellors use Psychology Today to maintain a visible, searchable profile in the directory. Clients use it to find practitioners. Both groups may hold active subscriptions or directory listings. The monthly cost for a therapist directory listing in Singapore is typically S$29.95, with no long-term contract - you can cancel anytime, though the company makes it surprisingly difficult to do so.
Common reasons to cancel
You might cancel because your practice is growing through word-of-mouth and you no longer need referrals. You may have switched to a different directory platform. Or you simply realised the cost isn't justified by the clients Psychology Today sends your way. Whatever your reason, cancelling is your right - and Stopee is here to make sure you exercise it cleanly.
Your consumer rights in singapore and what they protect
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) is your legal shield. This law protects you from unfair contract terms, misleading conduct, and aggressive billing practices - precisely the kinds of problems cancellation can trigger.
Key protections under the CPFTA
The CPFTA covers subscriptions explicitly. It requires companies to provide clear cancellation terms upfront, honour your cancellation requests promptly, and stop charging you immediately after you cancel. If Psychology Today continues billing after you've cancelled, that's a breach of your rights.
The law also protects you if the company uses unfair contract terms - for example, hiding cancellation methods or imposing unreasonable fees to cancel. You can dispute these through official channels.
Who to escalate to if psychology today refuses to cooperate
If you cancel Psychology Today and the company ignores your request or continues charging, file a complaint with the Consumers Association of Singapore (CASE). CASE handles disputes between consumers and businesses and can pressure Psychology Today to refund you if they've breached the law.
Keep every email, receipt, and screenshot. These are your evidence if you need to escalate. Stopee recommends preserving all communication for at least 12 months after cancellation.
How to cancel psychology today via email
Email is the most direct cancellation method for directory listings. Psychology Today's support team monitors these addresses and typically responds within 5 business days.
Step-by-step email cancellation
- Identify the correct email address:
- Primary support: support@psychologytoday.com
- Therapist-specific: therapist@psychologytoday.com
- Try both if one doesn't respond within a week
- Compose a clear, dated cancellation email:
- Subject line: "Cancellation Request - [Your Name] - [Profile URL or Account Email]"
- Include your full name, registered email address, and Psychology Today profile URL
- State clearly: "I request the cancellation of my directory listing effective immediately or at the end of the current billing cycle"
- Request written confirmation of cancellation
- Save a copy of your sent email and any response:
- Forward the email to your personal email account or print it as a PDF
- Keep this evidence for at least 6 months after your cancellation date
- Monitor your billing for 30 days:
- Check your credit card or bank statement to confirm Psychology Today stops charging
- Warning: Some companies delay cancellation processing; you may still see a charge for the month in which you cancel
- If Psychology Today continues charging after 30 days, escalate:
- Reply to your original email with the subject "Follow-up: Cancellation Not Processed"
- Request a refund for charges after your cancellation date
- If no response within 7 days, file a complaint with CASE
Pro tip for email cancellations
Pro tip: Send your cancellation email on a Monday or Tuesday morning (Singapore time). Support teams are more responsive early in the week, and you'll have a response trail if you need to escalate. Keep your email professional but firm - you're not asking for permission, you're informing Psychology Today of your decision.
How to cancel psychology today via app platforms
If you subscribed through Apple App Store or Google Play, you must cancel through those platforms, not through Psychology Today directly.
Cancel on iOS (Apple app store)
- Open the Settings app on your iPhone or iPad
- Tap Subscriptions (or navigate to your Apple ID > Subscriptions)
- Find and tap Psychology Today in the active subscriptions list
- Tap Cancel Subscription and confirm
- Take a screenshot of the cancellation confirmation for your records
Warning: Psychology Today cannot process App Store refunds or cancellations. Apple controls both. If you cancel within 14 days of purchase, Apple may grant a refund at their discretion - but Psychology Today has no authority over this.
Cancel on android (Google play)
- Open the Google Play Store app on your Android device
- Tap your Profile icon in the top-right corner
- Select Subscriptions
- Find Psychology Today and tap it
- Tap Cancel subscription and follow the prompts
- Save a screenshot of the cancellation confirmation
Warning: Like Apple, Google Play processes its own refunds. Psychology Today has no control over whether you receive money back. If you cancel within 48 hours of purchase, Google may refund you - but this is Google's decision, not Psychology Today's.
Refund disputes on app platforms
If you cancel via Apple or Google and believe you deserve a refund, contact the platform's support directly, not Psychology Today. Apple and Google evaluate refund requests case-by-case, often within 14 days of purchase. Stopee recommends documenting the reason for your request - accidental purchase, billing error, or service dissatisfaction - when you submit your dispute.
Psychology today pricing and what you're paying for
Transparency about cost is your first step toward a confident cancellation decision. Here's exactly what Psychology Today charges in Singapore.
Current pricing for therapist directory listings
| Plan | Price (SGD) | Billing cycle | Features | Contract? |
|---|---|---|---|---|
| Therapist Directory Listing | $29.95 | Monthly | Full directory profile visibility, client referrals, no lock-in contract | No |
| Premium Directory Listing (if available) | Varies | Monthly | Enhanced visibility, priority placement in search results | No |
Notice: no contracts. Psychology Today advertises "cancel anytime," yet the cancellation process is deliberately opaque. This is the exact problem Stopee helps you solve.
What happens after you cancel psychology today
Cancellation doesn't happen instantly. Understanding the timeline protects you from surprise charges and ensures you know when your access ends.
Access and profile removal timeline
When you cancel, your Psychology Today profile typically remains visible until the end of your current billing cycle. If you cancel on day 5 of a 30-day cycle, you retain access and visibility for the remaining 25 days - you don't receive a prorated refund for the unused time.
After the billing cycle ends, your profile is removed from the directory within 2-5 business days. Clients can no longer find you through Psychology Today's search.
Automatic renewal stops immediately
Auto-renewal ceases the moment you cancel, even if your profile remains visible until month-end. This means Psychology Today will not charge you on your next renewal date - provided the company processes your cancellation correctly.
Pro tip: Check your Psychology Today account settings 7 days after cancellation. Log in and verify that auto-renewal shows as "off" or "disabled." If it still shows "on," reply to your cancellation email immediately.
Data retention after cancellation
Psychology Today may retain your profile data, contact information, and client feedback for up to 12 months after cancellation (this varies by their privacy policy). You can request data deletion separately if your regional privacy laws permit it - Singapore's Personal Data Protection Act (PDPA) gives you this right.
Will you receive a refund from psychology today?
Refunds are the question every canceller asks. Here's the honest answer: Psychology Today rarely offers them, but consumer law gives you leverage.
Psychology today's standard refund policy
Psychology Today does not guarantee refunds for mid-cycle cancellations. If you cancel on day 15 of a 30-day billing period, you typically forfeit the remaining 15 days. The company treats this as non-refundable access.
However, refund eligibility is sometimes evaluated on a case-by-case basis. If you have grounds - accidental purchase, service failure, or billing error - request a refund explicitly in your cancellation email.
When you might qualify for a refund
Singapore's Consumer Protection (Fair Trading) Act permits refunds if the service was not delivered as promised. If Psychology Today's directory listing didn't work (broken profile, no visibility in search results), you have a refund case. Stopee recommends requesting a refund with clear evidence: screenshots of your non-functional profile, dates you reported the issue, and any support emails where Psychology Today acknowledged the problem.
Pro tip: If you subscribed via App Store or Google Play, your refund window is stricter. Apple and Google typically honour refund requests only within 14 days of purchase. Email cancellations offer more flexibility - Psychology Today sometimes grants refunds up to 30 days after cancellation if you provide justification.
Handling continued billing after cancellation
If Psychology Today charges you after your cancellation date, this is a billing error - and a violation of consumer law. File a dispute with your bank or credit card issuer immediately, marking the charge as "unauthorised." Include your cancellation email as evidence. Your bank will typically refund you within 10 business days and investigate Psychology Today's practices.
Common mistakes when cancelling psychology today
Cancelling feels straightforward until you realise Psychology Today has made it anything but. These mistakes cost real money - and Stopee helps you avoid every one.
Mistake 1: assuming your account deletion equals cancellation
Deleting your Psychology Today account does not cancel your subscription. The account and the billing are separate systems. You can delete your profile while the company continues charging you for a "cancelled" subscription that technically still exists in their database. Always send a formal cancellation email - don't rely on account deletion alone.
Mistake 2: cancelling via the wrong contact email
Psychology Today routes support across multiple email addresses. If you email the wrong one, your cancellation request may languish unanswered. Stopee recommends trying both support@psychologytoday.com and therapist@psychologytoday.com within the same week. If neither responds within 5 business days, escalate to CASE.
Mistake 3: not saving your cancellation confirmation
Psychology Today sometimes "loses" cancellation emails or claims they were never received. If you don't have a copy of your sent email and any response, you have no proof of your request. Always save emails as PDFs and forward them to your personal account immediately.
Mistake 4: assuming your profile removal equals billing stoppage
Your profile may disappear from the directory, but billing may continue. These are different processes. Monitor your statements for 60 days after cancellation. If charges appear, Psychology Today's systems didn't sync correctly - a common problem Stopee sees repeatedly.
Mistake 5: ignoring app-platform refund windows
If you subscribed via Apple or Google, you have only 14 days to request a refund. After 14 days, both platforms refuse to refund, even if Psychology Today's service failed. Don't delay - if you're unhappy, request a refund immediately through Apple or Google.
Your cancellation checklist for psychology today
Use this checklist to ensure nothing falls through the cracks.
| Task | Deadline | Status |
|---|---|---|
| Identify your subscription type (web, iOS, Android) | Today | ☐ |
| Locate your Psychology Today profile URL or registered email | Today | ☐ |
| Send cancellation email with full details | Today | ☐ |
| Save sent email as PDF and forward to personal account | Within 1 hour | ☐ |
| Check email for Psychology Today response | Within 5 business days | ☐ |
| Monitor bank statement for charges | 30 days | ☐ |
| Verify auto-renewal is "off" in your account | 7 days after cancellation | ☐ |
| If billing continues, dispute with your bank | 60 days after cancellation | ☐ |
| File CASE complaint if Psychology Today doesn't respond | If no response after 7 days | ☐ |
Postal mail cancellation for additional protection
If email feels uncertain, registered mail creates an undeniable paper trail. This method is slower but offers legal protection if Psychology Today later claims they never received your cancellation.
Sending registered mail cancellation to psychology today
Psychology Today's official headquarters address is listed as:
Psychology Today
15 E 23rd Street, Floor 9
New York, NY 10010
United States
Alternatively, some sources reference:
Psychology Today
16 West 22nd Street, Suite 200
New York, NY 10010
United States
Pro tip: Confirm the current mailing address by calling Psychology Today's main line or checking their official website before sending. International mail can take 2-4 weeks, so combine this with an email cancellation to speed the process.
- Compose a brief, formal cancellation letter:
- Include today's date, your full name, registered email, and Psychology Today profile URL
- State: "I request immediate cancellation of my Psychology Today subscription effective [today's date]"
- Keep the letter to one page
- Send via registered mail (Singapore Post recommends Singpost registered mail or courier services):
- Requires a signature upon delivery, creating proof of delivery
- Costs approximately SGD 30-50 but provides legal certainty
- Retain the registered mail receipt for at least 12 months
- Email a scanned copy of your letter and receipt to support@psychologytoday.com on the same day
How stopee helps you cancel with confidence
Psychology Today's cancellation process is deliberately convoluted - designed to discourage you from leaving. Email addresses change. Confirmation is slow. Charges continue mysteriously. These problems affect thousands of therapists and consumers every month.
Stopee has helped thousands of consumers cancel Psychology Today cleanly, reclaim refunds, and move forward. Our mission is to remove the friction, provide you with verified contact information, and empower you with consumer rights knowledge. Whether you're cancelling through email, app, or registered mail, Stopee is here to ensure Psychology Today honours your request - without delay, without continued charges, and without shame.
Take action today. Cancel Psychology Today with confidence, knowing that your consumer rights in Singapore protect you every step of the way.