Manage The Information
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel The Information: Step-by-Step Guide
How to cancel the information subscription and claim your consumer rights in singapore
What you should know about the information
The Information is a subscription-based digital publication that focuses on in-depth reporting and analysis of the technology and business sectors. You access exclusive stories, newsletters, and data-driven research through their website and mobile applications.
The service delivers content via TheInformation.com and native apps on iOS and Android. Your subscription billing method depends on how you signed up-whether through the App Store, Google Play, or directly on their website. Understanding your sign-up method is crucial before you attempt to cancel, because you must end your subscription through the same platform where you started it.
How the information delivers your subscription
You can read The Information's content on any device with a web browser or through their dedicated mobile apps. If you subscribed via in-app purchase, your payments flow through Apple or Google rather than The Information directly. This matters because cancellation instructions differ by platform.
The Information maintains offices in San Francisco, New York, and Hong Kong, but does not operate a local presence in Singapore. This means you will not find a Singapore office address or local phone support-all communication happens through their website or app-based support systems.
Pricing and plan options for singapore subscribers
The Information offers multiple subscription tiers, with prices shown in Singapore dollars (SGD). Your plan choice affects how much you pay and what features you can access.
| Plan | Price (SGD) | Billing period | What you get |
|---|---|---|---|
| Monthly (standard) | S$59.98 | Monthly | Unlimited access to articles, newsletters, and reporting via app and web |
| Annual (standard) | S$599.98 | Annual | Same unlimited access for 12 months (saves you around S$20 per year) |
| Monthly (premium tier) | S$88.98 | Monthly | Higher-tier access with enhanced features |
| Pro (annual) | S$1,499.00 | Annual | Proprietary data tools, organisation charts, advanced databases, and priority newsletters |
Pro tip: Prices listed above reflect in-app purchase rates from the Singapore App Store as of early 2025. Exact pricing and feature details may change, so verify the current offerings in your app or on TheInformation.com before you commit to a new subscription.
Why you might want to cancel
You may decide to cancel The Information for several reasons: the content no longer matches your interests, the cost no longer fits your budget, you found a competing publication you prefer, or you simply want to pause your subscription temporarily. Whatever your reason, Stopee is here to guide you through the process without frustration or hidden charges.
Many Singapore subscribers cancel because they realise they are not reading enough content to justify the monthly spend, or they subscribed during a promotional offer that has expired. Others cancel after discovering that the publication focuses more heavily on US technology companies than Asia-Pacific markets relevant to their work.
How to cancel your information subscription
Your cancellation method depends entirely on which platform processed your subscription payment. You must cancel through the same channel where you signed up-attempting to cancel on a different platform will not work.
Cancel your subscription via apple app store (iOS)
If you signed up for The Information through your iPhone or iPad, follow these steps to cancel your subscription before your next renewal date.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID name at the top of the screen.
- You may need to enter your Apple ID password or use Face ID / Touch ID to proceed.
- Tap Subscriptions (you will see a list of all active subscriptions linked to your account).
- Find The Information in the list and tap it.
- Tap Cancel Subscription and confirm your choice.
- If you see "Cancel Subscription" greyed out, your subscription may already be scheduled for cancellation.
- If you do not see a Cancel button at all, your subscription has already ended and will not auto-renew.
- Keep your confirmation screen as proof of cancellation-you may need it if a charge appears later.
Warning: Do not delete The Information app from your phone before cancelling through Settings. Deleting the app does not cancel your subscription; Apple will still charge you at renewal unless you cancel in the Subscriptions menu first.
Cancel via google play (Android) or the information website
Android subscribers and those who signed up directly on TheInformation.com must cancel through their respective platforms. Stopee recommends checking your original receipt or subscription confirmation email to confirm which method you used.
- For Google Play (Android):
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions, then My subscriptions.
- Find The Information and tap it.
- Tap Cancel subscription and confirm.
- Save a screenshot as proof that your cancellation was processed.
- For direct website sign-ups:
- Visit TheInformation.com and log into your account.
- Go to your Account Settings or Profile page (usually found in a menu near your name or profile icon).
- Look for Subscriptions, Billing, or Manage Subscription.
- Click Cancel Subscription or the equivalent option for your plan.
- Complete any confirmation prompts and wait for a cancellation email.
Pro tip: If you cannot find the Cancel Subscription option on the website, try visiting TheInformation.com/help or their support page directly. Stopee has found that some publishers hide cancellation links several clicks deep to discourage departing subscribers.
Your consumer rights and singapore law
As a consumer in Singapore, you are protected by the Consumer Protection (Fair Trading) Act (CPFTA), which covers unfair practices by subscription services. Understanding your rights helps you push back if The Information charges you improperly or makes cancellation difficult.
What the CPFTA means for digital subscriptions
The CPFTA prohibits unfair or misleading conduct in trade. Subscription services cannot hide cancellation options, charge you without clear consent, or continue billing after you have cancelled. If The Information engages in any of these practices, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE).
Unlike the European Union, Singapore does not provide a blanket 14-day "cooling off" period for digital content purchases. However, if you cancel within a reasonable timeframe after purchase and have not substantially accessed the service, you may argue for a refund under the CPFTA's unfair practices clause.
Pro tip: Keep all cancellation confirmations and copies of any charges that appear after you cancel. These documents are essential if you need to escalate a complaint to CASE or pursue a chargeback through your bank.
Your right to challenge unfair charges
If The Information continues to charge you after you have cancelled, or if charges appear without your explicit consent, you can request a refund directly from the company. If they refuse, escalate to CASE (www.case.org.sg), which investigates consumer complaints free of charge.
You also have the right to dispute charges with your bank or payment provider (Apple, Google, or your credit card company). This is called a chargeback or dispute claim, and it forces the company to prove that you authorised each charge. Stopee recommends this as a last resort if The Information refuses to refund you directly.
Refund policy and what to expect after cancellation
The Information's standard refund policy does not offer refunds for mid-cycle cancellations. Once you cancel, you keep access to all content until the end of your current billing period, but you do not receive money back for the days or weeks remaining.
Access and auto-renewal after you cancel
When you cancel, The Information stops auto-renewal immediately. You will retain full access to articles, newsletters, and features until your billing cycle ends. The day after your final billing date, your access will terminate automatically-no additional action is needed.
Your account data (reading history, saved articles, profile information) may persist on The Information's servers per their privacy policy. If you want to delete or export this data, check your account settings for a data export or deletion option, or contact their support team directly.
Exceptions and refund leverage
Although Singapore law does not mandate a 14-day refund right for digital services, you may be entitled to a refund if you can demonstrate that The Information engaged in unfair conduct. Examples include:
- Charging you without explicit, prior consent for a subscription renewal.
- Making cancellation deliberately difficult (burying the cancel button or requiring you to call a phone line that does not exist).
- Marketing a service as "free to cancel anytime" but then refusing to cancel when you request it.
- Failing to send a cancellation confirmation after you requested one.
If any of these apply, you can request a refund from The Information under the CPFTA and escalate to CASE if they refuse. Stopee recommends being specific about what unfair practice occurred and providing dates, screenshots, and communication records.
Common mistakes when cancelling the information
Cancelling a subscription sounds simple, but many subscribers make errors that leave them charged for months after they intended to stop. Here is what Stopee sees most often.
Mistakes that keep you subscribed
The most frequent error is deleting the app without cancelling through your device settings. You think the subscription is gone because the app is no longer on your phone, but the auto-renewal is still active in the background. Your next billing date arrives, and a charge appears.
Another common trap is cancelling in the wrong place. If you signed up via the App Store, you cannot cancel on the website or vice versa. Stopee has seen subscribers attempt to cancel through multiple channels, receive no confirmation, and then assume they are cancelled when they are actually still active.
A third mistake is not checking your cancellation confirmation. Always verify that you received a confirmation email or in-app message after clicking Cancel. If you did not receive one, your cancellation did not process, and you should try again immediately.
Proactive steps to avoid these traps
Document your sign-up method immediately after subscribing. Save a screenshot showing which app or website you used, along with your first billing email. When you cancel, save your cancellation confirmation the same way. If you are unsure, contact The Information's support team and ask them to confirm your cancellation status before your renewal date.
Mark your renewal date on your calendar one week before it occurs. Check your bank account or payment app (Apple ID, Google Play) a few days after renewal to confirm no charge went through. If a charge appears despite your cancellation, contact your bank or payment provider immediately to report the unauthorised charge.
Your cancellation checklist
Use this step-by-step checklist to ensure you cancel correctly and protect yourself from accidental charges after you stop using The Information.
- Identify which platform you used to subscribe (App Store, Google Play, or website).
- Open the correct app or website and navigate to your subscription settings.
- Locate The Information subscription and select Cancel.
- Confirm your cancellation in any pop-up or confirmation screen.
- Take a screenshot of the cancellation confirmation page or save any confirmation email.
- Mark your final billing date on your calendar and set a reminder one week before it.
- Check your bank account or payment app a few days after your final billing date to confirm no charge appeared.
- If a charge appears, contact your bank or payment provider within 30 days to dispute it.
- If you believe The Information behaved unfairly, file a complaint with CASE at www.case.org.sg.
What to do if the information keeps charging you
Despite your cancellation request, charges sometimes still appear. Stopee knows how frustrating this is, and here is exactly what to do.
Step one: contact the information directly
Email or message The Information's support team (via their website contact form or app) and provide the following details: your account email, the date you requested cancellation, the dates of any unwanted charges, and screenshots of your cancellation confirmation. Request a refund for all charges after your cancellation date and ask them to confirm in writing that your subscription is now cancelled.
Give them 7 to 10 business days to respond. Keep copies of all communication.
Step two: dispute the charge with your payment provider
If The Information does not refund you, contact your bank, credit card company, or the app store where the charge originated. Report the charge as unauthorised and provide your cancellation evidence. Your payment provider will investigate and may issue a refund without waiting for The Information's response.
Step three: escalate to CASE
If both The Information and your payment provider fail to resolve the issue, file a complaint with the Consumers Association of Singapore (CASE) online at www.case.org.sg. CASE will mediate between you and The Information at no cost to you. Include all documentation: cancellation confirmations, unwanted charges, and copies of your communication with The Information.
Contact information for the information
The Information operates from the following locations but does not maintain a Singapore office. Contact them through their website support system for the fastest response.
| Office location | Address | Use this for |
|---|---|---|
| Headquarters | San Francisco, California, USA | General inquiries and billing issues |
| Editorial bureau | New York, USA | Editorial feedback |
| Asia-Pacific office | Hong Kong | Regional support (closest to Singapore) |
For the fastest response, use the contact form on TheInformation.com or send a message through your account settings. You can also reach out to The Information via social media, though email or in-app messaging typically receives faster replies.
Your next steps: cancel with confidence
Cancelling The Information should be straightforward once you know which platform to use and what to expect. Stopee has guided thousands of Singapore consumers through subscription cancellations, and the most important lesson we have learned is this: document everything, act before your renewal date, and do not hesitate to escalate if charges continue after you cancel.
Your consumer rights are real, and companies like The Information must respect them. If you encounter any obstacles while cancelling, Stopee is here to help you understand your options and stand up for yourself. Visit Stopee.com to explore guides for cancelling other services, filing complaints, and protecting your rights as a digital consumer in Singapore.