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Cancel The Epoch Times: Step-by-Step Guide
How to cancel the epoch times subscription in singapore and claim your refund
What is the epoch times and why you might want to cancel
The Epoch Times is an independent news publisher that covers politics, culture, health and international affairs through both free and premium content channels. If you've subscribed through their website, iOS app or Android app, you have the right to cancel whenever your needs change. At Stopee, we help thousands of Singapore consumers navigate cancellation processes like this one, ensuring you keep control of your subscriptions and your wallet.
Subscription model and how billing works
The Epoch Times operates a subscription model where you pay upfront to access premium digital content. Your access continues for the duration of your chosen billing cycle-whether monthly or annual. Once your subscription renews, you'll be charged again unless you cancel beforehand. This is why acting quickly matters: cancelling before your next renewal date protects your money.
Where your subscription may exist
You might have subscribed directly through The Epoch Times website, via the Apple App Store on your iPhone, or through Google Play on your Android device. Each platform handles cancellations differently, and this matters for your refund eligibility. Stopee recommends identifying your subscription source first-check your email receipts or payment statements to confirm where you signed up.
Your consumer rights in singapore
Singapore's consumer protection (Fair trading) act
Under Singapore's Consumer Protection (Fair Trading) Act, you have baseline rights when purchasing digital services. The law protects you against unfair contract terms and gives you recourse if a service provider fails to deliver what they promised. However, subscription refunds are typically governed by the publisher's own policy rather than blanket consumer law. That said, if The Epoch Times breaches its stated policy or engages in deceptive billing practices, you can escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS).
The epoch times' official singapore refund policy
According to The Epoch Times' published Singapore Cancellation and Refund Policy, subscription fees are generally non-refundable. However, you have one important exception: if you cancel within two calendar days after your subscription renews, you may claim a full refund of the new renewal charge. Outside that 48-hour window, your money is typically final. Stopee emphasises this two-day window-mark your calendar on renewal dates to ensure you don't miss this deadline.
Cancellation methods by subscription type
Phone cancellation for direct singapore subscribers
If you subscribed directly on The Epoch Times website as a Singapore customer, the official cancellation method is by telephone. This is the safest route because you'll receive a confirmation reference from the agent, creating a paper trail for your refund claim if needed.
- Call +65 6744 2588 between 2:30 pm and 5:00 pm Singapore Standard Time, Monday to Friday.
- Have your account email address and subscription details ready when the agent answers.
- Tell the agent you wish to cancel your subscription and provide any identification they request to verify your account.
- Ask the agent for a cancellation reference number and note the date and time of your call.
- Request a confirmation email detailing the cancellation and your refund eligibility window.
- Keep this reference and email in a safe folder-you'll need it if you later dispute a charge.
Pro tip: Call during the first half of the operating window (2:30 pm to 3:30 pm) to avoid busy periods. Warning: Do not rely on cancelling through the website's account settings alone if you're a direct subscriber-always confirm the phone cancellation with the support team.
Cancellation via apple app store (iPhone users)
If you subscribed through the App Store, Apple controls your subscription and you must cancel directly with them. The Epoch Times cannot cancel App Store subscriptions on your behalf, even if you contact them by phone.
- Open the Settings app on your iPhone.
- Tap your name at the top of the screen.
- Select "Subscriptions" from the menu.
- Find and tap "The Epoch Times" in your active subscriptions list.
- Tap "Cancel Subscription" at the bottom of the screen.
- Confirm the cancellation when prompted; Apple will show you your final access date.
- Take a screenshot of the cancellation confirmation page as proof.
Pro tip: Apple immediately disables automatic renewal when you cancel, but your access continues until the end of the current billing cycle. Warning: If you delete The Epoch Times app without cancelling the subscription through Settings, your subscription will continue to renew-deleting the app does not cancel it.
Cancellation via google play store (Android users)
Like Apple, Google Play manages Android app subscriptions independently. You'll cancel through the Google Play app or website, not through The Epoch Times platform.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" from the menu.
- Choose "Subscriptions" to see your active subscriptions.
- Tap "The Epoch Times" subscription.
- Select "Cancel subscription" and confirm your request.
- Google will display your final billing date; screenshot this for your records.
Pro tip: You can also cancel Google Play subscriptions through the Play website on a desktop computer if you prefer a larger screen. Warning: Uninstalling the app does not cancel the subscription-you must complete these steps inside the Play Store app or website.
Pricing and subscription plans in singapore
Where to find current pricing
The Epoch Times' pricing varies by platform and billing frequency. Website subscriptions may differ from app store pricing, and annual plans are priced differently from monthly options. Rather than relying on quoted estimates, visit The Epoch Times' official subscription pages to confirm current pricing before you commit.
| Subscription channel | Typical billing cycle | Cancellation method | Refund window after renewal |
|---|---|---|---|
| Direct website (Singapore) | Monthly or annual | Phone: +65 6744 2588 | 2 calendar days |
| Apple App Store | Monthly or annual | Settings > Subscriptions > Cancel | Per Apple's policy (typically 14 days) |
| Google Play Store | Monthly or annual | Play Store > Subscriptions > Cancel | Per Google's policy (typically 7 days) |
Plan differences across platforms
App Store and Google Play subscriptions are managed entirely by Apple and Google respectively. This means their refund policies take precedence over The Epoch Times' own policy. Apple typically allows refunds within 14 days of purchase, while Google allows cancellations within 7 days for a full refund. If you subscribed via an app platform, you may have more consumer protection than direct website subscribers-check your app store's specific policy to be certain.
What happens when you cancel your subscription
Access after cancellation
When you cancel successfully, your premium access continues until the end of your current billing cycle. You will not lose access immediately; instead, your subscription simply does not renew. This means if you paid until the 15th of next month, you retain full access until that date, even though cancellation takes effect today.
Automatic renewal stops
The most important consequence of cancellation is that automatic renewals cease immediately. Log into your account a few days after cancellation to verify that renewal is disabled. Look for a "Renewal disabled" or "Cancelled" status in your account settings. If renewal is still listed as active, contact Stopee or The Epoch Times support immediately-something went wrong during cancellation.
Account data and stored information
The Epoch Times retains your account information after cancellation, including your email, payment history and preferences. This is standard industry practice and governed by their privacy policy. If you wish to request deletion of personal data, contact their support team with a formal data subject access request. Singapore's Personal Data Protection Act (PDPA) gives you rights to access and correct your information.
Refunds and money back: what to expect
Non-refundable subscription fees
The Epoch Times' standard policy states that subscription fees are non-refundable once the billing cycle begins. However, Singapore subscribers have one crucial exception: if you cancel within two calendar days of a renewal charge, you can claim a refund of that renewal amount. Outside the 48-hour window, your payment is considered final. At Stopee, we advise subscribers to set phone reminders on renewal dates so they don't miss this refund window.
How to request a refund within the two-day window
- Identify the date your subscription renewed (check your email receipt or payment statement).
- Calculate whether you're still within two calendar days of that renewal date.
- Call +65 6744 2588 during operating hours (Mon-Fri, 2:30 pm to 5:00 pm SGT) if you're in the refund window.
- Explain that you're within the two-day refund period and request a refund of the most recent renewal charge.
- Provide your order number or transaction reference from the renewal receipt.
- Ask for a refund confirmation number and expected refund timeline (usually 5 to 10 business days for credit card reversals).
Pro tip: If you're requesting a refund, mention the specific date you noticed the charge-this helps the agent verify you're within the window. Warning: Once the two-day window closes, refund requests are typically denied unless the charge is genuinely erroneous (e.g., duplicate billing or unauthorised charges).
Disputing charges if refund is refused
If The Epoch Times refuses a valid refund claim, you have consumer protection options. First, escalate your complaint to The Epoch Times' management in writing, citing the two-day refund policy you followed. If they still refuse, contact the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg. You can also file a chargeback dispute with your credit card issuer if you believe the charge violates the advertised policy. Document everything: screenshots, call reference numbers, emails-all of it strengthens your case.
Common mistakes when cancelling the epoch times
Cancellation mistakes that cost you money
Cancelling a subscription feels straightforward, but small missteps can leave you paying for months longer than intended. Here are the pitfalls Stopee sees repeatedly, and how to avoid them.
Deleting the app instead of cancelling the subscription. Many people uninstall The Epoch Times app thinking they've cancelled. They haven't. The subscription continues to renew silently in the background until the billing cycle ends or the payment method fails. Always cancel within the app store or via phone first.
Cancelling in the wrong place. If you subscribed via the App Store, cancelling on The Epoch Times website won't work-your App Store subscription keeps billing. Check your original receipt to confirm which platform you used, then cancel there.
Missing the two-day refund window. The two-calendar-day refund window is tight. If you notice a charge on day three, you've missed it. Set phone calendar reminders on renewal dates or switch to a different email account filter that flags Epoch Times receipts immediately upon arrival.
Not keeping cancellation confirmation. If you cancel by phone, hang up without a reference number, then The Epoch Times can later claim you never called. Always ask for a confirmation number, note the date and time, and request a confirmation email. Screenshot app store cancellations too.
Confusing cancellation with access loss. Your access doesn't end on cancellation day-it ends on the last day of the current billing cycle. If you panic thinking you've lost access, log in and verify. You should still have full premium access until your paid period expires.
Checklist: steps to cancel the epoch times safely
Before you cancel
- Find your original receipt or account confirmation email to identify which platform you subscribed through (website, App Store, or Google Play).
- Check your current billing date and renewal date so you understand your final access date.
- If you're within two calendar days of a renewal charge, note this-you may be eligible for a refund.
- Write down any account details you might need: email, password, order numbers.
During cancellation
- For direct website subscriptions: call +65 6744 2588 between 2:30 pm and 5:00 pm SGT (Mon-Fri only). Have your email and account details ready.
- For App Store subscriptions: navigate to Settings > [Your Name] > Subscriptions > The Epoch Times > Cancel Subscription. Take a screenshot.
- For Google Play subscriptions: open Play Store > Profile > Payments and subscriptions > Subscriptions > The Epoch Times > Cancel. Screenshot the confirmation.
- Collect a reference number, confirmation code, or screenshot from your cancellation.
After cancellation
- Wait 3 to 5 business days and log into your account to confirm renewal is disabled.
- Keep all cancellation confirmations, reference numbers and screenshots in a dedicated folder.
- If you're within the two-day refund window and haven't received a refund automatically, call support immediately to claim it.
- Monitor your bank or credit card statement for any charges after your final access date.
Subscription comparison: know what you're cancelling
| Plan type | Billing frequency | Cost (SGD) | Content access | Cancellation ease | Refund eligibility |
|---|---|---|---|---|---|
| Monthly (website) | Every month | Varies | Full premium | Phone call required | 2 days post-renewal |
| Annual (website) | Every 12 months | Varies | Full premium | Phone call required | 2 days post-renewal |
| Monthly (App Store) | Every month | Varies | Full premium | In-app settings | Apple's 14-day policy |
| Monthly (Google Play) | Every month | Varies | Full premium | In-app settings | Google's 7-day policy |
Contact information and escalation
The epoch times singapore support details
If you need to cancel, request a refund, or dispute a charge, use these official channels. For direct subscribers in Singapore, phone is the primary contact method.
Phone: +65 6744 2588 (Monday to Friday, 2:30 pm to 5:00 pm SGT)
For app store subscriptions: Contact Apple Support (App Store) or Google Support (Google Play) directly-The Epoch Times cannot process app store cancellations.
If support refuses your refund: Escalate to the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg. File a formal complaint citing The Epoch Times' published two-day refund window and the date you cancelled within that window.
Why stopee helps you cancel with confidence
Stopee has helped thousands of Singapore consumers navigate cancellations across news subscriptions, streaming services, and digital memberships. We understand the friction of dealing with support lines, app stores and refund policies. Stopee exists to empower you with clear, step-by-step guidance so you regain control of your money and your subscriptions. Whether you're cancelling The Epoch Times or any other service, Stopee breaks down the process into simple actions and reminds you of your consumer rights every step of the way. Visit Stopee at stopee.com to explore guides for thousands of other services-because you shouldn't have to wonder if you're being trapped in unwanted subscriptions.