Manage The Globe And Mail

How to cancel the globe and mail subscription in singapore: your complete step-by-step guide

What is the globe and mail

The Globe And Mail is a leading Canadian news publisher that delivers national and international journalism, investigative reporting, and analysis across both digital and print platforms. Whether you're reading breaking news, financial commentary, or in-depth features, this publication reaches readers worldwide-including subscribers in Singapore who access it via paid membership.

Subscription types and access models

The Globe And Mail offers multiple subscription tiers to suit different reading habits. You can choose digital-only access for unlimited online reading, or combine print home delivery with full digital benefits. Most plans start with discounted introductory pricing that increases after the initial period ends. All subscriptions use recurring billing, meaning charges renew automatically unless you actively cancel.

Why people cancel

Subscribers often cancel for practical reasons: changing news consumption habits, budget constraints, overlapping subscriptions, or simply losing interest in the publication. Others discover they can access similar content through other sources. Whatever your reason, cancelling should be straightforward-and Stopee exists to make sure you know exactly how.

Pricing and subscription plans in singapore

Understanding what you're paying for helps you decide whether to keep or cancel your Globe And Mail subscription.

Current pricing table

Important pricing note

The Globe And Mail prices subscriptions in USD. When you pay from Singapore using your credit card or app store account, your card issuer or Apple/Google automatically converts USD to SGD using their exchange rate. This means your actual charge in Singapore dollars fluctuates slightly each week based on currency conversion. Check your bank statement to see the exact SGD amount you're being charged.

Should you cancel the globe and mail

Before you proceed with cancellation, ask yourself whether this subscription still delivers value.

Reasons to keep your subscription

If you read The Globe And Mail 3+ times per week, access breaking financial news or analysis relevant to your work, or rely on the app for commuting, the subscription likely justifies its cost. Introductory pricing in the first 24 weeks (around SGD 1.35/week) is exceptionally low. Many subscribers find the transition to full pricing (~SGD 10.80/week) is where they reconsider.

Reasons to cancel

You might cancel if you've exhausted your introductory discount and the full price no longer fits your budget, if you prefer free news aggregators or your employer provides media access, or if your reading habits have shifted to other sources. Print subscribers who rarely open home deliveries are particularly good candidates for cancellation-you're paying for content you don't use.

How to cancel the globe and mail subscription

Cancellation methods differ depending on how you originally subscribed. Stopee recommends identifying your subscription type first, then following the exact steps for that platform.

Cancelling a direct subscription (phone or mail)

This applies if you subscribed directly through The Globe And Mail's website or customer service. You cannot cancel online through your account-you must contact their customer service team by phone or registered mail.

1. Call The Globe And Mail's Customer Solutions Centre at 1-800-387-5400 during Canadian business hours.
   • This is a Canadian toll-free number. Depending on your phone plan, you may incur international calling charges from Singapore. Consider using VoIP services like Skype to reduce costs.
2. Ask to speak with a representative about cancelling your subscription.
   • Have your account number or the email address linked to your subscription ready.
3. Confirm the cancellation effective date with the representative.
   • Warning: Print subscriptions typically require 28 days' written notice. If you're on a shorter plan (4 weeks or less), your subscription ends at the current period's end with no refund.
4. Request a confirmation number or ask the representative to email you a cancellation confirmation.
   • This proof protects you if charges continue after your intended cancellation date.
5. If the representative hesitates or asks you to reconsider, stay polite but firm: "I'd like to proceed with cancellation effective [date]."
   • Pro tip: Retention teams may offer discounts or shorter billing periods. Only accept if you genuinely want to continue.

Cancelling via apple app store (iOS)

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple-The Globe And Mail cannot process this cancellation for you.

1. Open the App Store app on your iOS device.
   • On iPhone or iPad running iOS 15.1 or later, tap the profile icon (top right).
2. Select Subscriptions.
   • You'll see all active and expired subscriptions tied to your Apple ID.
3. Find The Globe And Mail in the list and tap it.
   • If you don't see it, scroll down or search for "Globe."
4. Tap Cancel subscription or Turn off auto-renewal.
   • These options may have slightly different wording depending on your iOS version, but both stop future charges.
5. Confirm your cancellation by tapping the final prompt.
   • Important: Cancel at least 24 hours before your next billing date to avoid a charge for the coming period. If you cancel after you've been charged, contact Apple for a refund.
6. You'll remain a subscriber until your current paid period ends. After that date, the app becomes read-only (articles locked behind a paywall).
   • Apple sends a cancellation confirmation email to your Apple ID inbox.

Cancelling via google play (Android)

Android users who subscribed through Google Play must also cancel via Google-The Globe And Mail handles the content side, but Google manages your subscription billing.

1. Open the Google Play app on your Android device.
   • Tap your profile icon (top right) and select Payments and subscriptions.
2. Select Subscriptions.
   • You'll see a list of all active and past subscriptions.
3. Tap The Globe And Mail in the list.
   • If you see multiple entries, choose the one marked "active."
4. Tap Cancel subscription.
   • Google will ask for a brief reason for cancellation (optional to answer).
5. Confirm your cancellation by tapping the final confirmation button.
   • Pro tip: If Google offers you a discount to keep the subscription, you can accept it-but only if you're genuinely interested. Don't let retention tactics override your decision.
6. Your access continues until the end of your paid period.
   • Google sends a confirmation to your Google account email.

What happens after you cancel

Cancelling doesn't immediately delete your account or lock you out. Here's what to expect in the days and weeks following your cancellation request.

Access and reading privileges

If you cancelled a direct subscription via phone, you retain access until the effective cancellation date (often 28 days away for print). During that period, continue reading as normal. On your cancellation date at midnight (Eastern time), your access ends-articles become paywalled and you cannot log in.

If you cancelled through the App Store or Google Play, you keep full access until the end of your current billing period. On the renewal date, when the app tries to charge your payment method, the subscription fails (because you turned off auto-renewal). At that point, you lose reading access.

Account and profile retention

Cancelling your subscription does not immediately delete your account. The Globe And Mail typically retains your profile, reading history, saved articles, and preferences for administrative and analytics purposes. Your data remains linked to your email address. If you wish to delete your account entirely (separate from cancellation), contact their privacy team-Stopee recommends asking during your cancellation call whether account deletion is available and what it entails.

Proof of cancellation

Keep all cancellation confirmations, confirmation numbers, and emails from The Globe And Mail or your payment platform. If your card is charged again after your cancellation date, you'll need this documentation to dispute the charge with your bank or app store. Stopee advises checking your bank or app store statements for two billing cycles after cancellation to ensure no surprise charges appear.

Will you receive a refund

Refund eligibility depends on when you cancel and which platform processed your subscription.

Direct subscription refunds

The Globe And Mail's published refund policy states that subscriptions cancelled mid-period generally do not qualify for refunds. If you cancel on day 10 of a weekly billing cycle, you forfeit the remaining 4 days of access without compensation. Small amounts (historically under CAD 5) are not refunded as a matter of policy.

However, refunds are discretionary-meaning The Globe And Mail may approve a refund in exceptional circumstances. If you have a legitimate complaint (incorrect billing, service outage preventing access, or unauthorised charges), contact Customer Solutions at 1-800-387-5400 and request a review.

App store refunds

Apple processes refunds independently of The Globe And Mail. If you cancel within 14 days of a charge and request a refund directly from Apple, you have a reasonable chance of approval. Open the App Store app, go to Purchase History, find the charge, tap Report a Problem, and select your reason (e.g., "I didn't authorise this" or "I'd like a refund"). Apple reviews your claim and typically decides within 48 hours.

Google play refunds

Google Play also allows refund requests within 48 hours of a charge for subscriptions. To request a refund, open Google Play, go to Account > Payments and subscriptions > Subscriptions, find The Globe And Mail, and tap the three-dot menu. Select Request a refund and explain your reason. Google reviews automatically and notifies you within hours or days.

Warning: The Globe And Mail does not publicly offer a statutory 14-day cooling-off period for subscription purchases. This means Singapore consumer rights around purchase change-of-mind do not automatically apply to digital subscriptions unless the service is defective or misrepresented.

Your consumer rights in singapore

As a consumer purchasing from a foreign publisher, you have protections under Singapore's Consumer Protection (Fair Trading) Act.

Protection against defective services

If you pay for a Globe And Mail subscription but the service is consistently unavailable, the app crashes repeatedly, or content promised in the subscription is missing, the publication has failed to deliver a service as described. You can file a complaint with the Consumers Association of Singapore (CASE) and request repair, replacement, or refund under the Consumer Protection Act. CASE is your escalation point if The Globe And Mail refuses to address these issues.

Billing disputes and unauthorised charges

If you're charged after cancellation or billed without authorisation, contact your card issuer's dispute team (your bank) immediately. Provide your cancellation confirmation as evidence. Your bank can reverse the charge within 120 days. Simultaneously, file a complaint with CASE and The Globe And Mail's customer service-Stopee recommends doing both to increase resolution speed.

No automatic change-of-mind refund

Singapore consumer law does not generally grant refunds for change-of-mind purchases (you simply changed your mind about wanting the subscription). Sellers are not required to accept returns or refund money because a customer got bored or switched to a competitor. Your protection applies only if the service is defective or unfit for purpose.

Common cancellation mistakes to avoid

Many subscribers attempt cancellation but make simple errors that prevent the subscription from actually ending-resulting in unwanted charges weeks later.

Mistake 1: relying on a single contact method

Calling customer service is the only way to cancel a direct subscription, yet some subscribers email or use social media and assume it worked. The Globe And Mail's email is monitored, but email requests may not trigger a cancellation in their system. Always use the phone line (1-800-387-5400) and document your confirmation number.

Mistake 2: forgetting the 28-day notice period for print

Print subscribers often don't realise that print + digital subscriptions require 28 days' written notice to cancel. If you call on Monday expecting to cancel immediately, your subscription won't end until 28 days later-and you'll be charged 3 more weeks. Ask the representative: "When is my cancellation effective?" If it's more than a week away, accept it and mark your calendar to verify the charge stops on that date.

Mistake 3: cancelling through the wrong channel

App Store subscribers who call The Globe And Mail's customer service line asking for a refund will hear: "We can't help-you subscribed through Apple." You must contact Apple directly for any refund or access issues. Similarly, Google Play subscriptions cannot be managed by The Globe And Mail. Stopee advises confirming your subscription source (email, app, or direct website) before you call, so you contact the right company.

Mistake 4: not confirming the effective cancellation date

A representative may say, "Your subscription is cancelled," but you don't know if that means immediately, at the end of the current period, or 28 days from today. Always ask: "What is the exact date my access will end?" and ask them to repeat it to you. Request written confirmation (email) before hanging up.

Mistake 5: ignoring your bank statement after cancellation

Many subscribers assume cancellation worked and stop checking their statements. Unknown to them, a system glitch or human error allowed charges to continue. You discover it three months later and lose your right to dispute (your card issuer typically allows disputes within 120 days). Stopee recommends checking your statement for two cycles after cancellation to catch any surprise charges early.

Cancellation checklist for globe and mail subscribers

Use this checklist to confirm you've completed every step correctly.

Should you keep or cancel globe and mail

A final cost-benefit comparison helps you decide whether this subscription deserves a spot in your budget.

Keep your subscription if

You read The Globe And Mail at least 3 times per week, you actively use the investor tools or newsletters as part of your professional work, you're still in the discounted introductory period, or you value Canadian journalism and want to support quality reporting. If the subscription is funded by an employer or partner, the cost is irrelevant-keeping it makes sense.

Cancel your subscription if

You're about to exit the introductory pricing and the full price (~SGD 10.80/week) stretches your budget, you haven't opened the app or website in 3 weeks, you prefer free news sources (BBC, Reuters, AP), or you subscribe to a bundled news service that includes similar content. Print subscribers should cancel if they recycle unread editions-you're paying for paper you don't open.

Contacting the globe and mail for cancellation

Here are the official contact details for cancelling your subscription in Singapore.

Primary cancellation contact

Customer Solutions Centre
Telephone: 1-800-387-5400 (toll-free from Canada; international charges apply from Singapore)
Hours: Monday to Friday, 8 a.m. to 8 p.m. Eastern Time; Saturday and Sunday, 10 a.m. to 6 p.m. Eastern Time
Best for: Direct subscriptions (phone or website), refund disputes, or urgent cancellations requiring written confirmation

Alternative contact for account issues

The Globe And Mail Customer Service
Email: Available through the website's contact page (used for non-urgent inquiries)
Best for: Requesting account deletion after cancellation, privacy questions, or follow-up after a failed phone call

For app store issues

Apple Support (for App Store subscriptions)
Website: support.apple.com
Google Support (for Google Play subscriptions)
Website: support.google.com

Singapore regulatory escalation

Consumers Association of Singapore (CASE)
Website: case.org.sg
Telephone: 6100 0315
Email: enquiry@case.org.sg
Use this if: The Globe And Mail refuses to address billing errors, defective service, or unauthorized charges; or if you suspect unfair contract terms

Summary and next steps

Cancelling The Globe And Mail is straightforward once you know your subscription type and follow the correct process. Direct subscribers call customer service and accept the 28-day notice period. App store users turn off auto-renewal within their device settings. In every case, document your cancellation confirmation and monitor your bank statement to ensure charges stop.

Refunds are unlikely unless you cancel within 48 hours of a charge (app store) or experience a service failure. Singapore's Consumer Protection Act protects you against defective services and unauthorised billing, with CASE available as your escalation avenue if disputes arise.

Whether you're cancelling to cut costs, switching to a competitor, or simply reading less, Stopee has guided you through every step of the process. Stopee has helped thousands of consumers cancel unwanted subscriptions with confidence-and you now have the exact knowledge and confirmation templates needed to cancel The Globe And Mail cleanly, permanently, and without surprise charges. If your cancellation doesn't stick, revisit this guide and escalate to your card issuer or CASE immediately. You deserve transparency and control over your subscriptions. Make your choice, execute it, and move forward.