Manage The Week Junior

How to cancel the week junior subscription and stop charges

What is the week junior and why it matters

The Week Junior is a weekly news magazine designed for children aged 8 to 14, delivering age-appropriate journalism on current events, science and culture. You can subscribe through the publisher directly (for print or digital access) or via app stores like the Apple App Store and Google Play. Understanding which platform you subscribed through is crucial because it determines exactly how you cancel and what refunds you may receive.

Subscription formats available

The Week Junior offers multiple ways to read: physical print issues delivered to your home, digital access through the publisher's website, and in-app subscriptions on iOS and Android devices. Each format works differently, and cancelling one doesn't automatically cancel the others. If you've subscribed through more than one channel, you'll need to cancel each separately to stop all charges.

Why you might want to cancel

Your child may have lost interest, you might prefer free educational content, or perhaps the subscription simply doesn't fit your family's reading habits anymore. Whatever your reason, you deserve a straightforward process and transparency about refunds. At Stopee, we've helped thousands of parents navigate cancellations exactly like this one.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy subscriptions, whether digital or print. You have the right to accurate information about pricing, cancellation terms and refunds before you commit to a subscription.

What the law protects you for

If The Week Junior charged you without your clear consent, continued charging after you asked to cancel, or misrepresented their cancellation process, you have grounds to escalate your complaint. The Consumer Association of Singapore (CASE) handles disputes between consumers and businesses when direct resolution fails. Stopee recommends documenting all communication with the publisher in writing, as this becomes valuable evidence if you need to escalate.

Cooling-off rights for app purchases

Apple and Google operate their own refund policies that may be more generous than the publisher's own policy. Apple typically allows refunds within 15 days of purchase if the subscription hasn't been heavily used. Google Play offers similar protections. These rights exist separately from The Week Junior's policy, so always check with the app store first before accepting a "no refund" response from the publisher.

Pricing and subscription plans

Here's what you're actually paying for The Week Junior across different platforms in Singapore dollars.

Longer subscription periods look cheaper per month but commit your money upfront. If your child stops reading after three months of a six-month plan, you've locked in payment for unused issues. Stopee advises starting with shorter terms (monthly) to test whether your child actually engages with the content before committing to annual plans.

How to cancel through the publisher

If you subscribed directly through The Week Junior's website or by phone (not through an app store), you'll contact the publisher to cancel. This applies to print subscriptions, web-only access and any publisher-managed digital subscriptions.

Cancel by email

1. Write an email to twjcustserv@cdsfulfillment.com with the subject line "Subscription Cancellation Request"
2. Include your full name, email address and subscriber account number (check your last invoice or confirmation email for this)
3. State your cancellation date clearly: "Please cancel my subscription effective immediately" or specify a date
4. Ask for written confirmation of cancellation in the same email
5. Keep a copy of your sent email and any response you receive

Pro tip: Email creates a paper trail. If the publisher later charges you again, you have proof that you requested cancellation. Phone calls leave no record, so always follow up a phone conversation with an email confirmation.

Cancel by phone

1. Call the US-based subscription line at 1-800-444-7792 (this is a free call from Singapore)
2. Have your account number and recent invoice ready before you call
3. Tell the representative you want to cancel your subscription and ask for the exact cancellation date
4. Ask the representative to email you a cancellation confirmation, or email the address above yourself immediately after the call
5. Request confirmation that auto-renewal has been switched off on your account

Warning: Customer service representatives may ask why you're leaving or offer you a discount to stay. You are under no obligation to accept a discount or explain your reasons. A simple "I'd like to cancel" is sufficient. Don't let pressure or offers keep you subscribed if you've made your decision.

How to cancel app store subscriptions

If you subscribed through Apple's App Store or Google Play, you must cancel through that app store, not through The Week Junior's publisher. The app store, not the publisher, controls your billing and refund eligibility.

Cancel on apple app store (iOS)

1. Open the App Store app on your iPhone or iPad
2. Tap your profile icon (usually in the top-right corner)
3. Select Subscriptions
4. Find The Week Junior in your active subscriptions list
5. Tap on it and select Cancel Subscription
6. Confirm the cancellation when prompted

Your access continues until the end of your current billing period. You won't lose access mid-month; Apple automatically stops charging after your current period ends.

Cancel on google play (Android)

1. Open the Google Play app on your Android device
2. Tap your profile icon (top-right corner)
3. Select Subscriptions
4. Tap The Week Junior
5. Select Cancel subscription and confirm

Pro tip: If you subscribe on a shared family device, make sure you're signed into the Google account that made the original purchase. A subscription cancellation only works when requested by the account holder.

Understanding refunds and your options

Refund eligibility depends entirely on where you subscribed and how much time has passed. Stopee recommends requesting a refund the moment you decide to cancel because delays weaken your position.

Refunds from the publisher

The Week Junior's publisher refunds you for any print issues that haven't been dispatched yet. If you've paid for three months of subscription and only two issues have shipped, you receive a refund for the third month. For digital subscriptions managed by the publisher, refund eligibility is less clear and depends on whether you've accessed the content. Always ask the publisher for a specific refund amount when you cancel.

Refunds from apple app store

Apple allows refunds for subscriptions cancelled within 15 days of purchase if you haven't used the app extensively. After 15 days, refunds become discretionary. If the charge was unauthorized (someone else subscribed without your permission), Apple's refund window extends to 180 days. Contact Apple directly through the App Store app or at apple.com/support to request a refund, providing your cancellation date and reason.

Refunds from google play

Google offers refunds within 48 hours of the original purchase with very few questions asked. After 48 hours, you may still request a refund but Google reviews each case individually. Tap into Google's own refund portal at play.google.com to submit your request quickly.

Warning: The Week Junior's publisher does not override app store policies. If Apple or Google refuses your refund, the publisher cannot override that decision, no matter how reasonable your request seems. Your appeal is with the app store, not the publisher.

What happens after you cancel

Cancelling feels like the end, but several things still happen to your account and access.

Your access after cancellation

For publisher-managed print subscriptions, you lose access to future issues the moment you cancel. Issues already mailed to you remain yours. For web/digital subscriptions, your access typically stops immediately, unless you're within a paid period (in which case some publishers honour access until period end). For app store subscriptions, you retain access until your current billing period ends naturally.

Your account data and auto-renewal

The publisher keeps your account information and purchase history on file. This is normal practice and you have the right to request what data they hold about you under Singapore's Personal Data Protection Act. More importantly, confirm that auto-renewal has been disabled on your account. Many cancellations fail because auto-renewal stays active in the background. Ask the publisher explicitly in writing to switch off auto-renewal, and take a screenshot if you see it disabled in your own account settings.

Repeated charges after cancellation

If you're charged again after you cancel, contact the publisher immediately by email, referencing your original cancellation request. Request a refund for the unexpected charge and ask why auto-renewal wasn't disabled. If the publisher doesn't respond within 14 days, escalate to CASE (Consumer Association of Singapore) at case.org.sg. Keep all receipts, cancellation confirmations and complaint emails as evidence. Stopee has seen publishers attempt to silently re-activate subscriptions, so vigilance is essential.

Common cancellation mistakes to avoid

Cancelling a subscription sounds simple in theory, but small missteps can leave you paying for months longer than intended.

Mistake 1: assuming one cancellation stops all charges

If you subscribed through both the publisher website and the iOS app, cancelling one doesn't cancel the other. Each platform operates independently. Check every device and every account you use. Log into theweekjunior.com, the iOS App Store and Google Play under your email address to confirm no active subscriptions remain.

Mistake 2: cancelling the app without cancelling the subscription

Deleting The Week Junior app from your phone does not cancel your subscription. Your subscription lives in the app store settings, not in the app itself. You can delete the app immediately, but you must cancel the subscription separately in your app store settings to stop charges.

Mistake 3: not requesting written confirmation

If you cancel by phone only, the publisher has no obligation to remember your request. Insist on email confirmation. Stopee advises saving that email permanently in a folder dedicated to subscriptions and cancellations.

Mistake 4: accepting a delay in cancellation

If a customer service representative tells you "cancellation takes 5-10 business days," push back. Digital subscriptions can stop charging immediately. Print subscriptions typically stop after the next billing date. Don't accept vague timelines that later become reasons to delay refunds.

Mistake 5: not checking your bank statement

Verification is your responsibility. Check your credit card or bank statement 5-7 days after you cancel to confirm no new charge appears. If a charge does appear, dispute it immediately with your bank and provide your cancellation confirmation as evidence.

Checklist before you cancel

Run through this checklist to ensure your cancellation succeeds on the first try.

• Locate your account number from a recent invoice or confirmation email
• Check your email address registered with the publisher (sometimes it's not your main email)
• Review your most recent billing statement to identify the exact charge amount and date
• Confirm whether you subscribed through the publisher, Apple App Store or Google Play (or all three)
• If app store subscription, open that app store now and check you're signed into the correct account
• Draft your cancellation email before contacting the publisher (save it as a template)
• Have your phone ready if you plan to call, with your account number written down
• Plan to follow up with a confirming email within 24 hours of any phone call
• Set a calendar reminder to check your bank statement 7 days after cancellation

Subscriber reviews and real experiences

Parents who've cancelled The Week Junior report mixed experiences. Some praised how quickly the publisher processed cancellations via email, while others encountered delays and needed to follow up multiple times. The most common frustration involves auto-renewal staying active after cancellation. Several subscribers confirmed that app store cancellations worked smoothly when they used the app store directly rather than relying on the publisher. Stopee's own research shows that subscribers who cancel via email and request written confirmation experience significantly fewer billing issues post-cancellation than those who cancel by phone alone.

Contact information for the week junior

Keep these details handy for your cancellation.

The publisher's primary cancellation address is in Boone, Iowa. All subscription correspondence should go to the email address above first; postal mail is slower and offers less certainty of receipt.

Your next steps to cancel

You now have everything you need to cancel The Week Junior cleanly and without unnecessary charges.

Identify which platform holds your subscription (publisher website, iOS app or Google Play). If you're unsure, check all three. Open your cancellation email right now and send it to twjcustserv@cdsfulfillment.com with your account number and clear cancellation request. If you subscribed through an app store, cancel there immediately as well. Save all confirmation emails. Check your bank statement 7 days later to confirm the charges have stopped. If you encounter resistance or unexpected charges, Stopee recommends escalating to the Consumer Association of Singapore, which has helped thousands of consumers cancel subscriptions and recover unauthorised charges.

At Stopee, we understand that cancelling a subscription should be simple and transparent. Whether you're stepping away from The Week Junior or any other service, you deserve clear information and fair treatment. Our guides have helped thousands of consumers navigate cancellations with confidence. Take action today and regain control of your subscriptions.