Manage 123Rf

How to cancel your 123RF subscription and recover unused credits in singapore

What 123RF is and why you might want to cancel

123RF is a royalty-free stock media marketplace where you download millions of images, video and audio files for creative projects, marketing and business use. You can buy one-time credit packs or subscribe to monthly plans that unlock unlimited downloads from their extensive asset library.

The service operates through 123RF's website and mobile apps available on the Apple App Store and Google Play. If you signed up for a subscription you no longer use, or accumulated credits you will not spend, cancelling now protects your money and stops unwanted renewal charges. Stopee is here to guide you through every step of the cancellation process, so you maintain control of your account and recover what you are owed.

How 123RF delivers your service

When you create a 123RF account, you choose between one-time credit purchases or recurring monthly subscriptions. Credits expire after 12 months of purchase, and subscriptions auto-renew on your billing date unless you actively cancel. Your billing method and where you purchased matter enormously because cancellation routes differ between the website and app stores.

Why cancellation timing matters

Every day you delay is a day closer to your next renewal charge. Monthly subscriptions renew automatically, and if you purchased through an app store, you must cancel there, not on the 123RF website. Stopee recommends you verify your subscription status today and cancel before your next billing cycle to avoid unexpected charges.

123RF pricing and plan options in singapore

123RF publishes pricing in USD only; your actual SGD cost depends on currency conversion and your bank's fees. The table below shows the most common plans available as of the latest data.

Currency conversion and hidden costs

123RF does not show SGD pricing on its website, so you see USD amounts at checkout. Your bank applies its exchange rate and may charge foreign transaction fees on top. If you paid SGD$30-40 monthly and thought it was fixed, check your statement because currency fluctuations can increase your actual cost.

Your consumer rights in singapore and protection from unfair charges

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading cancellation policies. Unlike some countries, Singapore does not grant an automatic 14-day cooling-off period for digital subscriptions, so you rely on 123RF's stated terms and your legal right to challenge unfair renewal clauses.

What singapore law guarantees you

You have the right to cancel any subscription before the next renewal charge is deducted. 123RF must clearly disclose renewal dates and charges; if they do not, you can dispute the charge with your bank or report them to the Consumer Association of Singapore (CASE) at case.org.sg. Stopee advises all subscribers to screenshot their cancellation confirmation and billing date as proof in case disputes arise.

Refund rights and 123RF's stated policy

123RF allows a full refund on unused credit packs within 14 days of purchase if no content has been downloaded. After 14 days, a 50% cancellation fee applies. For monthly subscriptions, refunds are not guaranteed if you have used the service; however, if you cancel before the renewal date, you will not be charged again. If 123RF charges you after you cancel, you can file a dispute with your credit card company or CASE.

How to cancel 123RF on the apple app store

If you subscribed to 123RF through your iPhone, iPad or Mac, you must cancel through Apple's settings, not the 123RF website. Cancelling on the website alone will not stop Apple charging your Apple ID account.

1. Open the Settings app on your Apple device.
   • On iPhone or iPad, tap your name at the top of the Settings screen.
   • On Mac, go to System Settings and select your Apple ID profile.
2. Tap Subscriptions (or Subscriptions and purchases on older iOS versions).
   • You will see all active subscriptions linked to your Apple ID.
3. Find 123RF in the list and tap it.
   • If you do not see 123RF, your subscription may have already expired or you do not have an active plan.
4. Tap Cancel subscription (or Cancel trial if you are in a free trial).
   • Apple will ask you to confirm the cancellation.
   • You will see the reason-selection screen; choose any reason (it does not affect your right to cancel).
5. Confirm the cancellation by tapping Cancel subscription again.
   • Apple will send you a confirmation email to your Apple ID email address within minutes.
   • Your access to 123RF remains active until the end of the current billing period.

Warning: Do not rely on turning off auto-renewal in the 123RF app. You must cancel directly through Apple's settings or via appleid.apple.com. Stopee has seen cases where users turned off app notifications and thought they cancelled, only to be charged again.

Pro tip: If you cannot find the Subscriptions option in your settings, your Apple device may be running an older iOS version. Update to the latest version and try again.

How to cancel 123RF on google play or the website

If you subscribed through the Google Play Store or directly on the 123RF website, the cancellation route differs depending on your purchase channel. You must cancel where you bought it to stop charges immediately.

Cancel a google play subscription

1. Open the Google Play Store app on your Android device.
   • You can also use the Play Store website on a computer at play.google.com.
2. Tap the profile icon in the top right corner.
   • On a computer, look for your profile icon in the top right of the page.
3. Select Subscriptions from the menu.
   • You will see a list of all active and expired subscriptions.
4. Find 123RF and tap it.
   • Tap Manage to see subscription details and the renewal date.
5. Tap Cancel subscription.
   • Google Play will ask if you want to keep the subscription or cancel it; choose to cancel.
   • You may see a screen asking why you are leaving; answer honestly or skip.
6. Confirm the cancellation.
   • Google will email you a confirmation to your account email address.
   • Your access continues until the end of the current billing period.

Warning: Uninstalling the 123RF app does not cancel your subscription. You must use the Google Play Store steps above. Stopee frequently hears from users who deleted the app and still received charges.

Cancel a website subscription

1. Go to 123rf.com and sign in to your account.
   • Use the email address and password you created during registration.
   • If you forgot your password, click the Forgot password link and reset it.
2. Navigate to your account settings or subscription management area.
   • Look for Account, Settings, Billing or Subscriptions in the main menu or user profile.
   • The exact location varies depending on 123RF's current website layout.
3. Find your active subscription and select the option to cancel or manage it.
   • You should see your renewal date and the plan name (e.g. PLUS monthly).
4. Click Cancel subscription or Turn off auto-renewal.
   • 123RF will display a confirmation screen asking you to confirm the cancellation.
   • They may offer a discount to convince you to stay; decline if you want to cancel.
5. Complete the cancellation.
   • 123RF will send a confirmation email to your account email address.
   • Check your inbox or spam folder for this email within a few minutes.
   • Save the confirmation as proof that you cancelled before the next renewal date.

Pro tip: Before you cancel, download or take screenshots of your account page showing the cancellation date, renewal date and plan name. This evidence protects you if 123RF charges you again and you need to dispute it with your bank.

What happens after you cancel 123RF

Cancellation brings emotional relief, but knowing exactly what you lose and when helps you avoid surprises or regret. Your access does not stop immediately, and credits or downloads remain until your billing period ends.

Your access after cancellation

When you cancel a 123RF subscription purchased on the website or via Google Play, your access continues until the end of the current billing period. If you cancel on day 5 of a 30-day cycle, you keep full access for the remaining 25 days. After the billing period closes, 123RF removes your access and you can no longer download assets.

For Apple App Store subscriptions, the same logic applies: you retain access until the subscription period you have already paid for expires. If you have a monthly plan and cancel mid-month, you can download right up until the same day next month.

Credits, downloads and data retention

Unused credits in your account may expire or become forfeited when your subscription ends; check your plan terms to confirm the expiry rules. If you bought a credit pack, those credits remain in your account even after cancellation, as long as you do not cancel the payment method entirely. However, once your subscription period ends, you lose access to the library and cannot use stored credits unless you resubscribe.

123RF does not guarantee that your download history, saved collections or license information persists after cancellation. Download all your assets and any license certificates before your access expires. Stopee recommends you back up any creative files locally to your computer or cloud storage.

Will you get a refund from 123RF

Refund eligibility depends on what you purchased, how long ago, and whether you used it. The refund rules differ sharply between credit packs and subscriptions, so read your specific scenario carefully.

Refunds for credit pack purchases

123RF refunds unused credit packs under strict conditions. If you bought credits and have not downloaded any content, you can request a full refund within 14 days of purchase. After 14 days, 123RF applies a 50% cancellation fee, so you recover only half the price. If you downloaded even one asset using credits from that pack, 123RF may refuse a refund or charge a price adjustment based on the content downloaded.

Pro tip: Request your credit pack refund before day 14 ends. Do not download test content while deciding; any download counts against your refund claim. Email 123RF support with your order number and request a refund explicitly.

Refunds for monthly and annual subscriptions

123RF rarely refunds subscription fees once the billing period has started. If you subscribed to a monthly plan and used it, you will not receive a refund for that month. Annual subscriptions paid monthly generally have no refund option during the 12-month term. If you cancel an annual plan and 123RF charged you monthly, they may assess a "price adjustment" equal to the discounted rate you received versus the standard monthly price, which reduces or eliminates any refund.

Warning: Do not expect a refund simply because you subscribed by accident or changed your mind. 123RF considers digital subscriptions non-refundable once access begins. Your best protection is to cancel immediately if you do not want the next renewal charge.

How to request a refund from 123RF

Contact 123RF support directly via their website or email with your order number, purchase date and reason. Include screenshots of your unused credits and billing statement. If 123RF denies your refund unfairly, you can dispute the charge with your bank (for credit card or debit transactions) or file a complaint with the Consumer Association of Singapore (CASE). Stopee advises you document all communication with 123RF because your bank will ask for proof of the dispute.

Common cancellation mistakes and how to avoid them

Cancelling should be straightforward, but many subscribers repeat the same costly errors. Knowing these traps now saves you money and frustration later.

Mistake 1: cancelling in the wrong place

The most frequent error is cancelling on the 123RF website when you subscribed through an app store. The website cancellation does not affect app store subscriptions because they are billed separately. You must cancel where you bought it. Check your bank statement to see which app store or website charged you, then cancel there only.

Mistake 2: confusing deletion with cancellation

Deleting the 123RF app does not cancel your subscription. Neither does logging out or turning off notifications. You must follow the official cancellation steps in your account settings or app store. Stopee has seen users assume the app was gone after deletion and get shocked by the next renewal charge.

Mistake 3: missing the renewal date

If you delay cancellation by even one day past your renewal date, 123RF charges you for another month or year. Check your bank statement or account page now to find your exact renewal date. Set a phone reminder for two days before so you have a buffer to complete the cancellation.

Mistake 4: not saving cancellation confirmation

Always screenshot or save your cancellation confirmation email. If 123RF charges you again by error, your confirmation is your proof that you cancelled on time. Stopee advises you forward the confirmation email to yourself as a backup and note the cancellation date in your phone calendar.

Checklist before you cancel

Use this checklist to ensure you cancel correctly and protect yourself from unwanted charges.

• Find your most recent bank or credit card statement and identify which service charged you (123RF.com, Apple, or Google Play).
• Log in to your 123RF account or the app store you used and locate your active subscription and renewal date.
• Identify any unused credits and verify their expiry date in your account.
• Download or screenshot any assets you plan to use before your access expires.
• Back up any license certificates or proof of purchase to your computer or email.
• Follow the cancellation steps for your specific purchase channel (website, Apple App Store, or Google Play).
• Save the confirmation email or screenshot the cancellation confirmation page.
• Set a phone reminder for the day your current period ends to verify that 123RF does not charge you again.
• If 123RF charges you after cancellation, dispute the charge with your bank immediately.

Contact information and next steps

If you need to escalate a refund dispute or report unfair billing, you have several options in Singapore. 123RF's registered office is located at Robinson Road, Singapore (current as of July 2025); their US headquarters is also available for formal complaints. For consumer protection matters, contact the Consumer Association of Singapore (CASE) at case.org.sg or call 1800-6100-6.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and protect themselves from renewal charges. Whether you cancel today or next month, follow the exact steps for your purchase channel and keep your confirmation email. You have the power to control your spending and avoid surprise charges, and Stopee is here to ensure you know how.