Manage Agemate

How to cancel agemate: step-by-step guide for singapore customers

What is agemate and why you might want to cancel

Agemate is a subscription service that delivers wellness products and personalised lifestyle planning to your door. The service connects you with experts who help you build routines around nutrition, organisation, and daily wellbeing, delivered through a monthly subscription model.

If you've signed up and realised it's not the right fit for your routine, your budget, or your health goals, cancelling is straightforward. At Stopee, we help thousands of Singapore customers take control of their subscriptions every month, and Agemate is no exception. This guide walks you through every cancellation method available to you, your rights as a consumer, and how to protect yourself from unexpected charges.

Where you subscribed matters

Agemate delivers subscriptions through three different platforms: Apple App Store (iOS), Google Play (Android), and the Agemate website directly. The cancellation process differs depending on which platform you used, so identifying where you subscribed is your first critical step. Stopee recommends checking your payment method and email confirmations to confirm the source before you begin.

Your consumer rights in singapore

Consumer protection (Fair trading) act coverage

As a Singapore consumer, you're protected under the Consumer Protection (Fair Trading) Act. This law gives you the right to cancel most distance contracts (including online and app subscriptions) within 14 days of purchase without penalty, as long as you haven't used the product substantially. This cooling-off period applies to Agemate subscriptions purchased online or through apps.

If Agemate refuses to cancel or continues charging you after cancellation, you can escalate to the Consumers Association of Singapore (CASE) for mediation and dispute resolution. Stopee recommends keeping all cancellation confirmation emails as evidence in case you need to file a complaint.

Refund guarantees beyond legal rights

Agemate offers a customer-friendly 100-day money-back guarantee on first orders, which exceeds the standard 14-day cooling-off period. This means you have significantly more time to assess whether the product works for you. If you're unhappy within 100 days, you're entitled to a full refund, regardless of whether you've opened the product.

How to cancel agemate on iOS (Apple app store)

Step-by-step cancellation process

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple's own system. Agemate cannot cancel App Store subscriptions on your behalf, so this process bypasses Agemate's website entirely.

1. Open the Settings app on your iPhone or iPad and tap your name (your Apple ID) at the top of the screen.
   • If you don't see your name, you're logged out. Tap "Sign in to your [device]" first, then return to Settings.
2. Tap Subscriptions (you may need to scroll down to find it under your account options).
   • If you don't see Subscriptions, ensure you're logged into the correct Apple account used for Agemate.
3. Find and tap Agemate in the list of active subscriptions.
   • If Agemate isn't visible, it may already be cancelled, or you may have subscribed on a different device or account.
4. Tap "Cancel Subscription" and follow the on-screen prompts to confirm.
   • Apple may ask why you're cancelling. Your feedback is optional, but Stopee notes that providing honest feedback helps services improve.
5. Confirm the cancellation in the final screen. You should receive an email confirmation from Apple within minutes.
   • Check your spam folder if you don't see the email immediately.

Warning: Some users miss the final confirmation step and believe they've cancelled when they haven't. Make sure you see a "Subscription Cancelled" message or confirmation email before closing Settings.

After you cancel on apple

You retain access to your Agemate subscription benefits until the end of your current paid billing cycle. Your subscription will not renew, but you're not entitled to a pro-rata refund for the remaining period unless you qualify for Agemate's 100-day money-back guarantee. If you cancel mid-cycle and want a refund, contact Agemate directly at hello@agemate.com within 100 days of your original purchase.

How to cancel agemate on android (Google play)

Step-by-step cancellation process

Android subscriptions are managed through Google Play, similar to Apple's system. Agemate cannot cancel your Google Play subscription directly, so you'll need to access Google Play's own settings.

1. Open the Google Play Store app on your Android device and tap your profile icon in the top-right corner.
   • If you don't see a profile icon, you may be logged out. Tap "Sign in" first and use the Google account linked to Agemate.
2. Tap "Manage subscriptions" (or "Payments and subscriptions" → "Manage subscriptions" on some devices).
   • The exact menu name varies slightly depending on your Android version.
3. Find Agemate in your active subscriptions list and tap it.
   • If Agemate doesn't appear, scroll through your full subscription list or use the search function.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google may ask you to complete a brief survey about why you're cancelling; this is optional.
5. Confirm your cancellation in the final prompt. Google will send you a confirmation email.
   • Your access continues until the end of your current billing period.

Pro tip: Google Play's interface changes periodically, so if you can't find "Manage subscriptions," try searching "subscriptions" in the Play Store menu.

How to cancel agemate on the web

Direct cancellation through agemate's website

If you subscribed directly through agemate.com, you have the option to cancel through Agemate's own account management system or email support. This is often the fastest route for web customers.

1. Visit agemate.com and log into your account using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login page.
2. Navigate to "Manage Subscription" or "Account Settings" (the exact label depends on the current website layout).
   • Look for a section labelled "Subscriptions," "Billing," or "My Orders."
3. Find your active Agemate subscription and select "Cancel Subscription."
   • Agemate may show you a retention offer or ask for feedback. You can decline either without consequence.
4. Confirm your cancellation. Agemate will display a confirmation message and send you an email.
   • Keep this email for your records, especially if you're pursuing a refund.

Email cancellation as a backup

If you have trouble accessing your account or the website cancellation option doesn't work, you can request cancellation directly by email. This method creates a clear paper trail and is recognised as a valid cancellation method under Singapore consumer law.

1. Send an email to hello@agemate.com with the subject line "Subscription Cancellation Request."
   • Use a clear, professional tone to ensure your request is prioritised.
2. Include the following information:
   • Your full name as registered on the account.
   • Your email address associated with the subscription.
   • Your order number (found in your confirmation email or account history).
   • The date you started your subscription.
   • A clear statement: "I request immediate cancellation of my Agemate subscription, effective immediately."
3. Send the email from the account email address whenever possible. This confirms your identity and strengthens the cancellation request.
   • If you can't send from that address, explain briefly why in your email.
4. Wait for Agemate's reply, which should arrive within 2-3 business days. Stopee recommends expecting a confirmation email with a cancellation reference number.
   • If you don't receive a reply within 5 business days, send a follow-up email or escalate to CASE.

Warning: Email cancellation requests can sometimes be overlooked or delayed. If you're cancelling because you don't want to be charged next month, use the web or app methods (iOS/Android/web platform) as your primary route. Email is best as a secondary confirmation method or if you're also requesting a refund.

Agemate pricing and subscription plans

Current subscription options

All prices shown are in Singapore dollars (SGD) and reflect Agemate's pricing as of mid-2025. Stopee recommends confirming current pricing on agemate.com before subscribing, as promotions and discounts may apply to first-time customers.

What happens after you cancel agemate

Your access and billing

After you cancel, you stop being charged for future billing cycles. You retain full access to your subscription benefits until the end of your current paid period. For example, if you cancel on 15 May and your billing cycle runs through 14 June, you'll have access until 14 June but won't be charged on 15 June.

Stopee emphasises that you should verify cancellation was successful by checking your account 24 hours later. Log back into your account and confirm that your subscription no longer shows as "Active" and instead displays "Cancelled" or similar language.

Your account and personal data

Agemate retains your account details and order history according to its privacy policy. This is standard practice for online retailers and helps you re-subscribe in future if you change your mind. Your personal data is protected under Singapore's Personal Data Protection Act.

If you want your account completely deleted, you must email hello@agemate.com and request account deletion. Ask Agemate to clarify what data will be retained (some information may be kept for tax or legal compliance purposes). Stopee recommends waiting at least one week for a response and following up if you don't hear back.

Refunds and your money-back guarantee

The 100-day money-back guarantee

Agemate's most customer-friendly feature is its 100-day money-back guarantee on first orders of each product. This means you have 100 days from your original purchase date to request a full refund, even if you've opened and used the product. This guarantee is far more generous than the standard 14-day cooling-off period under Singapore law.

To claim your refund under this guarantee, email hello@agemate.com with your order number and a brief explanation of why the product didn't work for you. Agemate typically approves these refunds quickly. Stopee has seen refunds processed within 3-5 business days for customers who act within the 100-day window.

Returns of unopened items (within 30 days)

If your product arrived unopened or damaged, you can return it within 30 days for a refund. Agemate requires you to cover return shipping, which costs approximately SGD 10 for standard return postage within Singapore.

1. Email hello@agemate.com with your order number and request a return label or return address.
   • Include a photo of the unopened package or damage if possible to speed up approval.
2. Pack the item securely and send it to the address Agemate provides, keeping your tracking number.
   • Use a courier with tracking (such as Singpost, DHL, or GrabExpress) so you can prove delivery.
3. Once Agemate receives and inspects the returned item, they'll process your refund. This typically takes 2-3 weeks.
   • Your refund will be credited to your original payment method.

Common cancellation mistakes and how to avoid them

Cancelling on the wrong platform

The most frustrating mistake Stopee sees is customers who cancel on one platform but subscribed on another. For instance, you might cancel your Google Play subscription only to keep paying through the Agemate website. This happens because you need to cancel where you subscribed, not just anywhere you can find an Agemate payment option.

To avoid this, check your email for confirmation emails from Apple, Google, or Agemate directly. The header of the email will tell you which platform processed your subscription. If you're unsure, cancel on all three platforms as a safety measure-cancelling a subscription you don't have won't cause problems, and this ensures you've covered all bases.

Assuming silence means cancellation

Some customers cancel and assume it's done without checking for confirmation. If you don't receive a confirmation email within 24 hours, your cancellation may have failed. Stopee recommends logging back into your account to visually confirm that your subscription status has changed from "Active" to "Cancelled."

If you cancelled via email, follow up within 5 business days if you don't hear back. A one-sentence follow-up email ("Checking on the status of my cancellation request from 20 May") is polite and creates accountability.

Missing the 100-day refund window

Agemate's 100-day money-back guarantee is only available if you claim it within 100 days of purchase. Stopee has encountered customers who waited 105 days, only to be told they missed the deadline by days. Mark your calendar or set a phone reminder for day 90 if you're unhappy and might want a refund.

Your cancellation checklist

Before you consider your cancellation complete, tick off each of these steps:

• You've identified which platform (iOS, Android, or web) you subscribed through by checking your confirmation email.
• You've cancelled on that platform using the steps above, and you've received a confirmation email or message.
• You've logged back into your account 24 hours later and confirmed your subscription status shows "Cancelled" or similar.
• You've noted your cancellation date and confirmation reference number (if provided) in case you need to escalate.
• If you're pursuing a refund, you've submitted your refund request within 100 days of purchase (or within 30 days for unopened returns).
• You've verified that no further charges appear on your credit card or bank statement after your next billing date passes.

When you should cancel agemate

Red flags and warning signs

You should consider cancelling Agemate if any of these apply to you: the product isn't delivering the promised health benefits, the subscription no longer fits your budget, you've found a competitor product you prefer, delivery is unreliable, or the monthly charge has increased unexpectedly. Stopee believes you should never feel trapped by a subscription-your money and your wellbeing are your priorities.

It's also worth cancelling if you're on a trial or welcome offer and forgot to cancel before it converted to a paid subscription. Many customers assume a free trial ends automatically; it doesn't. Agemate will charge you once the trial period expires unless you cancel.

Contact information and mailing address

How to reach agemate

If you need to contact Agemate for any reason related to cancellation, refunds, or account issues, use these contact details:

• Email: hello@agemate.com (recommended for cancellations and refund requests)
• Mailing address: AgeMate Pte. Ltd., [your registered Singapore address], Singapore

When contacting Agemate by mail, send your cancellation or refund request via registered mail or a courier with tracking. Keep proof of posting in case you need to escalate to CASE. Email is faster and creates a clearer digital record, so Stopee recommends email as your first contact method.

Escalating a complaint

If Agemate refuses to cancel, continues charging you after cancellation, or denies a refund you believe you're entitled to, you can escalate to the Consumers Association of Singapore (CASE). CASE provides free mediation and dispute resolution services for Singapore consumers.

• CASE website: www.case.org.sg
• CASE hotline: 6100 0315 (Monday to Friday, 9am to 5pm)

Keep all cancellation emails, payment receipts, and correspondence with Agemate before filing a complaint with CASE. Having this documentation significantly improves your chances of a successful resolution.

Final summary: take control of your agemate subscription

Cancelling Agemate is straightforward once you know which platform you subscribed through and what steps to follow. Whether you cancel on iOS, Android, or the Agemate website directly, confirmation arrives quickly, and your access continues until the end of your current billing cycle.

Your consumer rights in Singapore protect you under the Fair Trading Act, and Agemate's 100-day money-back guarantee gives you a generous window to reconsider. If Agemate refuses to cancel or continues charging you, CASE provides free escalation services.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds. Our step-by-step guides remove the confusion and frustration from cancellation, and we believe you deserve clarity and control over your spending. Whether you're cancelling Agemate because the product didn't work, your budget changed, or you simply want to simplify your subscriptions, you now have all the tools and knowledge to act confidently. Visit Stopee.com to learn how to cancel other services and stay in control of your subscriptions year-round.