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Cancel Locatemate: Step-by-Step Guide
How to cancel locatemate in singapore and understand your consumer rights
What is locatemate and why you might want to cancel
Locatemate is a location-tracking service that allows you to monitor friends, family, or assets through real-time GPS tracking and custom labels via web and mobile apps. The service operates on a subscription model, with a free starter tier and a paid premium option. If you've signed up for the premium subscription and now want to step back, Stopee is here to walk you through every step of the cancellation process.
Understanding what locatemate offers
The free tier includes email and text privacy features, physical address privacy, voice call privacy, custom labels, mobile app access, and unlimited labels. The premium plan, priced at USD 5.00 per month (converted to SGD at your billing date), offers the same core features but with enhanced functionality for power users. You access Locatemate either through their website or via iOS and Android mobile applications.
When cancellation makes sense for you
You might choose to cancel if you no longer need location tracking, prefer a competing service, want to reduce your monthly expenses, or simply wish to pause your subscription temporarily. Whatever your reason, Stopee recognizes that cancelling should be straightforward, not buried in confusing menus or hidden settings.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) sets out specific protections for you as a consumer, though digital subscriptions operate under different rules than physical goods.
Cooling-off rights and digital subscriptions
Singapore's CPFTA typically grants you a 14-day cooling-off period for distance sales, but digital subscriptions are often excluded from this protection once access has begun. For Locatemate, this means you generally cannot invoke statutory cooling-off rights after the service activates. However, Stopee recommends checking Locatemate's own terms to see if they voluntarily offer a shorter grace period on first purchase.
Unfair contract terms and billing disputes
The CPFTA also protects you against unfair contract terms. If Locatemate charges you without clear consent, fails to deliver promised features, or continues billing after you cancel, you have grounds to dispute the charge. Keep screenshots of your cancellation confirmation and any billing receipts. If the company refuses to cooperate, you can escalate to the Consumers Association of Singapore (CASE) for mediation.
How to cancel locatemate on the web
Cancelling via the Locatemate website is the most direct route if you signed up there originally. Follow these steps carefully to avoid cancellation delays.
Step-by-step web cancellation
- Open your web browser and navigate to the official Locatemate website at locatemate.io.
- Log in using your registered email address and password.
- If you forgot your password, use the password reset link and check your email inbox.
- Locate your account settings or profile menu, usually found in the top-right corner or in a dropdown menu.
- Click on "Account Settings" or "Profile."
- Navigate to the "Subscriptions" or "Billing" section within Account Settings.
- You should see your current subscription plan displayed with renewal date and price.
- Select the option to cancel or manage your subscription.
- The button may say "Cancel Subscription," "Pause Subscription," or "Manage Plan."
- Review the cancellation confirmation screen carefully.
- Note your current billing cycle end date-this is when your access ends.
- Pro tip: Take a screenshot of this confirmation for your records.
- Confirm the cancellation by clicking the final confirmation button.
- You should receive a confirmation email within 5-10 minutes.
- Warning: If you don't receive this email, your cancellation may not have processed. Return to Account Settings to verify.
How to cancel locatemate via app stores
If you subscribed through Apple App Store or Google Play Store, you must cancel through those platforms, not through Locatemate directly. Stopee walks you through both methods below.
Cancelling on apple app store (iOS)
- Open the Settings app on your iPhone, iPad, or iPod Touch.
- Do not open the Locatemate app itself.
- Tap your name at the top of the Settings menu.
- If you use Family Sharing, ensure you select the correct account.
- Tap "Subscriptions."
- You will see a list of all your active app subscriptions.
- Locate and tap "Locatemate" in your subscriptions list.
- If you don't see it, scroll down or search for it.
- Tap "Cancel Subscription" at the bottom of the screen.
- The button may also appear as "Remove" or "Delete."
- Confirm your cancellation by tapping again if prompted.
- Pro tip: Take a screenshot showing "Subscription Cancelled" as proof.
- Your access continues until the current billing cycle ends.
Cancelling on google play store (Android)
- Open the Google Play Store app on your Android device.
- Alternatively, visit play.google.com in a web browser on any device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions" from the menu.
- Tap "Subscriptions."
- You will see all your active Google Play subscriptions.
- Select "Locatemate" from the list.
- A details screen will open showing your renewal date and price.
- Tap "Cancel subscription" at the bottom.
- Google will ask you to confirm and may offer you a retention discount-ignore this if you want to cancel.
- Confirm the cancellation one final time.
- Warning: Do not tap "Reactivate subscription" unless you change your mind immediately.
- Save a screenshot of the confirmation message.
What happens after you cancel locatemate
Cancellation is not instant-your access extends to the end of your billing cycle, and several things shift in your account. Stopee explains each scenario so you know exactly what to expect.
Your access and features during the notice period
When you cancel, Locatemate does not terminate your account immediately. Instead, your paid subscription remains active until the final day of your current billing cycle. You retain full access to all premium features (if you subscribed to the premium plan) during this period. On the day after your billing cycle ends, your account reverts to the free starter tier or loses access to premium tracking features, depending on Locatemate's specific structure.
Automatic renewal stops
After you cancel, automatic renewal ceases. Locatemate will not charge you again on your next scheduled billing date. However, verify this by checking your subscription status in your account settings or on your payment platform (Apple or Google) after 48 hours. If you see "Active" or a renewal date still showing, the cancellation did not process-contact Locatemate support immediately.
Data retention and account deletion
Locatemate's specific data retention policy is not published in their public materials. When your subscription expires, your account may remain in the system indefinitely, or it may be deleted after a set period (commonly 30, 90, or 180 days). If you want your data deleted sooner, contact Locatemate support via their official website and request account deletion under data protection principles. Under Singapore's Personal Data Protection Act (PDPA), companies must delete your personal data upon request unless they have a legal obligation to retain it.
Refunds and billing disputes
Refund policies for digital subscriptions in Singapore are rarely generous, but you have options if you believe you were charged unfairly.
The standard no-refund policy
Locatemate, like most subscription services, does not issue refunds for unused time after cancellation. If your billing cycle is on the 15th of each month and you cancel on the 20th, you do not receive a pro-rata refund for the five remaining days. You paid for access until the 15th of next month, and that is what you receive. This is standard industry practice and is not a violation of consumer law.
Exceptions and dispute resolution
Exceptions exist only in specific scenarios. If you were charged twice in one month due to a system error, charged after cancelling, or charged for a service you never activated, you have grounds for a refund. Additionally, if you used Apple App Store or Google Play Store to subscribe, those platforms offer limited refund windows-typically 48 hours from purchase for app subscriptions. Stopee recommends requesting a refund directly from the store first before contacting Locatemate.
How to dispute an incorrect charge
Contact Locatemate support via their official website and provide your order confirmation number, billing date, and the amount charged. Explain clearly why you believe the charge is incorrect. If Locatemate refuses to respond within 14 days or denies your claim unfairly, escalate to the Consumers Association of Singapore (CASE) or contact your bank's dispute department to initiate a chargeback. Keep all email correspondence and screenshots as evidence.
Locatemate pricing and plans in singapore
Understanding the cost structure helps you decide whether cancellation is the right move or if you should pause instead.
| Plan | Price | Billing cycle | Key features |
|---|---|---|---|
| Free (Starter) | S$0.00 | N/A | Email and text privacy, physical address privacy, voice call privacy, custom labels, mobile app, unlimited labels |
| Premium | USD 5.00 (approximately S$6.75-S$7.00) | Monthly | All features from Starter plus advanced tracking, priority support, offline access (if available) |
Note that Locatemate prices the premium plan in USD, not SGD. Your bank or payment processor will convert USD to SGD at the time of billing, so your actual charge in Singapore dollars may fluctuate slightly each month. Before cancelling, check whether Locatemate offers a pause option instead-pausing often preserves your subscription for 1-3 months without charges, allowing you to reactivate later without losing your data.
Common mistakes that delay or block cancellations
Cancelling a subscription feels straightforward until something goes wrong. Stopee has seen these mistakes trip up countless customers-avoid them and you will cancel smoothly.
Confusing account deletion with subscription cancellation
Many users think cancelling their subscription automatically deletes their account or personal data. It does not. Cancellation only stops the recurring charge; your account profile, tracking history, and linked devices remain in Locatemate's system unless you explicitly request account deletion. If data privacy is your primary concern, contact support separately to request account and data deletion after you cancel the subscription.
Cancelling through the wrong platform
If you subscribed via the Apple App Store but attempt to cancel through the Locatemate website, your cancellation will not work. App Store subscriptions must be cancelled on App Store; Google Play subscriptions must be cancelled on Google Play. Check your first billing email to see which platform charged you. Pro tip: Search your email inbox for "receipt" or "Apple" or "Google"-the charge confirmation will show which platform processed the transaction.
Not saving cancellation confirmation
After you click the final confirmation button, immediately take a screenshot or save the confirmation email. If Locatemate continues billing you after cancellation, this proof protects you when disputing the charge with your bank or payment provider. Without documentation, your claim becomes "I cancelled" versus "our records show no cancellation"-proof always wins.
Cancelling during a promo or discount period
Some users delay cancellation thinking they will lose a promotional discount. In reality, promotional pricing ends when you cancel-you cannot preserve a discount by cancelling early. If the promo is set to expire soon anyway, cancel now rather than wait. Conversely, if you love the service but the price is high, check Locatemate's website for seasonal discounts before cancelling entirely.
Before you cancel: a final checklist
Stopee recommends running through this checklist before you click "confirm cancellation." It takes 90 seconds and prevents regret.
| Action | Why it matters | Keep |
|---|---|---|
| Download or export your tracking history (if needed) | After cancellation, you may lose access to historical location data. Export it now if you need records. | Export file |
| Share access with trusted contacts before cancelling | Once you cancel, shared location access may terminate. Brief anyone who relies on your Locatemate sharing. | Message history |
| Check for active users or linked devices | Cancelling removes everyone from your location sharing instantly. Confirm this is what you want. | Screenshot of device list |
| Screenshot your current billing date and next renewal date | This proof shows when your paid access ends and when you can expect your final charge. | Screenshot |
| Note the cancellation method (web, App Store, or Google Play) | If you need to reactivate, you must reactivate through the same platform. | Note in phone |
| Decide: cancel now or pause instead? | Pro tip: If you might return to Locatemate within 3 months, check if they offer a "pause" feature instead of full cancellation. Pausing costs nothing and preserves your account. | Decision email |
Your next steps with stopee
You now have everything you need to cancel Locatemate with confidence. Whether you subscribed via the website, Apple App Store, or Google Play Store, the steps above cover your exact scenario. Remember that your access continues until the end of your current billing cycle, automatic renewal stops after cancellation, and you generally do not receive a refund for unused time. If Locatemate charges you after you cancel, dispute the charge with your bank or contact CASE for assistance.
Stopee has helped thousands of consumers navigate subscription cancellations, understand their consumer rights, and recover unfair charges. Visit Stopee.com today to explore guides for cancelling other services, compare subscription alternatives, and learn how to protect yourself against hidden renewal traps. Your next step is simple: cancel Locatemate using the method that suits you, save your confirmation, and move forward.
How to contact locatemate support
If you encounter an issue during cancellation or need account deletion, contact Locatemate through their official website at locatemate.io. Most support requests are answered within 24-48 hours. When you email, include your registered email address, order confirmation number, and a clear description of your issue. Stopee recommends sending all support emails from the email address associated with your Locatemate account for faster verification.