Manage Locatemate

How to cancel locatemate in south africa and protect your refund rights

What is locatemate and why you might want to cancel

Locatemate is a subscription-based tracking and asset monitoring platform designed for individuals and small businesses across South Africa. The service operates through recurring billing on plans you can manage via the Locatemate website or through your phone's app store, depending on how you originally signed up.

You may be considering cancellation for many reasons: the service no longer fits your needs, you've found a better alternative, or you simply want to reduce your monthly expenses. Whatever your reason, Stopee is here to guide you through the process step by step and ensure you understand your rights as a South African consumer.

How locatemate charges you

Locatemate bills you on a recurring subscription model, which means your payment renews automatically at the end of each billing cycle unless you cancel first. Your subscription is tied to the account where you purchased it, whether that's the Locatemate website directly or an app store (Apple App Store or Google Play).

The platform offers monthly plans ranging from R49.00 for basic individual tracking to higher-tier options for businesses and teams. Understanding where you subscribed is critical because the cancellation method differs depending on your purchase source.

Common reasons people cancel locatemate

Users typically cancel because they no longer need active location tracking, prefer a competing service with better features, or want to cut unnecessary monthly costs. Others discover the service doesn't integrate well with their existing tools or workflows. Whatever prompted your cancellation decision, Stopee has helped thousands of consumers navigate this exact situation.

Your cancellation rights under south african consumer law

South Africa's Consumer Protection Act (CPA) grants you specific protections when cancelling subscriptions, and understanding these rights puts you in a stronger position if Locatemate disputes your request or withholds a refund.

The 14-day cooling-off period explained

The CPA gives you 14 days from the date you sign up to cancel a direct agreement or subscription and receive a full refund without penalty. However, this cooling-off period applies only if you initiated the agreement at a distance (such as online or via app store) and the supplier did not provide you with explicit written confirmation of your cancellation rights at the time of purchase.

If Locatemate did not clearly communicate your right to cancel within 14 days, you may still be entitled to a refund even if you are outside the standard window. Keep records of all communications and your original purchase confirmation.

What the CPA says about cancellation and refunds

Under Section 14 of the CPA, you have the right to cancel distance transactions within 14 days and receive a refund. If Locatemate's terms state that cancellation prevents refunds for unused time, that clause may not override your statutory rights if the company failed to provide proper notice of those terms before you purchased.

Stopee recommends that you request a refund based on your consumer rights, not just the company's stated policy. If Locatemate refuses, you can escalate to the National Consumer Commission (NCC).

How to cancel locatemate: step-by-step instructions

Your cancellation process depends entirely on where you purchased your subscription. Follow the correct set of instructions for your purchase method to avoid confusion or incomplete cancellations.

Cancel locatemate if you subscribed on the website

If you signed up directly through the Locatemate website using your email and payment details, use these steps to cancel your account.

1. Visit the Locatemate website and log into your account using your email and password.
2. Navigate to Account Settings or your profile menu (usually found in the top right corner or in a menu drawer).
3. Select Subscriptions or Billing from the settings options.
4. Locate your active subscription and click the Cancel Subscription button.
   • Read any confirmation messages carefully; Locatemate will show you when your access ends (typically at the end of your current billing period).
5. Confirm your cancellation by clicking the final confirmation button or link sent to your email.
   • Pro tip: Save or screenshot the cancellation confirmation page and the confirmation email as proof of cancellation.
6. Your subscription will stop renewing after your current billing period ends. You retain access to the service until that date.
   • Warning: Do not assume the cancellation is complete without the email confirmation. Check your inbox (including spam) for the confirmation message within 24 hours.

Cancel locatemate if you subscribed via apple app store

If you purchased your Locatemate subscription through the Apple App Store on your iPhone or iPad, Apple handles the billing and cancellation, not Locatemate directly.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the Settings menu to open your Apple ID profile.
3. Select Subscriptions from the options displayed.
   • You may need to scroll down to find this option if you are using an older iOS version.
4. Find and tap Locatemate (or LocateMate) in your active subscriptions list.
5. Tap Cancel Subscription and confirm your cancellation when prompted.
   • Pro tip: Apple typically allows you to cancel immediately or downgrade to a free tier if available. Your access continues until the end of the current billing period.
6. You will receive a confirmation email from Apple. Save this as proof of cancellation.
   • Warning: If you delete the Locatemate app without cancelling through Settings, your subscription will continue to renew. Deleting the app does not cancel the subscription.

Cancel locatemate if you subscribed via google play

If you purchased your subscription through Google Play on an Android device, Google manages your billing and you must cancel through Google's interface.

1. Open the Google Play Store app on your Android device or visit play.google.com in a web browser.
2. Tap your profile icon (usually in the top right corner) and select Payments and subscriptions.
   • On a computer, look for the same menu in the account settings area.
3. Select Subscriptions from the submenu.
4. Find Locatemate in your list of active subscriptions and tap it.
5. Tap Cancel subscription and follow the prompts to confirm.
   • Pro tip: Google will ask if you want to provide feedback on why you are cancelling. You do not have to, but feedback sometimes triggers retention offers.
6. Google will send you a cancellation confirmation email. Retain this for your records.
   • Warning: Uninstalling the app does not cancel the subscription. You must use the Play Store cancellation method to stop recurring charges.

What happens after you cancel locatemate

Understanding what to expect after cancellation prevents confusion and helps you know when to follow up if something feels wrong.

Your access during the notice period

When you cancel Locatemate, your access continues until the end of your current billing cycle. This is standard practice: you have already paid for that period, and Locatemate does not terminate service mid-cycle. You can continue using all tracking and monitoring features you subscribed to until that date.

If you cancel on the 10th and your billing cycle ends on the 30th, you have access through the 30th. Your account does not switch off immediately.

What happens to your data and location history

Locatemate does not publicly detail its data retention or deletion policies in easily accessible language. If you want your location history and tracked data permanently deleted, you must contact support directly at support@locatemate.co and request confirmation that your data will be removed.

Include specific details in your email: request permanent deletion of all location history, tracked routes, and associated metadata tied to your account. Ask for written confirmation once deletion is complete. Stopee recommends keeping this email and any response for your records.

Your billing and account status post-cancellation

Your account will not automatically delete. You may still log in to view past invoices and billing history. Future payments will stop because your subscription has been cancelled. If you want your account fully removed from Locatemate's systems, contact support and request account deletion in addition to the data deletion mentioned above.

Will you get a refund when you cancel locatemate

Refunds are the biggest question when cancelling subscriptions, and Locatemate's official policy makes it clear: no refunds are issued for unused time after cancellation. However, your statutory consumer rights under South African law may entitle you to a refund regardless of the company's stated policy.

Locatemate's stated refund policy

According to Locatemate's terms, cancellation stops future billing but does not automatically trigger a refund for the remaining days in your current paid period. Once your cancel request is processed, you retain access until the cycle ends, but no partial refund is applied for that remaining time.

This is Locatemate's position. However, it is not the final word on your rights.

Your rights under the consumer protection act

The South African Consumer Protection Act takes precedence over company policy in many situations. If you are within 14 days of your purchase, you have an unconditional right to cancel and receive a full refund. Even if you are outside the 14-day window, you may qualify for a refund if:

• Locatemate did not adequately disclose its no-refund policy before you purchased.
• The service does not perform as described or promised.
• You discover the subscription was unauthorized or fraudulent.

In these scenarios, contact Locatemate in writing (email to support@locatemate.co) and cite your consumer rights. Reference the Consumer Protection Act Section 48 (right to cancel) and Section 55 (service quality and remedies). Request a full refund and ask for written confirmation of the outcome within 14 days.

How long refunds typically take

Some users report receiving refunds within one business day of requesting them, despite the company's stated no-refund policy. These cases often occur when users cite their consumer rights or dispute the charge with their bank or payment provider. Refunds are not guaranteed, but they are more likely when you invoke statutory protections rather than simply accepting Locatemate's stated terms.

If Locatemate agrees to refund you, ask for an estimated processing date. Most refunds appear in your bank account within 3 to 5 business days after approval, though some can take up to 10 days depending on your bank.

Locatemate pricing and plan options

Knowing what you are paying helps you decide if cancellation is the right move or whether you should switch to a cheaper tier.

Locatemate's south african pricing

The following pricing table reflects the rates available in South Africa as sourced from app store listings. Confirm these prices in your specific purchase location before cancelling, as regional pricing and promotional rates may vary.

Important: If you subscribed to an annual plan, cancellation is still possible, but Locatemate may not refund your full prepaid amount based on its stated policy. However, your consumer rights still apply. Request a refund for the unused portion and cite your rights under the Consumer Protection Act if the company initially refuses.

Common mistakes to avoid when cancelling locatemate

Cancelling a subscription sounds simple, but small mistakes can leave you subscribed or unable to prove you cancelled. These are the pitfalls Stopee sees most often, and how to sidestep them.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Removing the Locatemate app from your phone does not cancel your subscription. Your charges will continue monthly or annually depending on your plan. You must cancel through the app store (Apple, Google) or the Locatemate website directly. Deleting the app is a separate action you can do afterward if you wish.

Mistake 2: not saving your cancellation confirmation

If Locatemate or the app store disputes your cancellation later (for example, if a charge appears after you cancelled), you will need proof. Take a screenshot of the cancellation confirmation page and save the confirmation email. These two documents together form an unbreakable record that you cancelled on a specific date.

Mistake 3: cancelling within days of a payment

The timing of your cancellation matters for refund eligibility. If you cancel on the same day you are charged, you have a stronger case for a refund under the 14-day cooling-off period if it applies. However, if you cancel weeks into your billing cycle, Locatemate will argue that you had access to the service and thus deserve no refund. Try to cancel in the first few days of a new billing cycle if possible.

Mistake 4: not checking your confirmation email

After you click cancel, Locatemate or the app store will send you a confirmation email. If this email does not arrive within 24 hours, your cancellation may not have gone through. Log back in and verify that your subscription is marked as cancelled. Do not assume silence means success.

Mistake 5: contacting the wrong support address

If you subscribed through an app store, cancellations are handled by Apple or Google, not Locatemate directly. Contact the app store first with cancellation questions. If you subscribed on the Locatemate website, contact support@locatemate.co. Using the wrong contact can delay your resolution.

What to do if you cannot cancel locatemate

If you have followed the steps above and your cancellation is not processing, or if Locatemate refuses to cancel your account, you have escalation options.

Contact locatemate support directly

Email support@locatemate.co with your account details, the date you attempted to cancel, and a screenshot of your cancellation attempt (or the error message you received). Ask for a response within 5 business days. Keep this email and any replies.

Dispute the charge through your bank or payment provider

If Locatemate continues to charge you after you have submitted a cancellation request, you can dispute the charge with your bank or credit card provider. Most South African banks allow you to dispute recurring charges within 60 days of the transaction. You will need your cancellation confirmation email and proof of the unwanted charges.

Escalate to the national consumer commission

If Locatemate ignores your cancellation request or refuses to honour your refund rights under the Consumer Protection Act, file a complaint with the National Consumer Commission (NCC). The NCC investigates disputes between consumers and suppliers and can mandate refunds or service corrections. Visit the NCC website (www.nccsa.org.za) to file a complaint. Include all documentation: cancellation attempts, emails, bank statements showing charges, and copies of your consumer rights correspondence.

Checklist: ensuring your cancellation is complete

Use this checklist to verify that you have cancelled correctly and protected yourself from future charges.

• You have logged into the correct platform (Locatemate website, Apple App Store, or Google Play) where you originally subscribed.
• You have clicked the cancel or cancel subscription button and received an on-screen confirmation.
• You have received a cancellation confirmation email within 24 hours.
• You have saved or screenshotted both the on-screen confirmation and the email confirmation.
• You have verified in your account settings that your subscription is no longer listed as active.
• You understand the end date of your access (usually the end of your current billing period).
• You have not received a charge attempt after cancellation; check your bank statement within 7 days of cancellation.
• If you requested a refund, you have followed up if no refund appears within 10 business days.

Reviews and what other users say about cancelling locatemate

User feedback on Locatemate is mixed regarding the cancellation experience. On platforms like Trustpilot, users report that cancellation itself is straightforward when completed through the app store, but refund disputes are common. Some users successfully negotiated refunds by citing consumer rights; others reported that Locatemate's support team was unresponsive to refund requests.

Positive feedback: Users appreciate that cancellation through app stores is quick and that access continues through the paid period. One user reported receiving an unexpected refund within 24 hours after requesting it.

Negative feedback: Several users report difficulty obtaining refunds for annual plans and frustration with Locatemate's no-refund policy. A few mention that support took days to respond to cancellation-related emails.

Stopee's takeaway: Cancellation is reliable, but refunds require persistence and often require you to invoke your consumer rights directly rather than accepting the company's stated no-refund position.

Final thoughts: taking control of your subscriptions

Cancelling Locatemate is a straightforward process when you know where you subscribed and what to expect. The harder part is knowing your rights and being willing to push back if the company refuses to honour them.

Remember: you have statutory cancellation and refund rights under South African law regardless of what Locatemate's terms say. If the company tries to block your cancellation or refuses a legitimate refund, you are not stuck. The National Consumer Commission and your bank both have tools to help you recover your money.

Stopee has helped thousands of consumers cancel subscriptions across South Africa by providing clear, empowering guidance and a framework for pushing back against unfair practices. Whether you are cancelling Locatemate or any other recurring service, your first step is always to understand your rights, follow the correct process, and document every step. Do those three things, and you remain in control.

Locatemate support and cancellation contact details

For cancellation support, technical issues, or refund inquiries, contact Locatemate directly:

Email: support@locatemate.co

Expected response time: 2-5 business days (based on user reports)

For app store cancellations, use the built-in support contact in your respective app store. For consumer rights disputes or escalations in South Africa, contact the National Consumer Commission at www.nccsa.org.za or call your provincial NCC office.

Stopee is your partner in understanding your cancellation rights and taking action. Visit stopee.com for guides on cancelling any subscription service.