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Cancel Audiobook.Com: The Right Way
How to cancel Audiobook.Com in singapore and reclaim your money
What Audiobook.Com is and why you might want to leave
Audiobook.Com is a subscription service that gives you access to thousands of audiobooks across fiction, self-help, business and educational genres. You download or stream titles to your phone, tablet or web browser, and your membership renews automatically each month or year until you stop it.
The service works through direct billing on their website, or through Google Play (Android) and Apple's App Store (iOS). Many users enjoy the catalogue, but if you've found the library limited, the app frustrating, or the charges unexpected, cancelling is straightforward once you know where to look.
At Stopee, we help thousands of consumers each month cancel unwanted subscriptions and recover unfair charges. Audiobook.Com cancellations are common, and we'll walk you through every step so you exit without confusion or hidden fees.
Common reasons to cancel Audiobook.Com
You might cancel because you finish your audiobooks faster than new releases arrive, or you prefer a different platform like Scribd or Spotify. Others cancel because they signed up for a free trial and didn't realise the subscription would begin automatically. Some users find the app crashes frequently, or they simply want to reduce their monthly spending. Whatever your reason, your decision to cancel is valid, and Stopee is here to ensure the process runs smoothly.
What this guide covers
We'll show you exactly how to cancel via web, Google Play, and Apple's App Store. We'll explain what happens to your access and library after you cancel, whether you can get a refund, and what consumer rights protect you in Singapore if Audiobook.Com refuses to act fairly.
Your consumer rights in singapore
Before you cancel, understand the legal protections that back you up if something goes wrong.
Consumer protection (Fair trading) act
Singapore's Consumer Protection (Fair Trading) Act shields you against unfair contract terms, misleading advertising, and failure to deliver services as promised. This law applies even if Audiobook.Com's terms say "no refunds" or "non-refundable subscriptions".
If you were charged without clear consent, promised a free trial that converted without warning, or the service failed to work as described, you have grounds to request a refund or credit. Audiobook.Com cannot hide behind generic cancellation policies when those policies breach fair-trading principles.
When to escalate to CASE
If Audiobook.Com ignores your refund request or cancellation, contact the Consumers Association of Singapore (CASE). CASE mediates complaints for free and can pressure the company to honour your rights. Keep screenshots of the sign-up page, proof of charges, and any customer service replies that refuse your request; these are your evidence.
Audiobook.Com pricing and plans
Pricing varies based on your subscription tier and location. Check the table below to understand what you might be paying, then review your own account to confirm your exact plan.
| Plan type | Typical cost (SGD) | Renewal frequency | Audiobook credits |
|---|---|---|---|
| Monthly Premium | $19.95-$24.95 | Every 30 days | 1 credit per month |
| Annual Premium | $179.95-$219.95 | Every 365 days | 12 credits per year |
| Plus membership | $39.95-$49.95 | Every 30 days | 2 credits per month |
| Pay-as-you-go (no subscription) | $12.99-$39.99 per book | One-time purchase | Buy individual titles |
| Free trial | $0 (then converts to paid) | Usually 14-30 days | 1 credit during trial |
| Student discount | 10-20% off monthly plans | Every 30 days | Same as selected plan |
Pro tip: Log into your Audiobook.Com account now and check your billing history. Write down your current plan name, the charge amount, and your renewal date. You'll need this information when you contact customer service if a dispute arises.
Where pricing changes happen
If you signed up via Google Play or Apple's App Store, the platform's pricing applies, not Audiobook.Com's website rates directly. This matters because if you cancel through the wrong channel (e.g., cancelling on the website when you subscribed via Apple), your subscription may continue to renew. Stopee recommends always cancelling through the same channel where you signed up.
How to cancel Audiobook.Com step-by-step
Choose the method that matches where you signed up, then follow the steps in order.
Cancel via the Audiobook.Com website (direct billing)
This method works if you signed up directly on audiobooks.com and your card is billed by Audiobook.Com, not by Google or Apple.
- Open your web browser and go to audiobooks.com.
- Log in with your email address and password.
- Click your account profile icon or name in the top right corner.
- Select "Account Settings" or "Billing Information" from the dropdown menu.
- If you see "My Account" instead, click that first, then look for "Subscription" or "Billing".
- Find the section labelled "Subscription" or "Active Membership".
- Click the button that says "Cancel Subscription", "Cancel Membership", or "Manage Subscription".
- Warning: Do not click "Pause" or "Suspend" unless you want to keep your subscription paused-these do not fully cancel.
- Read the confirmation message carefully. Audiobook.Com may ask why you're leaving; you can skip this or provide feedback.
- Click "Confirm Cancellation" or "Yes, cancel my subscription".
- You'll receive an on-screen confirmation and an email to your registered address. Save this email as proof of cancellation.
Pro tip: Take a screenshot of the final confirmation page showing the cancellation date and time. You'll have this evidence if your subscription mysteriously renews later.
Cancel via google play (Android devices)
Use this method if you downloaded the Audiobook.Com app from Google Play and subscribed through your Google account.
- On your Android phone or tablet, open the Google Play Store app (the coloured triangle icon).
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" or "Subscriptions".
- Look for "Audiobooks.Com" in your list of active subscriptions and tap it.
- Tap "Cancel subscription".
- Google will ask if you want to switch to a cheaper plan first; select "No" or skip this step.
- Choose your cancellation reason from the dropdown menu (optional but helpful for Google's records).
- Tap "Cancel subscription" again to confirm.
- Warning: Some versions of Google Play show "Cancel" and "Keep" buttons side-by-side-make sure you tap "Cancel".
- You'll see a confirmation message. Take a screenshot showing the cancellation is complete.
- Google Play will send a confirmation email within 1 business day.
Pro tip: If you see a message saying your subscription ends on a specific date, that's your billing cycle end-you keep access until that date, then the subscription stops. This is normal.
Cancel via apple's app store (iPhone and iPad)
Use this method if you downloaded the Audiobook.Com app from Apple's App Store and pay through your Apple ID.
- On your iPhone or iPad, open the Settings app (grey gear icon).
- Tap your name at the very top of the screen (not "General" or "Privacy").
- Tap "Subscriptions" or "Media & Purchases".
- If you see "iTunes & App Store" instead, tap that, then scroll down to "Subscriptions".
- Locate "Audiobooks.Com" in your active subscriptions list.
- Tap "Audiobooks.Com" to open its subscription details.
- Tap "Cancel Subscription" at the bottom of the screen.
- Warning: Do not tap "Edit" unless you want to change your plan instead of cancelling-"Edit" keeps the subscription active.
- Confirm your cancellation when Apple asks "Are you sure?".
- You'll return to the subscription details screen; it now shows "Expires on [date]"-that's proof your subscription is cancelled.
- Take a screenshot showing the expiry date to confirm the cancellation went through.
Pro tip: Apple sends a confirmation email to your registered address within minutes. If you don't see it after 10 minutes, log out and back into the Settings app to refresh.
What happens after you cancel
Cancelling your subscription feels final, but your access and library need a few moments of clarity.
Your access after cancellation
You keep access to your audiobook library until the end of your current billing period. If you cancel on day 5 of a 30-day cycle, you keep access until day 35 (the full period). After that date, you lose access to all subscription audiobooks unless you buy them individually.
Any audiobooks you purchased outright (outside of credits) remain yours forever-you can re-download them anytime, even after cancellation, as long as you log into your account.
Your account data and library
Audiobook.Com retains your account information, purchase history, and reading progress for 12 months after cancellation. If you want to delete your personal data completely, you must request this separately by contacting their customer service team; cancelling your subscription alone does not erase your data.
To request data deletion, email support@audiobooks.com and cite Singapore's Personal Data Protection Act (PDPA). Keep a copy of your request email for Stopee records.
Stopping automatic renewals
Once you complete the cancellation through the correct channel (website, Google Play, or Apple), automatic renewals stop immediately. Your card will not be charged again after your current billing period ends. If you're charged after cancellation, that's a billing error and grounds for a chargeback (explained below).
Refunds: what you can and cannot recover
Refund policies are strict, but consumer law gives you more power than you might think.
Subscription charges (monthly or annual)
Audiobook.Com states that subscription charges are non-refundable. However, this does not apply if:
- You were charged without your explicit consent (e.g., a free trial converted without a clear warning).
- The service failed to work or was materially different from what was advertised.
- You cancelled within the consumer "cooling-off" period (typically 14 days for online purchases in Singapore under fair-trading rules).
- The charge is fraudulent or duplicated.
If any of these apply, request a refund by emailing support@audiobooks.com with evidence (screenshots, receipts, proof of cancellation). If they refuse, escalate to CASE and your bank's chargeback team.
Purchased audiobooks and returns
If you bought individual audiobooks (rather than using subscription credits), you can return them within 365 days and receive a refund as store credit. You cannot return books after 365 days.
Pro tip: To return a purchased book, log into your account, find the title in your library, and click "Return this book" or "Return purchase". The credit appears in your account within 1 business day.
Pre-authorisation and hold charges
When you sign up, Audiobook.Com may place a small hold (often around SGD 20-25) on your card to verify it's valid. This is called a pre-authorisation hold and is not a real charge. It disappears within 3-7 business days, and your bank releases the funds automatically.
Warning: If the pre-authorisation hold does not drop after 7 business days, contact your bank immediately. This is rare but indicates a technical error on Audiobook.Com's side.
Common mistakes when cancelling
We understand that cancellation processes can feel confusing, especially when companies use similar button labels. Here are the pitfalls Stopee sees most often.
Cancelling on the wrong platform
The biggest mistake is cancelling on the website when you subscribed via Google Play or Apple (or vice versa). Your subscription will not cancel-it will keep renewing on the platform you used to sign up. Always cancel where you signed up. If you're unsure, check your bank or card statement; it shows who billed you last (Google, Apple, or Audiobook.Com directly).
Confusing "pause" with "cancel"
Audiobook.Com offers a "Pause Subscription" option that temporarily stops billing for 1-3 months. If you click "Pause" instead of "Cancel", your subscription will restart automatically and you'll be charged again. Only use "Pause" if you want to keep your subscription dormant temporarily.
Not saving your cancellation confirmation
Always take a screenshot of the final confirmation page and save the confirmation email. If Audiobook.Com claims you're still a member (and charges you again), you have proof you cancelled. This evidence is essential if you dispute the charge with your bank or escalate to CASE.
Cancelling just before renewal
If you cancel on the day before your renewal date, you're cutting it very close. The company's system may process your renewal before registering your cancellation request, leaving you with an unwanted charge. Cancel at least 2-3 days before your renewal date to be safe. Check your renewal date in Account Settings before you cancel.
Refund and cancellation checklist
Use this checklist to make sure you complete every step.
| Step | Action | Status |
|---|---|---|
| 1 | Log into your Audiobook.Com account and write down your renewal date | ☐ |
| 2 | Check your bank statement to confirm whether you subscribed via website, Google Play, or Apple | ☐ |
| 3 | Navigate to the correct cancellation page (website / Google Play / Apple) based on where you signed up | ☐ |
| 4 | Complete the cancellation and take a screenshot of the confirmation message | ☐ |
| 5 | Save the cancellation confirmation email sent by Audiobook.Com or the platform | ☐ |
| 6 | If you want a refund for an unfair charge, email support@audiobooks.com with your evidence (receipts, screenshots, proof of cancellation) | ☐ |
| 7 | If support refuses, file a complaint with CASE (case.org.sg) or your bank's chargeback team | ☐ |
Where to contact Audiobook.Com if something goes wrong
If your cancellation fails, you're charged after cancellation, or you need to dispute a refusal, contact the company directly.
Customer support channels
Email is your best option because it creates a written record. Send your request to support@audiobooks.com with a clear subject line (e.g., "Cancellation Confirmation Request" or "Refund Dispute for Charge on [Date]"). Include your account email, the transaction reference, and what you want resolved. Expect a reply within 5 business days.
Audiobook.Com's corporate office is located in Buffalo, New York, and their Canadian headquarters is in Burlington, Ontario. For escalation, you can also submit a formal complaint through their website's "Contact Us" page, though email is faster.
If Audiobook.Com ignores you
If support does not reply within 7 days or refuses your request unreasonably, file a complaint with the Consumers Association of Singapore (CASE). CASE will investigate on your behalf and can force the company to honour your cancellation or refund. Visit case.org.sg or call 1800-6100-600 (toll-free in Singapore).
Pro tip: Stopee has helped thousands of consumers recover unfair charges from subscription services. If you're stuck, we recommend documenting everything (emails, screenshots, dates) and escalating to CASE or your bank's chargeback team simultaneously. Companies respond faster when they know regulators are involved.
Summary and next steps
Cancelling Audiobook.Com is straightforward once you know which platform to use. Log in, find the cancellation button, confirm, save your proof, and you're done. Your access continues until the end of your billing cycle, then stops. You keep any books you purchased outright, but lose access to subscription titles.
If you're owed a refund because of a misleading free trial, duplicate charge, or service failure, Singapore's Consumer Protection (Fair Trading) Act backs your claim. Request a refund in writing, keep evidence, and escalate to CASE if the company refuses.
Stopee is here to support every step of your cancellation. We've helped thousands of consumers cancel unwanted subscriptions, recover unfair charges, and understand their rights. If Audiobook.Com puts up a fight, Stopee's guides and escalation advice are always available-visit stopee.com for templates, FAQs, and direct support. You deserve transparency and control over your subscriptions, and Stopee is committed to getting you there.